I recently had waste management pick up some items, I wasn't aware that they used a contractor. The contractor was from New Hampshire and hit my car reversing up Raymond Street I spoke with Stephen from Waste Management gave him all the information including a witness and I was told today that they will not cover because it is a he said she said situation. If waste management wants to hire contractors get someone who is honest and doesn't drive line a moron up a street. read more

Waste Management - Damage to car by waste management! - Junk Removal & Hauling Near Me - Somerville, Massachusetts

The service and response of this company is dismal on so many levels. Their on line support is where you complete a form with your issue and they reply with a promise to respond within ! business day. The phone response leave a return number (855-927-8364) which does not connect. Their 800-545-4560 number responds with a AI that cannot hear or recognize the responses. Yikes!!!! Please look for another provider. read more

Terrible customer service for a customer of 10+ years Not helpful at all They don't answer the phone!!! read more

after damaging the lid on my trash can by their automated pickup service, they did not repair or acknowledge my messages for months. The lid was broken in half, and open to the rain. After submitting a service request to repair they responded in two weeks by taking my trash roller can! So I am bagging my trash in the garage until the next pickup. The chat bot said they best they could do was 6-days to deliver a new trash can. Ridiculously terrible service and response. read more

Non existent customer service. They do not answer phones and when they do they just keep passing your call to the next person who doesn't answer and forces you to leave a message. Have been asking to cancel my service for several days, nobody does it . Asked to stop auto pay, they pretend its not on. Their app is worthless. Plus they have been raising our price so much that we cant afford to keep it. I was told I would get an email describing the letter i need to write in order to cancel. The email never came. They keep stalling. Will be seeking counsel. read more

Waste Management is a national company that will cheat you. They take your money every three months and will not refund if you want to cancel off cycle. Then they will charge you $75 to take away the cans. This is after waiting on hold for 3 fucking hours. There is no phone number on their website, so the three hours does not include the hour I waited in the "chat line" to get the fucking phone number. This is how I am treated after paying on time for 9 fucking years. DO NOT USE WASTE MANAGEMENT read more

I have GREAT guys who go out of their way for us. The problem is with the local office because for more than 2 years, they have REFUSED to utilize the Customer Notification System that WM talks about. Service is rescheduled without ANY NOTIFICATION. Today they showed up 4 1/2 hours early (look at my service history!!) and no trash was out because of the expected wind and rain from Hurricane Idalia. So no - my buckets were not out at 8:30 am when they show up between 11:30am and 1:00pm regularly. USE YOUR DAMNED TECHNOLOGY. STOP BEING FLORIDA LAZY read more

My review is for the residential pickup in Will County for Waste management the worst company for picking up your trash , They have consistently raised prices for the last 5 years blaming fuel ,expenses , covid . If you have options picking refuse companies stay away from WM they will gouge you and when you threaten to leave they will drop their prices 60 % , Why weren't discounts offered sooner when fuel prices came down ? As a loyal customer for decades I had expected better treatment silly me for thinking such , Good riddance to WM read more

I am very happy to say our condo association has finally cancelled our contract with Waste Management. These people are the absolute worst. Liars, thieves and the extortion. We are saving $325 a month on a 6yard dumpster!! Going from $450 a month to $125 a month!! The fees that WM charges are more than what we are paying for our new provider Republic Services. WM is a ripoff!! read more

I needed to cancel my business trash pickup after selling the property. OMG - what a nightmare!! It took a week of constant calling to make it happen. Agents were not polite, unwelcoming, unknowledgeable of process, and impatient. UNKNOWLEDGEABLE: Three people gave three different answers to cancel the service: 1) Gave me an email to send the request, where I received a response to call the same number I called earlier. 2) Told me that only account manager can cancel and she'll call me back, which she never did for 3 days. 3) Finally, after insisting that I want to speak to someone in her department one agent did it right away. Unwelcoming/Not Polite/Impatient 1) First agent kept asking me my name to verify the account, which was wrong question. She needed to ask me profile name which was different from my name. Instead of trying to understand the issue, she kept telling me that I need to talk to account owner. I asked if she could help me where to look for the account owner name on WM website, she kept saying "I need to know since I setup the account". During this discussion it got heated up for no reason. Finally, I found the profile name and then she said that's correct. It was like a trick question to figure out to close the account. Then she gave me an email to cancel the account, I asked her, if you had to give me an email to cancel the account, why you wasted so much time talking through my name?? During different transfers, agents were trying to get ride of me instead of trying to help as a customer. They are trained to be efficient for their call and end asap. WM is missing the whole point that, I used up 7 agents and more than 2 hours to cancel the account, which means they spent 2 hours of time which I believe should be a straight forward cancel option on the website????? Worst customer service experience, I wish there were other providers in my area to switch, may be that's why they don't care because they have monopoly :( read more

They used to be good but now 4 out of the last 5 weeks Friday afternoon when our trash is at the street I get a text that it is rescheduled for Monday so we have to bring it all back in and put it back out for Monday. Why not just change us to Mondays. read more

Just awful. If you can use another company, do it. It took them 3 months just to deliver my cans. Now they cancel every other week. When I call to ask for a credit on my account, they say they will and never do. Trust me, avoid them like the plague. read more

Worst company I've ever had to deal with. Impossible to talk to a person. Easy to sign up for service, impossible to talk to anyone after they lock you in. They don't pick up trash on days they're supposed to, mine has been stinking up the neighborhood at the end of my driveway for close to a week now. They say they cannot credit me for last week, even though they skipped my house and didn't perform the service they were supposed to. I've spent HOURS dealing with his company. They say you're locked into a contract and try to make you pay to get out of it, even though they don't uphold their end of the contract. Don't waste your time. They're also more expensive than other companies. Go elsewhere. I am. read more

If you would just like a series of refunds and not have your garbage picked up on time and not have a supervisor call you back then this is the company for you! Look a little further because there are much more reliable trash removal companies out there who will charge you a lot less! read more

My bill was $335.00 per quarter considering that the service was not as stellar as it used to be and the bill was so high I called around and found a local company that would pick up my trash for $145.00. When I called to cancel the woman on the phone stated that she could lower my bill to $174.00, wait WHAT! So unless you call and try to cancel you get screwed. Additionally they will not refund you for services that you have paid for but not yet received. The manager that called me back basically said we don't have the time to review everyone's bill. They just increase your bill each year and prey on the people who don't call and complain. I have been using waste management for over 10 years. If you are looking to sign up I wouldn't and if you are looking to cancel Good Luck! read more

I'm a 10 time user of bagster they are outragous for starters $340 they never come when they say and I got charged $50 more dollars because my car was in the drive way when they could have simply knocked on the door and asked to move it no notification just a drive by and a $50 charge this will be my last time using them. read more

This company is a joke. What they call customer service isn't acceptable. The staff I spoke to was rude, unhelpful and snotty. Think the waiter from Ferris Bueller. They quoted some rules that sounded weird and I asked where I could find them, beyond saying on the website and "I'm SURRRRRE you can find them." Why my town pays this piece of trash company I don't know. I do recommend changing their name to WM2020 in memory of the worst year ever or Burning Dumpster Fire, as this name will always make me think of WM. read more

Just like all of the previous reviews, WM didn't meet its promises I kept.to the rules, prepaid $, complained, they said they'd call,now my bulk itemsare sitting out over the second wknd. How do they stay I'm business? How is our HOA approvi g their horrible service? I probably will never see my $again or get help taking the large items to be removed read more

Unreliable Service. They do not live up to their own marketing standards. Missed 3 out of 4 scheduled weekly trash pick ups and 2 out of 2 recycling pickups. We will be switching services after only 1 month. read more

Predatory pricing practices, and vague billing information. You have to call every 6 months and re-negotiate your bill. Customer service is very poor. My direct neighbor is paying $300 less per year than I was for the exact same service. I went to Dependable for $305 for the entire year! read more

I would give them a ZERO if I could. I called them, per Medfords trash rules, 3 weeks ago to schedule them to pick up some old furniture the week of August 18. I scheduled for August 23rd and they never showed. I called hem again to tell them they were a no show and rescheduled for today, August 30. The NO SHOWED AGAIN. I called Medford DPW to complain and they looked into the schedule to say that they couldn't see the furniture. I big fat LIE. It was ON THE CURB. I cannot believer our city pays this waste company money. Its so frustrating dealing with lazy companies!!!!!!!!!!!! read more

Utter crap! Do not use this service! Would not pick up bag in timely manner, (there for 5+ days. Still there), rude on the phone. Basically, WM is an absolute shot show. read more

As if Waste Management rating couldn't get lower...I was at a stop sign at 11:30 am today (5/29/24) on Old Kennett Rd. and Owls Nest Rd. I was at stop sign on Old Kennett Rd. about to turn right on Owls Nest. The driver of truck # 213263 was on my left on Owls Nest turning right on Old Kennett and did not want to wait for me to turn but instead decided it was his turn to take a right turn (it wasn't) that he could not physically make in his truck with me waiting my turn at the stop sign. He decided to turn into my car and force me to reverse with him inching into the front of my vehicle the entire time. I mean literal inches from my front bumper, pushing me back. Luckily there was no one behind me. When I put my hands up saying "what was I supposed to do", the driver mocked me. It was not his turn, not his right of way, and instead he bullied me with his massive truck and forced me to back up on a road. I tried to call Waste Management but if you don't have an account number you don't get to speak with anyone. If drivers act like this on the road just imagine how much they care about picking up your trash or care about the state of your trash receptacles. Choose any other company please! Waste Management - you know you can identify the driver based on this post - do something. If I could give zero stars, I would. read more

their pickup crew is full of imbeciles who frequently go out of their way to leave emptied bins across your driveway. we leave our full bins to the side of the drive, positioned towards the road for easy pickup. doesn't matter. their stupid crew deliberately spreads them across drive so no cars can enter or leave without moving them. wm - try hiring responsible adults that don't resort to childish behavior! read more

Do not use the Bagster service. Things are so bad for them that they are deleting bad reviews on their website. Scheduled pickup for 6/7, didn't show up until 6/17. When they arrived told me they couldn't get the bag because my driveway wasn't parallel with the fence. When I showed the driver the diagram that came with the bag they said "we know they're wrong, and working with upper management to get them corrected. they won't listen." I was charged 50$ for the driver to show up and refuse to take it. Spoke to customer service and they said they would refund me after they spoke to their supervisors and would call me back. Five days later no call and the pending charge has now gone through. I spoke to a local junk removal place who charged me 200$ to remove the bag - compared to the 285$ bagster charges. I have no idea how this company is still in business, but I feel foolish for not reading reviews before I called them. Do yourself a favor and search "junk removal near me" because one truck load, the same as this bag can contain, costs LESS to have 2-3 guys come load the truck FOR you and take it away same day. read more

This has been the absolute worst experience dealing with a company. First they take payment out quarterly in advance. I had no pick up at the scheduled time and had to make phone call after phone call. I even spoke with management and Chad assured me my trash would be picked up the next day. Never happened. I spent hours trying to get things straightened out with this company. Finally, I canceled and was told I would get refunded the paid time. That was February 16, 2021. I contacted them today and they said there is nothing they can do until the new statements come out in April and are basically holding my money hostage. The employees lied and said the trash was not out and I have pictures and the dates. The last manager I spoke with basically said he didn't have to do anything and hung up. Just any one but this company!!! read more

Never answer their phones - 10, 12, 5 rings then your call is disconnected. We need a trash bin replaced. Someone dumped their baby diapers and dog crap in it and smells to high hell. Poor customer service. Oh wait, they don't have customer service. read more

I have switched to another trash removal service because quite frankly their rates have nearly doubled in the past five years and I was paying nearly twice what my neighbors were paying a different company. But the main reason I am writing this is that I had to file a complaint with the Better Business Bureau in order to cancel my service through them. Called customer service multiple times and if my phone call wasn't dropped when I got to a customer service rep I was told cancellation was handled by a different department and put back on hold. I waited over an hour on hold just to have the call dropped. The last time I got through to customer service I was told I would receive a call back within 72 hours by someone who could cancel my account, but I wasn't called until 8 days later by someone replying to my Better Business Bureau complaint. read more

Be careful with this company. Once you are locked into a contract they will add charges and increase/add fees. Breaking a contract is an onerous and expensive process unless you are able to inform them during the small window that shows up in the fine print. When we finally cancelled we received an $800+ bill to pick up the bins. The negative reviews speak for themselves. Choose a local alternative and save yourself money and headaches. read more

Unreliable. No pickup, left us stuck another week. Company excuse was truck broke... last I checked they have a whole fleet. Not renewing with them in 2022. read more

Piss poor service Paid for pickup of a Bagster and was informed of a 3-day window. On the 3rd day they told me that it was a 5-day window. On the 5th day no pickup and was informed that they did not have any estimate when it would be picked up. First time customer who will never use their services again! read more

When we were moving we had a POD in our driveway without a problem. After we moved the POD we put a bagster there. When they were supposed to pick it up they didn't notify me that they didn't pick it up because of a tree and charged me an additional $50. I do not live at that address anymore so without the neighbors I would have no idea it was still there. When calling customer service I got ran around for an hour being transferred and hung up on. "We don't just manage waste we provide solutions".....don't think they live up to their own motto. Thanks for nothing bagster. read more

We had a driver on our route that wouldn't pick up the bags we put out. We were careful not to make them too heavy. We had to call each time to have another truck come by. Got tired of it so when we moved we canceled service. Was just informed there's a $75 removal fee to pick up their toter! What a joke. read more

Just the worst - I wish I had checked Yelp before scheduling my Bagster Pickup. The Bagster site will tell you your bag will be picked up in 3 days - it won't. Apparently there is some tiny fine print stating that it may be more like 5 days... or more, just read the other reviews below. I used the online chat tool on the last day of my scheduled pickup window to confirm it would be picked up that day - rep confirmed it would NOT be. Got a bit of a run around from customer service, so I picked up the phone and called. Same response, so I cancelled the order, requested a refund and called Junkster saving $20 and working with a company with a 48-Hour pickup window, and much better online reviews. STAY AWAY! read more

I use them for trash removal at my rental home. The dumpster gets picked up as scheduled. Their website is fairly easy to navigate and pay my bills on it. Their customer service on the other hand leaves a lot to be desired. Every time I have a problem that needs the help of an actual human, it takes at least two phone calls to resolve the problem. Unfortunately I re upped with them for another yer. Next August, I take my business elsewhere. read more

Waste Management - Junk Removal & Hauling Near Me - Somerville, Massachusetts

Took several tries to schedule as the website kept having issues. The driver showed up parkled in the sidewalk, walked to the bag, walked back to the truck. Sat there for a few minutes and left. I have not read the reviews, but shouId have. This is a major scam for them to create extra revenue without providing a service since I was informed via email there was an issue with my bag. i tried to call them and was on hold for 45 min when I gave up. Shame on you WM. read more

Please do not buy this product. We had a bagster last year and it was picked up with no problem. We put the bag in the exact same location this year and they drove by and refused to pick up. We were in the yard at the time and they didn't even have the decency to stop and explain the issue. We called and moved the bag per their instructions. They cancelled and rescheduled our pick up three days in a row. They finally came and then still were not satisfied with the location and drove away without any input again. As a reminder we had a successful pickup in the past. Waste management will not refund our money and we had to call 1-800-junk to clean up the mess (after it sat in the curb for SEVEN days). Just be aware you might be paying for two services to end up getting your trash hauled away! horrible customer service. read more

My primary complaint is about their FALSE ADVERTISING as it relates to when they say they will pick up the Bagster. Today is Thursday, September 10, 2015 and I (my company) just scheduled my 30th Bagster Collection since May 2015. Here is how it works: Picture #1: The promise is bold red letters is: "We will collect your Bagster bag and all of its contents within 3 business days from your bag ready date." My Bagster is ready right now, today (9/10/2015)! So ... allowing for pickup only on business days ... my Bagster should be pickup up on or before the end of Tuesday, September 15, 2015. Right? NOoooo! Picture #2: Next you go to the calendar to select your Bag Ready Date ... but the FIRST date they let you select is Thursday, September 17, 2015 ... SEVEN DAYS after my actual Bag Ready Date! So ... allowing for pickup only on business days ... my Bagster should be pickup up on or before the end of Monday, September 21, 2015. Right? NOoooo! At this point in the process, I am not very happy. My pickup has gone from the promised (bold red letters, remember) 3 days to now 7-11 days. BUT WAIT ... THERE'S MORE... So ... I select the first date they allow me to select (seven days from now) and what do I see next? A pop up window with the following... Picture #3: In big green letters "We'll be there within three business day" Which we now know is actually 12 real days. Then they confirm in regular black lettering "We will collect your Bagster bag on September 17, 18, or 21." THAT'S STILL NOT ALL! On the same little popup window ... in little red lettering ... it says "And your bag will be collected within five business days." So now we are looking at a pickup of September 23rd! 13 Days after my REAL bag ready date!!! And to be fully clear ... this has been the exact same timeline and process for ALL 30 of my Bagsters! In FIVE months they have not made a single correction to their false timeline. To add insult to injury, in this five months, they HAVE changed a few words (In May, they 5 day pickup was blamed on the winter storms, now it is just blamed on overwhelming demand). IF they can change that wording then they could have easily changed all the other locations where they promise 3 day to 5 days or 13 days! What SHOULD they do (In my humble opinion): 1. First and foremost, they should be honest and real! "Your Bagster and it's contents will be picked up between 7 and 13 days after you notify us" At least that way I could plan accordingly. 2. If demand is SO overwhelming for 5+ months ... pick up on Saturdays to get caught up! read more

Waste Management - The Bagster Promise of Three Days - Junk Removal & Hauling Near Me - Somerville, Massachusetts

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If you value your time Bagster is not for you. Waited on three separate days for a driver to show up so we could move a car out of their way. The first attempt apparently came before 6:00 a.m. the driver never left the truck. Received no communication from Waste management for 2 days so I contacted them. I was told the driveway was too narrow when in fact it meets the specifications they outlined. Was told to expect a new driver the next day, between the HOURS OF 5 A.M. AND 7 P.M.....THAT'S RIGHT AN ENTIRE DAY! Guess what the second driver never shows(home all day like everyone else ). Again no communication. Receive an email the next day, Saturday at 11:00 am to expect a driver on Saturday. Guess what , that's right no show. Waste Management is a Waste of time and probably money, I'm out $90.00 the price of the bag and a $50.00 delivery charge and I still need to get rid of my junk!!! read more

We have worked with Waste Management in many states and cities over the past 15 years with mixed results but manageable for the most part. This year however we have experienced the worst service in my 30 years of construction management! Typically a 20 or 30 yard construction waste container is on "will call" for service and on average lead time has been 2 to 4 days in every market over the last 25 years. This year in several markets the lead time is 3 or 4 weeks with very poor service when a driver final does show up. Every excuse to not service the container imaginable and if they decide not to haul we are back to square one with 3 or 4 week lead time!!!! Who can do business like this! WHen we call to complain or ask for service correction for missing the pickup we are told there is nothing they can do and it is a very busy market. Clearly a business failure if they have not added trucks and drivers to meet demand in over a year! One star because there is no option for zero! Any other option is more productive and less frustrating than working with Waste Managements complete customer service failure. read more