This company is a JOKE! They never pick up at the same time and their customer service is horrible. We can't put our trash out the night before because of animals, for a long time this was no issue. Now out of nowhere they decide they will run at 5am in our area. I called to tell them they did not get my trash and they said they would have a truck come back that was in the area, but it would cost a hefty fee. NO THANKS! Will be canceling. read more

have missed 6 recycling 6 times recently. left message for manager and filed a complaint with BBB where the response from the company said I would receive a call. No one has called back. I was told they are short drivers and don't want to pay overtime. I would avoid at all cost read more

Very poor service. We used to have Veterans Waste Services and they were fantastic! WI bought VWS in 2017 and since they took over we have had nothing but trouble with them! They raised our rates. Changed pickup days without notice. Are just not consistent in sending their bills. I tried signing up for automatic payments - their only option is checking account drafts, but frankly I just dont trust this company with my banking info. Last week they took the garbage in my cans but not the two bags I left next to the cans. I called in for details and the customer service rep snickered and was very rude. I asked how much an extra pickup would be and was told $30. So I asked how much for an extra can on the day of pick up - and I was told, "sir i just told you and I will tell you again its $30." Ok, how much is it to add a 2nd can for weekly pickup? She laughs again and say, "its $10 more per week or.... now this is the last time I am telling you, $30." I'm sitting there in stunned that this woman treats her customers this way. I start to complain about the service, both the service I am receiving and the lack of billing, lack of emails, lack of service being timely. I tell her that there is nothing consistent about her company, they bill whenever they feel like it, they pick up the trash some days at 6am and some days not until 6pm. She laughs and says, "well, atleast I have been telling you Con-Sis-Tent-Ly, that for an extra can its $30." I threaten to cancel, and she says, "no problem." read more

Back in June of this year after problems with the company not picking up. My wife called to get it all straightened out. We were told that everything was paid be the woman she talked to claims to have found a discrepancy and she would call us back which she never did. Busy with work and everything my wife forgot about this woman was supposed to call back. So when GFL failed to pick up our trash last week my wife remembered that the woman never called. So my wife called today Monday Oct 12 to find out what was going on. When she called back the first time the woman she talked to said we owed 160 dollars which is in correct. When she called back the second time she was told that we supposedly saw our service had been terminated back in June but they did show a payment made. The funny thing is if our service was truly terminated why then did our trash get picked up the week before. The woman also saw in her notes about another woman claiming to have found a discrepancy but nothing else was noted read more

They pick up my garbage on time every week but the recycling service is hit or miss. Mostly they pick it up but many times they haven't. I have to reach out to them and they come and get it but I feel like I paid for a service and they should pick it up without me having to remind them. read more

Don't do dumpster service with them. When they come to dump they make a huge mess and leave it. If they don't like what they see they will use the fork lift part to bang the sides and knock out garbage making a huge mess! Then they set the dumpster down on top of it so you can't pick it up. Most of the time they leave wobbling with all the trash underneath. I know they are not required to have to pick it up but they should have to if it was already in the dumpster to begin with. Crap service don't use them! read more

We used to use them as they serviced our sub-division. Stopped doing so when we saw the amount of hydraulic oil that they drop on the road with each pick-up. When the EPA becomes the EPA again, maybe they will be held to account. Until then, reviews like this may help. read more

My trash wasn't picked up (4) times in less than (2) months. Trying to get anyone on the phone to resolve the issue is just a waste of your time. read more

Other people have problems with their cans not being picked up. I have the opposite problem. They bill quarterly but only send 1 email about there being a bill. I paid my bill the day after I got the email and they came and took my cans. This is the second time this has happened in 6 months. As others have stated, they're impossible to get on the phone so now I have to call them and make them give my cans back. Or I'm just going to cancel and find another provider. Also the bright green trash cans are hideous. read more

Total sh*t company, they bought out our local trash service in Jacksonville NC, and they are so terrible at picking up trash and their customer service that I cancelled the service within three weeks. It's not just me either, many of my friends have cancelled their service with Waste Industries as well. On top of it WI raised the pickup fee and if you want recyclables picked you have to pay more for that service. Save your money and a headache, don't go with this company. read more

Last year my old trash collection company was bought by Waste Industries. At first they were OK, but after a few months they made changes to the pickup schedule. From there it was all downhill. Recycling went for weeks without being picked up despite numerous calls to them. Terrible customer service and no follow up. Someone from the company responded to a review I left for them on Google. I tried contacting that person, but never received a response. Finally, I switched to Garcia Garbage Removal...so far they've been very dependable. read more

Absolute "waste" of time and money. Had the service for 8 weeks. Of those 8 weeks, garbage was actually picked up on time twice. I had to call every other week and waste hours on hold to request a pickup. Two of the weeks, the pickup request didn't even show up! read more

Worst company ever. Whenever I call for a missed pickup I get the same line, "you are scheduled for pickup today ." They never sho w up that day and often miss the following week. Canceling my contract as soon as I find another hauler. I am considering filing with BBB and the AG's office. They are pathetic in the way they conduct their business. read more

This company just bought out our old company, Ray's. Since the switch they've been inconsistent with when they pick up and do not take anything outside the garbage can. We never once had a problem with Rays and now I've already had to call this new company about not picking up trash, not picking up recycling, and billing issues. They only took over a month and a half ago. My whole street was littered with garbage left behind after they did their pick up. When we had rays, anything left by the garbage can was picked up. Waste industries employees clearly don't have any pride in their work our their company. read more

Terrible service for trash and recycles pick up. They forgot to stop by at least twice a month. When I called to ask about it they would say, we will credit your account and hang up but never give an credits. We eventually stopped using them and their cans are still sitting on the road waiting for them to get picked up (2 months later). At this point they are fair game, if someone needs a trash can come and get them. read more

Just called to cancel service after having to call repeatedly to have trash picked up (multiple times a week at times). Woman I spoke to was so nonchalant about it not once asking why did I choose to cancel, or what can be done to retain service. Such lacking customer service, reaffirming my decision to get rid of them after 5 years. Past year has been beyond horrible. I would give negative stars if it was possible for this is what they deserve. read more

Horrible!! Woke up to their men taking my can. Immediately made sure bill was paid. It was. Called them and asked and she lied to me and said it "prolly" fell into the truck when they took it.. LIE.. Bc A) neighbors trash was still there and anyways they are never this early, NEVER!! And B) and most importantly I saw him walk over and physically take it. By the time I got downstairs he and it were both gone. And customer service said I had to wait till tmrw to get a new can.. like gtfoh.. I said I have trash that was going to be put in it this am, so Can I leave it on the street and she said "NO Bc they won't pick it up w out a can" OMG . Looking for new services today... read more

Once again, my garbage was not collected and removed. I don't like to have to keep a running record of the failures of a business that takes my money for a service, but I am so tired of having to chase these people down and beg them to do the job that I pay them to do. This is a regular occurrence and it has happened again. This is the most unreliable organization I have ever had to deal with. If it wasn't against local law to burn my garbage, I would, and then I would no longer have to continue working with these people. read more

I don't write many 1 star reviews. We moved to Wake Forest last February and it seemed that most neighbors were using Waste Industries. The service has been abysmal. They have decided not to take my garbage on multiple occasions for unknown reasons. This past week was the final straw. The garbage can was pretty full and there was an EMPTY fertilizer bag on top and they opted not to take it. It was the final straw, and thankfully there is competition. I looked at Republic Waste and they are 4 stars out of 5 compared to Waste Industries sub 2 star review. I put in the order this afternoon to cancel WI and go to Republic. read more

The service is terrible. On several occasions I watched the drives stop and via the automated mechanical arm, empty the garbage can. And because they are too lazy, they fail to get out and gat any broken down boxes next to the recycle can. Literally 3 steps. Also, while they require you to pay in lumps of several months, they will not give you a refund in you cancel because you move. Like the garbage collection business doesn't already have a terrible ethics problem. Thank Waste Industries for maintaining the status quo. read more

My local trash company, All Star Waste, recently got bought out by Waste Industries. Waste Industries has very poor customer service and has stupid policies such as picking up trash a day late when there is a holiday during the week and no refunds on cancelled services for the duration of a quarter. Just typical corporate crap that a true local trash company does not have. read more

My local trash company, ABC Sanitation, was bought out by Waste Industries, and I just called to cancel. We have other alternatives that provide better customer services and provide recycling AND trash pickup for the same cost that Waste Industries does ONLY trash. Recently, they damaged my trash can on pick-up day and the lid was nowhere to be found; i immediately called them and they said someone would come replace the trash can. They told me to leave the can at the curb so they would come pickup the one they damaged and replace with a new one. Nobody came that day, so they said someone would come the next day...still nobody came, meanwhile I have my trash can sitting out there with no lid, empty for several days, as they continue to promise they will come pick it up. Keep in mind, that when I call them I am put on hold for up to 10 minutes waiting to talk to someone, which is irritating as well. I finally get sick of getting the runaround and not being able to use my trash can since it's at the curb instead of in my garage with a LID where it belongs. I end up cancelling the services, which I prepaid for the quarter (July-September), and they say they cannot refund me for the month of September. Irritating, but it works out okay, because I am working with another company that is providing me services for FREE in September, to make up for this company's incompetence and unfair practices. DO NOT RECOMMEND! read more

At risk of playing the record again...my favored trash company ABC Sanitation was bought out by Waste Industries (WI). This seems to be a trend by WI. Since the takeover, their service has been inconsistent with pick-up times ranging from 6:00 a.m. to 4:00 p.m. At one point, they never picked up the trash; it was not a holiday. The holiday schedule is a pain, especially after having ABC who faithfully and timely collected the trash. As others have commented the trash can is inconveniently replaced in the middle of the driveway, despite my strategically placing it to the side of the driveway. One positive is they have maintained the rates...so far. Still, when I move, I will be switching trash collection services. read more

I had been a satisfied Waste Industries customer for nearly 20 years, until about 6 months ago. Since then, their pick-up service has been deplorable and completely unreliable, and their "customer service" infuriating! Probably 8 of the last 12 weeks of service they either did not pick up trash, recycling or both. Each time I would call (placed on hold for an average of 20-30 minutes) to get through to a live person, I would then be repeatedly lied to and told that they were either on the way or would be there the next morning. When of course they didn't show up I would repeat the process the next day and be told the same lies by the same person shamelessly. One week this happened every single day with still no pick-up. Once, after holding for 45 minutes I asked to speak with a supervisor, was connected to his voice mail and left a detailed message with my contact info and explaining the situation, said that if they did not show up the following day then to cancel my service. I heard nothing back from him and of course, no pick-up. And never once during all of this did I ever hear so much as a "sorry for your inconvenience," they were totally unapologetic. I saw a lot of similar complaints about them on Next Door App, and also that someone suggested Garcia Garbage Removal. I had never heard of them, but saw that they had good reviews, called and requested to begin service. I've now been their customer for a month and am thrilled that thus far they've been completely reliable. Also, did not even send me an invoice until this week. I'm still waiting for the promised partial refund for service paid in advance to Waste Industries. When I called to cancel she could have cared less about losing a longtime customer and even sounded annoyed with me that the truck couldn't come the next day to retrieve their cans because they were still full with unpick-ed up trash from the previous week. I believe that the original founder of Waste Industries did an excellent job and made a priority of customer service, but it's my understanding that the company was sold last year and unfortunately the new owners seem bent on ruining both the company and it's hard-earned good reputation. read more

Been a sucker for this company for 19 years and I'm done! Time to move on. Sometimes weekly scheduled pick ups are skipped and forget after a holiday. Your trash could be outside for days waiting for pick up. To add insult to injury, waste industries has raised their fee up $10 over the last 3 years with no improvements to service. The really only good thing i could say about them is they'll take just about anything you put on the curb including a bed or even a couch. read more

If I could give zero stars I would but that's not an option. Horrific service. In the past 2 months, they have left the trash on the road for more than 4 days. Every time I call to ask why they didn't pick up our trash, they say, "we are working on it". DO NOT USE THEIR SERVICE read more

Horrible customer service, company did not pick up the garbage when they suppose to and charged me for $55 for the second pick up. Never do business with them. Waste of time and your energy. read more

Unpleasant customer relations, questionable billing tactics, and generally poor service. The single star rating is being overly generous.

Terrible service. I have used Waste Industries for many years and should have got rid of them years ago. They have been providing recycling and trash services for me for many years now. They usually miss one of the two services about once every two months. When you call, you wait on hold for over 5 minutes and usually get told that they will add it to the schedule for the following day but then will not show up until the next week so don't waste your time calling. If you are tired of waiting on hold and leave a message they will not return your call. I think it is just a voice mail to nowhere. If you ask for a supervisor they will send you to a voice mail so don't waste your time with that either because it will not be followed up with. read more

Big business that bought out all the small local guys. Then changed the price without a phone call. There auto pay system didnt auto pay the new difference. No call. We pay it manually anyways, 2 days later they still auto send it out to a collection agency. No call. Then new year comes around and bill goes up again no call. Awesome, sure hope this doesnt end up on my credit because someone is either lazy and/or inconsiderate. A simple phone call could have solved this, but no, someone owes 20-30 dollars thats your fault, you just send it to collections. Good job, way to care for your customers! read more

DONT USE THEM! Worst customer services in the biz! Rude. Only used them 3 months and very disappointed in the services. Placed a note saying they couldn't take cardboard box with recycling. Left another note month later saying they couldn't "find our dumpsters" only to have empty them both and placed them in front of the mailbox they hit. Refused to pay for any damages. Changed to Carolina Trash and Septic....... read more

If I could, I would give zero stars. I have had Waste Industries for 3.5 years. They would occasionally miss my pick-up and I understood as we were in a brand new neighborhood and the only ones living there. The last year or so I've had to call almost weekly because they miss our recycling pick-up. They always miss both pick-ups when there is a one day holiday delay. Most recently, I got a call telling me they were not going to service my area for recycling anymore and this week would be my last pick-up. I got a 1.5 week notice and they still haven't contacted anybody else in the neighborhood and the last pick-up is in 2 days. I just canceled my services and it will take 4-6 weeks to get my refund! WHAT??? Don't waste your time or energy with this company. Horrible experience and let's not even get started on the customer service! And like other reviews, the rates went up every quarter! Not worth it! read more

I strongly recommend you do NOT go with this company. Our neighborhood has been getting neglected now for 3 times in the last 5 weeks. They took over our other provider about 3 months ago. And for some reason have been forgetting to come and get our trash. I would call and they would say someone will be out in 24 hours... a day goes by, nothing. I call in again and they say, sorry and that they were not aware this is happening. ( knowing other neighbors have reported also) That no one has called in to complain. It has been excuse after excuse. They even charge for the week they don't come out. They miss a week and come out the next, as regular week and they charge for both. This company just lost MANY homes in the matter of 2 days. They say you tell 10 people of bad services verses the one of great services.. Yes, this is true.. I will be telling many to NEVER go with Waste Industries. read more

I have been a Waste Industries customer for years. I have never had issues , no missed pick ups and rates are similar to others in the area ! read more

Because Waster Industries is the only trash collector in my area of Chatham County, I am captive and can't hire someone else. The REPEATEDLY don't pick up our trash. Over and over again. I have to call and they reluctantly - if you get to actually speak to someone - come out and pick it up even though it has been days past and now there is more trash building up at our house. This is Wednesday. Our normal pick up day is Thursday. Last Wednesday I took the can to the street for the Thursday pickup. Then I received a voice mail saying that because of the Memorial Day Holiday it would be Friday that they would pick up. Saturday we went out to retrieve the can - and it was full! I called and left a message on their voicemail asking that someone come to pick up the trash. Monday it is still full. I called and was transferred to a "supervisor", and I left a voice mail message and asked that he call me back. He did not and the trash was not picked up. Yesterday, Tuesday, I called again and this time I was promised it would be picked up on Tuesday. Today is Wednesday, and it is still there - full. I called and asked to speak with a person and not an answering machine. I was put on hold interminably and then was disconnected. My trash would routinely be picked up tomorrow, and by now I have enough to fill a 2nd trash can. Their attitude and customer service is the worst possible. read more

I tried to set up service over a month ago with Pink Trash which was bought out by Waste Industries. After 2 weeks of no container and no trash pick up they billed my account $102 and debited from my bank account. I began calling daily asking about my container and if they were going to pick up the trash that was accumulating in my yard (bagged) Everyday I was told I was on the missed list and was on it for pick up some time that day (nope day after day after day no trash pick up) I began hauling it to the boxes myself as the strays and wild life was making a mess. I was patient thinking that it was because of the change over. After 24 days of no service, no container and not a single trash pick up, I called my bank disputed the charge, called them and closed the "account", the lady on the phone was very polite but seriously could have cared less that I had this experience. Here in Jacksonville, NC there are 3 companies and I went with another. Called this morning while at work and by the time I came home I had a trash container by them. Waste Industries was a nightmare. Don't do it. If you do, remember you were warned. I wish I had read reviews and known. read more

I feel like 1 star is 1 too many. This is the worst trash company I've ever used. They aquired my trash company that i used for 4 years and managed to piss me off to the point of canceling them within about 10 weeks time. They change the schedule when they want and they take whatever trash they feel like taking. I have had to call to track down the garbage men because they just decided not to show up. The garbage men are lazy, I went through my cameras and watched the guy get out of the truck and push aside the yard debris he was supposed to take so the arm on the truck could grab the can. He was already out of the truck but instead of doing his job he hopped back in the truck, dumped the can and went to the next house. I have no idea how they have stayed in business but this is a terrible trash company. read more

The person who made the comment of picking up trash the next day after a holiday is a total jerk. (for having that day off during the week, they have to work the weekend, so really the don't really get a true day off). Waste Companies as a whole only close for 4 holidays a year, they have families too. I have no problem having my solid waste being picked up the next day. Take to the county sites if you don't want the service. Just stupid. Get a life. Go on the company web site to see if closed. Would you have a family member on the roads with bad weather a threat? Have never had a problem, unless I didn't pay? oops and no I would not ask for a credit because I didn't pay. Never would get one from cable, electric, gas companies. read more

I had to call 3xs in the past month and a half to have my trash picked. They checked the GPS on the truck to which the driver never came down my street. And it's the same driver that has been on the route for the past year!! Just horrible. read more

I had Waste Industries for many years and it was OK. Then I moved and tried to cancel my service. They make you pay online for 3 months at a time if you want to avoid a fee for a paper bill. The problem is when you try to cancel they will not prorate your 3 months. I paid for 3 months just like always and moved in the middle of it. I thought they would give me my money back for the last 6 weeks since I cancelled with plenty of notice and there was no trash to pick up, but NO!!!! Their policy is no prorating and no money back, even if you're moving. What a bunch of crooks. read more