Avoid Using Budget Dumpster and Avoid Damage to Your Property…read more.. (I contemplated giving them only one star, but figured a two-star rating would draw readers, as one-star ratings tend to appear as knee-jerk responses to bad service) In early February, 2025, I rented a dumpster from Budget Dumpster for the second time in as many years. My first experience was fine. This one was a disaster, complete with several hundred dollars worth of property damage for which Budget Dumpster compensated me only a fraction of the cost. Upon delivery, the driver gouged a trench into my gravel driveway. I did not notice it until the dumpster was picked up 10 days later. That damage by itself would've been somewhat tolerable, but it was upon pick-up that the real damage occurred. I'm not sure who they employ to drive their vehicles, but this individual's CDL should be revoked. Despite having an wide entry to the driveway being used for deliveries of this nature (which has accommodated trucks of all sizes for years), the driver drove off of the side of the road and THROUGH my yard, damaging the moss turf (complete with deep tire tracks). Then they ran over the decorative edge of my fence at the edge of the property, and topped off the damage by crushing a 6"x 6''x 6' landscape timber, bordering my driveway. I immediately called Budget dumpster to start the claim process. To their credit, I got a response the next business day, but after that initial engagement, nothing but crickets for 10 days. They finally responded with a request for estimates, despite having photos of the damage, so right out of the gate they wanted me to do the legwork. When I provided that information to them, I got an immediate response indicating they would only pay approximately 25% of what it would cost for materials and labor to repair the damages. In this offer, they included the following contract language excerpt: EXCEPT IN THE EVENT OF GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT, CUSTOMER HEREBY WAIVES ANY AND ALL CLAIMS AND LOSSES AGAINST THE COMPANY AND ITS SUBCONTRACTORS, HAULER SUBCONTRACTORS... OK, so driving through my yard, damaging the turf, crushing the edge of a fence and a landscape timber, not to mention the initial damage incurred upon delivery (a 6ft x 6in gouge in my gravel driveway) isn't GROSS NEGLIGENCE??? Best case, it's egregious driver incompetence. If you look at the photos below, I think "gross negligence" is pretty obvious. In addition, it seems Budget Dumpster grudgingly acknowledged some degree of "gross negligence," otherwise, why would they offer any compensation at all? Regardless, I rejected their lowball offer, but in the end - after a couple of hours of emails and back-and-forth phone calls with someone who only referred to themselves as "David R." in Ohio (why not provide your last name to your customers, David?) - they only added an additional $36 to the overall claim and washed their hands of any other responsibility or costs. The rest was on me, and as a retired disabled Vet, I do not look forward to having to repair that fence or remove/replace a heavy railroad tie on my own. Among readers of this review, some might say "Hey, quit complaining - you got a little something." My response to that would be why should I or any other customer accept that? Why is it OK for any business to come onto anyone's property and do hundreds of dollars worth of damage, but only pay a small percentage of that and walk away? So I guess in closing I'll simply say that if any of you are willing to accept this kind of buffoonery and incompetence from any business, much less a second rate dumpster company like Budget Dumpster, then be my guest and hire them. Maybe you'll get lucky and the driver won't destroy too much of your property. To the rest of you, I'd advise not doing business with Budget Dumpster, especially anyone who has served and been disabled in the performance of their duties as a Military Veteran or First Responder.

The reservation process, fAQ's, videos, drop-off, pick-up and customer service was seamless. By…read morefar working with Budget Dumpster has been the most rewarding part of renovations at this point. I'll use them again for certain!