Wow...Unbelievable how great the car looks. Called Carlos and he came over that day to look at the…read morecar, a 2012 Mazda 3 that hadnt been detailed in a long time. Interior only, and it looks like the day I drove it off the dealer lot brand new. Not kidding. The leather is perfect. carpeting that had dog hair, perfect. Im selling this car and quite frankly cant wait for a potential buyer to sit in it. Carlos is a young, honest and hard working business owner, I cant say enough about how great the experience was...

From the owner: New level Auto Care is a mobile detailing operation specializing in Paint Correction & Ceramic…read moreCoatings. Based out of the North Shore we provide high quality exterior & interior detailing services. Something that makes us different from our competitors is we put customer service first and detailing second. Contact us for to book your appointment, visit our website or more info. Professional mobile detailing brought to your location!

My car was so salt-encrusted you could barely see what color it was. With the recent subzero polar…read morevortex swirling through the region this was intentional on my part of course, but with today's (slightly) warmer temps, it was time to hose off the residue and give that wagon a scrub. The fellas at the Auto Spa know every make and model of vehicle, from the humblest chariots to the high-end luxury vehicles, and how to take care of of them. Example, my car has a "car wash" lock so that the charging port doesn't accidentally open. They know this. Friendly staff, free coffee in waiting area, open 7 days a week, military discounts, handicap accessible. Fresh, clean, no longer embarrassed to be seen (in a dirty car).

this place took my money and told me after charging me that the machine was out of service.read more

Final touch always gets my body repair work done with perfection, on time, and at the price quoted.read more

Dropped of a door shell and a hood for painting, I also supplied Mike with a quart of paint. All he…read morehad to do was to use my paint, prep and spray. I took all the responsibility for color matching. I also removed hardware from the hood and door, including handle, mirror, etc. Mike looked at the job and gave me a quote, in which I agreed without question. The job did not turn out well, painting of the door was not complete, a top section was not painted due to a partially removed molding which they did not remove. Hood had bad edges in which the paint was flaking, final sanding and polishing of the hood was horrible, you could see all the sanding marks. I brought the door and hood back and Mike and he agreed to redo it. I thought that all was good at this time, this all changed when I picked up the parts the following week. Mike removed the trim on the door as he should have done it the first time, but he did not reinstall it as he should, claiming that he is not a "restoration shop" and he does not like to take in business with people that watch YouTube. He then continued with a total melt down and I left the shop feeling confused. I never forced him to take this simple job, I did not tell him how much I wanted to pay and I did not expect to be yelled at by a lunatic when I returned to pick up my parts. So, if you are looking for a professional paint shop and expect to be treated fairly, this is not the place for you. In my opinion, maybe after 40 years of painting, Mike just inhaled way too much paint fumes. I can go on, but you get the picture...

These people do not care about their reputation. They do a half-way job for a price that's unfair…read moreto the consumer. I would never leave a guest feeling robbed like that.

This picture was taken 30 minutes after getting a car wash at Grand Prix. It looks like it was…read morenever vacuumed.

Some people have fancy vintage foreign cars...we just have old beat up foreign cars. But we still…read moretrust Golz with all our repairs. Jeff, Glen and Mike are fantastic to work with. As a female car owner, I cannot stand it when auto repair shops, auto dealerships, etc. treat me as a second class citizen. But this doesn't happen at Golz - I'm treated with respect and every potential repair is carefully explained with the cost/benefit of doing the repair. They even handle auto body repair in addition to mechanical repair and restoration.

I have had a previous good experience with Golz, however, this summer my car repair went terribly…read moresour. My car overheated and wouldn't start, had it towed on June 15. I filled out the form with financial limit of $1000, left key and form in the overnight mailbox repair authorization. Said the car was ready Friday, I came to P/U Monday, car wasn't ready. Told to come back Tuesday, Tuesday waited 3 hours. The bill was $3843.70. I drove the car 68.2 miles and it overheated on June 30. When I called Jeff to have it towed in again he said we would 'work it out' the tow. He told me they needed at least two weeks before working on it. Since this was a 're-do' of previous repair, I believe the better business practice would be to schedule my job ahead of others. The second tow and repair involved hoses (which weren't needed the first repair), and a second anti freeze fill, and a thermostat housing etc.... again, which would not have been necessary had the first repair fully and properly fixed the overheating issue. I asked Jeff to have all the replaced parts saved. On July 29, I picked up the car (30 days in service the second time) asked for the parts and Jeff said Frank, the mechanic couldn't find the parts. This bill 527.17 and again no parts returned. No car for a total of 38 days. Jeff response "I don't break them, I fix them" - and "I won't be working on this car again" - and "I'm not paying for the tow".

I have been using this repair shop for the last two years after having a bad dealership experience…read more But recently I had a sensor replaced for just under 900 dollars and they started charging 3% in addition to the repair charge if you use a credit card. I work in retail and we never charge an additional fee for those that pay with a credit card. I will find a new repair shop.

Honest, good people. Just moved to burbs from the city and am always wary. They treated us with…read morerespect, honesty and very fair pricing. We are fans for sure

I was accepted this past year to show my 2008 Bullitt Mustang at the Muscle Car and Corvette…read moreNationals (MCACN) held in Rosemont 11/17/18 - 11/18/18. MCACN is the world's largest all indoor car show devoted to muscle cars, dealer-built supercars and Corvettes. There were cars on display valued from $7,000 to $6,000,000. They had attendees from 40 states, and several countries with the furthest attendee bringing their car from Australia. 30,000 + attendees were there to view the cars on display. Knowing how strict the judging was going to be, I recalled meeting Frank the owner of Luminescent Detailing at a local car show in Gurnee. He impressed me with his car and knowledge of auto detailing. I called Frank and informed him of the upcoming MCACN show and although I felt my car was in great shape, I needed to take it to the next level to score well in the show. Although Frank's team was very busy he made the time to detail my Bullitt. I asked that he address the exterior finish, interior, engine compartment and undercarriage. After I dropped the car off, Frank immediately called to inform me of several imperfections in the finish that needed to be cared for to restore it to show quality finish. This kind of attention and honesty is why Luminescence Detailing is the best place for professional finish services in the Chicagoland area. When I met Frank the Friday of the show, the Bullitt looked better than it did on the original showroom floor. It has been transformed into a masterpiece and it gave me the confidence going in to the MCACN show that we would be displaying a winner. After we unloaded the car and the Bullitt was staged, I noticed a few scratches in the jewelry store lights that could cost in point deductions. I called Frank for advice on how to rectify the issues and he did not hesitate in stating he would be right over to take care of this for me. After Frank did his magic the scratches were removed, and the Bullitt was perfect even under the bright lights. This caliper of service is rare and a testament to how Frank treats all his customers by providing detailing services to the highest level of perfection. On that Saturday, the MCACN judge took 45 minutes to inspect the our Bullitt and we earned the top award which was a Blue-Ribbon Award with a score of 998 out of possible 1000 in the Street Stock Modified division. The exterior, interior and engine compartment scored 775 out of 775. The 2 points deducted with the undercarriage for an oxidized brake line and a tiny scratch under bumper which I think occurred during loading or unloading. This MCACN Blue Ribbon award would not have been possible without the excellent work by the Luminescent Detailing team and Frank. I plan to bring Frank my 2003 Mach 1 Mustang to work his magic on this spring as I prepare it for the 2019 MCACN show. I recommend that you reach out to Luminescent Detailing for all your auto detailing needs. There is truly no need to go anywhere else as they provide perfection every day in all that they do.

Very disappointing experience. I scheduled a 4:00 p.m. detailing appointment. The morning of the…read moreappointment, I received a voicemail asking me to call back to confirm. I was at work and was unable to answer the phone. The earliest I would have been able to call back would have been about 20 minutes before my scheduled appointment time. I arrived at 3:50 p.m. (10 minutes early for my scheduled appointment) only to be told that I had been marked as a no-show because I hadn't returned the confirmation call. At no point when I scheduled the appointment was I told that failing to return a same-day confirmation call would result in cancellation, nor was I notified that my appointment had actually been canceled. I completely understand the need to confirm appointments, but canceling a scheduled appointment without clearly communicating that confirmation is mandatory, and then not notifying the customer of the cancellation, is not reasonable customer service. There was also no meaningful apology or attempt to make the situation right. Unfortunately, I'll be taking my business elsewhere.

Unfortunately Waterway is the only full service car wash in the northern suburbs other than a few…read morehand car wash sites that can be pricey. Their slogan of demand clean windows it's our job is a JOKE. It should be changed to guaranteed water spots left on windshields and smeared glass on the inside and out If getting inside done the waits can be long depending on the time of day. However because the car sits in the sun any water drops left after the blowers remain on the windshield and dry in place What's really irritating is god forbid they use a spray bottle on the outside and inside of the windshield which would solve the issue as I've watched them not touching the windshield use a dry cloth which at best smears the drops further

The first automated car wash was opened in 1940…read more Thank goodness for that, for in the doldrums of January, it seems every car in Chicagoland is glazed with a crust of salt. And this sunny winter afternoon, every car wash seemed to have a line stretching through the parking lot into the adjacent roadway. This was my first visit to Waterway. What is the Waterway way? We were in the lineup for a while. We selected the $45 classic wash plus interior. The drivethru of brushes and car wash strip thingies was a little short, compared to others I've been through. We pulled into a spot so the car could be dried. The waiting area has drinks, snacks, candies, greeting cards, car accessories, a few chairs, and I assume bathrooms. Not a bad spot to chill while they dry. Overall, a pretty decent job. The employees were pleasant, they did a nice job. They didn't dry everything as my car has those telltale water lines crisscrossing the exterior. Some parts of the windows still have salt. Let's face it though, a better job than I would have done, and during winter? I'm glad the crusty salt is gone.