I came here in a desperate need of a car wash. I didn't expect the most basic wash, the Express…read moreClean to be $10.00. Not worth the price and it didn't do a good enough job to justify that price. I likely would not come here again.

The first automated car wash was opened in 1940…read more Thank goodness for that, for in the doldrums of January, it seems every car in Chicagoland is glazed with a crust of salt. And this sunny winter afternoon, every car wash seemed to have a line stretching through the parking lot into the adjacent roadway. This was my first visit to Waterway. What is the Waterway way? We were in the lineup for a while. We selected the $45 classic wash plus interior. The drivethru of brushes and car wash strip thingies was a little short, compared to others I've been through. We pulled into a spot so the car could be dried. The waiting area has drinks, snacks, candies, greeting cards, car accessories, a few chairs, and I assume bathrooms. Not a bad spot to chill while they dry. Overall, a pretty decent job. The employees were pleasant, they did a nice job. They didn't dry everything as my car has those telltale water lines crisscrossing the exterior. Some parts of the windows still have salt. Let's face it though, a better job than I would have done, and during winter? I'm glad the crusty salt is gone.

i can not say enough good thing about the employees !!…read morealways in a good mood annd they get the job done!! the highland park store is always busy but they kept it moving fast. great place to fill up and grab a cup of coffee!! gary

They have corporate specials on Nicotine pouches all the time. The problem is they don't always…read morehave it loaded in the system. So you pay full price. I've decided to move my business to an online business. It will probably be cheaper anyway. I used to come in a get a drink etc. And always got gas there. It was out of the way. But I liked going for the pouches. They don't seem to care so I'm fine.

I love self serve car washes I was excited when this opened…read morebut wow what an expensive car wash!! I spent 10 bucks and basically got 5 minutes of water and soap. And if it's more than that I think the timer is off bc I spent 10 dollars and wasn't enough time to wash the car. The timer must be running super fast but I would say it's not worth a repeat visit for me. It's a ripoff and close enough to costing 15 to 20 bucks for a reasonable wash and you may as well go get a hand wash for a few bucks more. Not a fan.

I pulled in at dusk and the place has no lights whatsoever. I ended up having to wash my motorcycle…read morein the dark. Only two bays were open, the other bays were occupied by cars that were covered up. This place takes cash only, and it's expensive! I got about 4 minutes of washing for $10. At least it was only a motorcycle. The bike came out really nice when I was done, but again very expensive. Will never go back. The place seems shady and it seems like a front business for something.

It's the best car wash around! They have an exterior wash for $5.99 which includes hand wiping all…read morethe windows - and they sparkle! And a great selection of funny greeting cards to peruse while you wait!

I did 'The Works' car wash here on Friday 9/15/2023…read more They did an amazing job, it was worth every penny, and I will definitely come back here again in the future.

Big fan of Splash - I wash our cars myself during the summer but in the winter months keeping my…read morecar clean is still a priority. As someone who avoids the automatic car washes, it was amazing to find a spot that offers the speed of an automatic conveyor belt wash while providing a detail oriented hand wash approach. Let me tell you, these guys are a well oiled machine. Once you pull into the bay you are instantly met with a rinse and soaping, then a meticulous two stage drying process. If you opt for an interior wash, door jams, floors, trunk and interior surfaces are also quickly cleaned. The benefit is they staff this place really well and each worker has a specific role which turns out to be a perfect assembly line like approach to getting you in and out quickly while providing a much better and safer wash for your paint than the automated bays Have been coming here for a few months and will continue to return!

I usually go in for their regular car wash but this time went in for the first time for the Ceramic…read moreBoost. Online says 2 hours to be done. When I got there they said about 3 hours. I called at 4 hours and left a message. With no return phone call, I called back 30 minutes later with no pickup. I decided to walk over and see what was going on. They had my car ready so I don't know why they didn't call me. Maybe just a really busy day? Then I go to leave and they didn't even clean my rubber mats. Sad day. Don't think I'll be going back for any service. Got me this time at $175

I took my car to North Shore car care for an estimate after an accident. They had my car for 24…read morehours and when I came to pick it up, they did not do an assessment. They wanted me to do the bodywork with them before they provide an estimate. Highly unethical practice. I'm very disappointed in that service.

The owner Daniel is very easy to work with. They fix my car's bumper from front to back after my…read morecar accident and it is flawless. I don't even recognize any repairs made. It looks like the original. Great job! And, thank you!!!! I highly recommend them! -Susan Sanchez

Average service. Manager was very professional but his employee was completely incompetent and gave…read morethe manager attitude. I was promised an emailed receipt. The employee took 20 minutes to type out my name into their system, and when it was time to email the receipt he pressed the print button instead. The manager came to try and email me the receipt but his outdated system was unable to process something so simple. Edit- there is a new red/brown mark on my front seat that was not there before. Whoever drove my car out front had filth on their pants and transferred it to the cushion. Absolutely unacceptable.

What I hate about most fast oil change services is that they spend a ton of time trying to sell you…read morea million things. But here, I told them I only wanted a oil change, they agreed and that's all we did. No sales pitch. I was in and out in 15-20 mins. Next time I need a oil change I'll come back here.

The hours posted on the website/yelp/door are incorrect. I was at the car wash yesterday and found…read moreit closed. I've called them and they're open Mon-Sat 9-5 and Sun 9-4. Very helpful and professional staff, they reached out to me regarding the store hours issue. Car wash is really good, I am glad I found best hand car wash near to my place. I used to drive to 15 miles earlier to Wilmette for car wash.

This place used to be awesome! My whole family used to bring our cars in every two weeks and get…read moreamazing washes for a great price. Every single employee was like a good friend. They truly knew us and our cars. They CARED about our cars. Since new management has taken over, everything went down hill. I wanted to love this place after it was sold but I just couldn't. The owner and all of the staff left. The atmosphere of this place is cold and unfriendly. The couple of washes I had since the management change were terrible. Dust and streaks left over, the back window was not even touched. Somehow they washed the whole outside but the window was nasty and dirty. One time they "forgot" to put my weather techs back in the back row of my car. I realized they were missing when I went to put groceries in the back seat after I had left. I immediately called and they said "they forgot". I've never before thought of checking to make sure my weather techs were put back but now I always do. (Could've been a total accident but the whole thing just felt off). I stopped coming here but occasionally will drive by just to see if maybe they've improved. It's very much hit and miss here. The past few times I've tried to come in, they're closed. The hours posted on the website say they're open but they're not. I've tried calling, no one ever answers the call. Today was the final straw. I arrived at 2:05pm just to see the closed sign on their door. My mom has come here on a random weekday, same thing. Don't waste your time coming here. You most likely won't even be able to get in. Don't bother calling, they won't answer either!

I've been coming to this Shell station for over 10 years and they've always accepted my car wash…read morereceipts that I've paid extra for but haven't used before the expire date but haven't had any problems until now. Some officious and racist girl at the attendant stand tells me I can't use it because it's expired. She tells me she doesn't have the code buttons to put in (her first excuse) then tells me she can't let me thru bcoz it's expired and she can't do anything about (causing a long line behind me while she argues with me and then says I should pay the difference) her second excuse. Then she says she needs to call her supervisor who tells her to take all my expired receipts (all paid car washes mind you) and take my license down so as to not let me get future car washes. (Seriously, all this for an $8 car wash) she then tells me that she'll let me go and to never come back because "We don't want your kind back here!" This is the racist comment that Just put me over so I tell her to F off. To make matters worse as soon as my car exits the car wash, this bald older a hole confronts me and screams at me as to why I made his employee cry and why I was screaming at her. I tell this douche that he needs to train his employees to not scream at customers and that his employee is a racist and said she didn't want my kind here! He tells me that his employee would never say that as if he witnessed the whole thing which he did not and just walks away. Nice job alienating a long time customer. Never more! I'm pumping gas right across the street!

Sure it's not a fancy schmancy car wash, but it did exactly what I needed it to. Why do I keep…read moreforgetting about this car wash by my house? After all the weird weather, back and forth with snow and rain, and soooo much dirt, I celebrated the first warm day of the year and treated our car to a bath. It was time. It was a simple bath, with no bells and whistles, but now I can drive around with dignity in the school drop off line. If you didn't know, there's a car wash in the back of Shell. It's hidden, unless you see the sign at the pump. The great thing is if you plan to use the car wash, you have two options. Pay at the pump and receive $.10 off each gallon of gas, or if you don't want gas you can head to the attendant at the car wash and pay for one of the following three options: * Regular wash $5 * Plus wash adds sealer wax and under carriage rust inhibitor $6 * Premium will get you wheel brightener and polish wax for $7 I take the cheap seats for $5 and haven't tried the upgrade services, but there is no extra tip to pay, so maybe next time. You are on your own here, and they do have interior vacuums available right around the corner from the wash. There is a yearly car wash plan available. They gave us an optional punch pass. After a few washes the next one is free!

Car wash is cheap but you get what you pay for. Drying doesn't work properly. So many ugly water…read morespots on my car afterwards it looked worse than when I pulled in. Never again!

I am giving a 5 star review because there was a lack of communication of the change. My father…read morediscovered the missing $10.00.. Sorry Mr Indian guy. Anyways, the gas station can be very busy with people coming back and forth carrying change. And you can easily get mixed up with all of the congestions.