THEIR washes ARE NOT fulfilled as advertised ..... I came in…read moreand purchased their $20 wash First run thru It did not clean the bugs off SO I talked to some HUGE ignorant guy/ working the entrance he declined letting me in for a Rewash ????? I told him thanks for his affirmation 00000000000000000000000000000 I definitely see where he is coming from

PLEASE READ - Important to you as a customer!!!! **If you…read morecomplain to them about service, they will cut you off. ** I truly wanted to give this business an opportunity, but they cannot seem to understand that we, as customers, just want help sometimes and want to receive good service for our money. That is all. However, the employees are not trained to work with the public. I recently went in as a subscription member and kept finding the same issue that the license plate is not being read at the gate. I kept having to pay again at the gate so I didn't hold everyone up behind me. Even when we are being told to "honk for service", no one shows up. I had asked one employee to explain why the gate then said that I maxed out my daily allowance which is only because once I was able to reverse and get into the other lane, did they open the original gate. As I began this discussion with a team member there, another employee jumped into the conversation and said it was my fault for moving into the other lane. I told him that I was already discussing this with the other gentleman and he rudely inserted himself. He was supposed to guide my car into the tire channel and instead he walked away like a child so I open my door and asked, "Are you going to guide me?", and he said no and walked into the office to just stand there. Instead, another employee came out to get me through the wash. I told him that I simply had to move since no one came out. He said that they can't hear from all the machine noise. Strangely, they have filed a police report for some reason which I don't get why since it was just a conversation on why the gate didn't come up and I had to get charged and me telling the person that interjected that I was not looking to speak to him since it was being handled already. There are so many car washes in the area that are happy to assist you with your onsite needs and this is absolutely not one of them. Give your money to someone that truly deserves it. You work hard for it. Sincerely, Disappointed customer.

my car was empty n i still have to wipe down d entire interior. they didn't even clean d trunk when…read morei told them before n after it was washed, it was still dirty from winter salt. premium price for d worst carwash ever. they basically rinse d car. paid $35 to wash d mats.

Brand new jeep and they scratched the hell out of the front bumper and fenders. Jeep owners beware…read more Not sure it can even be repaired.

I can't recommend this place enough. The guys who work here are always so kind and helpful. The…read moremonthly membership pricing is so affordable; free strong vacuums and free compressed air to get all of the dust out from the hard to reach places. I only leave reviews for places that wow me and this place just rocks, everything about it. Well done, not many places hold up value and customer service like this

So I sign up for a monthly express membership for the top wash but they have no express lane for…read morethe people that bought it. They also put the pass so low on my windshield the scanner can't read it so they have to raise the gate each time and I don't get the top wash. I have said something each time and they ignore me. The wash doesn't actually take all the dirt off the car. I have spots in certain angles that still have dirt right after it's washed. So my express wash took 30 minutes to get through and didn't get the top wash again. Skip this place. Also tried to call several times but no one answers the phone.

What started as a wonderful experience ended in disappointment…read more This wash has a lot going for it: affordable memberships, a quick system that usually just requires your license plate, and small touches from employees like a smile, a cloth, water, or an air freshener. For the most part, it provides everything you need to keep your car clean inside and out. Unfortunately, my experience went downhill. The license plate reader failed on nearly every visit, causing repeated delays at the entrance. A helpful employee once provided me with a windshield sticker to fix the issue, but I explained I don't put stickers on my windshield for safety and aesthetic reasons. That understanding allowed me to keep coming back and even recommend the business to others. The problem began when a newer employee saw me use the sticker, printed and kept my receipt, and gave me the impression I was being checked up on as if I had done something wrong. When I asked why, I was told in so many words that my setup wasn't acceptable and that they would "verify" things. Instead of resolving my concern, it escalated into an uncomfortable argument. Calling to speak with a supervisor didn't help either. I was connected with another employee who, when asked if they were actually the supervisor, replied with "more or less." Overall, what had been a business I promoted and enjoyed has turned into one I can no longer recommend. Miscommunication, unprofessional handling, and the lack of respect for loyal customers overshadow the positives.

Markias was Outstanding at the gas station located on Rockland Rd I went inside to inquire about…read morethe car wash and right away because of his Terrific Unique Customer Service I decided to fill up at the pump, Markias took out the necessary time to make me feel WELCOMED&APPRECIATED Give this man a raise, because he certainly Deserves it. He is a Great Asset to your company, because of him I have also enrolled into the Gas N Wash Rewards Program

The hours posted on the website/yelp/door are incorrect. I was at the car wash yesterday and found…read moreit closed. I've called them and they're open Mon-Sat 9-5 and Sun 9-4. Very helpful and professional staff, they reached out to me regarding the store hours issue. Car wash is really good, I am glad I found best hand car wash near to my place. I used to drive to 15 miles earlier to Wilmette for car wash.

This place used to be awesome! My whole family used to bring our cars in every two weeks and get…read moreamazing washes for a great price. Every single employee was like a good friend. They truly knew us and our cars. They CARED about our cars. Since new management has taken over, everything went down hill. I wanted to love this place after it was sold but I just couldn't. The owner and all of the staff left. The atmosphere of this place is cold and unfriendly. The couple of washes I had since the management change were terrible. Dust and streaks left over, the back window was not even touched. Somehow they washed the whole outside but the window was nasty and dirty. One time they "forgot" to put my weather techs back in the back row of my car. I realized they were missing when I went to put groceries in the back seat after I had left. I immediately called and they said "they forgot". I've never before thought of checking to make sure my weather techs were put back but now I always do. (Could've been a total accident but the whole thing just felt off). I stopped coming here but occasionally will drive by just to see if maybe they've improved. It's very much hit and miss here. The past few times I've tried to come in, they're closed. The hours posted on the website say they're open but they're not. I've tried calling, no one ever answers the call. Today was the final straw. I arrived at 2:05pm just to see the closed sign on their door. My mom has come here on a random weekday, same thing. Don't waste your time coming here. You most likely won't even be able to get in. Don't bother calling, they won't answer either!

1 star is the most accurate reflection of the customer experience with this car wash location. If…read moreyou get a membership, expect the entrance to be blocked about 50% of the times you go to get your car washed. Out of frustration of this happening multiple times, I contacted the business asking what will be done to make up for monthly memberships if the closures are consistent, and received no response. Other interactions in the past, when I had to change levels of membership, I would contact them multiple times with no response. Eventually I had to make a demand for a call back in my voicemail and finally I got a refund (and not a call back). The communication with the business operations is horrible. They largely ignore your requests for refunds and additional information and shutter their entrance way too frequently during their posted operating hours. I cannot describe how much time I've wasted driving out of my way to get my car washed and having it be closed. Today is a great example, there was actually a car being put into the wash, and the entrance was blocked. During open hours. I am posting this to save others from expecting the bare minimum from this car wash, but also in hopes it'll reach management and they will actually, candidly, get their shit together. Because this is a great location and it's easy to get in and out.

This car wash does not do any hand drying but the ultimate wash description says "buff and dry". It…read morewas $20 plus I paid an extra $3 for salt buster. The wash completely missed my Volvo SUV's top rear extended area where the brake light is positioned. There were other areas that were also missed and were left dirty. I gave this place a try but most likely won't be going back. Note: They have vacuums when you leave the wash building that you can use on your own. Until I exited the building I wasn't aware these were available. I did not use them so I can't comment on this service.

They're good! Fast near and best of all trustworthy. Been to other places but little stuff was…read moremissing or lost (like one floormat?!?!).

Quality of the car wash is low, especially for the relatively high prices. Cars are run through the…read moreauto-wash, and wiped a couple times with a towel. Don't expect it to be thorough or actually clean. They also forget the fragrance every time. Regarding the service station, don't buy propane gas tanks here. The tanks look like they were spray painted out back, and they will flake off all over your car, and anywhere else you take it.

Really bad scratches all over my tints and called and they made me feel like I was at fault never…read moregoing again

From the owner: We are family owned car wash, we have good prices and on mondays, tuesdays and wednesdays we give…read more$5 off and we have Navy and Military discount, , we do everything from regular hand wash to detailing! We are doing a really good job and customers will not regret coming to our Car wash!

LOVE the people. LOVE the service. I come regularly with our 3 vehicles…read more Today, however, my issue is with the coupon we were given at the old location. There is no expiration date on the card. The last time I was at the old location they didn't know exactly when the move was happening. So when I wanted to use the coupon today, I was told I couldn't use it because I was 1 day too late. I really think they should honor the coupon. That was disappointing.

I would give zero stars if I could. Bought a Jeep for our son. The Jeep was very very dirty so my…read morewife brought it in to knock a dent in the filth before we brought it home. Purchased the highest level wash (level 5 I believe). They did the quickest wash ever and did not vacuum or clean the inside at all, Two other cars were brought in before hers and they were still working on them and told my wife she was good to go. I would have understood if they told her "It's too filthy we cannot get this clean for $30". But they said nothing took her money and sent her on her way. Trust me they made zero attempt to clean the inside. I only expected the surfaces wiped down and a vacuum of seats and floor. That did NOT happen. When I contacted them , I was offered no remedy only excuses. I will never go here again.