Update: I want to update my original review because the manager handled the situation very…read moreprofessionally. They invited me back to have my car rewashed, and this time the cleaning was done thoroughly. I was very happy with the result. Bad experiences can happen, but what really matters is how a business responds. I truly appreciate that the manager took my feedback seriously and made things right. My second experience was excellent, and I appreciate their commitment to customer satisfaction.

UPDATE TO MY ORIGINAL YELP REVIEW:…read more Following my review describing aggressive and intimidating conduct, I received a letter signed by Michael P. Goldman, Vice President and General Counsel of Waterway Gas & Wash, dated September 22, 2026. Yet the official USPS postmark is October 8, 2026, AFTER my review was published. Photographs of both are attached. Rather than address my concerns, Waterway permanently banned me from its locations, restricted contact with its retail locations and managers, threatened potential legal action, and requested deletion of my photographs, videos, audio recordings, and other media, acknowledging that deletion is voluntary. I had already verbally stated my intention to contact my attorney. I find this response heavy-handed, insulting to my intelligence, and unprofessional. The date discrepancy and the company's response to concerns about aggression and intimidation speak volumes. I encourage readers to examine the signed letter and USPS postmark and draw their own conclusions. A company's character is revealed when its conduct is questioned.

I used to love this place--my first visit was great. Paid $60 for a mini detail and the car looked…read morespotless. But each visit since has been worse. They started charging extra for things that were previously included, and last week was the final straw. I was quoted a 6-hour wait, then upsold a $100 "mini detail plus." When I stuck with the $60 option, they told me it "would be clean but wouldn't be super clean." That's not acceptable from a car wash. My car was ready in 30 minutes, parked outside unlocked, with water spots and a still-dirty interior. Inconsistent pricing, poor results, and dismissive service. I won't be back.

Great service. After the wash, car looks like brand new. May be more pricey than most, but worth…read morethe money.

Unfortunately Waterway is the only full service car wash in the northern suburbs other than a few…read morehand car wash sites that can be pricey. Their slogan of demand clean windows it's our job is a JOKE. It should be changed to guaranteed water spots left on windshields and smeared glass on the inside and out If getting inside done the waits can be long depending on the time of day. However because the car sits in the sun any water drops left after the blowers remain on the windshield and dry in place What's really irritating is god forbid they use a spray bottle on the outside and inside of the windshield which would solve the issue as I've watched them not touching the windshield use a dry cloth which at best smears the drops further

The first automated car wash was opened in 1940…read more Thank goodness for that, for in the doldrums of January, it seems every car in Chicagoland is glazed with a crust of salt. And this sunny winter afternoon, every car wash seemed to have a line stretching through the parking lot into the adjacent roadway. This was my first visit to Waterway. What is the Waterway way? We were in the lineup for a while. We selected the $45 classic wash plus interior. The drivethru of brushes and car wash strip thingies was a little short, compared to others I've been through. We pulled into a spot so the car could be dried. The waiting area has drinks, snacks, candies, greeting cards, car accessories, a few chairs, and I assume bathrooms. Not a bad spot to chill while they dry. Overall, a pretty decent job. The employees were pleasant, they did a nice job. They didn't dry everything as my car has those telltale water lines crisscrossing the exterior. Some parts of the windows still have salt. Let's face it though, a better job than I would have done, and during winter? I'm glad the crusty salt is gone.

This is my Go To! They have everything you need ! Evn in winter they have an enclosed touch free !…read moreMK is a super cool dude and always willing to assist! Overall always a great experience!

I've only done the touches car wash which is great if you are OCD about scratches, but too lazy to…read morewash your car by hand. I'm totally happy with the performance of the wash. One minor point would be to bring your own microfiber clothes to dry your car off and wipe down your wheels. Other than that, this place is a big win.

Great carwash for $5-12 Yesterday the lines were super long…read moresince but was the 1st day over 30 degrees in a while. I decided to go the next day right when they opened. Still a line but it moved quickly. I got the $7 option which cleaned all the salt off and made my car sparkle. The other places cost way more and the outcome looks the same. Skokie CarWash is great!

The car wash subscription is a COMPLETE SCAM! I've been trying to cancel my subscription for…read moreMonths! The phone numbers do not work, the workers there tell me that they "don't know how to cancel it." They double charged me for my car 2 months in a row. This is absolutely unacceptable!!!!! I'm literally about to go over there and start screaming at everyone. Also, I never write bad reviews....ever.

I am a monthly member and have been for a long time. It's great to have the ability to wash off the…read morewinter salt daily if I chose! I appreciate the mat cleaning machine as well as the rubber mat cleaning station. The way it is set up, I feel safe walking back and forth to clean more items. The last time I checked out a tote to detail the inside, most of the products were almost empty, but the previous time was wonderful! There are always people around so again, I feel safe taking my time to empty out garbage, vacuum, and care for the mats. As a single mom who feeds the local marching band and will drive a kids as long as I have seatbelts, I am happy to have access to keep the car clean and smelling nice! The value is great for the ability to wash the car as many times as I desire and have access to fresh dash wipes to keep the surfaces clean!

This location has grown rapidly to become a top tier car wash I love coming here and getting my car…read morewashed

The place is well set up and has free vacuums. The attendant was nice and the coupon was honored…read moreeasy peasy at the machine. I'm not going to romanticize a car wash but if I lived here they would get my business.

Maybe you should call your customers back when there is a complaint, or a request for some customer…read moreservice. Your faulty equipment scratched my hood. All I ask is that you have the chipped paint fixed. Probably like $100 repair with those off site paint guys. It's been months, I've cancelled my monthly service, and now you get a bad review. I'm not sure that the management cares. Pretty sad.

Big fan of Splash - I wash our cars myself during the summer but in the winter months keeping my…read morecar clean is still a priority. As someone who avoids the automatic car washes, it was amazing to find a spot that offers the speed of an automatic conveyor belt wash while providing a detail oriented hand wash approach. Let me tell you, these guys are a well oiled machine. Once you pull into the bay you are instantly met with a rinse and soaping, then a meticulous two stage drying process. If you opt for an interior wash, door jams, floors, trunk and interior surfaces are also quickly cleaned. The benefit is they staff this place really well and each worker has a specific role which turns out to be a perfect assembly line like approach to getting you in and out quickly while providing a much better and safer wash for your paint than the automated bays Have been coming here for a few months and will continue to return!

I usually go in for their regular car wash but this time went in for the first time for the Ceramic…read moreBoost. Online says 2 hours to be done. When I got there they said about 3 hours. I called at 4 hours and left a message. With no return phone call, I called back 30 minutes later with no pickup. I decided to walk over and see what was going on. They had my car ready so I don't know why they didn't call me. Maybe just a really busy day? Then I go to leave and they didn't even clean my rubber mats. Sad day. Don't think I'll be going back for any service. Got me this time at $175

Very fast and good car wash. Good price and service…read more Recommend this place. Friendly staff

The entire Castro Hand Car Wash Team and Manager Juan provided the very highest level of service…read morewith regard to their detail service . I made the initial appointment with Juan and on the day of service all I had to do was drop the keys off . The Polish and Wax detail service provided went above and beyond my expectations. Mirror finish no swirls what so ever !!!! 10/10 :) I left with a smile on my face . Thankyou Juan & Castro Hand Car Wash staff !