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    Washington Broadband

    2.5 (21 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Washington Broadband

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    3 years ago

    Great service for the price, Rarely had issues. Great people to work with. Highly recommend.

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    2 years ago

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    6 years ago

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    3 years ago

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    7 years ago

    Helpful 1
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    7 years ago

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    4 years ago

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    5 years ago

    Helpful 2
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    4 years ago

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    5 years ago

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    10 years ago

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    8 years ago

    Helpful 2
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    9 years ago

    And by the way, they attack their critics and blame everyone but themselves for bad service.

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    7 years ago

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    12 years ago

    Helpful 5
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    8 years ago

    Helpful 4
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    8 years ago

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    8 years ago

    Helpful 4
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    9 years ago

    Helpful and friendly staff, great coverage, and no contracts!!! Highly recommend this provider to anyone in the Yakima area.

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    10 years ago

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    11 years ago

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    Spectrum

    Spectrum

    (28 reviews)

    I went to cancel my account today as we have changed to another (better) internet provider. I was…read moretold that we have an old account and our pricing went down to $49.95 over a year ago, we have been paying $122. That scam is enough to cancel to begin with. They are stealing $70 a month just because they can. I will NEVER use spectrum or their services again.

    Catastrophic failure at every turn. I've used Spectrum…read moreinternet and voice for my business for 7 years now. On Wednesday I had to sign up for Ring Central as they are taking away their automated assistant service. Upon them migrating my account, I lost internet to my business (it's a restaurant, we depend on internet to function). Customer care told me my modem was outdated and that there wasn't any internet output. Soonest they could replace it was the next day. The next day, a technician comes out and replaces my Dual WAN modem with one, single WAN modem. So my point of sale is connected but no wifi is available because the router is not connected to a modem... The technician literally unplugged cables and did not think that they would need to be reconnected. I call and explain I need another modem, I need two separate IP addresses to remain CPI compliant. Another technician comes out that night to install another modem but whoever created the work order forgot to include the modem activation code! I spent several more hours on the phone and was told nobody could supply that code even though the technician was in the building with the modem I needed. So they said they would send someone back out tomorrow. Now because I am on the west coast and who I was speaking to was on the east coast, it was already past midnight, so they made the appointment for a day later than MY tomorrow. Finally I get ahold of someone to escalate a second modem installation. The modem gets installed but it is faulty AND MY BUSINESS STILL DOES NOT HAVE INTERNET. A 2 day fiasco, miscommunication and flagrant incompetence on Spectrum's behalf. Over 10 hours on my behalf on the phone just trying to get my restaurant functioning again. Absolutely ridiculous, I am cancelling service as soon as I am possibly able to. My rage has fizzled into severe dissapointment. On principle I will also be canceling my home service. "Dropping the ball" doesn't even begin to cover my experience. I'd give 0 out of 5 stars but that's not an option.

    Verizon

    Verizon

    (12 reviews)

    $$$

    Doesnt have anything in stock for apple and also that last time I was in the store the attendant…read morethat was helping me wasnt very helpful. Not only is that store a corprate store them selfs and online is out of stock and have to wait weeks to get the product that we order. I think its time to finally dump Verizon all together.

    Problem: Sims Card was defective: this is why it went from a one star to a two star, because…read moreoverall someone saved the day..... We got greeted when walking in, this is always GREAT! I cant believe people REALLY complained about this sooo much they changed the rule. Reps can no longer put the thick plastic cover on customers phones.They also couldn't set up on my friends phone in the store, which made this the WHOLE reason why this night was ruined. This is how we spent our Friday afternoon. We were in the store for about 20 minutes and then went home, we were told we could just log into our WIFI and the phone will start downloading everything (backing up) and activate right away, ok seems easy how hard can this be...... It had been about three hours on the phone with the four different reps (apple and Verizon reps), to them head back up to Verizon store again, which is another 30 min (to and from: 1 hour total) to drive to the store and back. Details: We've been on the phone to find out the number on the receipt goes to their 1-800 number, 20 mins of waiting for a rep to tell us that he can't help us set up the phone and we need to contact Apple, which Apple Rep was actually pretty amazing and helped us with the two authentication code (ONLY apple can by pass this and remove it) and then she told us we need to contact Verizon again to talk to two different reps and the last one said "head to the store" because you have a defective phone. Brand new and already having issues, we need to take this back NOW. We get into the store and ask for the manager as we could've just called in the first place to find out someone in the store knew what was going on. YEAH!! He had been there for 6 years and knew it was the SIMS card, WOW. I mean are you kidding me, could've been avoided. If someone on the phone we spoke to had this "in store experience" in the past. I was heated at this point, but we were happy there wasn't anything wrong with the phone it self. The point is the WHOLE night was ruined because we were on the phone for hours and in the store and traveling up there, just because they didn't set up the phone. OH the best part is the new download for the iphone was making my friend use the middle button and that is what made the button stop working and that is why she needed a new phone. I think the whole thing is insane, wrong, and I think someone should at least given her (me too) a free starbucks drink, from across the street for all the time we spent in the store and on the phone, but who am I to make these decisions. All because of a one in a million things that could go wrong SIMS CARD is bad!!! I don't have that good of patience with trouble shooting over the phone and would've went to the store after the first hour, but you would HOPE someone could help you over the phone. I look at us NOT being able to activate the phone in the store as an issue. I don't understand how we have to take the sims card out when talking on the phone with a Verizon rep and Apple rep, this appears to be a rep in the stores job, as they have the special tools to take it out, but if we could've activated it in the store this would've solved ALL the issues. The problem here is since the store didn't help her set up the phone it's promoting for a verification #being sent to the OLD phone and it's two phone authentication! when we spoke with the two he said he can't by pass the "two factor authenticated code" and we now have to call apple! That was about another ten min wait (not bad) until she made US pop out the SIM card, to them prompt us through a few things to get the code to send us to the same steps we keep running in! Listen the button stopped working and we paid 150 bucks out for the phone ID BC the new phone isn't set up! She was prompt with it and got is assistance however unless we called end up setting up the phone

    Verizon Authorized Retailer, TCC

    Verizon Authorized Retailer, TCC

    (4 reviews)

    I just want to say that I have never been into a Verizon store that has been more professional, the…read moreman knew everything about my note book 5 cleaned out all the krapp and did a good job he was quick fast funny courteous, I was very impressed I give this store 20 million stars I'm telling you guys this guy knows his stuff go there, I have been to ever Verizon stores or they don't know their a** from their head.

    UPDATE: yes I understand you are an authorized dealer, but when we called corporate they told us…read moreto never go through TCC because they cannot access our account directly and that's why they said to try and resolve it with you first before they escalate it, which we had to anyways because of poor customer service. This store is like a franchise off of the real ones. I told my BF never go to a TCC store but this was close to home and he wanted to. We learned our lesson. We will never return to this store and will let everyone else know not to. We've been trying to resolve this since March and it took us emailing the CEO and he fixed it within 5 minutes because he could not believe a store would act this way. ******** Horrible customer service. Never gave us our $100 credit we were promised. Had us sign a contract and lied about it. IE we didn't even know we were signing one and refused to work with us after we got our bill that was $60 more to our surprise. They didn't have a manager for months. We eventually had to go to corporate and they were appalled at the situation and said they would give them a strike against the store and have to go in a talk/retrain these employees that are all apparently lacking in the intelligence and customer service area. If you need to go to a Verizon store stay away from this fake TCC retailer one and go to a real one with real customer service.

    Washington Broadband - isps - Updated May 2026

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