Doesnt have anything in stock for apple and also that last time I was in the store the attendant that was helping me wasnt very helpful. Not only is that store a corprate store them selfs and online is out of stock and have to wait weeks to get the product that we order. I think its time to finally dump Verizon all together. read more

Problem: Sims Card was defective: this is why it went from a one star to a two star, because overall someone saved the day..... We got greeted when walking in, this is always GREAT! I cant believe people REALLY complained about this sooo much they changed the rule. Reps can no longer put the thick plastic cover on customers phones.They also couldn't set up on my friends phone in the store, which made this the WHOLE reason why this night was ruined. This is how we spent our Friday afternoon. We were in the store for about 20 minutes and then went home, we were told we could just log into our WIFI and the phone will start downloading everything (backing up) and activate right away, ok seems easy how hard can this be...... It had been about three hours on the phone with the four different reps (apple and Verizon reps), to them head back up to Verizon store again, which is another 30 min (to and from: 1 hour total) to drive to the store and back. Details: We've been on the phone to find out the number on the receipt goes to their 1-800 number, 20 mins of waiting for a rep to tell us that he can't help us set up the phone and we need to contact Apple, which Apple Rep was actually pretty amazing and helped us with the two authentication code (ONLY apple can by pass this and remove it) and then she told us we need to contact Verizon again to talk to two different reps and the last one said "head to the store" because you have a defective phone. Brand new and already having issues, we need to take this back NOW. We get into the store and ask for the manager as we could've just called in the first place to find out someone in the store knew what was going on. YEAH!! He had been there for 6 years and knew it was the SIMS card, WOW. I mean are you kidding me, could've been avoided. If someone on the phone we spoke to had this "in store experience" in the past. I was heated at this point, but we were happy there wasn't anything wrong with the phone it self. The point is the WHOLE night was ruined because we were on the phone for hours and in the store and traveling up there, just because they didn't set up the phone. OH the best part is the new download for the iphone was making my friend use the middle button and that is what made the button stop working and that is why she needed a new phone. I think the whole thing is insane, wrong, and I think someone should at least given her (me too) a free starbucks drink, from across the street for all the time we spent in the store and on the phone, but who am I to make these decisions. All because of a one in a million things that could go wrong SIMS CARD is bad!!! I don't have that good of patience with trouble shooting over the phone and would've went to the store after the first hour, but you would HOPE someone could help you over the phone. I look at us NOT being able to activate the phone in the store as an issue. I don't understand how we have to take the sims card out when talking on the phone with a Verizon rep and Apple rep, this appears to be a rep in the stores job, as they have the special tools to take it out, but if we could've activated it in the store this would've solved ALL the issues. The problem here is since the store didn't help her set up the phone it's promoting for a verification #being sent to the OLD phone and it's two phone authentication! when we spoke with the two he said he can't by pass the "two factor authenticated code" and we now have to call apple! That was about another ten min wait (not bad) until she made US pop out the SIM card, to them prompt us through a few things to get the code to send us to the same steps we keep running in! Listen the button stopped working and we paid 150 bucks out for the phone ID BC the new phone isn't set up! She was prompt with it and got is assistance however unless we called end up setting up the phone read more

Went in to purchase my wife a new phone at that time the rep was a little distracted from the whole process. So l wasnt surprised when we weren't offered any loyalty promotions! Come to find out we had numerous under our account but when I went back to take advantage of one of the offers, I was told to late and that the promos would drop off my account if I tried to return??So long story short I reached out to the District Manager and he was more than fair with me and took care of the issue immediately. So Verzon great service upper management on top of it!! Yakima Location needs to be restaffed. read more

Great customer service ! Arthur answers all my questions . Thank you sir !!!!!! I appreciate you working super hard to get me taken care of . read more

one star is one to many to give to this company. Family switched to Verizon.I asked if they would transfer the data from my old phone to new phone. The answer was no. We don't do that anymore. I explained to the guy that my family was out of town and that I needed help. They don't care about the customer. Tried to call store manager. That was a joke. Can't get through to the manager. I would not recommend this company to my worst enemy. read more

My review is strictly for the most recent encounter, otherwise my stars would be a two overall. Another family member needed another phone so we went in. Amazingly even my gf was familiar with the"salesman" I disliked so we intentionally went in making sure to avoid Juan. I do not believe he was there, did not recognize them. Instead we got Javi. AWESOME 4-5 stars kind of guy! He took his time with us, we went back and forth across the store and he remained patient and professional. He became familiar with our previous experience and made sure not to repeat it. He never pressured us either or gave us the impression that HE was deciding what we bought or switching our plan to. Even made a recomendation that would have saved us money, it almost made no sense not to go with it. Even though it was foolish to say no, he did not press it and we moved on to where we wanted to keep our focus. At the end of our visit he had actually come back to the billing topic and successfully changed our mind. I do not know if this is related to our past reviews, but we did get a text from customer support asking us to contact them to make sure we were satisfied as well. I think it is because we could not believe Juan D. still works there!? Made sure to tell him his manager may appreciate checking in on this yelp page. Either way I felt with Javi's experience, it was about time this store got some good feedback where it was deserved and brought up its score a tad bit. Give us someone new to read about. downsides? No one does a good job of "signing you in". used to be you walked in and logged into a screen. Now if the greeter is occupied with the front display, you get missed and all the salesmen just look at you out of the corner of their eyes... awkward and happened to us on our pre-visit and briefly on our final visit to make the purchase. That or I simply didn't dress up to be worth walking up to. long story short, this store just changed, the new design is confusing and horrific so you require a salesman now just to look around (unless u wanna look and feel like an idiot) actually ya overall I guess I must now reduce this to 3 stars, that really irked me. thankfully this is a review of the store and not Javi. He would get 5 stars from me. read more

Arthur helped me with a difficult situation but he had faith that he could resolve my issue. Arthur is great.

The staff is very inexperienced, rude and lacking in customer service skills. The first time I went in to ask about getting a cracked iPhone screen fixed. The sales associate said, "Oh my God your phone is old. You need a new one." The second time I went in to ask if my JBL Flip speaker was covered under warranty and if not could I get it repaired? The sales associate said the warranty was through the JBL company, walked away and came back with a speaker to buy. I didn't say anything about being there to buy anything either time. I wanted to get what I had already paid for fixed. The employees are not helpful and just want to sell new products. Very wasteful. read more

After switching to Verizon 8 years age, we have switched back to AT&T. We walked in on Tuesday, December 30th at 11:30. Only to be greeted by Juan and told him we would like to renew our 2 year contract and upgrade our phones. Of course he wanted to sell us accessories before he even got the phones out. He didn't check our account first to tell us if we could rollover our previous contract which included two iPhones with unlimited Data and one other with limited data and an iPad 2. He tried to sell us the 16 gig iPhone 6 Plus and had no idea about the news article that came out the day before how purchasing a 16 gig phone was a waste of money as the upgrades in the software is now taking large amounts of memory and slows down the new phones. We asked about the specials other companies were offering on plans and that we liked our current plan, but it was a little expensive and did Verizon have anything comparable. He never smiled, seemed upset he couldn't sell us any accessories and started telling us that T-Mobile and AT&T didn't have service in our area and seemed unhappy that we came armed with information. I expressed my displeasure of his attitude and he didn't seem to care. Little did he know that our total contract was up and we could drop Verizon if we shopped around without penalty. We left after we told him we would like to buy our phones outright and he began up charging the phones if we did this without giving us our earned discount and upgrade plan. Needless to say we left and visited with other providers and found the phones we wanted and a less expensive service without the two year commitment. It pays to be informed. read more

Not long of a wait. Artie did a good job. Patient with all my questions. Able to get me in and out of the store quickly and helped my family afterward. All of the people there have been helpful when we needed something after the "sale" read more

Was told it was 5 minute wait to buy a Bluetooth headset, 20 minutes later was told still two people in front of me getting phones set up. Total waste of 20 minutes of my day, all while one employee just walked around checking people in, that's fine but no one came in after me so he prototype much just walked around . No thanks read more

Find another company!! The Yakima 1st Street location has POOR customer service. Do not buy from this location, their manager does not believe in standing behind products when occasionally brand products turn defective. This 10+ year Verizon customer will seriously check out AT&T when our contracts are up. BUYER BE AWARE at 1st Street Yakima!! read more