VERY knowledgeable Crew who will fix what they say they will.read more

Great affordable phone repairs recommend it to anyone!!! Amazing customer service, great location…read morenot to far from downtown Yakima. It has from cases to phones to repairs you name anything that you need for you're Mobil device they have!! They come in clutch

We take all of our damaged iPhones and iPads here. They always fix them fast & fair prices, they…read moreare professionals - Keep up the good work!

DO NOT USE THIS SHOP! WORST EXPERIENCE EVER I paid $180 for…read morea screen replacement and left with a completely unusable phone. Multiple new hardware failures, a screw rattling around in my phone with no accountability, and no refund. I brought my Samsung S22 Ultra in for a screen replacement. The phone had a screen issue but EVERYTHING else worked perfectly fine, not a single issue. I paid $180 for an aftermarket OLED screen replacement. DAY 1 - FIRST PROBLEM: Picked up my phone - screen worked but immediately had "No SIM · Emergency calls only" error. Phone briefly connected to network for ONE minute, sent a text, then lost all cellular service permanently. IMEI shows up, Wi-Fi works fine, they clearly disconnected or damaged the RF antenna cable or something else during the screen replacement. Can't make calls, can't text, can't use mobile data. Wasn't like that when I dropped it off... DAY 2 - SECOND PROBLEM: Came back and told them I can't call or text. They replaced my charging port claiming it might fix the problem. Got home and phone won't charge. Charging port is all loose and floppy now. Wasn't like that when I dropped it off. DAY 3: Came back with phone that has no cellular AND won't charge. They kept my phone. I had to call them late in the day just to find out what was happening. They said "motherboard needs replaced it is coming tomorrow." DAY 4: They don't call me all day. I call them and they say it didn't show up, maybe tomorrow. Okay, very inconvenient but life happens. DAY 5: No call... again. I call them and they say it's not here, should be tomorrow. They still have my phone. DAY 6 - THE RUNAROUND: No call... AGAIN. So, I call and suddenly it's ready to come and get it. I show up and the guy tells me "it's the SIM card" I ONLY HAVE eSIM NOT A PHYSICAL SIM! Then he says "it's the motherboard." I was under the impression I waited 3 days because they were replacing the motherboard? Then he starts giving me conflicting explanations, eventually saying the phone is no good and needs replaced. Clearly taking no responsibility for all the problems they caused breaking my phone and clearly has no idea how to fix it. Then tells me "we only warranty the screen replacement" basically admitting they don't care about all the other damage they caused. I LEFT AND WENT NEXT DOOR TO VERIZON to try to reprovision the eSIM (Just in case). Verizon called tech support for eSIM and big SURPRISE, the phone SHUT OFF while she was working on it. Cellular STILL doesn't work and the screen I paid $180 to fix is now doing the same thing that I paid them to fix. They fixed nothing and broke everything else. The Verizon tech called Verizon technical support while trying to help. The support person said it sounds like internal physical damage something about legs or connectors being broken. They didn't even know about the screen replacement at that point. Then Samsung support got on the phone and said the same thing, sounds like a physical hardware problem. Multiple tech support people independently diagnosed hardware damage before even knowing this repair shop had touched my phone. Turns out the parts both Tech supports mentioned are parts that have to be removed for a new screen replacement.... Save your money, go to a professional shop. Filing BBB complaint and credit card dispute.

In short, avoid this store. They lie to your face and don't do what they say they will…read more Longer version: I made an appointment for 2pm on November 4th. When I tried to check-in I received an error and it said to talk to an associate. I checked with an associate who said no one took the appointment. I asked him to help me and he said he had other things to do and walked away. 15 minutes later I saw the store manager with a customer. I interrupted and he told me I was rude. While true, that's apparently the only way to get them to honor their appointments. After finishing with that customer the store manager, Gustavo, said he'd help me with my issues. He said he reset the PIN so I could access my account over the phone. A phone call to customer service today shows that Gustavo lied. He said he'd look into crediting my account for all of the issues I was having and contact me at the end of the day to let me know he did it. No credit, no contact from Gustavo even a week later. He lied. He said he'd have the District Manager contact me as I requested. They never did. I'm assuming Gustavo once again lied about doing this. When I asked why they didn't honor my appointment Gustavo said it was because "they were very busy". Yeah, that's why I made an appointment. And it's also not true, because a week prior to this visit I made an appointment that also wasn't honored and there was only one other customer on the paper list they used instead of doing the appointments. If I had to guess, I was probably skipped because I was there for troubleshooting instead of signing up for a new service that would give someone a commission or otherwise help their numbers. You can't trust the people who work here. Don't give them your business. Check their reviews on Google maps and you'll see that I'm not the only one who has dealt with this. The good reviews are from people buying a new phone. The bad reviews are from people who are coming in for other issues. Once they have your money they no longer care to actually provide the service they promised.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

My review is strictly for the most recent encounter, otherwise my stars would be a two overall…read more Another family member needed another phone so we went in. Amazingly even my gf was familiar with the"salesman" I disliked so we intentionally went in making sure to avoid Juan. I do not believe he was there, did not recognize them. Instead we got Javi. AWESOME 4-5 stars kind of guy! He took his time with us, we went back and forth across the store and he remained patient and professional. He became familiar with our previous experience and made sure not to repeat it. He never pressured us either or gave us the impression that HE was deciding what we bought or switching our plan to. Even made a recomendation that would have saved us money, it almost made no sense not to go with it. Even though it was foolish to say no, he did not press it and we moved on to where we wanted to keep our focus. At the end of our visit he had actually come back to the billing topic and successfully changed our mind. I do not know if this is related to our past reviews, but we did get a text from customer support asking us to contact them to make sure we were satisfied as well. I think it is because we could not believe Juan D. still works there!? Made sure to tell him his manager may appreciate checking in on this yelp page. Either way I felt with Javi's experience, it was about time this store got some good feedback where it was deserved and brought up its score a tad bit. Give us someone new to read about. downsides? No one does a good job of "signing you in". used to be you walked in and logged into a screen. Now if the greeter is occupied with the front display, you get missed and all the salesmen just look at you out of the corner of their eyes... awkward and happened to us on our pre-visit and briefly on our final visit to make the purchase. That or I simply didn't dress up to be worth walking up to. long story short, this store just changed, the new design is confusing and horrific so you require a salesman now just to look around (unless u wanna look and feel like an idiot) actually ya overall I guess I must now reduce this to 3 stars, that really irked me. thankfully this is a review of the store and not Javi. He would get 5 stars from me.

Doesnt have anything in stock for apple and also that last time I was in the store the attendant…read morethat was helping me wasnt very helpful. Not only is that store a corprate store them selfs and online is out of stock and have to wait weeks to get the product that we order. I think its time to finally dump Verizon all together.

Gabriel went above and beyond to make sure I get my iPhone the day it came out. Unfortunately there…read morewas a misunderstanding with my preorder that was shopped to my home which is in a different state. I made a reservation at their store for the next day and Gabriel said "don't worry I'll bring it to you at your job. well just upgrade you over the phone I'll be there shortly after." Than you Gabriel.

I dropped in here to get a mobile hotspot after a number of attempts with the company over the…read morephone or unsuccessful. I was pretty blown away with how easy they made the whole process. I worked with a gentleman named Adam, who was professional, courteous, and very knowledgeable about options. By the end of the interaction, I had a mobile hotspot for our house and had saved about $40 per month on our phone lines. It was actually pretty crazy how good this guy was at his job! My experience is at physical cell phone stores have been very hit and miss, but this one was honestly as good as it could've been. I was in and out in about 30 minutes and again, had saved about $500 per year on phone bills just by him making a couple recommendations. This is probably where we will be coming in the future! You should probably check it out as well!

Not even one star, a big fat zero!! horrible store!! brought a phone back because they sold me a…read moreused broken phone, (beware) ! They refused to return my money, threatened to call police and have me arrested for trespass, she told her boss i threw a phone cord at her, took pictures of my car? wtf? very immature and unprofessional in their way of handling this matter, trying to strong arm an old lady. they have no integrity or redeeming qualities. They were so nice when i came in to buy the phone, bring it back and Jeckle and Hyde appear. letters have been sent out to everyone i feel needs to hear this story, *fafo*ah! (incident 10-14-25)

It's a nice, bright store like you would expect of any AT&T store. Like many of the newer stores,…read morethere's only a couple small desks for you to sit at - otherwise there are customer service people who will use their tablets to get you all the information that you want. They have all of the newest, shiniest gadgets that you could possibly want! If AT&T works well for you, then this a convenient stop out in West Valley. I've had poor network experiences with AT&T in West Valley, but your experience may be different! Like all the big networks, you will pay a premium for AT&T, but there's a reason they are a big network!

The store personnel is very friendly and accommodating and understanding of any circumstance! I was…read moreimpressed for the second time! After 9 years with Spectrum and 25 years with Verizon I made the right decision to switch to TMobile! Especially the store on Nob Hill and 64th!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.