I use Washbox here in Orange County, CA and the services have been great so far. The prices are a little higher than traditional dry cleaners but you pay for the convenience of dropping off your clothes in a locker inside your apartments. I always dry clean my clothes for work and my clothes have always been returned clean and well pressed. I usually get my clothes back within 2 business days after I place an order. The few times I spoke with customer service over the phone, they were really helpful. I really appreciate the free button replacement service with the cleaning feature. I've used this service 3 times already for older shirts that needed to be fixed. In order for this business to continue to thrive and be successful long term, I would recommend lowering the price for pants/slacks and offering better promo codes; especially for loyal customers. Remember, a business is only as good as its customers. read more

I cannot believe what is happening. I am an attorney in the middle of a trial. I put my dry cleaning in the box last Saturday. The app said delivery would be Wednesday. On Thursday I contacted the ByNext customer service (apparently they own WashBox LA now) to find out what had happened and ask for delivery ASAP. I got a message back saying they could not deliver it on Friday but NO indication of when to expect delivery. I followed up on Friday after I was out of court, but was told they cannot even provide information until Monday. Now I need to go buy more suits. Beware. read more

I would really like to know what is going on with this service. It used to be Concierge, then it was WasBox LA, and now it is ByNext! Then WashBox app still works and I used it in error instead of the ByNextn app,m but my dry cleaning was still picked up, but I have no idea by whom. When I realized my error, I called the number listed for WashBox, because ByNext does not seem to have a phone number and their customer support is absolutely useless. I never received a call back. When I tried to email WashBox, it was returned, address not found. Two weeks after I put the stuff in the locker in my building, I got an email from WashBox saying that my order was received with a list of my items and the prices to be charged. I am utterly confused, and perhaps someone from any of these companies will read this! read more

WashBox LA - Shoe Shine Near Me

If only zero stars were possible. This rating is for the deplorable service I received from Cleancierge/DryV app. They have their drop off/pick up lockers in our building Hanover Grand. I wanted to try the service for the first time. I dropped off my bf Kennth Cole blazer Monday October 10. My app said pickup was scheduled for the same day Oct 10. So far so good. Tuesday rolls around and I notice the pickup day on my phone hasn't changed. Still says due for pickup Monday October 10. I let it slide. But by Wednesday I'm concerned. It still says Monday October 10 pickup. I try the locker to see if I can enter the locker and I'm locked out. I contact the company via email. They say they will look into it. Friday comes and I have to ask again about the blazer. They don't know anything. Saturday, Sunday, Monday, Tuesday several frustrating things take place. 1) There's a plastic bag that shows up in my locker. A locker that supposedly has my jacket inside because according the the app...it still hasn't been picked up. I notify the company they give me a code to enter the locker. The code doesn't work. 2) Sometime during that timeframe the plastic bag that was hanging out of the locker disappears. Someone entered "my" locker, removed what may have been a dry cleaning order. Was it mine? What happened? Why does the app say the blazer hasn't been picked up? How come someone else was able to enter the locker? 3) Tuesday October 18, still no word about the blazer. I have the assistant manger of my building call to investigate. They report they found the jacket and promised its delivery the next day, Wednesday October 19 4) Wednesday October 19 comes and goes but NO COMMUNICATION about the blazer. Oh wait....they did email me. They wanted to offer me a $20 credit for future service. I replied back...."Just send me the jacket. That's all. I don't care if it's not even clean. I just want it back" 5) Thursday October 20, I notify Hanover management again. I immediately get a call from the company. They inform me the jacket is in a locker and they give me the code. I rush to the locker before the jacket disappeared again. Noticed on the receipt it had the wrong customer and address and phone. What?!?!?! How is that even remotely possible! Can't wait to use my $20 credit. NOT! read more

WashBox LA - Finally we received our jacket. It smells funny though. Going to take it in to another cleaners. - Shoe Shine Near Me

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I've used this service twice. 1st time it was great which is why I tried it again but they've held my boyfriends shirts captive since the beginning of June and it is now august. My boyfriend gave them a call when we realized the code to open the door wasn't working, no response. I emailed them a week later, no response. I called them 3 days after that, no response. These were 3 high value shirts that stuck in a locker for over 2 months, when they finally removed them from the locker we didn't even get any memo, only saw the plastic from my locker was gone.. use your local launderer. read more

WashBox LA - My email that didn't get a response from washboxla - Shoe Shine Near Me

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So for years I had used this company without issue. They automatically charged my card and laundry got picked up then dropped off. It was on average a week long turn around time but manageable. Then one day I noticed my laundry had been missing for 10 days. Worse yet it said it hadn't been picked up yet, though it was no longer in the locker where I left it. Now here's where it gets bad: 1. Their customer service email address does not work, if you try and email cs@washboxla.com it says it's "undeliverable". 2. Their customer service phone line goes straight to voicemail. 3. Their website redirects to a company in New York called bynext which says they take no responsibility and have no ability to access washbox. 4. If you didn't notice by now, this yelp page doesn't even have a real address. It is actually impossible to track this company. A $400 suit and $100 worth of fluff and fold are just gone without a trace and there is nothing I can do about it. Now if you're wondering why something this bad still has 4 stars, it's because you didn't look at their old yelp pages (still up) with 2.5 stars. My money is sunk now. Who knows maybe they went out of business and turned everything off. But point is, vet the businesses you use. read more

I was staying in LA for a trial. After a couple of weeks I needed my suits cleaned so I put them in the locker at the complex where I was renting a place. OMG what happened was unbelievable. I got a text that the clothes would be back in about 5 days. Then nothing. No updates, nothing. I could not reach anyone local. I called the parent company and they were useless other than to say my cleaning was in the system. After another week I had to buy new suits. Finally, after multiple calls they returned my clothes I cleaned. Literally still in the bags I had put in the locker. If I could give negative stars I would. read more

My order was picked up apparently and it's been over two weeks and their email and call system aren't working! I left a voicemail and still nothing!! Don't even bother emailing them bc it will get reversed! read more

STOLE MY CLOTHES!!! BEWARE! They even called me one time to ask why they hadn't seen me in awhile and when I left my clothes in their locker, they picked them up, itemized them and NEVER REPLIED! Called several times and emailed them as well. read more

WashBox LA - STOLEN pieces ‼ - Shoe Shine Near Me

**AVOID AT ALL COSTS. CEO THREATENED ME!!** I finally managed to contact the customer support line and spoke to Carmen. Carmen was very sincere and helpful but the CEO wanted to speak to me directly. The CEO was telling me I was wrong and that the buttons WERE NOT broken and that I shouldn't have posted my Yelp review. I told him to refer to the photos and look at the shirts directly, you can clearly see the crack buttons and issues **EACH PHOTO IS OF A DIFFERENT BUTTON**. The CEO then says, in his EXACT WORDS, "I CAN'T HELP YOU IF YOU KEEP THAT REVIEW". With no other option since he had my shirts, I was stiff-armed to agree. 30 mins later, I called Carmen back and ask if I could have my shirts returned immediately instead. I have already reached out to the BBB, Angie's List, and will reach out to other outlets. BE CAREFUL OF FAKE REVIEWS! THEY ARE GIVING OUT CREDITS ($5.00) FOR YELP REVIEWS! read more

The first experience I had here was fine. All clothing was returned cleaned and not ruined. Not so lucky the second time around. I sent in 12 pieces one of which was SHREDDED when I got it back and 3 other pieces we STILL DIRTY and had simply been 'pressed' to "look" as though they had been cleaned. GROSSSS!!! Real professional. I just about blew a gasket when I noticed 1 of the 2 pillow shams I sent in, was COMPLETELY RUINED. To top it off, there was a sticker safety pinned to it stating that it was a 'damaged piece'. OF COURSE IT IS- YOU RUINED IT!!!! I mean, don't most people like having one SHREDDED pillow sham and one that's not? Wow- REALLY?? Additionally, I like paying for a total piece of trash to be cleaned because wasting money is sooooo awesome. It's seriously is wrecked beyond repair. MAJOR, MAJOR PROBLEM. Your better off driving to a dry cleaners then having this mickey mouse house pick it up to either, a) RUIN IT b) Not clean it and only press it but STILL charge you as if they cleaned it c) Lose (or steal) your stuff read more

Update: I was reached out to by customer service after my review and they are working on providing me a full refund and a $20 credit. I appreciate that and will try the service again and update review accordingly. Old review: Ido not think I'll be using this service again. I put my boyfriend's suit, shirt and tie in the locker to be picked up and completed the online order process through the app. They picked up the suit and it said that my order was processing. A couple weeks later, the order still said processing. I finally call and ask what's up. They say that they never received the item. Umm, I put this expensive suit in a locker and now it's gone so what do you mean? It turns out their system has an issue and when their driver picked it up somehow the online order did not get attached to the suit. So they basically just left it as an unmarked piece. Do you not think if you have an order sitting there for weeks and an online order missing a garment you'd put two and two together or at least call the customer and ask if they put their piece in the locker? They offered me a discount $10 off and got the garment attached to my order and brought it back in a few days. Turns out that I was ALREADY getting a discount for a first time customer and that they didn't give me any additional discount for the huge delay and terrible follow up. Item should have been free and when I inquired about why I was not receiving an additional discount aside from the 10 first time off one, I got no response to my email. At least have the customer service to say "no," not just ignore us. Do yourself a favor and just drop off your garment at a regular dry cleaner. read more

I've used this place many times, but don't plan on it anymore. This last batch of clothing I sent in for dry cleaning came back with the same stains and spots on it. I contacted customer service to have them redone (which their responses sometimes come quickly, and sometimes do not), and they allowed me to do. Unfortunately, when I got everything back, more than half still had the same issues even though they had noted the problem...clearly they don't check their clothing after they're done "cleaning" them. On top of that, I was recharged for most of the items and although customer service said I'd be credited, that has not been done... I most definitely will not be sending everything back through for another cleaning.. read more

Wasbox used to be excellent. Unfortunately they are going to staffing issues and staff shortage. Find something else

Honestly, I hate having to go to the dry cleaners. Thank GOD I found CleanCierge! I simply drop off my clothes in the locker they provide in my building, they clean them, and I receive an email when they're back in the locker. Super easy! I have had winter coats, dresses, and pants cleaned. They also do a fantastic job on shoe repair. Everything is always perfect. Granted I dry clean like once/twice a month, I think the prices are fair for the work done. Thank you CleanCierge! read more

WashBox LA - Shoe Shine Near Me

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This place is awful. STAY AWAY! They picked up my dry cleaning from a locker but never sent an update. After a week my clothes are not in the locker and there's no way to contact them. Their phone goes straight to voicemail every time and they don't respond to emails. I'm at loss. They basically just stole my stuff. read more

Thought I would give this service a try as they conveniently have lockers for drop off / pick up in my apartment building. I dropped off a dress shirt & sweatshirt to be dry cleaned. Around a week or so later they notified me that my order was complete, and my shirts were in the locker ready for pickup. I went down to pick up the shirts, but they were not in the locker. I checked again continuously for a few days after, but still nothing. I reached out to customer service, but did not receive any response. I reached out for a second time, and finally got a response saying the manager "assured" that my items were dropped off. Very frustrating, and terrible customer service. Clearly they made a mistake and are not owning up to it. Do yourself a favor and DO NOT use this service. read more

This is an amazing company. They work with environmentally friendly products. They have a service where they pick up the clothes from home and deliver on time. I love their customer service. read more

UPDATE: the owner contacted me and took care of the charges. I appreciate any business owner who attempts to make it right. I will give them another chance! After all, my clothes came back nicely folded and clean! DO NOT USE THIS SERVICE! They don't deserve 1 star but I have no choice. Absolutely horrible company!! I chose to check them out as I have used services like this before and loved the convenience. Am I sorry I did! They returned my clothes 4 Days late. They told me it was due to my card not going through. They have since charged me 4 times. They refuse to refund my money. I received an email that clearly shows they are illiterate and they're customer service is beyond sub par. I'm fighting them to the fullest extent of the law. BEWARE!! read more

So convenient and attentive to service. If there's any issue, they always call and explain. And the quality of their work is top notch. Love them! read more

I love this service! such a great idea. It is so convenient and easy to use. They are really professional and my clothes came out perfect. Thank you! read more

This service is amazing. It's amazingly simple and I wish I had thought of the idea so I could be rich. They have lockers setup in your building and from there all you do is put your clothes in the locker, setup an account online, and then you place an order. It takes about 3 days in total from drop-off to getting your clothes back. It is extremely convenient and I spent about $70 bucks on 24 dress shirts, a suit, 2 sweaters. That isn't bad at all from the other places I've been to and I don't have to lug that stuff around. Great service, I love it. read more

Been going here for years, looks like they changed name and thought to leave a positive comment where it's due. In their defense, You can tell this place doesn't rely on public retail business, their focus is B2B, it's just 2 warehouses. That means price is good. I also understand to not have unrealistic expectation about dry clean, some stain just won't come out without ruining the material, and some clothes are just too old and lost the coloring. In conclusion, this is an acceptable service for the price, plus the staff is friendly engaging conversation, unlike other places made it seem like you owe them money every time you walk in. read more

I have to say this was the best experience I've had with a laundry service to date. Overall service and consistency had been as expected and I was satisfied. This evening though, I ran into a situation in which I needed quick access to the clothes I had sent in earlier in the week due to last-minute business travel. After contacting customer service (which in itself was a pleasant experience) and speaking to them for 5 mins about the situation, they asked to explore options and get back to me shortly. Within two hours I had the clothes personally delivered to my home! It was an unexpected, professional, and thoughtful service bonus! Very thankful for their effort and definitely feel they went "above and beyond" the expectations of a service. Thank you WashBox - rock star effort! Very much appreciate it and look forward to continuing to use your services. Satisfied customer (with a clean, crisp suit!), Calen read more

Not at all worth the convenience of their lockers. I've used them a few times because of the supposed convenience, and each time something came back in questionable condition. The first couple times, I chalked up any damage & markings to be something that I just hadn't noticed before sending it. So much for the benefit of the doubt... The third and last time I will ever use this service was just recently, when I needed a convenient way to dry clean my very delicate faux-fur throw during a very busy week. I sent cleancierge the throw blanket and, just to be clear, I made sure to note that it was dry clean only and had to be handled with care, as it was faux fur and delicately tufted. Well, the throw came back completely damaged and looking nothing like its former self. The faux fur is now OILY for some reason, it doesn't even smell like it's been cleaned and all the gorgeous tufting has somehow been removed! I had to check the designer's tag because I really didn't believe it was my blanket but, sure enough, it's my blanket. I'm so pissed at myself for missing the warning signs on my first two experiences with this company. I've requested a replacement or to be reimbursed the value of the replacement, although I'm not holding my breath. Stay away if you are cleaning anything you care about! If I could give zero stars in this case, I would. read more

I decided to write a review after I read the two one star reviews. Clean Cierge put lockers in our building lobby about a year ago, it is now so easy to get our cleaning done! You just drop it off, email them the locker # and wait for them to email you back when it's delivered. This is one of those ideas you wish you had thought of! The prices are fair and you get a great bag to keep your clothes in. I too have had my card expire while having an order out. I simply emailed them, "why haven't you picked up my stuff from the locker?" They promptly emailed back that my card was "no longer valid." I knew immediately the problem was that it had expired. After I emailed them my new exp. date, they were right back on it. I use them for my DH's dress shirts. They come back clean and within a few days. I've also had a few things hemmed and they did a good job. Thank you Clean Cierge! p.s. I don't see the original reviews I was refering to, someone had an issue with an expired card.... anyway, I'll get a picture of the locker set up for people to see. read more

Clean Cierge is so awesome and convenient! It is a dry cleaning service that does {even more of} the work for you! There are lockers at different apartment complexes, condos, etc. throughout the LA area. You sign up for an online account, link your account to your credit card, put your stuff in one a locker at your complex (keys are provided), and then order a pick up via your online account (noting your locker number and any special instructions). When your stuff is picked up they send you an email, and then when it's done they send you another email with the charges and notification that your stuff is back in your locker. Then you take your little key and go get it! The lockers are right by my mailbox area, so I am already down there every other day at least. Hello convenient! I decided to try it out and take advantage of the promotion they had going on for first time customers; I got two items dry-cleaned for free! They also give you a stand-up laundry bag with a tag with your customer number attached. I had two white blazers cleaned and they both turned out gorgeous. After that first trial, I sent in a pair of high heels to get re-heeled. They also turned out perfectly. Check out my complete review at http://hunny0202.blogspot.com/2011/09/drycleaning-awesomeness-from-heaven.html read more

I have to admit: I was skeptical when I signed up for WashBox. I had walked past the lockers in our building dozens of times, and finally decided to try it. I have been pleasantly surprised at the quality of the laundering, but even more impressed by the excellent customer service. They found a small hole in one of my shirts, emailed me offering to fix it, and responded in the most professional manner. I like how they take photos of your order when it's received to ensure everything is there. While I wish the turnaround was just a bit faster, it's worth the wait and convenience. read more

CleanCierge is a company that installs little lockers in apartment buildings where you can put your clothes in for dry cleaning or washing (fluff and fold service). You put it in a locker, take a key, register online so someone knows to pick it up- then your clothes are picked up and dry cleaned and delivered back into your locker! The company emails you so you know when it's ready for pickup. How convenient is that?? They do suits and dresses and work clothes- but they also do household things like comforters and towels. I've never had a problem with the way things have come back or the professionalism of the company. read more

Only use them for regular dry cleaning--their fluff 'n fold sucks and your laundry will come back scratchy and stiff. I only used their dry cleaning a few times because I was really busy with work and my local cleaners is closed on the weekends. It's more expensive, yes, but they do a fairly good job with the dry cleaning and get it back to you within 1-2 days. read more

I gave dress shirts for dry cleaning as this business had promotion (Introduction event) in my apartment community. However, the dress shirts were laundered instead of dry cleaning. Also, they failed to provide the Washbox laundry bag as it was a part of the event. The only good thing I liked about this business was free pickup and delivery option. read more

The adage "fool me once, shame on you; fool me twice, shame on me" comes to mind when I think of my experience with this vendor. I decided to give them a try a few years back when their lockers were placed conveniently inside my building complex. The quality was average at best (nothing was damaged). Recently, I decided to (to save money and to give them another change hoping that things may have improved) give them another try due to the promo they were holding in my building. Dropped of clothes - Saturday afternoon Clothes returned - Thursday afternoon The horror started when I started going through my silk blouses and noticed that they were all wrinkled and came back with little snags! Some of my blouses were worn only once!! One of my blouses came back with the inside lining so twisted, it took me 5 minutes to untangle the straps!!! My skirts and one piece dresses came back with new crease marks over the OLD?! I'm afraid to go through the rest of my items, but I don't expect it to be any better, sadly. I am so DISAPPOINTED. read more

Where are my clothes? You keep losing my clothes. ByNext is the worst. Wash Box lost 2 items in 4 years and paid me back $200. You've lost 35 items in 6 months without compensation. read more

Two orders in and so far so good. Cleancierge is a bit on the pricey side (be sure to get the discount code for your first order), but you can't beat the convenience of being able to drop off and pick up your dry cleaning whenever you want, with email updates regarding the status of the order. Customer service (have had a few hiccups, which hopefully won't continue) is very responsive, which I didn't expect. Will post another update after a few more orders, barring disaster. 008528 read more

As of recently this service has gotten terrible. I've been using them for almost 2 years because it's convenient, but I am really disappointed with my most recent experiences. The last few times I've gotten my clothes backs they've been coming back with black marks in weird places - definitely not my doing. And what's worse is I've had strangers clothes mixed in with mine - 2 men's shirt and black pants with shiny belt loops. I don't know what's going on, but if I'm getting other people's clothes is someone else is getting mine and I just haven't noticed them missing yet? Cleancierge, you've lost my trust. read more

Service is not that good. Same day service took two days last time. They stained/dyed a shirt. read more

RUINED my $550+ Hermes polo. I put it in the locker in my place and they just threw it in the washer and in a dryer. You can tell by the buttons theyre all chipped. It was 100% brand new. I didnt think that my shirt would get messed up like this. I'm also going to tell the management here. The manager was nice over the phone but obviously didnt want to foot the bill for a $550 shirt lol. They need to step it up. If you have regular clothes you just want washed go for it otherwise id stay away. OH BTW also had new stains on it which was another great surprise LOL read more

WashBox LA - You can see my chipped button from them simply not caring and throwing this in the washer and a dryer. Really? - Shoe Shine Near Me

First order - worked well... priced right... good service. Second order - worked well... good service. Stay tuned for updates. read more

Oh wow, I'm one of those people who will drive around for days with my dry cleaning in my car, hoping to get a spare minute to drop it off somewhere, and then it will take days for me to find the time to pick it up. It's silly, but the taking the dry cleaning in and picking it up is really a burden for me. Cleancierge, however, has solved that problem all together. I put my drycleaning in the locker at the gym in my building whenever... 7:00 a.m., 11:30 p.m., order on line, and in a few days my dry cleaning is back. Yay! I've just started using the service and so far so good. Ihad one little issue with billing, that a manager solved instantly. Good service. I am a fan. read more

Great Service, Terrific Company. Super quick pickup & delivery. The items always arrive nice and clean. Highly recommended! Why drive to the cleaner when the cleaner can come to you??? read more