because AAA is a conglomerate, it is impossible to identify which arm this review is referring…read moreto--on 8/1/25 my vehicle broke down -as I had a membership I felt secure in knowing I would be able to get my vehicle towed to my auto garage-- WRONG!! the end result was, there was absolutely NO human interaction in making that call for roadside service. In my situation, after 3 hours of attempts and having to think outside of the box, I FINALLY reached a driver for roadside service but because of his job requirements, he was unable to tow my vehicle. On 8/6/25 I set out to cancel my membership-- as I currently do not have access to anything online or with a mobile phone I visited the nearest AAA location--I was instructed to go to a different location-- once there I explained I wanted to cancel my membership-- it took 1/2 hour, conversation with the desk person who stated I would have to go online or call member services, my repeating my situation numerous times, her going back & forth to her manager 3 times, manager comes out, I repeated my request for a paper documentation of the cancellation of my membership, she stated she had to contact the district manager-- 15 minutes later she presented me with a paper copy from the printer with the date and notice of cancellation...good luck folks!!!!!!!!

OMG my mother in-law's car broke down and I called AAA. TNT towing arrived in seven minutes. Junior…read morewas so professional and his tow truck was immaculate, and he even reccomended where we should rent a car. The AAA operators were so helpful, they even called back to check on us. Thank you for all your help.

Mejor servicio del que imagine. Atencion extra rapida y…read moreamable. La persona que llego a cambiar mi flat tire, con una voluntad de ayuda peefecta. Se me habia perdido una pieza para sacar la rueda auxiliar y no dudo en poner todo su esfuerzo en terminar su trabajo. Muy buena atencion en el telefono tambien. No es la primera vez que uso este servicio pero precisamente por eso estoy escribiendo acerca de lo buenisimo que es. Gracias AAA...!!!

i normally don't have time to review businesses but I have lots of time today sitting in my car…read morewaiting for AAA. sitting like an idiot waiting 3 hours to be told I have to wait another hour. what a waste of money. be honest at least. dont say we'll be there in 90 minutes when you kkow thats not possible. unacceptable.

Needed a passport photo so decided to go to AAA. It was…read moreSaturday morning and we were prepared to wait an hour because that seems to be the way it normally goes. But to my surprise there was no line! A very pleasant woman took the photos and the whole transaction took 5 minutes. They didn't even charge me for photos because I guess I have a high enough level membership. Anyway I wouldn't expect my experience to be the norm but everything worked out well for me!

They are quick but you must make an appointment for drivers license renewal. Friendly and helpful.read more

I am traveling from Vancouver, WA. I came into Southington, CT AAA looking for a EZ pass…read moretransponder. They did not have any but told me where to go. Then I had my tire pressure checked and they replaced a lost valve stem cap on my back passenger side tire. Thank you! (I hope this will work for a google review.) Natalie

have been here 3 times and each time the customer service has been AWFUL.They need professionalism…read moretraining. They don't listen and they talk over you. Especially the old man at the door

I went to AAA to pick up an international drivers license and some maps. The took my photos for…read morefree and I was out of there with my license within 15 minutes.

They still provide roadmaps, I thought those disappeared with the use of the GPS…read more For members, they have a currency exchange, which is gratis, travelers checks are now passé. They have a dedicated, travel, agent and insurance agent there as well. The lobby is inviting. There's sufficient parking in front.

No complaints here. Went in to purchase movie tickets (discounted!) and was in and out within ten…read moreminutes. Was a Friday morning and was surprised at how many people were in there and in line. There were three women working the counter- all seemed very efficient. One gentleman from the insurance section came over to ask if anyone in line needed help with insurance things- nice that he was trying to cut wait time. AAA offers discounts on MANY things that I had no idea about- you can get gift cards for the HRG, Mill Restaurant Group, Max Group, and a few others at a very slightly discounted prices ($23.50 for a $25.00 gift card) which is cool. Movie tickets were $8 compared to the normal $10 or $11 or whatever the astronomical price is for the movies these days. AAA also offers trip planning guides and will literally print you step by step driving directions to wherever you want to go.. fo' free! (a friend and I did this for Hartford to LA, it was 131 pages of directions. woof.) Plenty of parking at this location and everything was very clean and organized.

My wife and I came here on 12/18 with an appointment at 4:45 PM to change my wife's last name to…read moremine. We came handy with our marriage license, her birth certificate, and the name change document that is required by the DMV as well as her new Social Security card showing her new last name that was changed weeks prior. Unfortunately, the only thing that we did not have was her existing drivers license with her maiden name that was lost days before our appointment with AAA. Upon arriving 15 minutes before close but again with a reservation for the last possible appointment of the day, which was at 4:45 PM, the representative was hesitant to assist us with ordering a replacement license showing her new last name because we didn't have her existing drivers license ... although we had every other supporting document, including a photo of her existing license as well to corroborate. She then asked a Manager for assistance who explained that they could not assist us with ordering the new replacement license, because we did not have her existing ID Instead this Manager told us we needed to visit the DMV website, order a new replacement license for the one that was lost, wait for that to arrive in the mail and then we would be able to come in after making another appointment and use that existing license to order a replacement license with her new last name. It made absolutely zero sense to me why they were making us jump through hurdles when AAA itself can assist in ordering replacement driver licenses for lost or stolen, etc. but instead this woman was telling me that I needed to jump through hoops and inconvenience myself further instead of trying to help me while I was there. She didn't even look over any of the paperwork that we brought in as well. She simply told me "the policy". Upset, we left and visited another AAA who was baffled by the interaction that I had here, apologized profusely for their unwillingness to help, agreed and validated that the steps they were trying to make us take were unnecessary because they didn't need the existing ID to order a replacement ID! At this point, I'm not sure if it was because the staff, including the manager herself, was being lazy because they were about to close or what but if that's the case, don't have appointment slots available up to 15 minutes before close. I don't even think it was an issue with laziness in all actuality because it took 10 minutes to order the replacement ID at the new AAA that we went to. We truly feel that we were discriminated here because why else would the manager herself refuse to help us, send us on a wild goose chase and give us misinformation? As a long time AAA member of 15+ years, not only that but also a multiple policy owner as well, I'm now shopping around for alternate insurances. I suggest others stay away from this location.

I was a little scared by the several bad ratings for this AAA, but happily I found that the reality…read more(for my visit, at least) was completely five-star. I showed up five minutes after they opened, on a Monday, and the parking lot already had more than 10 cars, so I was worried I would have to wait. When I got inside, I counted 4 people manning the counters, and 7 customers. I waited less than five minutes to be called to the counter, and Ida (not sure of the spelling) the agent was very pleasant and efficient. I was there to get an international driving policy, and Ida filled out my forms, took my payment of $36, took my two passport photos, and I was out the door in about 20 minutes total. Like I said: five-stars.

For 25+ years I drove by AAA - Smithtown saying to myself, who the heck uses AAA? New cars come…read morewith free towing! Planning out a trip, why do you need printed maps? I relegated AAA to my grandfathers time, its was good then but when you have GPS in your car, there's no need for this service. Then I had to go to Germany over the summer. You just can't rent a car overseas, drive to castles and visit historic spots. You need to have the proper papers! How the heck to you get a temporary drivers license to buzz around Europe? I look on the web and found out that any AAA can provide the proper licenses needed to get in the drivers seat. Did you know there is a scaled down US DMV at AAA - Smithtown? You can perform many of the functions here, no waiting on a line and waiting for your number to be called. *Go on line first to see what DMV services are offered. Planning a trip overseas? You can do it all at AAA - Smithtown! The customer service I received was worthy of a Yelp review. I came to the AAA office early, there was no line and I was out the door with my European permit very quickly. This is a great service and if you need assistance with your travel plans, AAA - Smithtown has your back.

Went for a driver's license renewal and was in and out in 15 minutes. Courteous, efficient staff…read more These guys should take over the DMV, but then they would become state employees suckling at the taxpayers tit and the entire operation would be ruined. They also do car insurance and home loans at very competitive rates.

Went to get my license renewed and when I got there was told "oh, the websites wrong"…read moreFix the website!

The location is clean and has a parking lot. I found the staff were friendly and knowledgeable. I…read morewent to get Euros, it took only a couple of days in the denomination size I specified.

Came in today to do passport pix, & Bryon assisted. He was okay, he upell my hubby on getting AA…read moremembership. He got it. I asked him questions about it he was stuck, mine up i used to work in car industry. So he should had explained if I break down & I call AA will they come out for me. I was testing his knowledge. He was hesitant. Right he didnt know. I told him no they will not. I signed up just to give him a sell. I told him u need to explain urself better. Anyway., I might come back.

Theresa and her staff are wonderful. Theresa is friendly, knowledgeable, and is happy to explain…read moreanything you do not understand. Theresa and her staff answer questions in a timely manner, stay on top of everything and remind you if you have uncompleted documents so you are able to file on time. Natalie, office manager, is a gem as well.

Theresa and her team are AMAZING. Our past accountant made mistakes on our multiple returns and she…read morewas able to make amendments in a timely fashion. She was personable, compassionate, transparent and so knowledgeable. We are so happy to have found a reliable and honest accountant. We highly recommend her!!!