because AAA is a conglomerate, it is impossible to identify which arm this review is referring…read moreto--on 8/1/25 my vehicle broke down -as I had a membership I felt secure in knowing I would be able to get my vehicle towed to my auto garage-- WRONG!! the end result was, there was absolutely NO human interaction in making that call for roadside service. In my situation, after 3 hours of attempts and having to think outside of the box, I FINALLY reached a driver for roadside service but because of his job requirements, he was unable to tow my vehicle. On 8/6/25 I set out to cancel my membership-- as I currently do not have access to anything online or with a mobile phone I visited the nearest AAA location--I was instructed to go to a different location-- once there I explained I wanted to cancel my membership-- it took 1/2 hour, conversation with the desk person who stated I would have to go online or call member services, my repeating my situation numerous times, her going back & forth to her manager 3 times, manager comes out, I repeated my request for a paper documentation of the cancellation of my membership, she stated she had to contact the district manager-- 15 minutes later she presented me with a paper copy from the printer with the date and notice of cancellation...good luck folks!!!!!!!!

i normally don't have time to review businesses but I have lots of time today sitting in my car…read morewaiting for AAA. sitting like an idiot waiting 3 hours to be told I have to wait another hour. what a waste of money. be honest at least. dont say we'll be there in 90 minutes when you kkow thats not possible. unacceptable.

My Husband had his Sprinter van towed, through AAA. AAA hired a fraudulent driver. The tow truck…read morefell off the truck and hit 2 parked cars, totaling my Husband's work van. The driver had no registration or insurance and fake plates, which is all in the police report. AAA is claiming no responsibility. If you are a Lawyer, please reach out to me as we are in search of a Lawyer to sure AAA.

They are quick but you must make an appointment for drivers license renewal. Friendly and helpful.read more

Terrible response time. Was initially told within the hour. Called again and they tell me no ETA…read moreand they were delayed.. final call said at least 2 more hours.. not reliable at all.. don't waste your money..

Watch out for this place. If you make an appointment online they will likely change it on you,…read moresending you an email that says "we received your request to change your appointment." The first time they actually CANCELED my appointment and I didn't see the cancellation email until I was on my way there. The second time, three hours before my appointment they sent me an email telling me I had requested a change to have my appointment one hour earlier. I did notsuch thing. So when I arrived at the originally appointed time, I was told, "you're very late." Very annoying.

Brought car in because there is an air leak in a hose and was trying to figure out what hose. I was…read morequoted 1500+ for new back rotors/ pads and CALIPERS lol so, my back brakes were done a few months back and calipers have been done in the last couple years ( car has high miles) . Tried to suggest other things that were clearly them treating a woman like an idiot . Too bad because their insurance agents are great ! Moving forward I wouldn't even go there for an oil change. Their bogus upselling was worse than dealerships .

They still provide roadmaps, I thought those disappeared with the use of the GPS…read more For members, they have a currency exchange, which is gratis, travelers checks are now passé. They have a dedicated, travel, agent and insurance agent there as well. The lobby is inviting. There's sufficient parking in front.

29 year member on my most recent membership. About ten years additional, before, on another…read moreaccount. This is not your father's AAA. Now, very few human reps, very few tow companies on contract and often none overnight, in crisis situations, unable to get a call back from a manager despite multiple requests and even demands, not even as follow up. In January, AAA left my 80 year old diabetic, cancer patient, father and I on the side of the road for 23 hours, overnight, before a sympathetic free lance driver agreed to come get us to do a good deed at lunch time the next day. That was two AAA Plus members, seperate accounts, both multiple decades tenure, asking that something be done to help us out on a quiet, weather free day, with request initiated before noon and no rush hour interferance. Roadside assistance is secondary now, they'd rather sell travel services, life insurance, and hawk credit cards. Never again.

My wife and I came here on 12/18 with an appointment at 4:45 PM to change my wife's last name to…read moremine. We came handy with our marriage license, her birth certificate, and the name change document that is required by the DMV as well as her new Social Security card showing her new last name that was changed weeks prior. Unfortunately, the only thing that we did not have was her existing drivers license with her maiden name that was lost days before our appointment with AAA. Upon arriving 15 minutes before close but again with a reservation for the last possible appointment of the day, which was at 4:45 PM, the representative was hesitant to assist us with ordering a replacement license showing her new last name because we didn't have her existing drivers license ... although we had every other supporting document, including a photo of her existing license as well to corroborate. She then asked a Manager for assistance who explained that they could not assist us with ordering the new replacement license, because we did not have her existing ID Instead this Manager told us we needed to visit the DMV website, order a new replacement license for the one that was lost, wait for that to arrive in the mail and then we would be able to come in after making another appointment and use that existing license to order a replacement license with her new last name. It made absolutely zero sense to me why they were making us jump through hurdles when AAA itself can assist in ordering replacement driver licenses for lost or stolen, etc. but instead this woman was telling me that I needed to jump through hoops and inconvenience myself further instead of trying to help me while I was there. She didn't even look over any of the paperwork that we brought in as well. She simply told me "the policy". Upset, we left and visited another AAA who was baffled by the interaction that I had here, apologized profusely for their unwillingness to help, agreed and validated that the steps they were trying to make us take were unnecessary because they didn't need the existing ID to order a replacement ID! At this point, I'm not sure if it was because the staff, including the manager herself, was being lazy because they were about to close or what but if that's the case, don't have appointment slots available up to 15 minutes before close. I don't even think it was an issue with laziness in all actuality because it took 10 minutes to order the replacement ID at the new AAA that we went to. We truly feel that we were discriminated here because why else would the manager herself refuse to help us, send us on a wild goose chase and give us misinformation? As a long time AAA member of 15+ years, not only that but also a multiple policy owner as well, I'm now shopping around for alternate insurances. I suggest others stay away from this location.

Tried calling this office today to check on some travel questions,…read moreThe automated voice said 0 minutes wait time. I've been on hold for over 25 minutes so far. So much for customer service.

I was a little scared by the several bad ratings for this AAA, but happily I found that the reality…read more(for my visit, at least) was completely five-star. I showed up five minutes after they opened, on a Monday, and the parking lot already had more than 10 cars, so I was worried I would have to wait. When I got inside, I counted 4 people manning the counters, and 7 customers. I waited less than five minutes to be called to the counter, and Ida (not sure of the spelling) the agent was very pleasant and efficient. I was there to get an international driving policy, and Ida filled out my forms, took my payment of $36, took my two passport photos, and I was out the door in about 20 minutes total. Like I said: five-stars.

I was born here in the USA. I have been married over 20+ years. I was trying to get Real ID (for…read moreanother money grab by the NYSDMV/NY State/Federal Government). I was told I need to show proof of name change due to marriage. Wow. I can't even describe the discrimination against women who decide to take their husband's name! My passport (expired), current driver's license and social security card all have my married name listed. I had to provide ALL official documents to get the PASSPORT, the CURRENT DRIVER'S LICENSE and the SOCIAL SECURITY CARD issued to begin with. Why am I having to prove my identity all over again?! I even brought a birth certificate (with my maiden name)! They still would not allow me to process my application for a REAL/ENHANCED ID and also stated that the CHURCH marriage certificate I provided means NOTHING to the government. What? What's happening to this world? The representative assisting me stated " You need to contact your congressman" if you want to change the system. What is happening to the USA? I have been driving for decades and have served as a civil servant for over 20 years! This is outrageous. I had to leave and schedule another appointment, waste time, gas and money to prove to strangers that I am who I am? I already told you, showed you and proved to you years ago that I am ME! Just scan my retina for G's sake!!! If I was a man, this would have been over in 10 minutes, not weeks! Nice way to make a married woman feel depreciated and to continue to make marriage a difficult and inconvenient choice. The NYSDMV does not represent the people nor does AAA.

Went to get my license renewed and when I got there was told "oh, the websites wrong"…read moreFix the website!

AAA Travel experience was terrible. We called the Branford office for our Honeymoon. Little did we…read moreknow that it rolled to a regional system. I was lead to believe that it was the Branford office. Once our trip was booked I never heard from our travel agent Austin again. I had to track down someone to pay the remainder or my reservation or it would have been canceled. I ask for a supervisor to call me no one called back. When you pay 7k for a trip you at least expect a call back. No one cared. Terrible experience.

Hubby lost wallet today and we walked in to get an interim license and also to return license…read moreplates. The staff was very pleasant. We explained he drives for work and is was necessary to have the interim license immediately. The staff was very understanding and cordial. The representative explained we would need to wait for the appointments to be assisted first. Fortunately, we were in and out in less than 30 minutes with all transactions completed. The space is very clean and streamlined. Management must be very nice because all the staff we saw looked happy and approachable. The representative who assisted us was very knowledgeable, helpful and pleasant. He was very compassionate when hubby explained he lost his wallet. We've been AAA members for many years and this membership pays for itself. Tons of perks. Excellent service with compassion and a smile! I love this location!!!!

Highly recommend this place. All the staff is super friendly and helpful. The place is also very…read moreclean. I made an appointment for 3:15pm and I arrived one hour and a half early and they took care of me as soon as I got in.

Theresa and her staff are wonderful. Theresa is friendly, knowledgeable, and is happy to explain…read moreanything you do not understand. Theresa and her staff answer questions in a timely manner, stay on top of everything and remind you if you have uncompleted documents so you are able to file on time. Natalie, office manager, is a gem as well.

Theresa and her team are AMAZING. Our past accountant made mistakes on our multiple returns and she…read morewas able to make amendments in a timely fashion. She was personable, compassionate, transparent and so knowledgeable. We are so happy to have found a reliable and honest accountant. We highly recommend her!!!