Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

Eyeglass World has been changed to America's Best which is the parent company. Dan the Optician is…read morevery professional and does a wonderful job of fitting eyeglasses. I preferred Eyeglass World but he keeps me coming back!

I recently had eye surgery and my vision prescription will be changing for the next month or two…read moreuntil it stabilizes. Meanwhile, I needed a pair of glasses ASAP so I could safely drive until my eyes heal and I have a permanent Rx. My eye-surgeon gave me a temporary prescription. I looked for places with an in-store lab that could make lenses *now* instead of the typical multi-day/week delay, and since these would only be temporary, had low-cost lenses & frames. I discovered Eyeglass World. I went in, explained these glasses would only temporary and asked for the cheapest frames and lenses. I selected a surprisingly nice frame which was also their lowest cost one. Four hours later, they texted me the glasses & lenses were ready. Very happy customer!

i have received care from them for many years and would not go anywhere else. staff and doctor are…read moreprofessional and take pride in their care.

I have been to a lot of eye doctors in my life and this one is the best ran facility with the best…read moreemployees. They have a great system to get you the best possible care. If you haven't been forget all those chain places and come to where people care about customer service. It is not about how inexpensive it is- it is about quality. But it helps that they are inexpensive also. Great job!!!

The staff were very helpful and friendly. Dr Breza was amazing . Highly recommend for your eye care.read more

AMAZING staff at Family Eye Care Associates on Garfield in Clinton Twp. My experience with…read moreJennifer, Mimi and Robin was top notch! All 3 of the Ladies were patient and respectful while I took quite awhile to choose my frames. It's so refreshing to encounter this kind of service in today's world. And I've also been a patient of Dr. Breeza's for over 13 years. Thank you, Family Eye Care Associates!

Like another reviewer said, I moved from MIchigan to Chicago and I still come back to see Dr. Ann!…read more I started coming to Dr. Ann in middle school and she has always provided me with top notch care. Another thing I always remember about Dr. Ann is her memory. I'm sure she probably jots down little notes or her memory is fantastic but she remembers where I went to college, she knew i switched majors and she remembers my jobs/employees. Just so so personable and caring above her top quality eye care. I will always come back to Dr. Ann!

Great office that cares and treats you well. Nice selection of glasses with great guidance on which…read moreto choose.

Great people, service, and options! If you need anything in a optical realm here's your one stop…read moreshop

I stopped going to Crane Optical years ago when Howard Crane took over for his dad, Leonard. The…read moreprices are ridiculous and if I questioned anything I got a snarky answer from just about everyone on his staff and he comes off as a sarcastic smart ass himself. He's definitely not as caring as his dad was. That is why I decided to find another optometrist. I'm sure this review won't hurt the Crane Optical business, but these are my thoughts and experience.

Convenient location on Mack. Treated dismissively by the staff until the moment that they…read moreunderstood that I had private vision insurance. Rude and unprofessional staff, I would not recommend this business.

5/5/2026 I'm leaving…read morethis review based on my attempt to access my own historical eye exam/prescription information from a previous appointment. I had an exam here on 12/14/2023 and recently tried to obtain the prescription information from that visit. I understand an older prescription may be expired and should not be treated as current. That is not what I am asking for. I am asking for access to my own historical medical/optical record. When I called, I was told the store could see the information but would not provide it because it was "outdated" and due to liability/security concerns. I was also told I could come into the store to get it, which makes the refusal to provide it remotely confusing. If the concern is that it is expired, it could simply be marked as expired or historical. Requiring an in-person visit is not a patient-friendly solution. Patients may no longer live nearby, may lack transportation, or may have accessibility limitations. Identity can be verified remotely. Accessing one's own medical information should not be this difficult. After the call, I tried calling back to ask about the proper records request process, but I was routed to an automated message stating I may receive a callback within two business days. I called again shortly after and got the same message. I submitted a formal written request to Luxottica's Privacy Office for access to my historical eye exam/prescription records. I am not asking for an expired prescription to be treated as current. I am asking for access to my own record. 5/8/2026 Update: LensCrafters responded to this review and directed me to a Customer Care form. I filled it out, and the confirmation said to expect a response from the store within 5 business days. I still have not received the manager callback I was promised. The associate said I would receive a call the next day, and the automated message said I should receive a call within two business days. That did not happen. I am not trying to be difficult. I would much rather LensCrafters simply call or email me, verify my identity remotely if needed, and provide the historical prescription/medical record information I requested. If they make this right, I am happy to update or remove this review and drop the issue. 5/19/2026 Update: LensCrafters Customer Service responded on 5/7/2026 stating they "do not have access to exam records" and told me to contact the doctor's office directly, but did not provide the doctor's office or records custodian contact information. On 5/15/2026, LensCrafters Care Team said my concern had been escalated and that a member of the store team should be reaching out shortly. It is now 5/19/2026, and I still have not received the promised store callback or any records custodian information. At this point, I have also filed a Better Business Bureau complaint. I still just want the record, the correct records custodian information, or a written explanation of any refusal.

Great customer service and even better selection !!!!! Soon as you walk in you'll be greeted with…read morewarm smiles and attention to details

Doctor took the time to explain everything involved in diabetic eye care and explained how…read moreimportant it was to come 2x/year. Staff told me to give them both vision card and medical card b/c billing can be different (all tests were covered btw). Showed me all results and what we'd be watching in the future. Been coming for years and have never had an issue. I feel very confident about my eyecare!

I purchased Cartier glasses from Pearle Vision Royal Oak on April 1, 2025, and dropped them off on…read moreMay 5 to have prescription lenses added. I was told it would take 3-4 weeks, but after being given multiple false completion dates (June 6, June 13, June 17), I finally received them on June 18--with no apology for the delay. Assistant Manager Resha told me the glasses failed inspection and were being expedited, but the communication was poor and inconsistent. I paid over $1,800 for my frames and lenses and was only offered $50 compensation for the delay by the manager Tracey, which is completely unfair. Very disappointing experience. I paid in full with no issue, but was left waiting weeks with no accountability.

The worst experience I've ever had. Staff has given me 4 incorrect completion dates. I was told the…read moreglasses would take 4 weeks.... it's been 10 weeks and counting.