wonderful place--we met dr.wong when he had a place in rosevilles costco--we remembered him & found…read morehis new business--all of his staff are real sweet like him...

Highly recommend. Dr. Wong is professional, friendly and totally upfront and honest. Couldn't be…read morehappier with entire process.

Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

Best place for eyewear! They give you great personalized service as well as their products and…read moreprices. Gina has helped me find just the right glasses for a number of years. She's the best. I will never go anywhere else!

The ladies are REALLY NICE. That said, their lab is…read moreterrible. They took forever and had to remake them several times. The first time I picked them up, they gave me headaches. Turns out, they had the astigmatism correction wrong. Just enough to make them unwearable. The nice ladies helped figure it out, we tried again. This time, reading with them was blurry. Gave up. The nice ladies gave me a refund. But this after literally months of waiting for a pair of glasses. Costco got the same prescription right in a week. You do the math. Also, for some reason, they are only open three days a week.

They don't accept Amex and charge a 3% for the use of credit cards here…read more Bought a Hummel boy violinist for $45 or so. I was going to get the girl with the daisy, but there was a small chip on one of the flower petal, it was $75 or so, took a pass. Wanted some signs off the wall, not most are not for sale. It's very different to explore vintage shops when you have something you are looking for, helps to keep you focused for sure.

Fun shop that is actually larger than it appears. We were greeted with a warm welcome which always…read moresets the mood for fun. They have a little of everything mostly smalls. I did find some albums, mostly asking top prices. A great place to get lost for an hour or so.

Great customer service and even better selection !!!!! Soon as you walk in you'll be greeted with…read morewarm smiles and attention to details

Doctor took the time to explain everything involved in diabetic eye care and explained how…read moreimportant it was to come 2x/year. Staff told me to give them both vision card and medical card b/c billing can be different (all tests were covered btw). Showed me all results and what we'd be watching in the future. Been coming for years and have never had an issue. I feel very confident about my eyecare!

Great service! I saw doctor Newberry and she was the sweetest. She took her time during the eye…read moreexam and explained everything she was doing. It didn't feel rush. They have a good selection of glasses, but it does take about 2 weeks to come in. The location is very convenient, right downtown royal oak next to the parking structure

Hannah is amazing! When i first came in to pick out a pair she was in training and was also patient…read morewhile i was indecisive. When I can back a few weeks later to pick them up she was thriving and running the show. It feels personable when i'm there. The glasses options seems to be mainly high end when sometimes i just want a cheap frame. There were less desirable options at that price point where i have had that option at other places.But again still great staff and service.

Dr. Chorney and his staff are wonderful! I CANNOT RECOMMEND THEM ENOUGH! Top notch customers…read moreservice. My first visit was right after Dr. Chorney took over for Dr. Lyons, and while he was great, the front office staff left a little to be desired. Glad to see that changes have been made and he now has a rockstar crew in there! This was my second time back, and first time being fitted and tested for contact lenses. Dr. Chorney made sure to explain everything in a very understandable, plain manner. The staff held a "class" teach me how to put them in and took the time to make sure I was comfortable doing so myself. I had trouble with the fit of a lens and on my follow-up appointment they adjusted and ordered a different type that is perfect. they even went so far as to explain my insurance benefits to me, as I was unsure what was covered. They've earned a customer for life. Thanks everyone!!

Each time I interact with the front desk staff member, she comes across as overly pushy and does…read morenot clearly explain the charges. I was billed a $25 cancellation fee even though I rescheduled my appointment, and there was no prior mention of a rescheduling fee. When I asked for clarification, she dismissed my concerns and refused to acknowledge the difference. Additionally, I was charged for a contact lens exam even though it was essentially the same as a standard eye exam that is covered by my insurance.

Don't even even think of coming here for a phone repair! My daughter paid $190.80 to have her…read moreglass replaced on both sides of her phone. She took it home and the phone was overheating and the screen was very dark. We went back the next day, and this guy refused any type of replacement screen or a refund. He claimed that that she needed a more expensive screen for an iPhone, but apparently they did not have it or I'm sure he would've been happy to charge her even more. Now we are disputing the charge with the bank... even his phone cases look like they're from SHEIN or Temu! ;(. She left a negative review and he responded saying that he has no record of her doing business there...what a liar! Here's her receipt that I've attached.

If I could give a 0 star I would. Let me start off by saying this guy welcomes me into a option to…read morepay 120 to fix my iPhone 15 pro max screen about 15 min after the repair my phone starts over heating freezing screen goes dark and overall barely works the guy tells me in the photo text exchange that I need a 250 screen and that some phones do not take the cheaper screen and apparently my phone was one of them as a business owner you should not be that money hungry on a sale and tell the truth from the beginning I am now forced to get a new phone due to my previous one being non repairable if I were you I would stay far away from this business

Came in today to get my brothers glasses fixed since the place we originally bought them from is…read moreclosed on Sundays and he needs them for school tomorrow. When I arrived, the woman at the desk was on the phone with a customer, after she got off the phone she then helped another customer who came in after me. Even after we were finally acknowledged and told to sit, she helped yet another person who arrived later. After waiting about 30 minutes, we were told they couldn't fix the glasses because we didn't buy them there unless we get a new prescription with them. I've had minor fixes done at other eyeglass places for a fee, so I wasn't expecting anything free, just help in an urgent situation. Unfortunately, the lack of customer priority and unwillingness to assist means I won't be returning nor recommend this location.

Went to this location in Troy. They told me my insurance didn't cover much but they forgot to…read moremention that I was out of network. Proceeded with getting glasses. Paid for my glasses. Ordered transitions and the glasses don't transition. Called the store the lady was asking when I got my glasses? If you pulled it up on the screen, you can see when I purchased them. She said she will see what she can do. What do you mean? You're going to fix it or give me my money back. I'm going to keep complaining until this get resolved.

The staff was quick and courteous, and the office was very clean. There was plenty of hand…read moresanitizer throughout the office, and I felt like I was the only customer in the whole place. The doctor is very friendly and professional, he really made it a breeze to walk in and walk out.

Receptionist said I wasn't happy with service ????I said I believe you have me confused with…read moresomeone else...I had an eye exam and paid for it.she stated you didn't purchase glasses I said I know I get them online because they are drill mount...she said doctor said you should find somewhere else to go !!!!!!....NO PROBLEM.....DONE