Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

I just picked up two pairs of new glasses from Normandy in West Bloomfield and I could not be more…read morethrilled! The staff was incredibly patient with me during selection of frames and terrific with feedback. The glasses were made quickly and arrived even earlier than expected. Both pairs are stylish and "sassy," which is what I was on the hunt for and I could not find anywhere else. More importantly, the prescription is perfect and I will continue to go to Normandy in the future. Thank you so much for your undivided attention! L.Z.

The worst. My eyeglass prescription is not the simplest, but still I have never waited more than 10…read moredays for a new pair at Optimeyes. I tried Normandy just because I couldn't find frames I loved anywhere else. They said it would be 4 to 5 weeks! They blamed it on our insurance, which is ridiculous because we've used them for 10 years with no delays. When it had been more than 4 weeks, they left me a message that there would be another two week delay!! Plus, their hours are ridiculously customer-unfriendly!

I had a great experience here! I found it because it's covered by my insurance, but the service was…read moreprompt and friendly. The doctor suggested that I change my prescription, which has been suggested before and hasn't really worked, but she gave me samples and let me try a lower prescription, without any pressure. It turns out my eyes have been overcorrected for years! I also loved that they can test for glaucoma without that horrible puff of air - it made the whole visit much less anxiety-inducing. I'll definitely be back!

Great staff was east to deal with and I was not in there very long. I would defiantly recommend…read moreBlack and White Look Optical.

Dr. Joe was great! He explained everything and walked me through what each test was looking for.read more

Great service and they had the frames I like the kind that are hard to find. It was also great…read moreseeing a familiar face. Renny used to work at SEE Optical and knows my frame choosing process, which made the experience even better

Great service! I saw doctor Newberry and she was the sweetest. She took her time during the eye…read moreexam and explained everything she was doing. It didn't feel rush. They have a good selection of glasses, but it does take about 2 weeks to come in. The location is very convenient, right downtown royal oak next to the parking structure

Hannah is amazing! When i first came in to pick out a pair she was in training and was also patient…read morewhile i was indecisive. When I can back a few weeks later to pick them up she was thriving and running the show. It feels personable when i'm there. The glasses options seems to be mainly high end when sometimes i just want a cheap frame. There were less desirable options at that price point where i have had that option at other places.But again still great staff and service.

Great people, service, and options! If you need anything in a optical realm here's your one stop…read moreshop

I stopped going to Crane Optical years ago when Howard Crane took over for his dad, Leonard. The…read moreprices are ridiculous and if I questioned anything I got a snarky answer from just about everyone on his staff and he comes off as a sarcastic smart ass himself. He's definitely not as caring as his dad was. That is why I decided to find another optometrist. I'm sure this review won't hurt the Crane Optical business, but these are my thoughts and experience.

Compassionate Dr. and friendly, knowledgeable staff. Thorough exam. A wonderful selection of…read moreframes. Highly suggest.

I had a vision issue and I am a Pilot. Generally not a good thing to have. I had a ruptured blood…read morevessel and an active bleed behind my right eye that started clouding my vision. I called The Hills Eyecare and Optical and they got me in the same day. Dr. Crissman Head was wonderful, she diagnosed the problem immediately, and immediately made appointments for me with two different Retina Specialists, one the same day, and one the next day for a second opinion. It has been a month now since my initial visit. I just had a follow up appointment with her and the vision in my right eye has improved from 20/100 back to 20/30. A little bit more to go to get me back to 20/20, but I can't thank her enough for her immediate attention, and for being willing to make the calls to get me in with two different specialists right away. Thank You Dr. Crissman Head, your attentiveness is very much appreciated. - David Robinson

Dina is absolutely amazing at what she does. She takes the time to understand exactly what you need…read moreand makes sure everything is perfect. Her attention to detail and knowledge really stand out, especially when it comes to finding the right lenses and frames. She's patient, honest, and truly cares about her customers. You can tell she takes pride in her work, and it shows in the results. I highly recommend Dina to anyone looking for top-quality service and a great overall experience.

Great experience overall. Dina, the optician, was helpful, efficient, and really good at finding…read moreframes that fit well without any pressure. She explained lens options clearly and made the process easy. Dr. Brinker was thorough and professional, and the exam felt comprehensive without being rushed. The office was organized and ran on time. Would definitely recommend this practice for quality care and a smooth visit.