Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

Warby Parker is kind of like the Trader Joe's of eyewear - all locations seem to be staffed with…read moreincredibly friendly and helpful people, and this location is no exception. I've bought glasses here, and had glasses cleaned and re-fitted when they got a little loose. The customer service is 12/10.

This place is amazing, affordable, and quick. Plus.. they'll ship your glasses to you after you…read morepick them out. 20 min appointment to get the exam and frames. Great place.

The care taken through the exam process is beyond great. We appreciate the knowledge shared with us…read moreabout the chosen glasses and sunglasses that fit our insurance profile.

I've gone to this place for years now and I have always been satisfied with their service. I do…read morealways end up getting a different optometrist every year, but they always do a good job of meeting my vision needs and keeping my eyes healthy. They have a wide selection of frames for eyeglasses and they have a variety of brands as well. I always get my contacts here because they are always cheaper here when I use my Costco membership which is the main reason why I always choose to go to this place because the value of their products and services is great.

Very patient and exacting with patients and their prescriptions…read more They help when you have a broken piece and even check the adjustment of your glasses after the repair.

I have nothing but good words for Paul and his staff at Visions of Canada. I am a new patient,…read moreclient as I just moved from another city. I went to this location because of its proximity to my apartment -- and I am so glad that I did. I went here three times in less than two weeks for replacement lenses and eye exams, the latest of my visit was today. This location seems to be always busy, but everyone here try their best to accommodate each and every client that comes in. Dr. Siblani is good at what he does -- very knowledgeable, caring and reassuring. He also seems like a cool person. I am pleased that he did my prescription today, and I am very satisfied in his service. Paul has been in the profession for decades, and I've learnt a lot of things from him today (I have been wearing eye glasses for 20+ years, and it is only now that I have been aware of what I wear and what they are for!). Angela went above and beyond to discuss with me my options, and is also overall a pleasant person to deal with. Both Paul and Angela were excellent in explaining to me what I need to make a better quality of life. Everyone else, including but not limited to Tammy, Nisa, are welcoming and accommodating. Visions of Canada carry a wide array of brands for frames, and their lenses are top notch and reasonably-priced for their standard. Thank you! - Angela

Great people, service, and options! If you need anything in a optical realm here's your one stop…read moreshop

I stopped going to Crane Optical years ago when Howard Crane took over for his dad, Leonard. The…read moreprices are ridiculous and if I questioned anything I got a snarky answer from just about everyone on his staff and he comes off as a sarcastic smart ass himself. He's definitely not as caring as his dad was. That is why I decided to find another optometrist. I'm sure this review won't hurt the Crane Optical business, but these are my thoughts and experience.

I ordered and picked up my glasses at HF OptimEyes in Dearborn - kudos for having a great frame…read morethere. Weeks later I noticed that they were slipping, not good. At the Dearborn location I was told that there was nothing they could do to fix that. One day, I decided to try this OptimEyes location in Henry Ford Hospital. Success!! Kyle listened to my concerns, watched as I demonstrated that they were almost falling off my face. Minutes later, like a freaking miracle worker, they fit me like they should have been when I first got them. Kyle, I hope someone shows this to you, I am a happy, happy customer.

I scheduled an appointment for 8:15am, it's currently 9:07am as I type and I've yet to be seen . No…read moreone has acknowledged my wait or given me an update on when I'll be seen . If you have time to waste by all means schedule an appointment at this location.

Eyeglass World has been changed to America's Best which is the parent company. Dan the Optician is…read morevery professional and does a wonderful job of fitting eyeglasses. I preferred Eyeglass World but he keeps me coming back!

I recently had eye surgery and my vision prescription will be changing for the next month or two…read moreuntil it stabilizes. Meanwhile, I needed a pair of glasses ASAP so I could safely drive until my eyes heal and I have a permanent Rx. My eye-surgeon gave me a temporary prescription. I looked for places with an in-store lab that could make lenses *now* instead of the typical multi-day/week delay, and since these would only be temporary, had low-cost lenses & frames. I discovered Eyeglass World. I went in, explained these glasses would only temporary and asked for the cheapest frames and lenses. I selected a surprisingly nice frame which was also their lowest cost one. Four hours later, they texted me the glasses & lenses were ready. Very happy customer!

Convenient location on Mack. Treated dismissively by the staff until the moment that they…read moreunderstood that I had private vision insurance. Rude and unprofessional staff, I would not recommend this business.

5/5/2026 I'm leaving…read morethis review based on my attempt to access my own historical eye exam/prescription information from a previous appointment. I had an exam here on 12/14/2023 and recently tried to obtain the prescription information from that visit. I understand an older prescription may be expired and should not be treated as current. That is not what I am asking for. I am asking for access to my own historical medical/optical record. When I called, I was told the store could see the information but would not provide it because it was "outdated" and due to liability/security concerns. I was also told I could come into the store to get it, which makes the refusal to provide it remotely confusing. If the concern is that it is expired, it could simply be marked as expired or historical. Requiring an in-person visit is not a patient-friendly solution. Patients may no longer live nearby, may lack transportation, or may have accessibility limitations. Identity can be verified remotely. Accessing one's own medical information should not be this difficult. After the call, I tried calling back to ask about the proper records request process, but I was routed to an automated message stating I may receive a callback within two business days. I called again shortly after and got the same message. I submitted a formal written request to Luxottica's Privacy Office for access to my historical eye exam/prescription records. I am not asking for an expired prescription to be treated as current. I am asking for access to my own record. 5/8/2026 Update: LensCrafters responded to this review and directed me to a Customer Care form. I filled it out, and the confirmation said to expect a response from the store within 5 business days. I still have not received the manager callback I was promised. The associate said I would receive a call the next day, and the automated message said I should receive a call within two business days. That did not happen. I am not trying to be difficult. I would much rather LensCrafters simply call or email me, verify my identity remotely if needed, and provide the historical prescription/medical record information I requested. If they make this right, I am happy to update or remove this review and drop the issue. 5/19/2026 Update: LensCrafters Customer Service responded on 5/7/2026 stating they "do not have access to exam records" and told me to contact the doctor's office directly, but did not provide the doctor's office or records custodian contact information. On 5/15/2026, LensCrafters Care Team said my concern had been escalated and that a member of the store team should be reaching out shortly. It is now 5/19/2026, and I still have not received the promised store callback or any records custodian information. At this point, I have also filed a Better Business Bureau complaint. I still just want the record, the correct records custodian information, or a written explanation of any refusal.

The good... The staff was super nice and worked to get me in…read moreto see the doctor even though I showed up on the wrong day. Very nice and very accommodating. Our vision insurance changed and this was the closest place. The office is nice very clean they have a good selection of frames. All of the staff was super knowledgeable and very nice professional and helpful. The doctor was great and accommodated my requests. The weird part was the glasses. I'm used to my ridiculous prescription costing big bucks even with insurance I've had glasses and a horrible in the high negs prescription since I was 13. Foe the last 20 years or so the cost has increased little bit more than last year. Everything the high index antiglare all the stuff usually ends up between 3 and 400 dollars ... in 2022 I paid around 300 for glasses. I got the high index the anti glare all the bells and whistles short of transition lenses. I paid around 250 with insurance applied. The other prescription we were getting was a really low one and it should have been way cheaper than mine... She quoted me over 600 dollars for the low prescription and mine would be more than that... my jaw fell on the floor. I got the prescriptions and left. I just recently bought 3 pairs of glasses 2 of them have transition lenses and one does not.. 2 are the low one is my high super expensive one and I paid 239.00 for those three pairs. Did not use my insurance allowance straight out of pocket. Yes the doctors offices with the eyeglass selection is always more expensive than Costco or online or walmart but that was double. I don't know but I'm glad I'm resourceful and knew there were different options because that is ridiculous.

Love the staff, they're super sweet, selection of frames and lenses is amazing and the doctor is…read moresuper knowledgeable, my go to place when I need glasses