I've been a loyal Fraser Optical customer for years, always choosing their top-quality lenses and…read moretaking great care of my glasses. Unfortunately, this has been one of the most disappointing experiences I've ever had with any business. Within one year, my lenses have cracked three separate times -- always in the same spot and always within 1-2 months of getting them replaced. I have never dropped or damaged my glasses. This has never happened to me before, and I usually keep my lenses for 3-4 years without issues. When I went back to the store to address the problem, the manager was extremely rude, dismissive, and unprofessional. Instead of helping me understand why this keeps happening or offering a real solution (like checking or replacing the frame), he told me there was nothing more they could do and that after this remake, I'd be "on my own." When I said I might dispute the transaction since I wasn't getting the service I paid for, he told me to leave the store and sarcastically said, "good luck with the dispute." It was humiliating to be treated that way, especially in front of my wife and kids. I paid over $600 for what I thought would be quality lenses and customer service -- and instead, I left feeling disrespected and disappointed. I've always supported local businesses, but I cannot recommend Fraser Optical after this experience. Quality products mean nothing if the management doesn't stand behind them or treat customers with basic respect.

I have been going there ever since I had to start wearing glasses. The ladies and front desk staff…read moreare very kind to me. The two times I had to interact with Adam it seemed like I was a bother to him he was a little disagreeable when talking to me, angry almost. I drive out my way to go there because I liked them. I think I was over charged. I am not happy about my serve. Instead of him looking to see what I was charge for he kept questioning me very argumentative.

Gave me free wipes for my glasses great customer service definitely would recommend store to my…read moresiblings

Had an appointment for myself and my kid that went very smooth. Cindy Davie was also amazing,…read morehelping to pick out new frames based on what I liked and helping me narrow it down to the best ones.

The two owners are professional and personable. I have been using another eyeglass provider for 30+…read moreyears and am now switching to Twinsite. I like their selection and love their lenses. As Ihave worn glasses for years I can appreciate quality lenses. Would definitely recommend trying this great business.

Twinsite has some of the most unique frames in this area. Combine that with the most fun experience…read morefinding the right frame for your face/shape and this place is one of a kind! Ron and Greg (twins) are a big part of the experience. Twinsite is not the "bargain" eyeglass place...they are the highest quality and service local eye shop I've found after 30 years of wearing glasses! In the end of you value those attributes, this is the place to go...

Had a great first experience. The Dr. was spot on with my new prescription and the business…read moremanager was great with helping me with my new glasses.

I randomly stumbled across Focus 313 Eyecare when I found a perfect pair of purple and tortoise…read moreshell glasses that i know I NEEDED to have! I found out the brand was by an incredibly unique French designer, Anne & Valentin so I started searching for local distributors. I called 2 places and was told they no longer carried the specific pair I was searching for. I finally called Focus 313 Eyecare and spoke with Andrew who informed me that there was only ONE pair in existence since the designer is constantly rolling out new designs. Andrew ordered my glasses from Paris and within the week they were in the store waiting for me to try them on! I was so excited and happy with the level of customer service, so amazing! I walked into the shop for the first time excited to try on my new beautiful glasses and I was amazed at the eclectic, stylish and unique selection of designer glasses and sunglasses. I was so amazed that I wouldn't have been upset if I didn't like my specially flown in glasses because there were so many awesome selections to choose from I had no doubt I'd be happy with any pair in their store. You can really tell that Andrew is very passionate about his product and the glasses they chose to display in store. They also do various trunk shows throughout the year. Andrew and his wife Dr. Monica are so warm and inviting. You instantly feel very comfortable with her for the eye exam portion. She is very knowledgeable and fitted me with a pair of contacts that were very hydrating for my eyes as the last pair were very drying for my eyes and were uncomfortable. The price point is pretty pricey, but is definitely worth it for the quality, rarity and uniqueness of their carefully selected frames. They are usually running rebate specials so do yourself a favor and get excited for your new pair of glasses that no one else will have because you got them from Focus 313 Eyecare!

Brought my daughters broken glasses in to the chesterfield location at 23 and gratiot to see if…read morethey could be fixed. No appointment, glasses were purchased at a different store, they had no obligation or reason to help us but, Amber greeted us immediately took the glasses, went to the back fixed them up and had us on our way in about 15 minutes. Very appreciative and will be recommending anyone I know to come see them.

I've been coming here for about twelve years and have been happy with the doctors and staff and the…read morecare they have provided. The staff is good at helping me make the most of my insurance. When I had two different insurance plans, they helped me maximize my insurance so I could get the most out of the insurance and pay as little as possible. Everyone is friendly and they quickly make appointments and order contacts and lenses. I would recommend this office.

Tim is great! He has the coolest/fashionable glasses for a steal. Great service . "Old school"…read moreservice I end up buying 3 frames every time because he has great designer glasses

l Love this place! And they love me! The customer service is 2nd to none. Tim and his family is…read more just the kindest people you ever want to meet! Thanks for keeping up with my fast pace of change in eyewear! Andre, H

Great customer service and even better selection !!!!! Soon as you walk in you'll be greeted with…read morewarm smiles and attention to details

Doctor took the time to explain everything involved in diabetic eye care and explained how…read moreimportant it was to come 2x/year. Staff told me to give them both vision card and medical card b/c billing can be different (all tests were covered btw). Showed me all results and what we'd be watching in the future. Been coming for years and have never had an issue. I feel very confident about my eyecare!

Amazing service. Low prices. My replacement lens were 1/3…read morethe cost of where I originally got my glasses. Very professional.