Like another reviewer said, I moved from MIchigan to Chicago and I still come back to see Dr. Ann!…read more I started coming to Dr. Ann in middle school and she has always provided me with top notch care. Another thing I always remember about Dr. Ann is her memory. I'm sure she probably jots down little notes or her memory is fantastic but she remembers where I went to college, she knew i switched majors and she remembers my jobs/employees. Just so so personable and caring above her top quality eye care. I will always come back to Dr. Ann!

Great office that cares and treats you well. Nice selection of glasses with great guidance on which…read moreto choose.

The staff were very helpful and friendly. Dr Breza was amazing . Highly recommend for your eye care.read more

AMAZING staff at Family Eye Care Associates on Garfield in Clinton Twp. My experience with…read moreJennifer, Mimi and Robin was top notch! All 3 of the Ladies were patient and respectful while I took quite awhile to choose my frames. It's so refreshing to encounter this kind of service in today's world. And I've also been a patient of Dr. Breeza's for over 13 years. Thank you, Family Eye Care Associates!

With no walk-ins allowed during the current pandemic, I called ahead to make an appointment…read more The recorded message said to visit their website to schedule an appointment. At the website, I did as directed and received an online message telling me to call the store for an appointment. Somehow, I felt like a dog chasing its tail. Second phone call, end result - no appointments available today at this location. However, they transferred my call to another one of their stores and I made a same-day appointment with them. For the most part, the employees here are courteous, very knowledgeable in matters of insurance assistance, and have a decent selection of frames when I need to order glasses. Regular-run-of-the-mill glasses to mid priced to higher priced designer frames, they have them all here. Disclaimer: I'm just a blue-collar kind of guy. I don't need any diamond-encrusted frames. No high-end designer frames are required for me. I just need a decent pair of glasses to keep me from walking into walls.

Horrible staff, will NEVER set foot in this or any other SVS again. I don't know what happened to…read morethese employees over the last few years but each time I visit the attitude and service is even worse. Don't waste your time or money here. They moved from Cass Ave to new location on Groesbeck and left whatever little customer service they had at the time of the move behind.

I love everything about this location all the way down to professionalism and how comfortable they…read moremake the customer feel.

Used AI to delve deeper into my concerns. Took for granted the expertise of the medical portion, I…read moreused AI to look at the balance of the service. The summary is as follows; "While many reviews might lean positive in numbers, the specific experiences around the ordering and fulfillment process tell a more nuanced story. These concerns--ranging from delays in receiving the finished product, perceived high pricing compared to other options, to the inconvenience of scheduling follow-up visits--suggest that the staff's handling of the operational aspects can be inconsistent. This pattern of feedback means that even if a small majority of reviewers report satisfactorily, the magnitude and impact of these issues should not be overlooked. Such detailed patient experiences indicate there is room for improvements in streamlining service and enhancing communication during the ordering process." I hope this helps for the unsure in decision making.

I Called for A appt. reminder, she put me on hold for 8 minutes. When she returned, she said she…read moregot distracted and apologized. No big deal, but then she said my appt. was in 30 minutes and she hoped I could still make it! LOL! I can't make this up. Dr Shermetaro, we miss you!

My Eye Doctor, Hayes, Shelby Twp, MI It's passed my 30 days…read morebut I just noticed when I had to work on my computer with small numbers that my old glasses worked better then my new glasses from My Eye Doctor. I was told I had to pay for the exam to come back in to have my glasses adjusted to the right lens and I had to pay for the adjustments. They didn't do it right the first time and I'm suppose to pay for their mistake. Don't go there. I spent $800 on 2 pair of glasses and this is how they treat their customers when they mess up. They're not even worth one star.

I take my whole family here. I feel like his care is superior to others I have the in the past. The…read moredr is knowledgeable, takes his time and explains things. His glasses selection is not large but he has a great selection. Turn around time for them to come in is great, I am very happy.

From the owner: - Eye Exams - Contact Lenses…read more- Dry Eye Syndrome - Glaucoma Management - Diabetic Eye Exams - Macular Degeneration Management - Lasik (before and after care) - Computer Vision - Ocular Emergencies and Procedures - Myopia Control - Sports Vision - Sunglasses

Not impressed with this place. They put a hold on your insurance. I'm not sure why? Just causes…read moremore work for me. Had to call and remove the hold. Extra step, extra work. Unacceptable. Will not be returning.

My husband and I brought in our 3 kids for the whole family to get eye exams, anyone with three…read morekids (8 and under) knows that is a TASK. Everyone at this location was incredibly patient and worked really well with the kids from start to finish. Thank you!

II've come to this location 3 times in the last 5 years. The staff is always different, but the…read moreattitude and service remains the same degree of disappointing. The woman that works in front and sells the actual glasses (optician?) was incredibly rude and unhelpful. This was the tall, pretty lady with black hair and an accent. She didn't explain how the process works, as in - my insurance pays "x" amount which can go towards any frames (which I learned later while discussing my experience with a friend). I tried asking questions, but her responses were very short and clipped and she offered no follow up information. Quite frankly, she treated me as if she thought I was poor, Medicaid trash, not worthy of her time because (she assumed) I wouldn't be a high income client. I left feeling really upset. I am inexperienced when it comes to this process, so didn't know what to expect. I thought the staff would explain everything, but every person here was uninterested in communicating. It's like they're all in their own world. I hate my glasses. They're so ugly, I'll never wear them in front of another human. The options at this location are limited between cheap, ugly insurance-covered glasses and ridiculously expensive name brand ones.

I haven't written anything about this location lately, because it is no longer a retail business…read more The whole building is now the lab that supports all of their retail locations. The local retail building for eye exams and glasses or contacts is now located on Cass Avenue near the Mount Clemens High School and the city library.