My family has been coming here for years. I see Dr. Pirrone, and my husband sees Dr. Fauria. Both are very professional and friendly. My daughter had an exam with Dr. Turhal once a couple years ago to see if she was a good candidate for LASIK. Although she was a good candidate for LASIK, Dr. Turhal was really against LASIK for some reason and tried to talk my daughter out of it. We didn't feel a doctor should voice their own personal opinions so strongly, but overall the exam went well. My daughter got LASIK and has been glasses free for a couple years. They have a good selection of eyewear, and I especially appreciate their collection of TC Charton frames, which are suited especially for Asian faces. I just had my first exam since COVID. They take your temperature as you enter, and then you're told to wash your hands. I appreciate the precautions. Although they sanitize the plastic eyepatch between patients, I do wish they get some disposable eyepatches. Overall I'm happy coming here for my eye exams and eyewear. read more

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i had an appt to pick up my glasses and it was for adjustment. the lady said she needs to just apply heat so it can fit me but ruined it or melted it so i had to come back again after one week. i took time off work to get my glasses since i really need it. waste of time. read more

Great customer service, extensive eye exam process to drive accurate results. Everyone is very friendly and helpful with the process. I was planning to use my HSA funds to buy 1 pair of sunglasses, 1 prescribed set and 1 with blue light for working on a computer. They helped provide an alternative option to wait a few months to let my vision benefit plan reset in the new year to buy the third pair plus making my other sunglasses prescribed. Very transparent and honest which I appreciate. Great Maui Jim and ray ban selection! read more

Got an appointment for my daughter. The staff was unprofessional and rude, so they didn't even want to show me glasses frames. I just took the spectacles Rx and got the glasses from a different optometry shop. I wish I could give them 0 starts. To the management: With this type of employee attitude in the customer services business, you will not build a customer base or create a high returning customer rate. Just a word of advice for you. read more

Update based on Michael's response: Thanks for posting your reply, I appreciate that you are looking into it. However, your description of the events is not complete and not entirely accurate. 1. We did not call and push your staff to make time available because we would lose benefits - that is just not true. The appointment was set up at our last visit (an year ago in December), and an email was sent by your office to let us know that we have the appointment. Please notice email picture - but you must have it as well, since it came from you. We also never called and reconfirmed. But we did click on the button in the email to confirm. 2. The appointment was for Saturday at 9:30, and yes, it may seem like it was short notice, but it was the first thing in the morning we did. We didn't reconfirm the appointment the day prior. Please check your records. 3. On Friday afternoon, Fremont / Alameda County sent emergency alerts asking to limit non-essential travel and to stay at home. 4. My wife called and told Kristy that she is "not comfortable" given the COVID announcements, at which point, Kristy said that there would be a $45 charge for same day cancellations per appointment. When she mentioned that she is not feeling "comfortable" to come in, she was told that you will be mailing us a $90 bill and also sending to collections if we don't pay. That was the point at which that call ended - customers don't like to be threatened in general. We received your bill with the handwritten collections threat promptly on Monday. Finally: My wife told me what happened and I had her call back and share that part of not being comfortable was that she was feeling a bit under the weather. So she asked, if someone is sick, do you still charge this cancellation fees. The answer came back again, "Yes - you will need to pay". Overall, I care less about $90, but I care more about how we are treated. Rude behavior is not ok. I look forward to connecting to figure out how this can be resolved. read more

Warm Springs Optometric Group - Notification that the appointment was set up at the last visit - which BTW was one year ago - Optometrists Near Me - Fremont, California

I needed to have a screw repair service for a pair of single-vision eye glasses, as I lost both screws. They were friendly and quoted a reasonable timeframe for pickup. It turns out my frame's hinges had some damage already from the prior optometrist, but they were able to acomplish the repair with set-screws. Since the work wasn't perfect, they offered the service for free. They seem very knowledgable and friendly. A+ read more

So, I've been going to Warm Springs Optometrist Group for maybe 15 years now (starting when I was 8 or so). I have experienced the old regime with Dr. Faria who was rude and condescending to me, calling me "crabby" because I wanted transparency when it came to my billing (esp as a broke college student). My time here finally came to an end when his receptionist Kristy (please key word search her name in these reviews because they're scathing and reveal a shared experience amongst many patrons here) threatened to send my $35 bill to collections after what she claimed was after multiple attempts to get me to pay (there were no attempts, no email chains, no calls or texts, nothing). I sent a check, told them that such a threat to my credit as a young, almost graduate was so trivial and strange (almost predatory) given my tenure and loyalty as a patient, and said I would NEVER be a patient here because of this treatment. What's even wilder is that they never cashed the check I sent, making me think the veiled threats were empty and were indeed just a tactic to scare me. That was the last I ever spoke of Warm Springs Optometrist Group...until my mother told me that Faria finally retired and the new regime cleaned house (wahoo!!). So I went to Dr. Payal Bavishi for the first time. This woman is so kind, gentle, with a funny personality and a caring soul. Her team are wonderful as well. I was greeted at the front by another receptionist (goodbye Kristy!) who got me situated and checked in. One of the assistants, Alexis, took care of me for my pre exam testing and made light conversation with me that turned into us talking about how we grew up in Fremont. Another assistant, Justin, got me fitted for glasses and was incredibly helpful and jovial to be around. When I arrived 4 days later for a check-in at 8:30am, everyone greeted me so warmly and energetically. The receptionist complimented my hair which I had just gotten done. Alexis remembered my move to New York and asked me updates since we last spoke. Justin waved at me from his seat by the glasses section, remembering me. In that moment, I knew this was not the Warm Springs Optometrist Group of the past. These were actual people who recognized that we too are people. Even after my first initial appointment (which they were able to schedule same day, by the way!), I went to tell my mom about how nice these people were. And in a small shop and neighborhood such as this one, I appreciate the sense of community and belonging when I walk in to see my local eye doctor. Thank you to the new (and improved) Warm Springs Optometrist Group. TLDR: go here to be properly looked after and treated like family. read more

Wonderful service every year. Dr. Pirrone is professional, courteous and takes time to do a very thorough checkup. She goes through all the reports with us and answers our questions. read more

I do not recommend going to this clinic. I went in for a standard eye glasses/contacts exam and they told me the cost would be $110 co-pay when I showed up to the appointment. After the exam was over, they gave me a bill for $500 (even after my insurance paid it's portion). I have never paid this much amount for a standard glasses/contact lens exam my entire life. I asked for a breakdown of the cost and why it went from being $110 to $500 and they did not provide any documents. I asked for a copy of my eyeglasses prescription and contacts prescription. They said their printer was not working and they would email this information to me. However, I never received this information via email even after calling to follow up. They simply emailed me the flat bill for $500 without any breakdown of the cost or clear explanation. I never received an after visit summary. I paid $500 at this clinic and have nothing to show for it. I don't have a prescription for my eye glasses or contacts. My insurance already went towards covering fees for this eye exam (after which I still had to pay $500) that I have nothing to show for. Now, I need new glasses and contact lenses but will have to pay out of pocket at another clinic to re-do the exam all over again so I can order my glasses/contacts. I have called this clinic multiple times but the front office does not pick up. Please use another clinic for your eye exam. This clinic will rip you off. read more

Nobody answer phone call takes a month to get the prescription glasses not coming back to this clinic when you get you prescription glasses you will be given 1 week before you can get it read more

I don't usually leave reviews, but this is for the front staff. I think to have a successful business, you should have someone pick up the phone. They almost NEVER do. I call many different days of the week. So if you have any issues then good luck getting help! read more

The front office person, Misty greets you and helps let you know your copay at your visit! That's a plus right from the get go. I appreciate that she also helps out the tech and can start you with your eye test if the other eye tech is busy. Dr. Bavashi was through in my eye assessment and showed me the images of my eyes. Although new to the office she is warm and through. Savannah is also really good at picking out frames in the fitting selection area. But you don't have to purchase if you don't want to. Be sure to ask for your new prescription if you need it for the future. I ask and compare what I had previously. read more

As has been the norm for over two decades, every step of the way went perfectly. Professionalism lives at Warm Springs Optometric Group. There is no room for improvement, and for that I give my considerable thanks. Wouldl recommend to any and all in the market for such top-tier treatment. Thank You ! read more

I had a very nice appointment today. In this day and age, it is hard to find a really good team and I certainly found it with WSOG! I didn't feel like it was an appointment at all, felt like I was among friends. I was with my old optometric group for 25+ years and when I moved, I found Warm Springs Optometric Group out of convenience, but I'll be staying! They now see my daughter and shortly, my son! Thank you so much for everything you do! Special thanks to Dr. Turhal and her staff! I will highly recommend to everyone I know who needs a good quality optometric team! read more

I will start by saying that my husband has been going to this provider for several years (to Dr. Pironne) and has only good things to say about them. However, when I brought my son in for an appointment--the first time I'd ever been there--we waited over an hour and a half to be seen by Dr. Pironne. (My other child, who is young, had to wait alone in the waiting area due to covid limitations on how many people could be in the building at once--thankfully he is mature for his age, but for another parent that situation may have been impossible.) The very long wait itself did not bother me, though--I realize that emergencies or other unexpected things can occur to throw off a schedule. What DID bother me is that when Dr. Pironne finally showed up to the room we were in, she acted like we hadn't been waiting at all--she did not utter so much as a "Sorry." She didn't even provide an explanation or excuse. While my son and I were waiting, I had told the front office staff, twice, that we had been waiting A LONG time past our scheduled appointment, and at least one of those times I saw one of the receptionists get up and say she was going to find Dr. Pironne and let her know we'd been waiting quite a while. (And, yes, I was extremely polite about it both times--probably more than most people would have been at that point.) Honestly, I was so shocked when Dr. Pironne did not even acknowledge our very long wait that I said nothing--I was afraid if I did I might say something rude. She was perfectly friendly and polite otherwise, so it was just bizarre. To be fair, my husband told me afterward that in all the years he's gone there, and taken our kids there more recently, he's never experienced similar treatment.That's why I'm giving three stars. I have never gone back, though, and I won't. Again, I understand doctors and other service providers may need to run late at times, even very late, but at least acknowledge that patients' time is valuable. read more

I have been coming to see Dr. Pirrone for about 10 years or so. If it wasn't for her care and diligent work to find my problem I would of gone blind. They are all awesome. They are all great and work as a family. Highly recommend. read more

Warm Springs Optometric Group - Me in their front desk. - Optometrists Near Me - Fremont, California

Upon arrival, they were prompt at the door and provided the necessary screening to enter the office. I was given clear instructions upon entry into the office. The wait time was less than 5 minutes until I started my testing. Dr. Fauria was within the examination room within 3 minutes. The appointment was a complete appointment. I was in and out under 45 minutes total. Great Professional Service! read more

We are new to the city and this place was highly recommended to us by a family member. I was very impressed with Dr Turhal that I'm compelled to write this review. I needed to have my eye exam and renew my eyeglasses and contact lens prescription. I thought you know, maybe it's just another one of those regular routine appt. but behold! Dr Turhal asked probing questions to get all my concerns addressed and make sure I understood everything! She thoroughly explained my eye test results and my options as far as diff type of glasses and lens. She's genuine and passionate about helping patients and I highly recommend her and this place to anyone reading this. Now I can CLEARLY SEE what my family was talking about. read more

This clinic does not answer phone calls and they also don't call you back! I've been calling for a few days at different times during the day and left messages to find out the status of my glasses, no one bothered to pick up the phone or call back; so today I decided to stop by to talk to them in person; as I walked in there were 3 people at the front desk and one lady told me that my glasses are still not in (it's been almost 1 month now). I complained about no one picked up the phone or called me back, so the blond hair lady RUDELY told me there's only one person working here so they could not answer phone or call back, (I never met her before but I think she's Dr. Pirrone), What kind of a customer service is this?? I told the lady that she needs to hire more workers. They just lost one patient, I will not be coming back to this clinic for prescription glasses. I've over looked the issues that I've had with this clinic in the past but I still use them because I like Dr. Fauria, now that he's retired there's no need for me to come back. With this kind of service and attitude under the new management, pretty soon they will need to close their shop! read more

rude front desk and technician. Messed up my prescriptions and my glasses multiple times. And took months to get my new glasses

Simply RUDE. yelling at customers for touching the door knob instead of knocking on the door is not a good start for an appointment. WE CANCELLED both of our appointments.... Just wanted to share this bizarre behavior from the receptionist. we did not get the chance to meet the doctors. As Arianna Grande says " thank you Next Next...." .... LOL read more

Been here for over 20 years and never again. Ever since Covid and new ownership, services are so bad, and they blame the patient. I had to pay twice for new frame lenses because I was misdiagnosed, my prescription actually didn't change. My daughter needed bifocal contact lenses so we had to pay an extra $300 each year to essentially get a second exam in 6 months. When we went in, they told me my daughter last exam was a year ago so I asked them why I didn't get a reminder. I was told it is the patient responsibility to remember for themself because their system doesn't do this. I told them what kind of system doesn't have a basic reminder for when patients are due for annual or semi-annual exams. The lady didn't understand why a patient can't remember 6 months or a year from now about their exam. I then asked her we were in here 6 months ago buying more contact lenses so why didn't you tell us she was due for her 6 month exam... not our responsibility is their answer. I asked her doctor, Pirrone, and she said maybe I declined the service. Why would I decline my daughter eye care and especially since I already prepaid for it. After the exam, they asked me to pay the $300 extra and I told them no, I will pay for the exam today and purchase her contact lenses and will pay again 6 months later for her exam, especially since I would need to remind myself since your system is so outdated it doesn't have this basic feature. I was told they will not purchase or give me my daughter's contact prescription if I don't pay. I told them to send my family records to me and that I was taking my business somewhere else. I told the lady that the reason your services are so bad now is because your staff turnover is so high because I see new people every time I come in. She confirmed that yes, staff turnover is very high but doesn't understand how that can affect consistent services. Go here is you want an outdated system with no reminder, force to pay for extra services just to get your prescriptions, and then blame it on the patient for inadequate services. If you have Kaiser, go there. Exams are free and state of the art equipment. You don't even have to buy your prescriptions at Kaiser and can just take your prescriptions anywhere you want. Kaiser also found out that my daughter's complaint about her contact being a little blurry is true because her now previous doctor did not take into consideration her astigmatism. read more

I had the best optometry appointment with Dr. Turhal! From start to finish, the staff, assistants, and doctors really take care of you. Dr. Turhal was very thorough, unrushed, answered all my questions, and really provided top-notch care and consult. Kristy and the front desk staff are excellent, personable, helpful, with quick-follow up and support. I would highly, highly recommend you visit Warm Springs Optometric Group for your needs - I've recommended my family as well. And whats more, your patronage supports a local, small business which always helps the community at large. Thanks WSOG! read more

I can see, I can see... My vision has been checked thoroughly, my glasses are cleaner (they cleaned them for me), my questions were answered (boy, were they patient with me), and my order for contacts have been made (I hope they don't cost too much). The world is more beautiful when you can see clearly! Thank you, Dr. Pirrone! read more

We had very pleasant exp with Dr Fauria. He has been very helpful in explaining all detail and even took few calls before we finalized our daughter treatment on CRT. Front staff has been very helpful and took care of appointment very well. I support Dr Fauria and his staff. read more

Always a pleasure seeing Dr Pirrone, who is truly caring and takes time to get to know everything related to your vision! She always offers great advice & tips. read more

Loved my experience at warm springs optometric group! This was my first time coming here and I found the entire staff very kind and professional. Everyone from front desk all the way up to the doctor was very knowledgeable and helpful durning my visit. When I had to finally pick out glasses, the women helping me was so patient and didn't mind that I was taking near to eternity going back and fourth to the mask free zone so I could see how they looked with my face shape. I very much enjoyed meeting the doctor, very personable and helped me so much with my eye needs. She gave me great recommendations on things to do at home to help with certain eye issues I was having as well! read more

While I thus far like the doctor I've seen here, I'm quite frustrated by the office and staff. Highly disorganized. I've shown up for multiple appointments, to find out they made a mistake and have to reschedule. This has happened at least 2 or 3 times. Add to that no call back for days or weeks after they agree to get back to me. And good luck reaching the doctor for advice or a quick question without an appointment. I don't have time to come in every single time I have a quick question about a prescription, lenses, or contacts I bought their. Just wish they were more organized, would ease a lot of pains. It's too bad, I've liked the doctor. read more

I am seeing Dr. Susan Pirrone at this office. While Dr. Pirrone is nice, friendly and knowledgable, the front desk receptionists are rude, arrogant, and condescending. I do not mean to try to get them fired. However, it is just such a pain when they messed around my appointment time, For example, they canceled my appointment without notifying me. When I arrived at the clinic, the doctor is simply not there. Another time, they did notify me, but only 30 minutes ahead of appointment time. It's a huge disappointment to see them every time when I have to go there to see my eye doctor. I think it won't take long for me to shop elsewhere. read more

The front office staff is helpful. Misty is amazing and very helpful.  She coordinated our first visit. Dr. Fauria and all staff were warm and welcoming. They made my daughter feel relaxed as she is undergoing CRT/ Myopia Management.  We are very happy with our daughter's vision improvement with overnight lenses. Thank you Warm Springs Optometric Group! read more

I would give negative start if possible. They first attracted you to use their service by giving you a very low bill. You agreed and signed and paid whatever shown on the bill. Then after two months they sent you a bill with a high balance, claiming that you still owed them money. So if you don't want to be robbed, stay away from this place. read more

As usual the best place to go for your eyes needs, haven't been there in years but nothing has changed. The staff is very friendly and attentive to all your needs. Thank you for all your help read more

I like Dr. Susan Pirrone as a person, and have gotten good service and glasses from her in the past, but it seems now that her practice is slipping. My past two experiences there, in 2014 and 2016, have been very disappointing. My wife and I began going to Dr. Pirrone at Warm Springs Optometric Group (WSOG) in 2003. In 2010, we moved from Fremont to the coastside, but still drove to Fremont when it was time for a checkup because we liked Dr. Pirrone and the glasses we got from her. But in 2014, both my wife and I had problems with exams and glasses. At that time, my wife ordered glasses with bifocal lenses; when they arrived, the dividing line between near and far vision had been placed ludicrously high on the lenses, so that she had far vision on only the top 1/3 of the lens. She tried to wear them, but it was impossible. Those lenses were replaced by Dr. Pirrone's office. My experience in 2014 was substantially worse than that of my wife. When my new lenses came in, the prescription was incorrect. My old glasses provided far sharper vision than the new ones. Dr. Pirrone's staff browbeat me into trying to "get used to them", which I knew was nonsense. I've worn glasses for sixty years, so I know what a correct prescription looks like. Things are supposed to be clearer with new glasses, not blurrier. Still, I wore them home, waiting for some magic to happen, but soon went back to my old glasses. When I took the new glasses back to Dr. Pirrone, she acknowledged that they were wrong. I asked her how I got such a bad prescription, and she said, "Human error". She did not elaborate. She re-examined me, and the result was lenses that were much better, but still not correctly balanced. I still wear them today because they work OK. The right lens provides slightly better close vision, and the left one is somewhat better for distance, but I kept them because they were acceptable, and I was tired of hassling with glasses. In May of 2016, I went for an exam with Dr. Pirrone. I reminded her of the problems I had the previous time, and told her that the lenses I finally accepted weren't really balanced. She said she would make every effort to see that didn't happen again, and even called Gerald (who writes up orders, fits glasses and frames) into the exam room, making it a point to tell him that she didn't want a repeat. That seemed a bit odd to me, because I hadn't mentioned him at all. Dr. Pirrone examined me both in the exam room and outside of her office building, using a wearable apparatus to gauge my astigmatism correction outdoors. I then consulted with Gerald about my frames and lenses, which were to be exactly the same as my two previous visits. I was crystal-clear to Gerald about keeping everything the same. When my new glasses arrived, I drove to Fremont to pick them up. Gerald brought them out. The first thing wrong was that the lenses were not the shape I ordered (and had ordered twice before). They were rectangular instead of oval. When I put them on, the prescription was way off. The left lens was blurry, and the right lens only less so. My old glasses provided much clearer vision than the new ones. Very discouraging. Gerald again tried to convince me that the prescription was fine, and that I just had to "get used to them". I told him that I know what a good prescription is like. So, I decided that I'd had enough of whatever is going on at Dr. Pirrone's practice. I told Gerald that the glasses were unacceptable, then told the young lady at the front desk that I would like my out-of-pocket expenses for frames and lenses refunded, and my insurance (VSP) credited for the exam. She assured me that someone would call me at home that day to see what could be done. Nobody called. I phoned the next day to inquire, and was told that someone would call me in a few days, because both Dr. Pirrone and Dr. Fauria needed to review the case. Weird, but whatever. Today, I received a call from Gerald, telling me that they are sending a check to cover my out-of-pocket expenses for lenses and the frame, but that they're keeping the insurance payout for the botched exam. Gerald even had the nerve to tell me again that there was nothing wrong with the lenses, and that I just didn't want to "get used to them". Right, like I want to go through this. Never mind that they were the wrong shape to begin with. I felt like telling him what I really thought, but didn't. I phoned VSP, and was told that WSOG was crediting my insurance with materials, which means frames and lenses, but that there would be no crediting of what they charged for the inaccurate exam. So, it's going to cost me hundreds out-of-pocket for an exam elsewhere if I want new glasses before Jan. 2017. Sweet, eh? That's what 13 years of loyalty gets you at WSOG. I don't know what's going on with Dr. Pirrone's practice, but I hope it gets resolved. In the meantime, may I suggest this slogan for her clinic: "You'll Get Used to Them". read more

I've been going to the Warm Springs Optometric Group ever since they were located in their old office location. This was all the way back when I was in the third grade, so... like 13 years now? Dr. Pirrone has been my optometrist ever since then, and some of the receptionists have also been there for as long as I can remember. The staff and doctors here are really nice, and I really like the setting of the optometrist office. A lot of optometry places I've been to are really plain and uninviting, but this office is well decorated and has a warm and welcoming feeling. read more

I saw Dr. Turhal in early December, which is during the busiest time for all optometry offices. This was my first time at this office since I had just moved to Fremont, and I highly recommend Dr. Turhal and the rest of Warm Springs Optometric Group. They were helpful and friendly despite the end of year rush they were in the midst of during my visits. The office is laid out well and it is conveniently located on Mission Blvd between 680 and 880. There is a huge parking area since it's within the same giant parking lot associated with the nearby Safeway. The staff is helpful as soon as you walk in, and after the standard paper work, you are quickly taken care of by a technician who goes through a few tests before you see the doctor. I only had to wait for the doctor a minute or so, and she was great. She took the time to explain her findings, and she seemed to really care about my eye health. I never thought I needed to wear glasses, but since I've started working on the computer all day during the past couple years, I've had a bit of eye strain by the end of the day. I had worked through it by zooming in on the screen, and I didn't even think to bring it up during the consultation. Dr. Turhal identified that I probably had a problem based on her findings and suggested a pair of computer glasses. She patiently explained the various options and was extremely knowledgable. If you live in the Fremont/Warm Springs/Milpitas area, you should definitely see Dr. Turhal! read more

The service here is terrible from the beginning! I visited here a few months before COVID began. Kristy was so rude like I honestly don't even understand why! Receptionists are the ones you meet and greet with first but I got a bad impression from the beginning. Dr. Ece Turnhal was the doctor I was given an appointment with. She was so impersonal and passed mildly racist remarks. Just because you're practicing in Fremont doesn't mean you can generalize or pass remarks implying that Indians are cheap. She was implying that I didn't want to spend money and was only telling me about options that were cheaper. I don't want the cheaper option I want the best option! After all it's about your health! Why would anyone want to shortchange themselves on their own health?! Also she didn't seem like she knew what she was doing. I felt that my number wasn't measured correctly, Unfortunately none of the experienced doctors were available that time. But even if they were I don't think I'll come here again. My experienced friend got licensed in California and I'm going to her next year. The only good thing were the nice selection of frames. But other than that this place is not worth it. read more

For the past 18 years, I have changed dentists and primary doctors, but not my eye doctor, Dr Fauria. No matter how busy, I definitely find time to visit Warm Springs Optometry whenever I need to. Chatting with Kristy is always fun and pleasant. I can't remember everyone's name but I think they can understand. Still everyone is so friendly and professional. Super happy and appreciate their services for the past 18 years. read more

They have the latest styles in frames, extremely knowledgeable doctors and incomparably kind staff! I've been seeing Dr. Pirrone for my dry eyes for over a year now and am so grateful for her genuine concern for her patients. She really takes the time to help you understand your eyesight and is extremely thorough in her exams. I have learned a lot on how to take better care of my eyes because of her. Seriously, I've been wearing contacts for over 30+ years and I've never met a optometrist as passionate about eye health and as nice as her! In addition, Missy, one of the wonderful opticians there, should be commended for going the extra mile to help my 80 year old dad get a great pair of glasses. He's currently at an assisted living facility, in a wheelchair so getting around is difficult and takes planning. She went on her lunch break to his retirement community to show him some frames and measure his eyes so that he did not have to go in to the office. I truly appreciate her going above and beyond to help my dad get the glasses he needs! Everyone at this office is so professional and caring, you truly won't lower standards by going anywhere else, after a visit with them! read more

The optical department staff was very helpful. However the turnaround time for ordering a new frame was 10 days. It is too long.

Dr Pirrone was very nice and professional. No complaints except that she gave me a sample bottle of drops that was already expired. My eyeglass purchase was not as good. The staff used my computer glasses prescription instead of my regular strength prescription for my Transitions glasses. This mistake caused an additional two week delay. I was not happy about this given that I had paid over $300 for the pair of glasses and this was after insurance covered part if it. I would come back for the eye exam but will get glasses elsewhere. read more