To any and all.... I strongly advise not to ever use or have friends/family use a septic service by the name of Ward's septic. Jack Ward and his Daughter. Charged $4800 to clean out our septic and leech field. Same problem two weeks later. Came out and refused to warranty anything and even blamed it on the rain. Didn't do it during the heat wave, so rain is not it. They were rude and refused to even further discuss it. Just drove off. Highly rude and unprofessional. I tried to communicate. The rude Daughter just walked off during the conversation. I even asked her to just calm down and have a conversation about it. $4800 is a lot of money for the same problem to persist after the service is done. I was referred any a builder friend who said they should warranty their work. They were full of nothing but excuses. I left them know I'd have to seek legal recourse. She just said "go ahead". read more

We have used them in the past and again today. They were great as usual. Great family business! Very responsive, easy to work with and do great work. read more

Get price and quote upfront before any work! These guys will always try to increase the prices - especially if you live in a nice neighborhood. Always negotiate and ask for a discount. I will say the business is responsive and does quality work. read more

Super shady! Wouldn't start any work until they had cash in hand, wouldn't take card or check. Said my septic was clogged due to wring toilet paper. They said they fixed it, but it was still leaking. Different septic company came out said it needed a filter and a new cap, and it's now fixed! Expensive lesson learned! DO NOT USE! read more

Incredibly knowledgable, solution-driven, hardworking people, who'll set all your septic needs in order. We've been going through septic problems for yearssss. Previously we paid for (what turned out to be) a sub-par, bandaid fix, which lasted only months. This led to pumping the tank every 3 or so months, again for years--in trying to avoid having to replace the entire system. Turns out, we didn't need to. Mr. Ward and family literally unearthed the problem (drain field issues), showed us the root cause (some 6 inches in diameter) and got our system back in working order, in less than a day. We're so grateful to them. They are a great bunch of folks who care, know how to diagnose and fix your problem and will get you taken care of, if you give them a call. Family-owned business is icing on the cake. Hats also off to Ms. Ward, daughter, who educated us and is remarkable in every way. read more

I want to rave about Jack Ward septic and his great team. I'm selling my house and days before the photographer is due to arrive my septic alarm goes off. Immediately Jack instructs me on steps to take to prevent damage to my system. The next morning he and his team are on site, in the pouring rain inspecting the entire system from tank to field. Immediately he diagnosed the issue, and grabs his shovel to make a temporary fix so my family can get back to using our facilities while he prepares to fix the main problem. He told me he might need to bring heavy equipment to dig with, and I informed him if he did, it would destroy my lawn and the photos the realtor was about to take would be ruined. He brought even more people out and did all the work by hand to protect my lawn and the sale of my house. While he was working, he found that the 14 year old septic system was not current to today's septic inspection codes, and informed me that if the buyer of my house noticed these things, they might haggle me down thousands of dollars. So after he fixed the original problem, he had his team run to the supply shop and buy all the things required to bring my entire system up to code. Jack is a hands on business owner. He was watching everything his team did, and got down in the muck and mud to make sure the job was done right the first time. His prices were commensurate with the competition, and he put his own warranty on his work, above the manufacturers warranty. Very highly recommended. read more

for Jack Ward and family. I might recommend Ward septic if you needed a hole dug or you needed your tank pumped. If you have an issue with your septic system these are not the guys. I honestly felt like I was on an episode of candid camera. Six 'septic' experts standing around scratching their heads not knowing which way was up, and then try to charge me a ridiculous amount (220) for the call. Romanichal? Possibly. Called Texas Aero and the guy there diagnosed the issue in 1 minute. Fixed it in 10 for less than 1/2 what jack wanted. read more

Ward Septic answered my call on Saturday evening and came on Sunday morning. I have always had this level of service from Wards. They are prompt, reliable and knowledgeable. read more

Ward & his crew are great. Nice people, quick, efficient & thorough. They cleaned out my septic & drain field today. Very responsive by phone and came over quickly (twice-once for estimate/consultation & another time for the work). Will def call this family business next time I need it. Thanks y'all! read more

Jack Ward and his team were perfect. They diagnosed the problems with my septic system and fixed them promptly. It's been a relief to not have to worry anymore. Professional, respectful, knowledgeable, and timely. I can't say enough and am thoroughly pleased with the results. It's great to work with someone who says what he does and does what he says. Awesome job! read more

Excellent service! We had lived in our home a little over a year when we realized the septic was full and had the previous owners had not cleaned it out when they said they had. Not only they but we could not find the clean out lids. Wards came out and found the kids buried 3 feet down. They not only cleaned out the tank but serviced it and installed a new pump and risers. Fast forward a year and a half and we had our home listed for sale, the inspection listed items wrong with the septic, we called Wards and they immediately came out to look at the complaints and prove their work was done correctly. If we were not moving I would continue service with Wards for sure! read more

We have used Ward's on 3 separate occasions now. They are always quick to respond and show up when they say they will. Quick repairs! Very reasonable rates and excellent customer service! Highly recommend this company! read more

These folks came out on a Sunday morning when other services either failed to return calls or simply couldn't be bothered. They were courteous and efficient, and had us back in service very quickly. Highly recommended. read more

I could not say enough good things about Jack Ward and his wonderful crew. His daughter Is also a very hard worker, very careful and good work and back breaking. They worked harder than I have ever seen in my life and didn't quit til it was exactly right . 5 stars!! Pam L read more

Wards Septic is simply the best septic company I have ever engaged. Jack and Jessica are professional, knowledgeable, courteous, and the hardest working people I know. Our system is working well for the first time in over 5 years. They were highly recommended to me by two neighbors who were also impressed with their work. Wards is excellent! read more

Ward Septic came highly recommended by a coworker. They came to the house and gave us an estimate on the repair cost. They made the repairs in a timely manner and educated us on how to properly care for the septic system. They charged us a fair price and cleaned up after their work. I would highly recommend them to anyone else. read more

Answered the phone on Saturday, and showed up Sunday afternoon (Super Bowl Sunday, no less) to pump our backed up septic system. His crew worked hard on this very unpleasant task, and allowed my Super Bowl watch party to go on as scheduled. Would recommend. read more

I was very impressed with Ward's Septic. I called them at 8am on a Monday morning. Jessica brought her truck out within 45 mins and had diagnosed the problem with my tank within 15 minuets of being here. About an hour later, she had pumped my tank, and fixed the clog that was causing the system to back-up. They are highly reasonable with the cost, and didn't charge me any fee to travel. I will be using them for all my future needs! read more

Jack has put in two septic systems and fixed one for me at a rental property. He does excellent work at a very fair price and he always follows county rules in his work. He has also done some separate backhoe work for me and done an excellent job. He just came out on a Sunday morning to fix a problem where the pump had failed and things were getting messy. Took care of it beautifully in a fairly short period of time. As a funny side note two leopard frogs jumped in causing his grandson who was with him to ask for their rescue. They are now in the garden eating bugs. His is a family company and I am pleased to give him a high recommendation. Want to talk with me personally about Jack's work just call me at 512-8691893. Mahlon Arnett, Hutto read more

Found Ward's on yelp after I was less than impressed with the last septic maintenance company I had come out. Jessica came out and quickly identified the problem causing my anaerobic system to back up. She pumped the system and fixed it for a very fair price. I will be using them for sure in the future. Thanks yelp and thanks Ward's! read more

Jack Ward responded quickly to my call, examined my problematic septic situation, and determined the problem was limited to the feeder line to the drain field. He and his team replaced the feeder line, made repairs to the tank, and left the site clean. The work was completed quickly and the cost was more than fair. I am extremely happy with the outcome and highly recommend him to anyone needing repair of their septic system. John Fielding Round Rock, TX read more

This is on me but just want to give you an advice on this. Make sure you get a quote from them before starting the work. My pump had gone out and I was trying to get someone out quickly before the system starts backing up. After reading reviews, I called a few places and this was one of them. They came out the same day and had a pump ready to replace for me. Without further questions - DOH on me - they started the work. As they did the work, I talked to them about putting risers on all the lids so they won't be buried like they were. Again, DOH - didn't ask what they would charge, I had them do the work. My third DOH moment, I asked them about pumping the tank. They checked and said it needed to be pumped. I had them do the pumping too. To say the least, when I asked them how much, they said it was 4750. What can I do at this point except to pay since I had them do the work (without asking what it would cost). I asked for a breakdown and the pumping was 700 alone, new pump and install was 1700 (I looked online afterward and the same pump was around 400). The risers and lids was 1600. There was something else but I don't recall at the moment. So take it from me, don't feel pressure unless you can see it is beginning to backup on you and get quotes. I hope you enjoyed this and BTW, I have called myself all those names that some of you are saying as you read this :) . read more

Ward Septic Service was very responsive to our situation where the system started backing up in the home due to pump failure and some half-assed work done by the initial installer. Between the pump failure and a cracked lid, allowing surface water to flow into the tanks, he had some work to do. What impressed me the most is that he wanted to "do it right" and stuck to his original quote even though several issues came up as we discovered how many corners were cut during initial installation. He didn't jack up the price as many others are known to do. Very professional family business and all members of his team were friendy and willing to explain any changes that we required. Ward's has all the equiptment necessary to handle the major failures. I'm sure he's very capable of service or maintenance on any type septic system. Great customer skills and always available to keep the system running during repairs. read more

Can't sing high enough praises about the service we received from Jack and Jessica and their crew. Awesome service, sense of urgency, and very friendly and patient with us. Just good, honest, hardworking folks. We feel so blessed to have found them when we did. We had a total blockage in our RV black tank and called them around 5:00 p.m. on Monday evening. They showed up earlier than expected the next morning around 11:30. We understood they had a busy schedule that day and thought it might even be early evening before they could work us in, so we were very pleasantly surprised. THEN they came back the next day (again, another busy day for these guys) to help us clear a clog in our RV shower drain. HIGHLY recommend...great for RVers who need quick, reasonably priced service. Because let's face it, every day with a toilet that won't work is a crappy day. : read more

For customer service and fast, reliable work, this company rocks! We bought an older house about 1 1/2 years ago and had Ward come out and do major repairs on our septic system. They were fast, professional and did a great job at a fair price. Recently, we called and asked them to come out and locate our leech field so that we can have a swimming pool installed. I expected to pay for this service and called today to ask where my bill was and was told I wasn't going to be charged because it wasn't that much trouble since he was already in the area. Highly recommend this company! read more

Can't say enough good things about Jack & his daughters. They saved our vacation by unplugging our RV tank & installing a new part. We were on our way in less than an hour. Thanks for your great job. read more

Mr. Ward, his daughter and crew are excellent. He is a hard working, honest man who will tell you up front all the details of your job. He is always available to answer your questions and keep you informed. He does good, professional work at a reasonable price. I've used his services a few times and will again if the need arises. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Mr. Ward, his daughter Jessica and 2 gentlemen came to my house to work on Septic issues after I awoke to my back yard with water standing in it. There was a quick response and every detail of what was needed was discussed with me with options broken out. I cannot tell you how grateful I am with how this gentlemen worked with me and my family as close as it is to Christmas. It is hard in this day & time to find someone as fair and honest as Mr. Ward was with me and my family. He worked with us in a manner that I haven't seen in a very long time. They put the customer first!! I highly recommend this gentlemen, his family & business. It is a joy to write this review as they are certainly deserving of it and much more. read more

Called them on a Saturday thanksgiving weekend. They responded quickly, assessed the problem and made a quick repair at a very reasonable price. They were professional and treated my family well. I will be calling them again for future service and have added them to speed dial for urgent issues. Thanks again and have a happy thanksgiving weekend. read more

Five star company!! Jack Ward and his crew were at my house the minute my pipes were backing up one week ago. Realizing I needed to have pipes cleaned out he contacted a awesome plumbing company called G 3 Plumbing, they came and everything is working great!!! Jack Ward came with them to make sure we were taken care of!! Best company around for your septic needs! read more

On short notice with an already full schedule, Mr. Ward and his crew came to my house and fixed all of my problems. I'd had a septic pump go out and had a smelly puddle in my back yard. He replaced the pump and fixed my drain field. I'd bought this house used and called Mr Ward on a friend's recommendation. By coincidence Mr. Ward happened to be the installer for my system 17 yrs ago. The system had been worked on in the interim by someone other than Mr. Ward, and he was able to get it all in working order quickly, courteously, and professionally at a more than fair price. I'm an extremely satisfied customer and would recommend them to anybody and everybody. read more

Ward Septic Tank and Backhoe is #1 in customer service. Give Mr. Ward a call and he will be there asap. Great company!

We don't have anyone to compare this company to, but as far as their customer service skills they're great! Mr. Ward and his team are professional, courteous and hard working. They're prices were reasonable and they were very responsive. read more

Jack Ward and his staff did a fine job repairing our septic tank after we were told it could not be repaired. He lost the sale of a new septic tank by repairing the one we have. We had talked to several plumbers and people who repair septic tanks and waited weeks. Mr. Ward and his staff were courtieous and worked quickly and diigently to get the system repaired. And the cost was reasonable. He went over and beyond to accomodate us. I would highly recommend him to anyone. I just wish I had found him about 3 months sooner. read more

Just call Mr. Ward first. We needed an entire new septic system. Good grief they are expensive. But Mr. Wards price was right in line with all the other estimates I got. But he was able to provide a service none of the others could. He kept us "on line" with the old tank, while the new system was being installed. If the old tank filled, He'd pump it out, no extra fee. The others don't all own their equipment. Was told if a pump out was needed,it would be $400 more each time. But Mr. Ward has all the heavy equipment. He calls no subs to do anything. But what really impressed me was how he ALWAYS answered his phone, and how he ALWAYS showed up when he said he would. If you've ever hired a contractor, that became impossible to contact after the contract was signed, you know why I was impressed. I made the mistake of calling someone else for the intial pump out & drain field dig & inspection. That was $750 spent, that Mr. Ward would have included in the job bid, had I called him first. Also, there are several hoops that need to be jumped through. Professional engineer assessing the site, a special septic design for your site, getting permits. Mr. Ward takes care of all that. Fred D. read more

Beware of this guy. I needed a quote on cleaning my septic lines. He showed up smoking his cigarette and would listen to all the details of our system that I was trying to explain to him. He took the cap off one of my lines, unplugged my pump and opened the pump tank. Within 3 minutes he quoted me $2500.00. He left without closing anything and left the pump unplugged. I believe he just thought I was a "dumb girl". Later I learned that he does this a lot and always quotes $2500 for cleaning lines, no matter what. Be careful when dealing with this guy. SHADY CHARACTER. PS. I shopped around and found someone a lot cheaper and honest. read more

Excellent service! We had a "Maintainence Contract" with Ace Services, well they never stepped foot on our property after signing the contract (another review in progress). Unfortunately, we didn't know our tank had needed pumping until the sludge blocked the pump and filters and ruined the pump. I called Mr. Ward at 7:30 AM and his crew was out by 10:00 AM and had the system pumped and cleaned and replaced all of the damaged equipment by 1:30. Their price was expensive, but hey did a lot of work and did it well; if ACE had have done their job, it would have been about $900 less since we could have easily have preempted the equipment damage. I'm now aware that with an 8 hour course, we can be licensed to maintain our own septic systems and avoid the required "Maintainence Contract", Jessica Ward showed me the ropes to self-maintainence, so an 8-hour course and some blue gloves are in my future. Never hesitate a moment to call the Wards, they will do you a great job at a fair price. If you have a contract with a service provider, I have learned that nobody cares about the health of your septic system as you, so learn your system, pull those lids occasionally to ensure you are not about to encounter an expensive failure. read more

We had our 5-year inspection of our septic system. They said it looked extremely clean, recommended no cleanout, and didn't even charge us for the visit. (I add bacteria packets monthly.) We had some heavy rains about a week later, and our septic alarm kept going off, so we called them again. They came back out and said our risers were leaking, and the motor burned out trying to pump all the water out. They asked for half up-front, and would replace our risers and pump. They did all that work while we were on vacation. They came a day after we returned from vacation to see how everything was running, and we gave them the other half of their fee. It's been about a week, and everything's running great. Unlike many other services (we've had a lot of plumbing and foundation work), they communicated extremely well and came at the times they said they would, every time. They have my business. read more