Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.

They had a great deal for two pair of glasses , and I came in for that. I decided to go with a tint…read morethis time , and it came out very nicely. The service here is really good and the exam went very quickly and they were concerned about my eye health and offered other services. I've been here a couple times for eyewear and keep coming back.

Just as good as the big brands…read more However, their deals is not as good as Visionworks. However, real service, real quality, this ain't your eye doctor that cuts on quality costs. They got really good options in there.

I purchased a pair of custom Cartier eyeglasses at this store several years ago from the former…read morestore manager Petra... Since that time I have broken and almost destroyed my eyeglasses on more than one occasion. Petra actually created my eyeglasses and customized my lenses with transition lenses...(I highly recommend transitions lenses,as I can't deal with the sun in my eyes)Today I saw Stephany and she fixed my eyeglasses in about five minutes for no charge. She's definitely getting a great gift from me the next time I'm at Somerset Collection.I'd highly recommend this store for their customer service and their awesome employees. Ask for Stephany, and she will take great care of you. Their selection of high end eyewear and custom accessories doesn't hurt either. Tell them Chef Kelli sent you.‍

Fancy schmancy! Ask for Ailajai. He'll help you find the perfect pair(s). Just like these!read more

Dr. Wong is by far the best doctor I have yet to meet. His examinations are by far the most…read morethorough, that I have ever had and I am 47-years old. He goes above and beyond to lower costs for his patients. This will tell you how much I am impressed by him, that I went to see him again this year even though my vision insurance changed and he was not in my network. So, I paid out-of-pocket to have him to do my annual examination. Last year my vision had different coverage. Finally, I am not one to write lengthy reviews but when someone is as superior as Dr. Wong, well he needs to be recognized for going above and beyond to provide excellent service.

Don't ever go here they are over priced and scamming people. Went to get a eye check up to see if I…read morewas able to get a referral for a issue that I was having with driving at night from the lights causing headaches so I could get tint on my front window. They did 3 to 5 different test told me no for what I came in for and then up charged me for every test when I called to set the eye checkup the fee was 150 by the time I left it was over 250. That's not the worst before I came I asked did they take my insurance I get there and they did, then three weeks later I get phone calls stating I owe add 98 dollars because my insurance would pay the rest of the bill. But truth be told it was probably because I didn't buy they neuro glasses that cost an additional $900. Because they said I had perfect vision but this would help. 350 dollars later I still have the same issues when I drive headaches from three light and they want to up charge what a joke. NEVER GO HERE!!!

I arrived for my 10am appointment, dr. had not arrived yet. At 10:10 I asked the receptionist if…read moreshe knew when dr would be coming in, she said no. By 10;15 I left. The receptionist was very nice. However, very rude of the dr to not come in on time for clients. Will not go back, my time is valuable too.

Terrible Service because after 45 minutes of waiting, it was our turn and Nancy took care of 2…read moreother people before us. We won't be back ever again! I have 5 glasses from this location but being treated like our time is worth nothing is the last straw.

Wonderful customer service. Excellent eye doctor…read more COVID compliant. Glasses were available in 4 days. Thank you.

The doctor was so kind, caring, and no rush appointment - also had a few follow ups which were no…read morecost - really liked the doctor and I've only seen one other person there, so not a busy location either.

I recently had my eye glasses ordered through this location. The kindness and professionalism of…read morethe entire process left me speechless, I will go back in the future and I challenge anyone out their to give them a try "you won't regret it". R.C Dobbs

Really great customer service from all employees! Mary and the crew did a very great job helping me…read morein the clutch with eyeglass repairs.

Dr. DiLorenzo has been my Ophthalmologist for several years. She did my cataract surgery, perfect…read morerecovery. I highly recommend Somerset Ophthalmology. Looking for excellent eye care? This is the place.

Somerset Opthamology was good when Dr. Duvall was there. She left, the Dr I saw charged $300 per…read moreeyelash removal. I have ocular rosacea, this Dr said don't pluck them yourself, come in. So I did, $300 per eyelash later, no thank you!!! Total scam!!!!

Yes, I purchased glasses from LensCrafters. I went to this location to 'exchange' a pair of glasses…read morethat somebody (*cough* pushy salesperson *cough*) talked me into believing looked good. Well, I realized they didn't. The more I wore them, the less I could stand them. When you get enough blank stares from people you know and trust when you show your new glasses, you might have made a bad choice. I took LensCrafters up on their 90 day return/exchange policy. I know the stock varies a little by location, so I thought I would try this one since I was in the area. I went in on a busy day, but staff still tried to be helpful. The supervisor asked me what I didn't like about the pair that I wanted to 'exchange.' She asked me to try them on so that she could see what I was talking about. She showed me some frames and then left me to look around. Some of the recommendations I didn't like, but I'm picky (hence the 'exchange'). I wasn't that impressed with the stock. I didn't see a lot of Vogue (one of my favorite frames). Ray Ban was kind of limited. There was a lot of Coach, Tiffany, Prada, and other designers in that vein. I did feel a little awkward doing the 'exchange' because the supervisor asked me a few times if I was sure about my selections. She also gave me her opinion a few times and then said 'but you're the one who has to wear them.' That's right, I am, so don't push me in the direction of a frame size I'm not comfortable with. If you do, we'll just end up back in this awkward moment, with me saying I told you so. It took a very long time to find something that I felt comfortable in. No one rushed me, which is nice. I was avoiding going with black, but I ended up with black because that style frame looked the best and I was ready to raise the white flag. A visit or two to a few more stores and I would probably have had all of SE Michigan covered. I couldn't get the glasses in an hour because they didn't have my lenses in stock. I was told that it would be up to a week. That's acceptable. I've waited about two weeks at other retailers. I have purchased glasses from LensCrafters in the past, and I will say that this is the first time that I have not been able to get my glasses back the same day. I said that to say that their claim to 'glasses in 1 hr.' isn't a complete load of crock. I would have given more stars if this location had more of a variety in what I call the mid-level frames, instead of the high-end frames.

Came in today to get my brothers glasses fixed since the place we originally bought them from is…read moreclosed on Sundays and he needs them for school tomorrow. When I arrived, the woman at the desk was on the phone with a customer, after she got off the phone she then helped another customer who came in after me. Even after we were finally acknowledged and told to sit, she helped yet another person who arrived later. After waiting about 30 minutes, we were told they couldn't fix the glasses because we didn't buy them there unless we get a new prescription with them. I've had minor fixes done at other eyeglass places for a fee, so I wasn't expecting anything free, just help in an urgent situation. Unfortunately, the lack of customer priority and unwillingness to assist means I won't be returning nor recommend this location.

I recently got a new pair of rimless eyeglasses from an online-only retailer. If you don't know,…read morerimless means these glasses don't have frames. The bridge and temples screw directly into the lenses. Rimless also means these things are delicate so, of course, it was only a matter of time before I messed them up. It took me only a couple weeks after receiving them before I slept with them on and got them all bent out of shape. At that point they no longer sat properly on my face. The retailer didn't have any repair options so I visited LensCrafters thinking they'd be able to send them to Ray-Ban for repair. Well, after checking in at the store, I was asked to have a seat and wait while the tech took a look at my glasses. After a short while, she returned with my glasses all magically back to normal. I was amazed and extremely grateful. My next surprise came when I was told the repair was complimentary. I later realized that they offer minor repairs for free but I gotta give LensCrafters props for great, talented employees and for running a smooth operation during lockdown. Everyone wore masks and gloves and made sure customers were socially distanced.

i wish I would have read these reviews before going to Scamcrafters. I worked in the optical inser…read moreindustry for over 18 years. the manufacturers have warranties on lenses. I tried to get my scratch replacement and she said I didn't buy the protection plan. I didn't buy what comes automatically with the lenses??? Noney grab , unethical practices- especially when I paid $400 out of pocket after what my insurance covered. 0 recommend.