I highly recommend going to House of Optical to buy your glasses. I signed in when I walked in and…read moreshortly after Erin called my name. She walked around with me helping chose frames that would look good on me. Erin was such a delight to work with. She made it fun with her pleasant personality. I had been procrastinating purchasing glasses because I would have a difficult time chosing what frames to purchase. It was easy because of Erin's help.

Excellent customer service and quality work. Highly recommend them. Also great choice in framesread more

Just as good as the big brands…read more However, their deals is not as good as Visionworks. However, real service, real quality, this ain't your eye doctor that cuts on quality costs. They got really good options in there.

I'm very disappointing with the quality of OptimEyes lens coatings. My new glasses are not even a…read moreyear old and the lenses are scratched-up all over the lenses. I've never had this happen before with normal use. Glasses usually last me years. These were way too expensive for a throw away pair.

The staff here ignored myself and my husband. We both are…read moreeyeglass wearers and thought we would try this place out as we were done shopping for the day. However, we walked in there. We stood around for a few minutes. No one picked their head up to greet us. Ask us if we needed help. My husband was looking at the frames and I was just waiting for someone to help so I looked in the faces of the three people that were there. There were two of them that weren't busy at all and everyone ignored us. This deserves every bad review for personality every band review for friendliness I hope this place closes down.

I went to Warby Parker at Somerset two weeks ago, and I can't express enough how much I don't…read morerecommend them. I told the doctor there multiple times I was seeing double if not triple at the end of the appointment. To which he told me my eyes just "weren't adjusted yet" Went today to SVS and finally got the correct prescription and could see perfectly. Top is prescription from Warby, bottom SVS. The floor staff were wonderful, very friendly and helpful. (By the way, Warby doesn't offer refunds. Only "rechecks" with the same doctor. Why would I waste my time seeing the same doctor that didn't listen to me in the first place.)

wonderful place--we met dr.wong when he had a place in rosevilles costco--we remembered him & found…read morehis new business--all of his staff are real sweet like him...

Highly recommend. Dr. Wong is professional, friendly and totally upfront and honest. Couldn't be…read morehappier with entire process.

I arrived for my 10am appointment, dr. had not arrived yet. At 10:10 I asked the receptionist if…read moreshe knew when dr would be coming in, she said no. By 10;15 I left. The receptionist was very nice. However, very rude of the dr to not come in on time for clients. Will not go back, my time is valuable too.

Terrible Service because after 45 minutes of waiting, it was our turn and Nancy took care of 2…read moreother people before us. We won't be back ever again! I have 5 glasses from this location but being treated like our time is worth nothing is the last straw.

Wonderful customer service. Excellent eye doctor…read more COVID compliant. Glasses were available in 4 days. Thank you.

The doctor was so kind, caring, and no rush appointment - also had a few follow ups which were no…read morecost - really liked the doctor and I've only seen one other person there, so not a busy location either.

Really great customer service from all employees! Mary and the crew did a very great job helping me…read morein the clutch with eyeglass repairs.

Evidently an optometrist has just quit and this staff was very confused as to why I was there today…read more... even after they made the "6th month" appointment. After the tech rushed me in for "photos" The opening line from the clinician was "this will be out of pocket today". My closing line was "so long peril vision". You may want to get the full run down before allowing any procedures that might cost you.

Somerset Opthamology was good when Dr. Duvall was there. She left, the Dr I saw charged $300 per…read moreeyelash removal. I have ocular rosacea, this Dr said don't pluck them yourself, come in. So I did, $300 per eyelash later, no thank you!!! Total scam!!!!

The wait time is 2-3 hours on most days if your appointment isn't rescheduled…read more It is chaotic and disorganized. There are different technicians every time I visit. It just doesn't instill much confidence for a medical facility.

Came in today to get my brothers glasses fixed since the place we originally bought them from is…read moreclosed on Sundays and he needs them for school tomorrow. When I arrived, the woman at the desk was on the phone with a customer, after she got off the phone she then helped another customer who came in after me. Even after we were finally acknowledged and told to sit, she helped yet another person who arrived later. After waiting about 30 minutes, we were told they couldn't fix the glasses because we didn't buy them there unless we get a new prescription with them. I've had minor fixes done at other eyeglass places for a fee, so I wasn't expecting anything free, just help in an urgent situation. Unfortunately, the lack of customer priority and unwillingness to assist means I won't be returning nor recommend this location.

Went to this location in Troy. They told me my insurance didn't cover much but they forgot to…read moremention that I was out of network. Proceeded with getting glasses. Paid for my glasses. Ordered transitions and the glasses don't transition. Called the store the lady was asking when I got my glasses? If you pulled it up on the screen, you can see when I purchased them. She said she will see what she can do. What do you mean? You're going to fix it or give me my money back. I'm going to keep complaining until this get resolved.

The store on 14 Mile in Troy near Oakland Mall is shady and crooked. I went in to buy prescription…read moresunglasses and the saleslady showed me very expensive frames on the wall. I told her I wanted the cheaper frames shown on their website and she said they didn't have any of those frames in the store. When I accused them of bait and switch, she went and got her manager, who came out with a key and unlocked a cabinet with the cheaper frames shown online, right after the saleslady said they didn't carry those frames in the store. I chose one of the cheaper frames. Then she purposely screwed up the order so when the glasses came in, they were clear glass, not tinted as sunglasses. She said the lab made the mistake, but then she proceeded to ask me what color tint I wanted and how dark, which she didn't ask me when I originally order them. The order wasn't sent in with the tint information and I believe she did it on purpose. I had to wait another week for the glasses to be remade. She was curt and dismissive. I hope nothing goes wrong with the glasses because I don't want to have to go back there.

I called to make sure they were in-network and was told they were, only to find out after the…read moreappointment that they were not. They didn't even ask us what features we wanted on our glasses. They just added every single bell & whistle which resulted in a ridiculous bill because they were not in network. We also told them we wanted slim lenses which they guaranteed would be and charged us extra. When we got the glasses, they were they as thick as our old ones. They explained to us that that was the thinnest they could make them due to the prescription and the frame type----then why the hell did they assure in that they'd be thin during the ordering process??? - oh yeah, to charge us for it. These people are liars and scammers! Go elsewhere!