Great selection of frames and lens options. Staff is very fiendly and knowledgeable. Maximized my…read moreinsurance benefits. Highly recommend this location.

Top Notch Service! This place was nice, I was greeted when I arrived and given a tour of all the…read morelenses (I felt like a VIP). Then she gave me a shopping tray to put the frames I liked in, and we sat at her desk to discuss. Using the tray was kind of awkward as picking up frames and trying on frames was difficult with one hand. You'd think I'd be an expert in that though... I had a prescription already, so I was just looking to find a new pair and after going through some frames, I found a pair that fit well and looked acceptable and we were onto the pricing portion. Luckily, they were having a Labor Day sale with 50% off Lenses and 30% off Frames. Score! We went through the fitting process, she attached some type of measuring thing to the glasses to measure my head or something or other and placed the order. I paid and an about a week, my new set of eyes was in! I can see clearly now, the rain is gone... but give it 5 minutes and it will be back! It's Florida!

Large selection of frames. Everyone was patient and accommodating. Unfortunately after multiple…read morevisits and $300, I still need my readers to see small print. I guess my eye issues were beyond their scope of expertise. I was told that my lenses were stronger than they normally make, and yet, I still have difficulty with them.

I've been to this location twice, once for my son, and a second for myself. Everyone is super nice,…read morebut not ONE person in this location has any sense of urgency. Be prepared for at least a 2 hour wait between getting your eyes checked and then picking frames. I'd like to say the pick up is different but it's is not. Slow!

I didn't even realize this store was in Waterford, but after seeing their commercials on TV with…read morethe Mr. World dude who's in awe of this place, I searched for it and found this one close by. I had a prescription already and was just shopping around for glasses. I walked in and was greeting by a gentleman who explained how it works and how they have a get two pairs special. I didn't need two pairs and I wasn't sure how to just buy one pair (nor did the guy explain it well), so I was immediately kind of doubting I'd get something here. I looked at the various framed which ranged from $99 to over $300 and just couldn't find something I liked or fit me well. Plus, the Mr. World dude wasn't there to entice me in any way. His amazement of this average store is misguided.

I've been getting my eyes examined here once/year for nearly a decade and can't believe that I've…read morenot reviewed them yet. For starters, its been a decade for them providing me this service so I suppose that says it all for my satisfaction with the service here. I don't have any complaints. I typically call in the Summer to schedule my annual visit for the Fall. I've always been able to get my first or second appointment choice without issue. They are pretty good with the automated and personal reminders for appointments. If an earlier appointment becomes available, you'll get automated message to opt for the earlier appointment if you want it. Once on site, I'm typically greeted by the staff working up front in the showroom doing eye glass fittings, etc. The exam in performed in the back. At check-in, you're ID and insurance is verified and you're given a clip board with documents to complete. Probably best to arrive at least 15 minutes early in order to have time to complete these without a rush. Most of the time, I've probably waited 5-10 minutes after handing in my clip board before the tech takes me in for the ocular screenings. This takes about 10-15 minutes. Sometimes the Doc is immediately ready for you and sometimes there could be a short wait. Once you're done with the Doc, you pay and receive your prescription, if you have one. If you have a prescription and want to fill it, then you'd see the staff up front. Everyone has been cordial, friendly and helpful. Overall, its been good enough for me to continue coming back.

Great, friendly service. I've been going for the past few years & it's always a great experience…read more Marcia is an excellent optometrist & Katherine made the check out process smooth. With my insurance it's quite affordable even with the protection plan.

I love an Asian female optometrist there, she's INCREDIBLE! I can see clearer with her great…read morepatient work, plus my eyes work less, less straining. The eyeglasses selection is nice, not a lot to choose from, but some real standouts. I really like this place. If you have issues or questions just speak with the manager & things work out.

The kind staff here helped me when my glasses broke while traveling. They repaired them on the…read morespot. Excellent customer service and very friendly staff. Grateful I found them when I needed help. Nice frame selection in there, too!

Clean office, polite staff. Very thorough - I've never had my blood pressure checked at the eye…read moredoctor before. I was seen within about 5 minutes after I completed paperwork. Dr. Mondesir takes time to explain things and make sure all questions and concerns are addressed. The business hours are convenient to my schedule, and I was able to be fit in for a follow-up appointment on the same day that I called. Great service all around.

New year, new glasses. But likely won't be returning. The practice is large, but the staff does do…read morea good job to make you feel like you are the priority. That said, as mentioned in other reviews it is an expensive place when it comes to products and while they do provide you a bare bones Rx they won't give you additional info to allow you to safely obtain (glasses, etc) from other affordable options. This signals that the focus is indeed profits over care, with care focused only if you're paying beyond the base yearly visit. Prepare to spend a few hundred out of pocket for a single pair of glasses, even with any insurance discounts. Also they will not provide you with PD - even if you ask. It's important PD is accurate otherwise ordering elsewhere can result in bad glasses. When I asked for PD, even after purchasing glasses from them, I was informed that PD is an internal measurement they do not share and that if I want it or need it then I'm able to just do it myself using online instruction or methods. For these reasons, I'll likely be trying somewhere new next year as I'd like to not have my personal health info locked behind privacy. After all, why can't I see my own health data?

I was hopeful this would be a good experience, but unfortunately it was not…read more My prescription includes prism, and the doctor mentioned that he does not work with prism very often. To be fair, I do not know whether the problem was the prescription, measurements, or the lab. What I do know is that my glasses were made three times, including two remakes and a prescription recheck, and I still never received a pair that worked properly for me. The overall experience was very disappointing. During my initial visit, there was nobody available to assist with ordering glasses, so I had to return later for a separate appointment. The sales process felt very high pressure, and I was repeatedly told that my current glasses looked bad and that she would never let me leave wearing glasses that looked like that. Those comments made me feel uncomfortable and self-conscious. Communication was also poor. For the third pickup, I was specifically told to come at a certain time so the office manager could be there, but she was not present when I arrived. I requested a call and never received one. I ultimately had to dispute the charge with my credit card company, and the dispute was resolved in my favor.

The doctor gave a very quick test. I had to stop him to ask him a question before he walked out of…read morethe room. Then when I sat down with the glasses, they completely up, charged me without asking me if I wanted everything added on. I had to ask for a breakdown of the bill and remove things that I did not want on my glasses. The girl who sat down with me said that I would be getting a call on Friday, January 26, 2024. I called today on January 30, 2024 and they said that my glasses may not be done until the end of this week it was overall terrible experience.

I've been seeing Dr Nair for a couple of years now and the only struggle I've been having is the…read morepayment. They want you to pay full price, they don't split in half or even send a bill if you can't afford that time. I have been having headaches for so long due to old glasses wear and they wouldn't renew my prescription. They require an exam before they can do that.

this is the WORSE place that someone should have their eyeglasses done! They are so irresponsible…read moreso far it has taken 1 month for them to replace my eyeglasses, supposedly because they ran out of the frames that I had chosen! They are very quick in taking your money and the insurance, but once they have that that's all they care. This office should be closed.

Price of eyeglass frames are outlandish. I can get same frame at Costco for 60% less. If you…read morehave insurance to use here, buy your frames elsewhere and just let them put in lenses. You can then get reimbursement for the frames through your insurance out of network reimbursement. U saved over $150.

I have never had a problem getting an appointment or waiting too long at this office. The office…read morestaff have always been friendly and helpful and I cannot say they have ever pushed me to buy extra services. They have been very helpful with me when I was trying different contacts. I have always seen Dr. Brian Runda who is incredibly nice, professional and attentive. I never feel rushed and he always answers my questions. I like this office and I would return but I decided I would rather go to a practice that has ophthalmologists, should I have any serious eye issues in the future.

Scheduled an appointment for today at 11:40. I showed up ON TIME. I did not find the staff inviting…read morenor helpful. Went to the first desk, told the girl i was there for an eye exam. She pointed at another desk. Went to that one and that girl pointed to a 3rd desk. There was 2 women, one young and one way older. The young one was polite and started getting the paperwork to check me in. The older woman seemed confused as to why I was there. I told her I had made an appointment. She kept looking at her computer confused and started saying I didn't respond to the "Texts" to confirm the appointment. I am 67 yrs old and don't like texting. I am also not in the habit of giving out my personal phone number. I did it once to a doctors office and they hammered my phone for 10 days with texts reminding me of the appointment. I now give out my work number that goes to an auto attendant. She kept belittling me about not confirming to texts, So I told her I would go elsewhere and left. Her boss and office lost business and I will never return. I have good eyeglass insurance. This experience was at the Alafaya office.