I arrive for my appointment, the manager has my paperwork and continues to take customers that came in after me to make appointments, answer questions and so on. Finally the doctor actually had to ask her to finish my paperwork so he could call me back. Then I am NOT given my original rx for my classes, I'm given a copy. I'm told to look for glasses, after I find my glasses. I'm now told the lady that handles that is at lunch until 3:30. I don't have time to wait 45 more minutes to then see her. So I asked the manager to hold them. She gives me a card with the hours and tells me I can only see these 2 women Monday-Friday. Monday was a holiday, I call today to confirm the glasses are there before I drive back to the store. NOPE, they can't find them and I need to call back tomorrow.
This is the WORST customer service ever!! Will be taking my Rx elsewhere !! Sad part is the doctor was awesome!! It's the staff that is the worst!! read more