What can I say....I've gotten lenses here before and not a problem. I came here and asked for…read morepolarized lenses. They charged me $175. When I got them, they looked weird. When I got to my car..they were not polarized. I went back and told them. I had to wait for the rep that helped me. I told her the issue and she said the new ones will be in a week. I stopped in to get the new ones and they still were not right. She gave me a refund and also she wanted to make it right. So I went back in to see if they were in and were not. 2 more weeks went by and nothing. They finally said it's in. I went in only to find out they were sooo horrendous I was shocked. To top this off...a person that has been there for years could not see what I was talking about. I mean come on...at this point I wanted my glasses and leave and goto my original place. (OPTICAL ILLUSION) oh and on top of that they charged me $120!! In The picture below, top(optical illusion) bottom(eye to eye) look at the difference and it took 3 days!!!!! From ordering to installing!! Never again

Buyer Beware! Refuses to provide me with a ITEMIZED receipt that states I have a one year warranty…read moreand that I purchased Crizal Sapphire for my lenses. Claims it's on file but won't provide me a detailed receipt. Why not? This has always been my experience at competing optical stores. ASK FOR ITEMIZED RECEIPT AT TIME OF PURCHASE. Once you pay it's too late. Service - picked up glasses and they were handed to me with a card - I guess to read, but she moved onto to next customer (my husband) without asking me to read card, adjust frames, nothing. I guess once you pay for your glasses...customer service ends. Too many better places to go at this mall/location. Buyer Beware. Filing a complaint with the Better Business Bureau as well.

The staff is friendly and helpful; Dr. Steven Weisfeld is excellent and will test your sight for…read morechanges over time when you are a regular client. I trust his judgement and skill without any question. The store has a good range of beautiful frames in all price ranges. The staff has been here for a long while and is very accommodating.

In the door: Warm, friendly greeting from woman with excellent people skills. Back office: thorough…read moreexamination punctuated with *aggressive* pitch for unwanted glasses reminiscent of Midas Muffler Mgr. who tried to sell me entire exhaust system that was not needed. Out the door: a $99 charge for services(?) that I had never encountered before at a routine eye examination. Won't be back.

Entered the store this morning, one customer at the check out counter with an employee another…read moreemployee at the center table. No one greeted me or asked if I wanted help. I looked at glasses for 10-15 minutes then the other customer left. No one approached me or even acknowledged that I was in the store. the two employees spoke for a few minutes then one went in the back room and the second one was looking at her phone. another customer entered with her son, the employee at the table greeted them , offered to help yet never acknowledged my presence. I found glasses I liked but decided they weren't interested in selling to me so I left. I try another Store tomorrow.

I had a wonderful experience from start to finish at Warby Parker Montvale. For starters, Vicky,…read morethe remarkable young woman who greets you when you arrive and helps you as you are about to leave, was gracious and hospitable. She was transparent about the process as this was my first time at WP. Jasmin did the initial workup and was terrific. She was clear about procedures and very professional. Finally, Dr. Kraft, the optometrist, gave me the most thorough eye exam I ever had. Dr. Kraft is very knowledgable, He explained his findings thoroughly and was not only brilliant but honest. When it came time to suggest glasses he told me NOT to get them until I dealt with my cataracts (first time diagnosis). He explained that the cataract surgery would change my vision and consequently my glasses prescription. I recommend them without hesitation or qualification,

These people are caring and very talented. This is the place to go…read morefor eyewear and eye care needs - glasses, prescriptions. etc. They have the best selection of glasses also.

I came here for the first time on the recommendation of a friend and I'm glad I did. Everyone here…read morewas professional and friendly with a true caring for making sure I was taken care of and pleased with the choices I made. They took the time to help and gave my 100% satisfaction. This is where I'll come for my eyeglass needs from now on. Thanks

Dr Brody took her time to listen to our concerns & addressed each one calmly & clearly…read more She was very knowledgeable and friendly as well. Overall I would recommend Dr Brody highly.

Needed my annual eye exam and used ZocDoc to book an appointment with Bergen Optometry…read more The office is located on a busy Street in Hackensack where there is only metered street parking but I was able to find a spot right away. I arrived early to my appointment and they checked me in and had me wait in the spacious waiting room area where they have a cute coffee station. I was seen at my scheduled time and the Optometry Assistant who took the initial screenings and photos of my eyes was very friendly and thorough. Dr. Tong was who administered my detailed eye examination and let me just say she is sooooo thorough! She asked all the questions I expected and many others I didn't expect but mattered. She explained everything she was doing and explained in detail what all of her readings and photographs showed. I highly recommend Bergen Optometry and will be visiting again to fill my glasses RX.

Purchased my glasses here and they started pealing after a few months. I asked for them to be…read morereplaced with another pair as it is clear the frame is no good and it will continue happening. Shah agreed to the price of $90 to replace my defective ones. I get a call 2 weeks later to let me know that my glasses were ready to be picked up and that I had a balance of $200. Her receptionist (probably the 4th I've known to work there since I've seen her) said the doctor won't come to the phone to further discuss this discrepancy. Only after I started posting bad reviews did she call to say she'd give me the frame and with a much cheaper lens for $99.99. I won't give her one more cent of my money. Don't bother with this place. Go to another place the stands behind the products they sell and that hold some degree of professionalism. Her frame selection is awful too, so don't waste your time. I should have ran out of there the minute I walked in. It never felt right and now I know why. Whatever you do, get it in writing because the people there keep switching and Shah won't keep her word.

Have you ever wondered why the protective coating on your prescription glasses will start to crack,…read morelook scratched, or fade in certain areas? I brought this problem to two different eye doctors, who all swore that it's some defect with the lens and that the lens I buy from THEM wouldn't do it. Yeah right... So when I walked into More Eyecare and mentioned this problem, Irving had an answer for me right away.* The customer service here was above and beyond amazing. Irving was the one who walked me around and this guy is SO willing to take the time to discuss frames and lenses and anything else about eyes with you. He really knows his stuff and is happy to make recommendations and keep things within a certain price range. So... I walked in thinking of only ordering a pair of lenses for my current frame. I walked out having bought the lens PLUS three pairs of sunglasses.** Although I was fine with the prior shape of my lens (I have a frameless, so the shape can differ), Irving went out of his way to suggest frames that will better job of complementing my face. He even went so far as to cut a sample pair of lens for me at half prescription so that I could see how it looked. Of course, this new shape looked better, and I was thrilled with it. Once we were set on the shape, hubby and I headed to the nearby mall while Irving went to cut the real lens. They then spent almost an hour helping me adjust the fit and bend of my glasses. As for the decor - It's not a huge store, but there are plenty of chairs, and a large comfy leather sofa in the middle of the room. There are two back rooms, both with sinks and a small tray of contact lens fluid and free contact lens containers for if you need to take them out, rinse them, or anything else. When I started to use the already opened contact lens cleaning fluid (which was close to empty), Irving said I didn't need to use that one and then he gave me a new unopened box of contact cleaning fluid that I could use there and then take home. The store has been quite busy on the weekends that I've been there, but no customer service is ever sacrificed. Chung, who is the owner of the store also works there and he's a bit more quiet and doesn't talk as much, but he knows his stuff just as well. This place is not open on Sundays, but there is another More Eyecare in Ridgewood*** that is open on Sundays. I've seen lots of people just walk in and ask to have some small aspect of their glasses/sunglasses fixed. I don't believe that each pair was bought from this store, but it doesn't matter to Irving and Chung. They are happy to help and are great at building a relationship with their customers and any potential customers that walk into the store. Lastly - Irving sold me on this new type of protective coating for my glasses that is dust and fingerprint resistant. I was hesitant because it costs about $75 more, but it was SO worth it! less cleaning, less smudges, I can touch my lens w/ my finger and not get prints. AMAZING. Also, if you have some discounts with your insurance, the price difference drops a bit too. 2 year warranty on the coating so if anything happens**** I can just bring it back to More Eyecare and they'll make me a new pair of lens. With this kind of customer service, I don't doubt that the procedure will be a breeze, should it be necessary. Lastly - depending on what you get and how many things you buy, there may be some room for negotiation on some of the prices. Not guaranteeing anything, but, yeah... you should definitely visit this store. ------------------------------------------------- * You'll have to visit his store to get the answer***** ** In my defense, one of the pairs of sunglasses was for my husband, and the other was a specialized clip-on for my prescription glasses. *** I think it's Ridgewood NJ ... Google Maps says the place exists, so that's good. **** See ***** below for the possible things that could "happen" to cause problems with the coating on the lens. ***** Just kidding - the reason the coating cracks or scratches is because you can't run the glasses under hot water to wash them. It must always be cold and must be cleaned w/ a nice paper towel thingy. Don't use the soft cloths they give you with your glasses for dust. Only use those for finger prints or smudges because the dust will collect in the cloth and cause scratching the next time it's used.

The man was very helpful and very kind. It was an easy process, I picked out my frames and I was…read moregood to go. Definitely recommend I style optical outlet !

Very unkind Rude guy working counter. Looked at me up and down like I was a bother and…read moreunwelcomed....like I did something wrong walking in the store. Not sure what motivated his lack of any decent treatment whether it was racial discrimination or because he treats all customers that way but after my husband walked in (he was wearing scrubs and a healthcare professional) he started treating me better. I walked right out with my husband. Horrible experience. Learn some in treating people with some decency.

Excellent. Every business should be this profesional. I broke my glasses and the staff were…read moreable to repair them on the spot.

Excellent service with a great choice of glasses. Highly…read morerecommend their products and services.