We went in there this past Saturday for glasses for my son. There were 2 people upfront with ZERO…read morecustomers inside. We had gone in asking for help to find some glasses for our son, one of the ladies leads us in the back opens up a cabinet and gives us a tray of plastic frames. She then tells us these are our options plus a section on the wall. She then leaves and doesn't help us with any questions. We start trying on glasses thinking it's very odd for no one to be helping us... when we see her walk by. We ask her 2 questions about color and options for fit which she gives us literally 2 word answers for and proceeds to walk away. It was clear we had more questions and could have used some help. I walked out with my kids and husband completely turned off by the lack of basic customer help. We were ready to buy at least 2 full package glasses.

Ridgewood Eyewear is by far the best of the best for glasses and incredible customer service. I…read morehave been wearing glasses for most of my life, and I've always struggled to find glasses that look great and fit well. At Ridgewood Eyewear, they have an amazing selection of high quality, distinct, fashionable frames to choose from. I was really impressed with how many different top-of-the-line, beautiful frames they have. I also really liked how they helped me find frames that fit and looked good. I have never encountered such helpful people who guided me to find the best frames for me. Mostly, I want to express my gratitude for the tremendous customer service that I have consistently received at Ridgewood Eyewear. I had to get a few adjustments on my glasses to get them to fit just right, and each time I went in, they really listened to where the glasses felt too tight. They were always cheerful when I went back, and they always made me feel welcome. It was just amazing how they were able to make the fine adjustments needed to make my glasses fit perfectly. Ridgewood Eyewear is the ONLY place I will go for glasses and I will continue to rave about how magnificent they are. If you need glasses, head over to Ridgewood Eyewear, you'll be glad you did!

Purchased my glasses here and they started pealing after a few months. I asked for them to be…read morereplaced with another pair as it is clear the frame is no good and it will continue happening. Shah agreed to the price of $90 to replace my defective ones. I get a call 2 weeks later to let me know that my glasses were ready to be picked up and that I had a balance of $200. Her receptionist (probably the 4th I've known to work there since I've seen her) said the doctor won't come to the phone to further discuss this discrepancy. Only after I started posting bad reviews did she call to say she'd give me the frame and with a much cheaper lens for $99.99. I won't give her one more cent of my money. Don't bother with this place. Go to another place the stands behind the products they sell and that hold some degree of professionalism. Her frame selection is awful too, so don't waste your time. I should have ran out of there the minute I walked in. It never felt right and now I know why. Whatever you do, get it in writing because the people there keep switching and Shah won't keep her word.

Have you ever wondered why the protective coating on your prescription glasses will start to crack,…read morelook scratched, or fade in certain areas? I brought this problem to two different eye doctors, who all swore that it's some defect with the lens and that the lens I buy from THEM wouldn't do it. Yeah right... So when I walked into More Eyecare and mentioned this problem, Irving had an answer for me right away.* The customer service here was above and beyond amazing. Irving was the one who walked me around and this guy is SO willing to take the time to discuss frames and lenses and anything else about eyes with you. He really knows his stuff and is happy to make recommendations and keep things within a certain price range. So... I walked in thinking of only ordering a pair of lenses for my current frame. I walked out having bought the lens PLUS three pairs of sunglasses.** Although I was fine with the prior shape of my lens (I have a frameless, so the shape can differ), Irving went out of his way to suggest frames that will better job of complementing my face. He even went so far as to cut a sample pair of lens for me at half prescription so that I could see how it looked. Of course, this new shape looked better, and I was thrilled with it. Once we were set on the shape, hubby and I headed to the nearby mall while Irving went to cut the real lens. They then spent almost an hour helping me adjust the fit and bend of my glasses. As for the decor - It's not a huge store, but there are plenty of chairs, and a large comfy leather sofa in the middle of the room. There are two back rooms, both with sinks and a small tray of contact lens fluid and free contact lens containers for if you need to take them out, rinse them, or anything else. When I started to use the already opened contact lens cleaning fluid (which was close to empty), Irving said I didn't need to use that one and then he gave me a new unopened box of contact cleaning fluid that I could use there and then take home. The store has been quite busy on the weekends that I've been there, but no customer service is ever sacrificed. Chung, who is the owner of the store also works there and he's a bit more quiet and doesn't talk as much, but he knows his stuff just as well. This place is not open on Sundays, but there is another More Eyecare in Ridgewood*** that is open on Sundays. I've seen lots of people just walk in and ask to have some small aspect of their glasses/sunglasses fixed. I don't believe that each pair was bought from this store, but it doesn't matter to Irving and Chung. They are happy to help and are great at building a relationship with their customers and any potential customers that walk into the store. Lastly - Irving sold me on this new type of protective coating for my glasses that is dust and fingerprint resistant. I was hesitant because it costs about $75 more, but it was SO worth it! less cleaning, less smudges, I can touch my lens w/ my finger and not get prints. AMAZING. Also, if you have some discounts with your insurance, the price difference drops a bit too. 2 year warranty on the coating so if anything happens**** I can just bring it back to More Eyecare and they'll make me a new pair of lens. With this kind of customer service, I don't doubt that the procedure will be a breeze, should it be necessary. Lastly - depending on what you get and how many things you buy, there may be some room for negotiation on some of the prices. Not guaranteeing anything, but, yeah... you should definitely visit this store. ------------------------------------------------- * You'll have to visit his store to get the answer***** ** In my defense, one of the pairs of sunglasses was for my husband, and the other was a specialized clip-on for my prescription glasses. *** I think it's Ridgewood NJ ... Google Maps says the place exists, so that's good. **** See ***** below for the possible things that could "happen" to cause problems with the coating on the lens. ***** Just kidding - the reason the coating cracks or scratches is because you can't run the glasses under hot water to wash them. It must always be cold and must be cleaned w/ a nice paper towel thingy. Don't use the soft cloths they give you with your glasses for dust. Only use those for finger prints or smudges because the dust will collect in the cloth and cause scratching the next time it's used.

Entered the store this morning, one customer at the check out counter with an employee another…read moreemployee at the center table. No one greeted me or asked if I wanted help. I looked at glasses for 10-15 minutes then the other customer left. No one approached me or even acknowledged that I was in the store. the two employees spoke for a few minutes then one went in the back room and the second one was looking at her phone. another customer entered with her son, the employee at the table greeted them , offered to help yet never acknowledged my presence. I found glasses I liked but decided they weren't interested in selling to me so I left. I try another Store tomorrow.

I had a wonderful experience from start to finish at Warby Parker Montvale. For starters, Vicky,…read morethe remarkable young woman who greets you when you arrive and helps you as you are about to leave, was gracious and hospitable. She was transparent about the process as this was my first time at WP. Jasmin did the initial workup and was terrific. She was clear about procedures and very professional. Finally, Dr. Kraft, the optometrist, gave me the most thorough eye exam I ever had. Dr. Kraft is very knowledgable, He explained his findings thoroughly and was not only brilliant but honest. When it came time to suggest glasses he told me NOT to get them until I dealt with my cataracts (first time diagnosis). He explained that the cataract surgery would change my vision and consequently my glasses prescription. I recommend them without hesitation or qualification,

What a wonderful experience and exquisite customer service! I highly recommend for both optician…read moreand audiologist care. Even after you are done, the caring and support if you have questions or need anything is really beyond compare. It is worth every penny because this business has been in town for many years..they have roots and they care about the people who purchase their products. They care about the elderly who may not be able to travel and they accomodate beyond any other business offering similar services. Don't hesitate..stop by and see for yourself!

Dr Brody took her time to listen to our concerns & addressed each one calmly & clearly…read more She was very knowledgeable and friendly as well. Overall I would recommend Dr Brody highly.

Needed my annual eye exam and used ZocDoc to book an appointment with Bergen Optometry…read more The office is located on a busy Street in Hackensack where there is only metered street parking but I was able to find a spot right away. I arrived early to my appointment and they checked me in and had me wait in the spacious waiting room area where they have a cute coffee station. I was seen at my scheduled time and the Optometry Assistant who took the initial screenings and photos of my eyes was very friendly and thorough. Dr. Tong was who administered my detailed eye examination and let me just say she is sooooo thorough! She asked all the questions I expected and many others I didn't expect but mattered. She explained everything she was doing and explained in detail what all of her readings and photographs showed. I highly recommend Bergen Optometry and will be visiting again to fill my glasses RX.

My ophthalmologist insisted I use Joel to fill my Rx for glasses. That was 3 generations of glasses…read moreago. So glad I met this master of lenses. Joel is caring and capable. He will keep working with you until your new glasses are perfect,

Excellent service. Very nice owner of business. This man is also a great photographer. I went there…read moretoday & he was closed. I'm being told by his neighbors that he has brain cancer.

Thankful I found this local optician. Janet the owner was so helpful and ethical. Another store we…read morewent to before for another pair of glasses did not tell us the truth of what our plan covered. The other store told us that under our insurance we could only choose from his small ugly display of frames. So I went and bought the frames discounted online. Found franklin lakes store for the lenses and she explained my insurance plan would cover up to 150.00 frames that covered the nice Ray Ban frames with a 20 or 30 dollar copay. I'm returning my online frames and buying the insurance covered ones from her. Appreciate her honesty. Will be returning for all family frames and lenses. She has a decent selections of good looking frames as well

I will never go anywhere else for eye glasses again. I have always been happy with the service…read moreJanet has provided but today she went above and beyond. I had my prescription filled and called her mid morning about a week and a half later to see if I could pick up my glasses that day. I was driving to CT the next day and did not want to drive home at night without glasses. Janet promised I would have the glasses by end of day but they were not delivered to her. She had the lab rush them after hours and delivered to my home at 8:30 pm so I could leave in the morning for my daughter's. This is personal service you would never get any where else. Thank you Janet I will be sure to recommend you to all of my friends.

He's very kind, caring and professional. I've been going to him for over a decade. My wife and kids…read morego here also.

Went to see him for watery , irritated eyes. After months of meds, different diagnosis and hundreds…read morein co pays i finally goy another opinion, within minutes the new Doctor found my tear ducts were obstructed. When i called to tell this Doctor what the problem really was , the desk hung up..how bout all those co pays getting refunded ??????