Excellent. Every business should be this profesional. I broke my glasses and the staff were able to repair them on the spot.

Excellent service with a great choice of glasses. Highly recommend their products and services. read more

I have been to the Optical part to get glasses and adjustments. Top notch selection and professional services along with CARE ! MICHELLE is amazing.... She's EXCEPTIONAL!!! GAIL read more

Recently, I discovered an internet retailer who has a unique iPad app that allows you to take a photo of your face, and then uses the resulting photo to try on glasses from a large number of manufacturers. What a great concept of being able to view hundreds of styles in your own home, and spend the time narrowing down what really resonates in terms of taste. I used the app to narrow down their vast selection to 6 different companies, and thought I would call Quality Optical to see if they carried any of these suppliers and the frames I selected. I called Bruce at Quality Optical in advance, and when he confirmed that they carry 2-3 of these frame manufacturers, I came into the store. You would think that Quality Optical would be thankful that I chose to do business with them, rather than give the opportunity to this internet retailer. Think again. Bruce checked on the styles I preferred, and immediately either discredited some of them, or stated that he used to carry this or that style, but none were in stock. He also seemed very defensive about the prices offered by the Internet retailer without me raising a single question about pricing. I mentioned to him that I have coverage under my employer's VSP vision plan, which their company participates in as a provider. He responded by asking me "what's in it for me/" when I asked if it were possible to order any of the frames of the lines they do carry but did not have in stock. Unbelievable! I was taken back by the arrogance of this local retailer dealing with a past customer. He reluctantly offered to order ONE FRAME from the manufacturers that he carried at no-risk, but nothing more. I ordered one single pair, hoping that it was the right selection, and came back home. I went back online to the internet retailer, and again checked out their pricing and selection. I ended up chatting with an internet rep, who helped guide my selection and even offered expedited shipping and a $50 credit towards an order. Their prices were even less than my discounted price via Quality Optical with my VSP discount rates, and they offered a free upgrade to polycarbonate lenses. What's more, I could order 2-3 frames with lenses made to my prescription, and have 30 days to evaluate them before deciding to keep them, or return them for a 100% refund including return shipping! What's more, if I opted to take a 15 day trial, they would not charge my credit card until the end of the 15-day evaluation, still giving me up to 30 days to decide whether to keep them. All done with a smile and an attitude that suggested that they valued my business. With a quick iPhone picture of my prescription and a text message to their office, my glasses were immediately put into production, and my expedited shipping for the order placed on Saturday would reach me no later than the following Tuesday! It seems to me that my preference of supporting the local merchant and "little guy" may be wrong-headed. It seems that the internet has created a competitor who seems more interested in my business, carries more selection of inventory at cheaper prices (not that this was my objective) and can get me the finished product faster. Candidly, the negative and undeserving attitude suggests to me that Quality Optical, and other "last century" eyeglass retailers will soon go the way of the milkman who delivered milk to your outside box by the garage, and the iceman who delivered ice to your door. If these old school merchants cannot figure out how to compete in the 21st century, and are going to take a "business-as-usual" attitude and ask me to kiss their #&#& rather than provide me with a range of products and ability to cater to my needs, let them dwindle into obscurity and close their doors. "What is in it for me/" still sticks in my craw as an amazing comment. Let's see ... how about a sale of a frame and lens set at a discounted fee schedule that you, not I, agreed to when you signed an agreement with VSP to become a participating provider? Would you prefer that I had not come in at all so that your small supply of frames sits on the wall? Guess what? Wish granted. For this experience, I would rate NO stars, but that option did not exist, and so I've given them one, which was far more than deserved. read more

Great selection of frames. I have been coming to Quality Optical for 8 years now. Service is always great. You can get your glasses adjusted free of charge and with a smile. Glasses are made in a timely fashion. Will be returning!!! read more

Two words: Customer service I can't write a comment without giving a rating of at least 1 star which is overly generous because how disappointed I am with this manager. If I had a choice of negative stars that would be muchmore fitting. I called about a price on changing my lenses to fit a new prescription in glasses I already owned and got laughed at by the manager himself. I got told in such a rude and sarcastic tone, "Well then, cheers! Have a great day and go somewhere else!" I am still shocked at how a simple question was answered... read more

Horrible. Waited two weeks for eyeglasses and they give me totally different frames and want to argue with me. Horrible. Never Again. First time and last time going there. read more

I was so pleased with the care Dr. Hauck and the staff provided to me. Dr. Hauck performed a thorough examination on my eyes and nailed my prescription the first time! When it comes to trust, they have earned mine! Len B. read more

I love Quality Optical. I have been a customer for more than 15 years. During my most recent visit I selected a frame that I thought I would like. They came in and after wearing them for a couple of days it turned out that I hated the color. Bruce special ordered all of the other colors these frames were available in and had me come in to select a different color. I love the new color and I love the personal and caring attention. Thanks. read more

Stopped in today to have my sunglasses fixed. The two ladies there were so helpful. They had my glasses fixed within minutes. They were also really friendly towards my young daughter, just very nice people. Thanks! read more

My wife and I have been customers for at least 20 years and have always enjoyed great service, professional care, and fair dealing. Bruce has on many occasions ordered frames which he didn't carry, and given our complicated prescriptions, cut us a price break again and again. We've never been upsold, never been treated rudely, and often times talked out of unnecessary expense. We are never rushed or "sold". No reason to consider any other option, including online. Been there done that! read more

I've used Quality Optical for my lens without issue. The selection is extremely large and I've never had any concerns with the staff when ordering or picking up my purchases. read more

i purchased my first pair of glasses from them and was let down when i asked for a copy of my prescription and pupil distance. I was advised they would have to charge me for those measurements. This was frustrating as i just had a conversation with them about purchasing another pair of glasses after purchasing a brand new set of frames and lenses. I found it discouraging they wanted to squeeze as much money out of me as possible. Once you get your eye exam upstairs they immediately release your prescription down stairs to them even if you dont ask them to. I could have lived with all of this if they would have simply helped me with a copy of the paperwork from my own eye care diagnosis. read more