Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.

Mike and Fred give excellent customer service. I take all my vehicles here when I can't fix the…read moreissue myself. turn around time is the same day. no price gauging and they even showed me the damage ,wear and tear on my parts. good price for awesome work. I always recommend them first!

Saved me $1500 over eBay Firestone quoted me For the same…read morerepair. Fred is responsive and will Take care of your repair issue honestly.

Had my Lexus IS-f tinted here, they ordered in a custom tint I wanted and installed it flawlessly…read more No cheap precuts from a machine, each film is hand fitted to the seals and window. Shop isn't the fanciest, but the skill set is unmatched.

Where to start? My…read morewife and I had our tints installed there on Jan 29, 2013. I looked for a while before I decided on their business. I have one other car with Huper Optik tints, and I wanted the same on my new car. We choose Shade Masters because it was the only business in the area with these tints. When we arrived, the place was disgusting with a used diaper laying on the floor. The office area was in shambles. I should have known what I was getting into, but I figured I wasn't paying for ambiance. The wife, Melissa, was there, and she ran us through the choices. We wanted 20%, which isn't legal in VA. She said that we would have to pay cash but that we would still have a full lifetime warranty. When we picked up the car, she wasn't there, but her husband was. I asked about the warranty card, and he said he wasn't sure how that worked as his wife usually handles that. He looked through the MOUNTAINS of paperwork littering the office and eventually said that all we would have to do is log onto Huper's site and enter the dealer code (which he gave to us). When we tried to complete the warranty on the website, it asked for a warranty number. Over the next 4 months, we called Shade Master's no fewer than 6 times trying to get the warranty info. When we talked to Melissa, she said she would talk to the rep and get back to us. If we called after 2pm, she wasn't there. The husband was no help at all and kept referring us to his wife. Finally, at the end of April Melissa told us that since the tints were illegal we would not be able to get the Huper Optik warranty. So, now I've paid $450 for tints (the receipt doesn't even say Huper Optik, so I don't even know what was installed) and I have only the business' warranty (which is no good for me as I'm in the military and move every 3-4 years). We are going to try to contact Huper Optik and the BBB. I WOULD AVIOD THIS BUSINESS AT ALL COSTS!

Excellent staff, great quality work, fast and friendly. Got me in and out quickly. I highly…read morerecommend. Loren was the nice young lady who worked with me today

They got me in the same day to have tinting removed from my truck windshield, so I would be in…read morecompliance with the communists running Virginia vehicle safety inspections. Tint Plus was kind and very helpful. Only took 30 minutes. I would always recommend them.

Called in a few days before to get an alternator replaced and it was done perfectly and quick,…read morecustomer service was also a 10/10.

I had two of my vehicles serviced here for Timing Belt replacement and a tune up. Muñoz Auto…read moreServices were great in getting my vehicle completed and returned in a timely fashion. Great customer service and great communication throughout my service. I truly recommend this place for your vehicle's needs! Thanks Again!

I will only take my vehicle here!! I just can't believe it took me all these years to know this…read moreplace is Great Bridge's gem. Exceptional service. They are always able to take your vehicle in and give you an estimate right away. If for some reason you have to take it back right after getting it back from them, they will make it right. Great Bridge Service Center is honest, reliable, and priced reasonably.

Based on Yelp reviews I tried GBSC for the first time on 5/18/26. I had an Oil & Filter Change,…read moretire rotation and State Auto Inspection. They were wonderful. All the staff was professional and personable. The work was done in 1 1/4 hours and they were busy. Maybe my first time but certainly not my last. Thank you

Friendly personnel, fair price, satisfied with the work done. Work done in a timely manner.read more

I dropped my vehicle off here on a weekday for an inspection right at opening at 8am. Ken was very…read morekind and helpful at the front desk. They managed to finish the inspection at about 9am with a pass. However, they found a small leak in my power steering fluid hose. He called me and I accepted that they go ahead and order the hose and I'd get it done there. I am very pleased with the service I received and how knowledge Ken was with my car. He also took pictures of the hose and everything surrounding it so hubby could see for himself. Side story: I had taken my vehicle to another shop close to work and they quoted me $700 for the job. They did not explain anything to me and quite frankly I wanted another opinion). I will be coming here from now on! I also like the idea that they are local being 2 minutes down the road from me, and they've been in business for many years and not a big box company.

Fantastic! And very helpful and knowledgeable…read more Very friendly and would recommend to anyone in the area looking for a car mechanic

I dropped my truck off there on Feb 11. As of march 25 it had not been worked on. I gave them $1500…read more+ deposit for parts when I dropped it off. I was told on march 19 that it was going on a lift to be worked on. When I talked to them on march 25 they said it hadn't been on a lift yet. The person who answered the phone, as well as the owner argued with me over wanting the parts I paid for and getting the work done elsewhere. Claiming they were short staffed and backed up. Why lie to your customers. Why wouldn't they just tell me it would be over 6 weeks to even start working on it? Very rude and condescending. I recommend avoiding this place at all costs