Friendly personnel, fair price, satisfied with the work done. Work done in a timely manner.read more

I dropped my vehicle off here on a weekday for an inspection right at opening at 8am. Ken was very…read morekind and helpful at the front desk. They managed to finish the inspection at about 9am with a pass. However, they found a small leak in my power steering fluid hose. He called me and I accepted that they go ahead and order the hose and I'd get it done there. I am very pleased with the service I received and how knowledge Ken was with my car. He also took pictures of the hose and everything surrounding it so hubby could see for himself. Side story: I had taken my vehicle to another shop close to work and they quoted me $700 for the job. They did not explain anything to me and quite frankly I wanted another opinion). I will be coming here from now on! I also like the idea that they are local being 2 minutes down the road from me, and they've been in business for many years and not a big box company.

Been there several times with several cars; and so far so great!…read moreTook our old Jag there, along with our Highlander and Rav4 with usual services and new tires. Work completed perfectly. Prices decent and nothing done you don't need. Highly recommend this local shop. Glad to have found them; wish I found them sooner.

We have been customers for a few years now. Great service. Honest and the work is done right and in…read morea timely manner. Locally owned too. Support local!

I love Back Bay Auto! They have 3 highly experienced techs and top of the line diagnostic…read moreequipment. They are honest and effecient! I won't go anywhere else.

I've used Back Bay for 20 years. Unfortunately Don has sold the shop and Pattie isn't there running…read morewhat was always a tight ship. Your experience may be completely different than mine. As a mechanic it frustrates me dealing with shops that try to get over on the general public. I dropped my car off the night before for a simple state inspection. This means they literally had all day the next day to do a 15 minute job. I put on my work order that they could just call me when it was finished. Well the next day I didn't hear anything from them. Knowing they close at 5pm, at 4:40 I decided I better call. Here is how it went -high I am calling about my car -oh yeah it's done -don't you close in 20 minutes? -yeah, I was going to call you (really? When?) -I'm not sure I can make it there by 5. -you can pay over the phone and pick it up tomorrow (I guess they figure people don't need their cars back when they drop them off) -your car was rejected. The steering is "unsecured" and there is an exhaust leak "at the flange". We will have to "figure out how to fix it". So I dropped everything and went and picked up my car. Yep the steering was "unsecured". It had a bolt that was loose. One out of 5 bolts. It took 10 seconds to tighten it. I used an exhaust sniffer on the entire exhaust system and no leak was found. So I tightened the bolt and took it to a reputable shop where it passed without any issues. Obviously they didn't find the mysterious exhaust leak either This is the same new management that failed another car of mine for "loose exhaust hangers". These are the little indestructible rubber donuts that hold the exhaust to the frame. You can look at a 100 year old car and the originals are still fine. I took the car home. Cleaned up the hangers that were on the car and put amoral on them to make them shine. Took it back and said I replaced them and oddly enough it was now fine and the car passed. This reminds me of shops that need to "adjust" your headlights or it will be rejected. I used Back Bay because while not cheap, when Don owned it if he said something was wrong with your car you could bank on it and it was convenient. Now if my car breaks down in their parking lot I'll have it towed out rather than use them again.

They explained all of the needed repairs for our vehicle. The receptionist was very kind and I was…read moresent a list of the needed repairs with prices via text. Definitely an A+

I really should be gatekeeping this place, but I won't! If you're looking for an honest,…read moretrustworthy mechanic, Rummel's is the place! We took my Tahoe to Southern GMC (where we purchased it.) Southern failed my State Inspection and gave me a list of recommendations and reasons why I failed the inspection. The list of repairs was estimated a little over $15,000! I took this list to Rummel's and the only thing they could find was my 2 front tires are worn, but don't need to be replaced just yet. Passed the State Inspection! Rummel's just saved us SOO much $$$. Thank you for your honesty! I will forego the FREE State inspection offered to us from Southern GMC from now on, and bring it here to save time, money and stress.

I dropped my truck off there on Feb 11. As of march 25 it had not been worked on. I gave them $1500…read more+ deposit for parts when I dropped it off. I was told on march 19 that it was going on a lift to be worked on. When I talked to them on march 25 they said it hadn't been on a lift yet. The person who answered the phone, as well as the owner argued with me over wanting the parts I paid for and getting the work done elsewhere. Claiming they were short staffed and backed up. Why lie to your customers. Why wouldn't they just tell me it would be over 6 weeks to even start working on it? Very rude and condescending. I recommend avoiding this place at all costs

Fantastic! And very helpful and knowledgeable…read more Very friendly and would recommend to anyone in the area looking for a car mechanic

Great Shop. Highly Recommend. Honest and reliable. Trust this shop. Had several cars inspected…read morehere.

What can I say. Super polite, professional & very accommodating. If they can't fix or don't have…read morethe means to fix, they'll tell you. No fuss, no BS.

While a bit tucked away, I've had nothing but great service each time I've come. Both in getting my…read moretruck (2005 F-150) serviced as well as my wife's Subaru, we've received nothing but quality work, friendly and honest service, and a reasonable price. Whether it's routine maintenance or something more obscure (they hunted down a hard to find replacement seat belt buckle to get my sensor working again), I've been very happy with the work done and the price paid. They've earned my business hands down. I'll certainly be back.

This automotive shop is literally 100 yards away from my…read moreworkplace. I have several family members and friends that take their vehicles here for multiple reasons. I dropped my car off here for an oil change on a weekday. They had it ready in a couple hours. When I got home I realized they didn't place a reminder sticker on my windshield. I also saw that my car did not automatically reset the oil change life. I called and spoke with Brian. He was super helpful, pleasant, and knowledgeable with me. He told me to stop by the next day & they would take care of everything. Well, he sure did. They actually ran out of stickers and he gladly placed one on the windshield for me. He also reset my oil life meter. I had a couple questions about my tires and he took time out to explain what I wanted to know. I'll be taking my vehicle here from now on is an understatement!

Recently purchased a new 2025 Ridgeline. I live an hour north in Chesapeake, and conducted all…read morepurchase details/negotiations online with ease. I appreciated this! Vehicle delivery was ok, could have been much better. My new Ridgeline was not ready for me when I arrived despite the dealer knowing I was coming. I had to wait several hours for them to clean the car as they had been storing it under trees that... shed debris. Interior was pristine except the dash panel around the gear selector. This was sticky for some reason and dealer could not remedy. A new part was ordered. I will follow up this review after installation of new part this week.

My experience at this location was perfect from the first inquiry to the day of close of sale. The…read morecar purchase was seamless. This was mainly due to KJ Clarke. I was treated with patience and respect during every conversation, I was never pushed or pressured. It was truly stress free. Plus all employees I encountered seemed very confident and great at their jobs. Every aspect of sale was smooth and straightforward. After searching nearby everywhere , long distances, and online for the lowest price, I was offered the best, by far, deal around for my specific vehicle. In addition, KJ and team are more than fair... especially with all recent market adjustments involving cars.. everyone I spoke to at this location was top notch and very personable and customer focused. I highly recommend this Exceptional highly skilled team. Just like a dream.... So So Thankful.!!!