I would like to share my fabulous experience I had with Walter's Management and Raygan Janes who is the Queen of Patience, Understanding, Efficiency and True Kindness. I am very new to the HOA scene and working hard to understand our community rules and making sure we follow them to the letter. I contacted Walters Management and was directed to Raygan Janes as she is our contact for Chase South Ranch Community in Corona, CA. From our very first conversation, I found Raygan to be someone I was going to work really well with as her kindness and patience with me could be a little trying for her because I had a thousand questions. All of which she answered me in a way I completely understood and was very comfortable and felt extremely educated by the time we had finished. We were requesting to have our home painted a new color and Raygan directed me via websites on how to get our paperwork and color scheme chosen so she could submit to Walters Management for approval. As we have a ton of travel coming up, she was instrumental in getting us approved very quickly and now our crew will be here in a few days to get started. I can not thank Raygan enough for all she has done for us, myself especially, and I know confidently that if I ever need anything in the future, Raygan Janes will be there to assist us in our matters. She is Amazing!!! read more

I would like to thank Walters Management, particularly Karen Birch, in being instrumental in resolving my issue regarding HOA fees. I had accumulated missed HOA monthly payments. On several occasions, I spoke with Karen Birch and explained my financial situation with her. Without interruption, Karen listened to my concerns and when addressing me, she was never rude, condescending or lost patience. Karen was very personable and made me feel comfortable. She sympathetically understood my concerns, returned emails and phone calls timely and assured Walters Management would work closely with me to bring my account current. After exploring a few payment options, Karen and I came up with an affordable repayment plan to catch up on my past due balance while keeping current on my new charges. People who demand payment are often rude, obnoxious and mean. On the contrary, when dealing with Karen Birch, she was a constant professional, friendly, understanding and extremely helpful. She is the epitome of what outstanding customer service is and should be. My family and I thank Karen for her help and support. read more

Walters Management, as a property management company, is an awesome organization with talented staff offering professional services to homeowners associations for many years in Southern CA. I would highly recommend any homeowners association searching for another property management company to give serious consideration to working with Walters Management. Their Murrieta regional office is headed by John Thorpe who is an outstanding person, both professionally and personally. I want to also specifically acknowledge Christina Gonzales who works in the Paseo del Sol HOA office in Temecula. In the approx. 2 years she has worked here, Christina has always been professional, whether speaking with her on the phone or in the office. Her knowledge, kindness and sincerity has always been exceptional. Additionally, I personally worked with Christina while serving on the board of directors and found her easy to work with and willing to help in any way possible. She's very dedicated to her job and goes out of her way to help others. Jim Keen read more

Walters Manages my community in Lake Elsinore & they do an exceptional job keeping the property looking amazing, like its still brand new (12 yrs old). They are great at communicating with myself & other residents. Candyce is very thorough, professional & works hard to meet our needs at our community. She is our main contact person & always takes care of our questions/concerns within a timely manner. Sherry is very informative as she has many years of experience & training in this type of management. She is dedicated to keeping our community safe, fun. & up to date on all/any regulations. Luis is amazing as he is always spending extra time to help keep the community clean & things working correctly. He literally takes extra time out of his day to walk around the large community to check on things & pick up trash laying around the streets. All three of them are always respectful, professional & go above & beyond to help us. Keep up the amazing work & thank you for all you do for us... W- read more

I have written several reviews on companies when I was very impressed or greatly disappointed with their service or product. I am pleased to share my comments on the quality of service provided by Walters Management, Murrieta, CA. With many years spent in the financial and real estate industries I have been a member of two HOA's as well as a board of directors member for a large, 1400 member, HOA. The service provided to our HOA by Walters Management is exemplary, professional in all areas of HOA management including financial/accounting/legal, homeowner CC&R's compliance, General Session and Executive Secession board packages and sub-contractor management. Additionally their staff is a pleasure to work with. If one has need for a top notch HOA management company, I highly recommend the consideration of Walters Management. Valdemar Mellgren Corona, CA read more

Walters Management is an amazing company, however, it is their people who make a difference, and in particular, Raygan Janes who manages the Chase Ranch HOA. Just yesterday (Nov. 25th, 2019) towards the end of the day, I called Walters Management and spoke to Raygan Janes regarding a potential safety issue at a basin located next to my property. She was wonderful and acted very responsively to get this issue solved fast. She asked me to send her the logistics and information which I did today (Nov. 29, 2019) and just two hours ago, I noticed the landscape company came and took care of all the safety issues and picking up the debris that was improperly disposed of. This is an A+ response and I am very impressed with Raygan's sense of urgency in getting this done. THANK YOU for the wonderful service. read more

It's true, having an HOA can be frustrating. I had a notice back in July to edge my lawn. To avoid violation, I took care of it right away and have been maintaining since. For the past 2 months, I found out that the case was still open. I was so frustrated and I called the management. There, I got a hold Candyce Bustos. I was told that the inspector was not able to inspect my yard from the previous month, which made me frustrated even more. I still gave 5 stars, because with all that frustration, Candyce Bustos was calm and worked with me to get the case closed. She notified the inspector of the issue, so the inspector would note it on the next inspection. Candyce Bustos notified me the very next day and told me that the case is now closed. Thank you Candyce read more

What can I say about this management company? Awesome! I am recently a new homeowner and had zero understanding of HOA and how this works. I never received information form the seller on how to get set up. I called Karen Birch and she took over 30 minutes to answer any and all my questions. The amount of information Karen has on the community and the HOA/managment company is unbelievable. Any time I need assistance I make sure to call her because she will take the time to help you as if you are her personal friend, not just another resident. Thank you Walter's Management for employing someone who knows how to do their job, and do it with ease. Karen, I hope you read this, because you deserve to know how valuable you are to this company. Thank you. read more

This review is for the HOA's administrator Raygan Janes and Brian Jiao of the HOA's escrow department. During the sale of my house, I found myself in an unexpectedly short escrow period and I needed some matters with the HOA resolved on an expedited basis. I gave extremely short notice to Raygan and Brian that I needed these issues resolved within days. Both of them were extremely understanding of my situation and went above and beyond to ensure I was able to close the sale of my house with no problems. I'm especially appreciative of that effort because I know I wasn't the easiest person to deal with during that stressful time, plus I'm sure they were plenty busy dealing with thousands of other homeowners. So big thanks again to Raygan and Brian! read more

While completing some home improvement projects we have been in contact with Walter's Management for various reasons. I have always been impressed with the prompt response from Raygan Janes every time. Yesterday, I emailed Raygan with a question regarding the trees behind the fence line in our back yard. With in 10 minutes, she had responded by email, and with in 15 minutes, O'Connell landscaping was at my door asking for me to show them the area I was concerned about. I was speechless!!! A huge thank you to Raygan Janes and Dean Perez with O'Connell landscaping for a collaborative effort to resolve the issue is such a timely way. The landscapers were at our house early this morning and the issue has been resolved. Thank you, simply Amazing! M.W read more

Walters Management in the Murrieta office with Karen Birch is incredible. My name is Frank Baldwin with Re/Max Real Pros real estate and I was in a very difficult transaction with a house in Horse Thief Canyon. I reached out to Karen for some assistance on the property which had a couple of violations on it. Not only did she take the time to have a long conversation with me to help me resolve the issues but she actually came up with the solution to the issue and we were able to close on time. Thank you so much for making a difference and actually getting involved. To top it off she followed up with me after the transaction was closed to make sure everything was okay. Now that is customer service at its finest. Thank you so much! read more

I don't write reviews or provide feedback but this experience is that one exception. I am currently undertaking a project for my home and that alone is stressful. This was my first time I would be preparing an application to outline the scope of work to be completed on my home. I was unsure of the process and I was in a pinch. When I reached out to the Murrieta Office to ask questions and for assistance via phone and email. I received immediate support from Raygan Janes, she was absolutely outstanding on helping me work through all the requirements necessary. Raygan was so approachable, knowledgeable, and professional and made this process so incredibly easy. Thank you so much for the excellent level of service and assistance. read more

We had a major issue with getting a violation handled in a very small amount of time and, through all the stress of getting it handled, Abby was beyond helpful and understanding. We're moving in a WEEK and our backyard wasn't approved when we were suppose to have it approved so we had a pretty hefty fine and our buyers were worried about it. Abby never made us feel bad about not getting it approved and she was always on the phone with me and very quick to send me the emails I needed and our buyers needed to ease their minds. Within hours of us submitting the proper application the violation was cleared and the fines were waived. If I could chose someone to help me with our future HOAs I'd choose Abby over and over!! read more

Karen Birch is such a breath of fresh air. In today's day most people are unwilling to assist and go above what their job responsibilities are. Not Karen she goes above and beyond while remaining professional, she relates to your individual needs/challenges on a personal level. Every time we interacted she was patient and kind not once did I feel that she was not sincere nor did I feel rushed or brushed off by her as if my challenge was "not her problem". She took the time to guide me in resolving the matter as quickly as possible. Without her; our hands were tied and not sure how we would have resolved it or how long it would have taken if not for her dedication and patience. For that our family thanks you! read more

I believe that anyone would agree that taking on the project of building a pool and all that goes along with it -Landscaping, BBQ, etc...would feel overwhelming- especially when you have to also consider the process involved beginning with the need to have your community association review and approve your project. I would like to take the time to thank Raygan Janes @ Walters MGT for doing such a fantastic job at not only putting me at ease, no matter how many times I called her with questions, but also going above and beyond to ensure I had everything I needed in my submission package so that it would result in a favorable outcome. Thank you again for everything Raygan!! You are truly a blessing :) :) read more

We have lived in Eagle Glen for several years and have been very pleased with the community. We moved here as our old neighborhood did not have an HOA and houses began to go into disrepair, trailers parked in driveways, lawns turned to dirt. Very happy to have an area that insures everyone takes pride in their homes. Some may complain of working with the HOA but I have found after several projects, new pool, exterior painting, new front hardscape and landscaping that Walters and my contact Raygan James have been helpful, responsive and have worked with me if any questions. Just be mindful of the HOA monthly meeting dates if you miss it is another month before your application will be reviewed. read more

As a homeowner in Morgan Hill, Temecula, CA, my Wife and I attended a hearing where our support was required for a Cabana we constructed in our backyard. What a great experience. Candyce Bustos helped us coordinate our hearing, fielded our communication and was not only present, but made sure we were comfortable while presenting our case. This elaborate room was filled with very accomplished and distinguished constituents who give their time freely and help guarantee the quality of life and preserve home values for the neighborhood while presiding over the Home Owners Association. Our sincere appreciation goes out to Candyce and the entire Board for all that they do... for me and you! read more

Raygan Janes is why I'm sending 5 stars review under our community service, Walters Management ! We have to replace our shared backyard walk with our neighbor and needed HOA approval. Not only was Ms. Raygan Janes thorough with instructions and gave email support quickly, she was very easy to work. There is a deadline and Raygan submitted our request to the approval committee (even tho we were a few days behind the due date). Thankfully the committee welcomed our request with 16 others and made this easy breezy. Needless to say, our request was just approved! Quick turn time, very quick. Hope this is helpful for the rest of the residents in our community. Thx so much Raygan! read more

Ms Candyce Bustos of Walters Management in Temecula was so kind, understanding and patient with my husband and I. We have a rental in Temeku Hills that needed to have some touch up painting down on the eves of the rental. The request to have this done was within 30 days when weather wouldn't permit. This was totally impossible to get done for the fact it was cold and rainy for several months. We called Ms. Bustos with our frustrations. She was understanding and gave us extensions to give us plenty of time to complete the task when the weather was better. We are thankful and appreciate the positive communication with Ms. Candyce Bustos. Grace and Ed Beltz read more