I usually do not do reviews but I must in this instance. I have worked with Walters Management ( I am a home owner) since 2013. I work with Karen Birch. She has been extremely helpful in any and all issues I have had. From being late on dues (helping me set up a repayment plan back in 2015) to assistance with dealing with issues with my HOA. She assisted from start to finish to remedying issues in helping me avoid HOA fees. She was kind, helpful and knowledgeable in all areas of our community. I would highly recommend this management company and you will be blessed if Karen Birch is on your account. Rose Chadwick read more

These POS people have no heart and absolutely no empathy whatsoever as most HOA's are despised around the world. Walter's Management takes the cake and goes above and beyond that I'm a 65-year-old man with multiple sclerosis. I've asked numerous times if they would have a heart and offer a discount to our balance as always it lands on deaf ears what I really feel I can't place here on yelp the way I see it when something bad happens to them or their families. Let them try to figure out why it happened again at a loss for words. read more

Walters manages Belcaro Community in Elsinore. This is what our pool currently looks like. Don't choose Walter for community management. The experience just isn't there. read more

Walters Management - 5/16/22 community pool managed my Walters Management. - Property Management Near Me - Murrieta, California

Horrible property management company, I live in horse thief canyon ranch in Corona. lived here for 24 years and they do nothing for us here. People paint there homes any color they want, put up different fences that don't match the community, absolutely don't maintain there yards and WALTERS does nothing about it. We're currently getting a signed petition together to send out to all home owners in horse thief to get rid of WALTERS management they are a complete joke and do absolutely nothing for horse thief canyon ranch. Home owners need to stop paying there dues. read more

It's important to have honest sincere staff who put the community before the Board. That was not my experience in 2018 when Walters staff was just a mouthpiece for an appointed Board not an elected Board. Errors in their staffs decisions cost an HOA one heck of alot of money. A beware. I'd give them Zero stars but I can't. read more

In reply to MELINDA T. Who represents that she is business manager at Walter's Management....since there is no reference Ronan office, I have never had the dubious pleasure of dealing with her. However the fact remains that they "work at the direction of the board of directors, that I should contact Highland Maintenance Corp. aka Highhanded Maintenance Corp." That statement is nothing more than a convenient dodge as God knows I've tried. There is no way to do that inasmuch as the board hides behind their 'attorneys,' and Walter's Management very conveniently dodges their responsibility to the homeowners. As nearly as I can tell their very thinly disguised function is to collect the dues (understandable), operate in the position of the boards enforcers, and field complaints from those pesky homeowners they are, in theory, supposed to be also representing. How sad that there is no viable way to achieve a meeting of the minds unless it is through the courts....at considerable expense to both sides. However, it is the means by which a resolution will be found. Since neither side is going to give an inch. read more

Unfortunately I need to update this review. While the point of contact I spoke about is still amazing, our neighborhood is now assigned two new people that are complete and absolute morons. After raising issues about trash and common areas being poorly maintained we have been retaliated against by jennifer wood and Karen Burch. The landscaping (that the last review was actually written about) which was approved is suspiciously no longer approved. Even though we have all documentation showing the approval. While jennifer herself is vindictive to do this after being called out that she is terrible at her job, she at least calls and responds to emails. Karen on the other hand is incapable of the most basic customer service. The simplest way I can put it is think about any "Karen meme". She is the original Karen. Now we have the joy of going to court to sue. read more

Disappointed with the service and management from this company. Our pool was due to be redone per code. It's about 10yrs old. Walters decided to wail until summertime to do the remodel. What was supposed to be a 3 week remodel turned into over a month a half (it's still not complete as I type this). 1- Lack of planning: This was a routine remodel. There was no emergency with the pool/nothing was broken or needed to be fixed. This could have been done before or after summer. 2- Lack of Respect: The pool was ripped apart in about a day. It took them over 2-1/2 weeks to come back and re-plaster. Walters took our pool away during the peak heat of the summer and allowed the project to rot. The whole project should of been completed in 1 week or less. The pool was taken away from the kids of our community in summer time when temps reached up to 115 and the playground was too hot to play on. This just shows Walters Management doesn't care about our community, it's just a business deal to them. 3- Lack of Safety- The FOBS that allow entry to the pool area were still working until I had to email Walters and let them know if their project was going to sit in rot it needed to be locked so no one would fall into an empty pool. There was also no signs placed until I notified them. I have had to follow up weekly to ask the status. The remodel company left trash that has been there for about 3 weeks. The pool is now full of water and green as we await the health inspector. The health inspector will not sign off on our pool in its current condition. This whole experience has let me know that Walters Management lacks the "know how"on managing an association. I would not recommend this company to anyone. read more

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My first time dealing with a HOA, as a first time home-owner and I was presented with an invoice for fees that were not paid by the previous home-owner. I was unsure as to why I was the one held responsible for those fees but I paid them anyways. Then, I decided to switch out my grass lawn to a drought-tolerant landscape. That entire process was not easy nor enjoyable as I felt completely rushed by this association to have the project done in a timely manner. The years to follow did not get any better. Every year we deal with weeds that pop up after the rainy season and this year was no exception with the tremendous amount of rainfall we had at the beginning of the year. We received a "friendly" reminder to maintain the weeds in our front yard as well as another "friendly" reminder that our trash cans must be stored off the street if it is not trash day. I would like to note that the official notice was issued incorrectly as it was our neighbor's trash cans that looked like it was placed in front of our yard. Not to mention the date listed on the image they provided was the same day as our designated trash day. Unfortunately, our initial efforts to maintain our front yard was not enough since this association finally sent us a hearing notice to appear before the Board on 05/16/2023. I responded back stating that the yard was being maintained and on 05/19/2023, they responded back with the following letter: "On 5/16/23, a hearing was conducted regarding the following alleged violation: Please complete the necessary lawn maintenance to adhere to the Community Governing Regulations. The Board considered all appropriate information and, in conjunction with the Association's published enforcement policy made a final determination. As outlined by the enforcement policy, the Board of Directors has implemented a fine against your property in the amount of $100. If the violation remains uncorrected, the fine amount will increase to $200 and then $200 every month thereafter. The Board's decision relates only to this issue, and is not intended to be a decision regarding any other circumstances which may arise." My biggest issue with this association is that I had originally requested notices to be mailed and emailed since mail theft is very high in this area and there is no guarantee that the mailed notice/fines were actually being delivered. Every single mailed notice that I received from this association, I have yet to receive the same digital copy via email. However, you are required to respond back to their violation notices via email and they even reply back via email. I do not like writing negative reviews but this is my reality. read more

I am a new resident to the Eagle Glen community and have had a spectacular experience with Raygan Janes since moving in. She's made us feel welcome to the community, and has provided information to us in a very timely manner. Throughout my requests for exterior improvements to my home, Raygan has been able to assist quickly with all aspects. Very much appreciate your service/help! read more

It's been a great experience to work with Walters Management that Raygan helped me to load all CCR documents in time to fulfill my refinance application. read more

Walters Management - Property Management Near Me - Murrieta, California

My husband and I are original homeowners in Eagle Glen at Aberdeen. Walters Management as a Home Owners Association is stellar due to the amazing Raygan Janes. Over the years, each and every time I have a question, issue or need she is patient, prompt and kind in getting the issue resolved. We live in a society where too many people choose to demonize the HOA they willingly moved into. I do not have to worry when they have service oriented individuals like the Community Association Administrator, Raygan Janes. She understands customer service which is lost all too often in businesses today. Thank you Raygan and thank you Walters Mgmt for having her on your team! read more

We just purchased a home in Crown Hill in Temecula late last year. Just after the purchase the HOA management companies changed from Avalon to Walters's Management. Considering all that can go wrong with a big change like that nothing did. My bills arrived correctly and when paid were credited correctly. Since the house was needing some updating it meant we had to deal with Walters Management to get approval for exterior painting. I made a number of phone calls first to get questions answered and spoke with Raygan Janes. Coincidentally she remembered me from a flip house I did a couple of years previously in Paseo Del Sol. I was impressed with her memory considering how many people she must deal with on a daily basis. With her assistance I submitted the application and in less than two weeks I received a nice letter and news that it was approved. Thank you Raygan, I appreciate your professionalism and helpful attitude. read more

They really looking to help you out compared to the other companies that I've dealt with. Candyce Bustos - in particular, we worked together as Homeowner and Management company, she was very helpful during the process of my front yard application that I've submitted and she was very responsive for all the emails and concerns I shared with her in order to accelerate the process. Thanks, Candyce. read more

I had the pleasure of working with Raygan Janes who was the absolute best. Helped me with all my questions and was very quick to respond. Thanks again read more

What an awesome customer experience Raygan and Brittany provided during new years eve when people are ussually slacking off or on vacation. They attentively helped solve 2 issues in a very proffesional manner. And their responsiveness is superb. We had "Palm tree trimming - overgrowth issues" on our front yard palm trees. And HOA payment issue caused by Omaha bank. Because of their great service, we quickly got the trimming done for Raygan and resolved the accunting issue with Brittany to begin the new year in a positive note! read more

To me Karen Birch IS Walters Management. Karen is the type of employee I hope to encounter everywhere I go. She is compassionate, knowledgeable, prompt, thorough, professional and is an excellent communicator. I wish the world had more Karen's in it! Karen is committed to helping the people who live under HOA guidelines. She said it best-something like-we are here to support you to right the deficiency, not to be mean and fine people. I truly feel she wants to make our neighborhoods beautiful by working together. Through Karen I have learned it's important if you find yourself in deficiency to communicate with the management company about your action plan. Work with them to correct it. That's what they're here for, to guide us. I hope Walters Management utilizes Karen to train all their employees. Karen is a huge asset to them because she keeps us all positive and appreciative of Walters Management. read more

I've had many concerns about our neighborhood in regards to the upkeep. I've called at least 4 times and left email messages with zero response. In the past the management company has even sent me letters of violation for trees that need trimming on my neighbor's property. I would not recommend them. read more

Candyce Bustos... Please let it be know that she has gone above and beyond in helping our family with an important matter. This matter would have been made very difficult to manage on our own but with the help of Mrs. Bustos, it was resolved. Even with her assistance it still took a few months, however might have not happened at all without her due diligence and professionalism. Thank you Mrs. Bustos and know that you made a very difficult situation... able to finally have a closed chapter. Great way to start the nee year. These words don't say enough. Sincerely, Andy Black read more

As a homeowner, it was a pleasure to work with Candyce Bustos. She is courteous, prompt, and a professional. She helped me resolve a landscaping HOA violation. read more

We were in the process of getting an approval for getting our house painted. I contacted Walters Management and spoke with Raygan Janes. She has been more than helpful. She provided me with all of the forms, links and procedures that I needed. She always responded to me very quickly and friendly. She made this whole process easy. read more

Walters Management is the WORST property management company EVER. ALL their 5 star reviews are fake. They are so poorly managed it almost borders on corruption. From DOUBLE BILLING of HOA fees, to rescinding of HOA rights, this joke of a company is a nightmare! STAY AWAY! Karen Birch at their company is literally the wicket witch of this scam company. read more

What a joke. Run. Run as fast as you can. They do a real pathetic job at management and are not managing anything. They cant even manage the complaints nevermind addressing them. They all about deflecting and will let EVERYONE know when you file a complaint. No service, no joy out of this group. They will take your money and run. Home values have gone down due to the lake of management in a BOOMING market. read more

I have had the pleasure of working with Candyce Bustos out of the Murrieta office since 2016. We have catered numerous Community events for her and she is always a pleasure to work with. She always gives me advanced notice of their events, keeps me updated throughout the process and she always replies to any questions I may have in a timely matter. Candyce is such an amazing person and an asset to Walters Management. I look forward to working with her on the 2020 schedule. Thanks for being YOU Candyce, you make my job easy! Sincerely, Inga Garner Baja Style Tacos Catering Service, LLC read more

to me this is predatory towing The list is long they are the property management company at vista del Lago in lake Elsinore ca If you need to get hold of them you may or may not you may or may not get a call or email back and you may or may not get the right answers to your questions they waste the hoa moneys in my opinion i am legally blind and a senior and use a wheelchair they put is speed bumps knowing they had disabled people in here did not take that into consideration they did not have to but they did fix them but it should have been taken in to consideration in the first place the latest we had contractors here they were parked at the drive way as they all do they were given at ticket so was the one a few buildings down they were moved before the tow truck got here but it is ok for the gardeners to park like that so you can not move in or out as the uhaul would be in the street you can not have work done on your home the lady next door was unloading groceries and they ticketed her this is just a few of the things wrong with Walters if i were you i would not move into any property they manage just my opinion read more

Walters Management - Property Management Near Me - Murrieta, California

Anytime I have a question or need assistance with processing an application, Raygan has provided excellent customer service. Based on her cursory review of my information, I know if I need to improve/complete my submission so that it meets criteria and can be next-level reviewed. Her responses are timely and informative, and she genuinely makes the effort to help. Given that review meetings happen only once a month, it is so helpful that she sets me up for success every time so my submissions can be reviewed. Thank you, Raygan, for your excellent customer service every time! read more

Raygan Janes was remarkable in guiding us through our home improvement approval process. We had many questions and quite a bit of detail in what we wanted to accomplish; her response time was excellent and that is coming from someone like myself who is very time obsessive. It was refreshing to speak to Raygan because she was very polite, professional and clear on the exact requirements we had to meet. Sometimes my neighbors ask me about my experiences with Walters Management(as they have future projects they wish to do) and I will, no doubt, refer them to Raygan as I know they will receive exceptional service. read more

Raygan janes and the staff at Walters are great to work with. Even during this challenging time of doing everything remotely , they are attentive and professional and committed to helping the community members . I have exp with 1 other property Mgmt company and it was the complete opposite of what Walters and Raygan provide . Thank you for the help read more

I submitted an HOA application to install solar panels on the roof and normally HOAs take a long time to approve. However Raygan Janes with Walters Management HOA had the approval letter mailed out within 1 business day! This is outstanding! It's such a relief to know there will not be any delays due to the HOA. Thank you Raygan! Excellent service. read more

It's true, having an HOA can be frustrating. I had a notice back in July to edge my lawn. To avoid violation, I took care of it right away and have been maintaining since. For the past 2 months, I found out that the case was still open. I was so frustrated and I called the management. There, I got a hold Candyce Bustos. I was told that the inspector was not able to inspect my yard from the previous month, which made me frustrated even more. I still gave 5 stars, because with all that frustration, Candyce Bustos was calm and worked with me to get the case closed. She notified the inspector of the issue, so the inspector would note it on the next inspection. Candyce Bustos notified me the very next day and told me that the case is now closed. Thank you Candyce read more

I just had a wonderful experience with Raygan James! We were submitting an application for architectural improvement and we had so many questionsn. Raygan went above and beyond to help us make sure our application was completed. We worked together as Homeowner and Management company to connect and she provided provide stellar customer service to me during this time of "working remotely. " she specifically helped advise me to include a photo streamline & facilitated the submittal process. Great experience!!!! read more

Just wanted to give a shout out to Karen @ the Murrieta office for her excellent customer service. Thank you for solving my Violation issue. read more

This is the shittiest HOA company ever. They don't respond to messages, particularly the office of Murrieta to be exact. If there is a car that is violating policy and doesn't have a car permit, they won't tow it. If your neighbor who is "renting" leaves trash bags in front of the entrance which you share, Walters won't do anything about it. If you find a property that is managed by Walters, consider looking elsewhere. I have more negative things to add. But will consider legal advice first. Can't wait to sell this property and not deal with Walters Management. Piss poor service read more

I fell on hard times and got behind on my payments. The community association administrator Ms Candyce Bustos helped me set up payments and was always very kind to me. She never made me feel bad because i owed money and she was always available to answer any questions and help me. I greatly appreciate her assistance read more

Just want to give a big Thank You to Karen Birch for helping me clear up my HOA issue! She not only handled everything quickly, but also notified me and the HOA as soon as the matter was resolved. Karen, thank you for your kind demeanor and exceptional professionalism through the whole process. I greatly appreciate it! -Andrea read more

Karen Birch in the Murrieta office is a pleasure to work with. Our HOA for our rental home imposed fines for yard maintenance. It became a long and arduous process to get them removed from our account and even though we clearly expressed our frustrations over the several month process, Karen was helpful in guiding us to a resolution. A great intermediary in an all too often thankless position. read more

I resigned from the Board of Directors due to ethical concerns and have ceased all volunteer activity after 20+ years of participation since Walters took over. One of their employees is a current Board Member and now a District Delegate, which is legal but presents an appearance of impropriety that should be avoided. Walters condoned their employee/Board Member voting on a non-agendized expenditure for her counterpart. Walters management ignored the impropriety when brought to their attention and I was met with a hostile Board president. Having prior communications with a Walters representative, I expected professionalism of the highest integrity. I was sorely mistaken in voting for Walters to take over management from First Service. I would recommend an Associa related company over First Service or Walters. I suggest homeowners beware and pay close attention to their Association and the management companies that control operations. Walters asks Association Board Members to write favorable reviews. I believe Yelp discourages companies from such conduct. read more

I've lived in the community for several years and anytime I've had a question or concern, Candyce Bustos has been so responsive. She's very pleasant to deal with and always so prompt at getting back to me. She gone above and beyond when I had improvements needed at providing details, information, and support. Thank you, Candyce for always helping us out! read more

Candyce Bustos has been so helpful!! I received a notice to paint my house (totally fair, needs to be done) but had difficulty completing it due to the rain. She assisted me with an extension very quickly. Due to unforeseen circumstances I wasn't able to paint it in the timeframe again. I was really worried and reached out to Candyce and she was so kind and extended it again! She was also very reassuring about how to proceed if I needed even more time. I really appreciate her customer service!! read more

Karen Birch has been very helpful with any matters that I may have had over the last several years with my rental property at Paseo Del Sol. She has return calls promptly, and has been helpful in resolving any issues regarding the exterior of my rental unit. She's always had a positive attitude. My impression is that this management company is well run. read more