Blue McGowan is truly an exceptional employee who takes her job seriously. I can count on her…read moreexpertise in the field of property management. She has gone above and beyond on providing professional service to owners. I am highly impressed with her quick response to owners needs. I am confident in her ability to resolving problems with my properties. She is very knowledgeable about solving problems and issues relating to my properties and pleasant to work with. Kudos to Blue!

I received next day service on my Orbit timer replacement. The Installer (Jonathan) was…read moreprofessional, friendly and knowledgeable. I was very pleased with the timing, the installation and the end result.

I would like to commend Tyson and his exceptional team for their outstanding professionalism and…read moreexpertise. They are consummate professionals--highly knowledgeable, responsive, and diligent in keeping clients informed at every stage of the process. After an unsuccessful attempt to sell our condominium in Temecula with a previous agent, I reached out to Tyson. He responded promptly the same day, and we quickly arranged a meeting. From the outset, he demonstrated thorough preparation and due diligence. Remarkably, on the very first day the property was listed--and after the first showing--we received and accepted a full asking price offer. Tyson's skill and experience were evident throughout the transaction. He navigated challenges with confidence and precision, ensuring a seamless process from start to finish. We are truly grateful for the swift sale and for achieving maximum value for our property. His team is equally impressive. Paola was outstanding, and every individual involved contributed to a smooth and efficient experience. I wholeheartedly recommend Tyson and his team to anyone looking to buy or sell real estate. Their dedication, expertise, and results speak for themselves. We remain sincerely grateful for their exceptional service.

Chase was awesome finding my family the perfect home! I would highly recommend him if you're…read morelooking to purchase a home.

I highly recommend **Westcoast Property Management** to any property owner looking for a…read moreprofessional, reliable, and affordable property management company. Nick and his team have been exceptional from day one. They have demonstrated professionalism, responsiveness, and genuine commitment to providing quality service. What has stood out the most is that they have been willing to support me through a very difficult eviction process--something other property management agencies were unwilling to take on. Throughout the process, Nick and his team have been understanding, patient, and compassionate. They don't just treat you like another client or account number; they take the time to listen, understand the situation, and help you navigate challenging circumstances. Their communication, reliability, affordability, and customer service have given me peace of mind during a stressful situation. It is clear that they genuinely sympathize with their clients and care about helping property owners find solutions. If you're looking for a property management company that combines professionalism, reliability, affordability, and personal attention, I strongly recommend Westcoast Property Management. Nick and his team have earned my trust and appreciation.

I told Nick that I was just considering looking for a new home. I'm picky. He listened to my needs,…read morewants and deal-breakers and then showed me ONE house. One. That's all it took. He didn't waste my time. He searched until he found what he heard me say I might be willing to make a move for, intuited what I didn't say, and found what I couldn't say no to. I couldn't be happier.

Drew is the best! We have been with them over a year and they are great in literally every way…read more They always answer, take care of everything very quickly, and are very easy to speak to sinc ethey are so friendly. I saw there is one negative review and that was definitely for the wrong business, these guys are seriously great!

I have worked with Drew for over 7 years and he is the best in the business! Highly recommend Drew…read moreand Temecula Property Management to handle all your rentals for owners and renters!

use house match for our move to Temecula, and to say they were beyond negligent is the…read moreunderstatement of the century. After paying a nearly $5k security deposit, we discovered 4+ months into our tenancy that both our Smoke Detectors AND C02 detectors were all either faulty or defective. When we requested a thorough walkthrough with House Match of the property due to our fear of faulty wiring (we were warned by multiple electricians that the wiring was extremely funky - example: the faulty smoke detector in the office was wired to the office fan which never worked until we discovered the wiring. Linda, Amanda, Pearl, and most important, Andrew (Drew) Butterfield failed to handle any major issue with courtesy, respect, or knowledge. AVOID HOUSEMATCH AT ALL COST!!! I know Pure Property Mgmt. technically owns them now, but they're still operating the 'House Match' way and it's both negligent, and a massive drain on your finances and time. Note: see drew's comment underneath. Yes Drew, we stopped paying because you were negligent and you/your staff refused to even acknowledge our emails until we stopped paying. It's called withholding rent due to unlivable conditions your bastard. If you want a SLUM LORD go with this guy, he'll harass you then try to slander you on the internet not to mention if your house happens to go up in flames due to faulty wiring he'll see 'well that's why we require renter's insurance' - which doesn't replace lost lives you dimwit. Btw Drew, releasing private information on the INTERNET like that is a breach of privacy per the court order. I'll be sure to pass that along to them ;) As i said, Drew's is an absolute a$$. If anyone would like his private number please contact me directly. Also - he's not the business owner LOL ‼‼‼ They were recently acquired by Pure and Drew is 'upper management.'

I am currently paying full rent in a 3 bedroom 2 bath home where a pipe broke and flooded two…read morebedrooms in March. They did nothing to clean the flooding until a month later. The smell of mildew/mold in the home was unbearable. Then after the first month, two bedrooms and one bathroom were gutted. My adult son and I have been paying full rent for the use of less than half of the home for 2 months now. We have only one useable bedroom and one useable bathroom. They have very poor communication and do not return calls. Be very wary

Answered all of my questions regarding the rental and I felt they were truthful and honest with the…read morequestions I answered. I will definitely use them when we continue our rental search. Communication was fast, efficient and reply responses were timely

My experience with this company has gone steadily downhill since it was acquired. It got noticeably…read moreworse as soon as I told them I planned to sell my property. Since then, there has been one clerical or communication "error" after another. At this point, it feels like they simply stopped caring once they knew I would no longer be a client. They failed to notify me when a late rent payment was received, which affected my ability to plan for my mortgage. The following month, they sent me only $281 even though their own owner statement showed that $3,080 was supposed to be released. I asked for an explanation and an itemized breakdown. They told me accounting needed to release the remaining funds and that they would check on it. That was the last meaningful response I received. My mortgage grace period expired five days ago. I still have only $281 from this month's rent, and nobody has told me when I will receive the rest. That is not a minor clerical error. This is money collected from my property that is supposed to pay its mortgage. Managing the sale has been just as frustrating. My agent gave plenty of advance notice for open houses, but the company repeatedly failed to coordinate effectively with the tenants about the condition of the home and removing a continuously barking dog during showings. One potential buyer would not even tour part of the house because of the dog. Instead of managing the situation, the company mostly passed messages back and forth while my agent and I had to keep pushing for a solution. I am not selling this house as some kind of money grab. I am selling it to help pay for my dog's medical care. Their failure to properly coordinate showings is directly interfering with my ability to sell the property and take care of my sick animal. That makes their lack of urgency and follow-through even more upsetting. The sale will also restore my VA loan entitlement and allow me to buy another home in the future. I planned to continue investing in real estate and could have used this company again. Their handling of my property has completely destroyed that possibility. They shot themselves in the foot and lost any future business I might have given them. One mistake is understandable. A continuing pattern of missing money, unanswered emails, poor communication, and ineffective tenant coordination is not. Property owners hire a management company to protect their investment and properly account for the money it collects. Based on my experience, I cannot recommend this company to other property owners.

I usually do not do reviews but I must in this instance. I have worked with Walters Management ( I…read moream a home owner) since 2013. I work with Karen Birch. She has been extremely helpful in any and all issues I have had. From being late on dues (helping me set up a repayment plan back in 2015) to assistance with dealing with issues with my HOA. She assisted from start to finish to remedying issues in helping me avoid HOA fees. She was kind, helpful and knowledgeable in all areas of our community. I would highly recommend this management company and you will be blessed if Karen Birch is on your account. Rose Chadwick

These POS people have no heart and absolutely no empathy whatsoever as most HOA's are despised…read morearound the world. Walter's Management takes the cake and goes above and beyond that I'm a 65-year-old man with multiple sclerosis. I've asked numerous times if they would have a heart and offer a discount to our balance as always it lands on deaf ears what I really feel I can't place here on yelp the way I see it when something bad happens to them or their families. Let them try to figure out why it happened again at a loss for words.

We lived at an apartment complex for 4 years and let me say we couldn't wait to leave our…read moreapartment. We applied at a property with Access and let me just say it has been the best experience we've ever had! The process was seamless and they were very responsive. We had our first maintenance request and the urgency it got taken care of was just impressive. We are very happy with our home and every single associate we've interacted with has been very professional and communicative. Thank you again for everything!

(0 Star)** My…read moreexperience with Access Asset Management began on a positive note, but it steadily declined due to what I believe was a lack of professionalism, poor communication, and repeated failures to handle time-sensitive matters appropriately. Several issues that required prompt attention were delayed or mishandled, creating unnecessary stress and putting my housing situation at risk. The most concerning part of my experience involved the handling of our Servicemembers Civil Relief Act (SCRA) lease termination request. My brother, an active-duty U.S. Marine, received military orders requiring relocation. Access Asset Management received his official military orders, a letter from the U.S. Marine Corps, and documentation supporting my status as his dependent. Adam spoke directly with his Staff Sergeant, he openly admitted to the staff Sergeant that they believed I was a liar. It just goes to show the level of professionalism these people carry. Despite receiving this information, our request was denied. Throughout the process, I felt that the matter was not reviewed with the level of care, objectivity, or understanding that an SCRA request deserves. Instead of relying on the documentation provided, decisions appeared to be made without fully evaluating the facts. After he admittedly stated he was not qualified to make said decision or a "forensic analyst" to properly assess the documents. He still continued to make that choice anyway. Mind you I have a degree in finance and work under a CFO for a nonprofit foundation where my day-to-day tasks include budgeting expenses, as well as internal audits...This forced us into a lengthy dispute that could have been avoided with proper diligence. I made every effort to resolve the matter professionally and without legal action. I organized the documentation, provided detailed explanations, and attempted to work collaboratively toward a resolution. Unfortunately, I consistently felt dismissed rather than heard. Another disappointing aspect was the level of professionalism displayed during communications. Adam is definitely a business owner that thrives and functions off of ego and emotion rather than logic; there is no real sense of humanity, compassion, empathy, and or justice unfortunately. Rather than focusing on resolving legitimate concerns, there were comments that I found dismissive and unprofessional, including assumptions that my communications were simply generated by ChatGPT instead of addressing the substance of the issues I raised. In the end, it is completely okay because life goes around and I pray and hope that his children or family never have to experience the level of treatment he expressed onto me and my family. But you also cannot go through life harming others, taking advantage of any one's pure intentions, profiting off of others misfortune or simply being a distasteful person and expect to go unscathed in this life. Another important thing to note is their office manager and coordinator renewal agent, are for lack of better word, lazy. They often drop the ball on time sensitive matters & don't fact check before responding to any email. I apologize for the words that make come off harshly, but simply it seems that they're a bunch of low-level intelligence people in that office including the administrative assistant but enjoy to speak in condescending tones. I believe property management companies have a responsibility to understand the laws they are enforcing, particularly when those laws involve protections for active-duty military members and their families. If a company is unsure how to process an SCRA request, it should seek appropriate legal guidance rather than making decisions that could adversely affect military families. Based on my personal experience, I cannot recommend Access Asset Management--especially to active-duty military members or their families. I hope the company improves its training, communication, and understanding of federal protections so future tenants do not have to go through the same experience.

Rented for three years. Never paid late ever, even during Covid. Moved out a week before end of…read moremonth, and BNPM was supposed to refund us for the unused days. Two months later, they are unresponsive and we are out $300. During our lease term, they were rarely very responsive anyway. They may have answered our calls or emails, but that's where the customer service ended. I'd avoid this property manager and save yourself the trouble.

Changed to a company called Pure.... I have lived in over 15 different locations in my life and…read morehave been a property owner and rental manager. Benefit National is understaffed, doesn't respond to calls and does not care at all about the tenant. They complain about how many properties they have as an excuse for horrible service. This company just takes owners money and screws the renter. Avoid any Pure or Benefit national property!