Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I had a great experience with this practice yesterday. Very high tech, provided me with a lot of…read moreinformation about my aging eyes and vision care. Lovely country-feel, relaxed office, pleasant staff, no waiting. I am grateful for the care and information given for me to improve my vision and protect my eyes.

I found this office via the website for my new Vision Insurance…read more Friendly, knowledgeable staff made this a great visit! Convenient location and a clean modern facility added to the experience.

My daughter and I were discriminated against and kicked out of this practice. My daughter has a…read moremedical exemption and is not able to wear a mask. They refused service. I understand that covid is a real virus, but denying people service who have a legitimate exemption is unacceptable. They had just seen 2 patients the day before without masks with no problems but refused to see us. There were no other patients in the office and all the staff had on masks. There was no reason to refuse us. Definitely won't be going back and certainly won't recommend them.

I had a great experience with Ginger. She is always kind and helpful. She doesn't rush me when…read morepicking out new glasses and she answers all of my questions.

Waited on phone 22 minutes to schedule appointment for my husband and myself when they just hang up…read moreon me. I called back asked for Mgr. Male but I ran to another disappointment. She found it "funny" and "laughed" on my complaint. I told her this is not funny to me at all! She stated: I am laughing b/c I know how to address this problem b/c phone didn't ring at all this morning!" She had only 2 employees in and it wouldn't be hard nor funny to find out which one of them answered my call!!! I told her I am taking my business elsewhere she replied: "you do mam what you have to!" She also said they do not have regional manager that I could talk to. I hope he or she reads this review!!

After 54 years I had to have my 1st real eye exam. Perfect vision up to this point with the…read moregeneric eye chart exams during physicals. I was a little nervous going in and the nerves quickly went away. The service was great from receptionist to Dr. Clifton and back to receptionist. All 3 ladies were very welcoming. Smiles everywhere! They just created a happy soothing environment. The exam itself very easy. Dr. Clifton was very thorough and was extremely informative and honest with my options after going over her assessment of my exam. Making it very easy to make a decision on the route I wished to take. I am extremely appreciative of all 3 ladies of this office. My 1st experience was a great experience! I have already referred 3 friends. I would highly recommend this eye Dr. to everyone in search of great customer service and warm personalities. Kirby H

Dr. Clifton was amazing with my daughter. She was very efficient but warm, and we have always had a…read morewonderful experience with eye care here! Highly recommend.

We went here after going to Southpark to Warby Parker. No comparison! WP folks were nice enough but…read moremisled me about our insurance. Toni and her team were the best experience we have ever had getting eyeglasses!! She was so very helpful, honest and knowledgeable. I won't go anywhere else now that I have found them!!

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

If I could leave no stars I would and if I were a manager I would be very angry with this…read moreindividual. I needed my new glasses adjusted and they were bought at the eyecare center but I had an appointment to get to and not a lot of time to get to Pineville. This person kept arguing with me that they don't do "outside" glasses after I SPECIFICALLY LOOKED IT UP! So she is a lazy POS. And misdirecting customers Never mind horrible customer service. This person needs a job where she just should not be allowed around people. The other 2 clowns in there let her do it too so they are no better. I googled it again - liars - I will be blasting this all over the internet. People need to learn how to treat other people because i am over this crap .

recently called America's Best Contacts & Eyeglasses to ask a simple question about having my…read moreglasses checked to find out the prescription. Unfortunately, my experience over the phone was very disappointing. The staff member I spoke with was rude, dismissive, and not willing to help at all. Instead of explaining whether the service was available or offering any alternatives, they shut down the conversation quickly and made me feel like I was inconveniencing them. As a potential customer, I expected basic courtesy and helpful information, even if the answer was no. A more professional and respectful response would have made a big difference. Based on this interaction alone, I would hesitate to contact or visit this location again. Lady over the phone needs to be fired, if this business wants customers.

LOVED Dr. Burt, however the office and the retail section's customer service is subpar at best…read more It's been one thing after another with the office staff- lack of customer service, not answering emails or returning calls. My favorite was Dr Burt was sick- cool, it happens we are humans. I get a text at 7 AM, fine, I call back after they left a message saying they had a spot for me. Male receptionist with an accent tells me he sees no spots then hangs up. I call back and ask to speak with Christina Pittinger the office manager. "I have no idea who you talked to or where they are but I have an appointment for you", alright, where's the ownership/apology/accountability piece. I had been waiting for two months to get in so fine, I'll be there. Show up, only to be guided through the office by three different people who had the personalities of wet dry wall. Dr Burt comes in and blows me away with his care, the amount of time he spent with me and him taking the time to educate me. I go to the retail selection, it wasn't great- selection was very synonymous and not for the fun or funky. The young lady was kind, spent the time to hear me and found two other color ways in the frames I settled on. I'm told it will be 7-10 days. Cool! I had work travel and had to buy a new phone amongst all of it so I call the office to check on the status. Paula, answers the phone. Paula is the "that's nice/bless your heart" kinda gal. Which fine. I start to explain who I am and asking for an update. She cuts me off and starts talking over me exclaiming that it hasn't been 10 days. When I start to explain I was told 7-10. She cuts me off with "we recently changed and it must be old habits or you didn't hear properly". Ma'am as someone who works exclusively in customer service it's all about ownership and accountability. As soon as I open my mouth to respond- she hangs up. I call back and get the sweet baby angel who helped with my eye wear! I feel hope! Then have to wait for Paula again, who is standing ten toes deep with no accountability for her office. Then says it's only been a week. I explain that if she had listened she would know I had been traveling and was told 7-10 days and wanting to be sure I didn't miss anything but she had hung up. She stated she was trying to be helpful and I was being rude. I explained she wasn't actively listening and she was being rude she just didn't want to hear what I was saying. I also explained this is why the reviews on yelp and google as well as social media looks the way it does. Then she hmmmpf me. I will be calling to follow up about her behavior on the phone with me but I guarantee the same office manager who talked to me previously when I was told there was no appointment is going to say no Paula works there or she has no idea who I am talking about. I'll go back for Dr Burt but moving forward I am taking my eye wear dollars to Sally's Optical Secrets in Charlotte.

Everyone was friendly & professional. The exam was very thorough with more high tech procedures…read morethan ever before. Dr. Wood fully explained the results and assured me my eye health was great. I'd highly recommend Palmetto Eye.