Outstanding customer service! They graciously fixed my eyeglasses that were expensive; even though…read morethe place where I purchased them could not. I am looking forward to going back, as great customer service is hard to find these days.

Popped into My Eyelab because my nephew was in search of red frames. I went in just to see their…read moreselection of frames. I was pleasantly surprised by the selection they have. They have so many nice looking frames. They also have a lot of deals. I asked several questions and the ladies working were very helpful. I can't wait to bring my nephew back so he can pick his new frames!! My Eyelab 14318 Rivergate Pkwy Ste 300 Charlotte, NC 28273 (Review 692 overall, 37 in 2022)

Great selection and great prices. They helped me get my new glasses fitted properly once they…read morearrived and I am very happy with them. Thanks guys!

Customer service training is needed. I felt like I was invisible but another customer was assisted…read morewhich did not make me feel like my business was wanted. The staff rather chat. When that was pointed out instead of helping the manager was extremely rude and immature her response. She literally asked me "Do you even need help?" At that point no I was leaving and she decided to show her staff how NOT to treat a customer. I understand that they are a lot of window shoppers but you still need to treat each customer equally and try to do your job. As a manager she should've know better. This was at 4 pm on August 22nd.

I've been going to Visionworks for four years. I am pleased with the service. Thorough eye exams…read moreare readily available. Frame selections were classy and moderately priced. I opted for Calvin Klein. The frame shapes are categorized. I prefer rectangular shapes. So the frames are all grouped together and you can stay in one section. I received a text message when my glasses were ready. It took about 8 business days. I am thoroughly satisfied.

Staff was initially helpful during my appointment. Tried to upsell a lot but that was expected. I…read morecalled about 2.5 weeks after my appointment to check in the status of glasses I ordered. I was connected with an AI voice that told me my order was shipped and would be expected in 3-5 days. I called 4 days later and the voice said the same thing. I was not able to get connected with an actual person After almost 4 weeks I was finally connected with a person that let me know my glasses had been sitting there and they were unsure why I wasn't notified. This is the second bad experience I've had with Visinworks and I am totally turned off from coming back.

The staff members were incredibly helpful, patient and professional. We were immediately greeted…read moreupon entering and a team member helped me set up an account. After choosing a frame, I realized I left my prescription at home. I was provided a business card and email address to send it in. I sent it in that night and called the next morning to double check. (It was New Year's Eve and they were understandably busy.). The manager called me back within an hour to ensure I got my order filled on time.

This location is a complete joke. My husband took time off work, his paid time off, to come during…read moretheir posted business hours... only to find the doors locked and a handwritten sign saying they were "closed for lunch" from 1 to 2pm. Employees were inside, saw him standing there, and chose to ignore him. No one came to the door. No communication. Nothing. There is zero mention anywhere; not on their Google listing, not on their website, not even on their phone system--that they randomly shut down for lunch. That is completely unacceptable. If you're going to routinely close in the middle of the day, post your actual hours like every other professional business does. And what makes this even more infuriating is that this isn't new. I found multiple reviews from months ago saying the exact same thing. Customers locked out during business hours, ignored, and told after the fact that "we'll look into it." It's been half a year and clearly nothing has changed. You're not looking into anything, you're just wasting people's time and hoping no one calls you out. We will never return to this location, and frankly, neither should you. They do not respect your time, and they clearly don't care about fixing their own ongoing issues.

Scheduling errors, long wait time for appointments, annoying process for contacts. Don't waste your…read moretime here.

Bought glasses for daughter at RockHill location, the service was good but attendant didn't remove…read morean item we requested and charged us anyway. Be careful.

We went here after going to Southpark to Warby Parker. No comparison! WP folks were nice enough but…read moremisled me about our insurance. Toni and her team were the best experience we have ever had getting eyeglasses!! She was so very helpful, honest and knowledgeable. I won't go anywhere else now that I have found them!!

I went to the one in south end and the tech and the doctor were so kind and explained everything…read morevery well and were super helpful.

The best eye doctor I have ever been to. The doctor was so nice and well informed - super…read morepersonable. I am glad I chose this place after doing lots of research.

Took my broken glasses to have the arm fixed at my eye care center. They informed me they couldn't…read morefix it. Said I needed a new pair. I got an appointment with Kevin and he fixed them in less than 30 mins. Price was extremely fair. I highly recommend his services.

Kevin's new location is 7148 Lawyers Rd, Charlotte 28227…read more He fixed my frames beautifully!