Tried to call to make an appointment 3 times, no answer. Left voicemails with a call back number,…read moreno call back. Emailed twice and was told to call, still no call back.

After 54 years I had to have my 1st real eye exam. Perfect vision up to this point with the…read moregeneric eye chart exams during physicals. I was a little nervous going in and the nerves quickly went away. The service was great from receptionist to Dr. Clifton and back to receptionist. All 3 ladies were very welcoming. Smiles everywhere! They just created a happy soothing environment. The exam itself very easy. Dr. Clifton was very thorough and was extremely informative and honest with my options after going over her assessment of my exam. Making it very easy to make a decision on the route I wished to take. I am extremely appreciative of all 3 ladies of this office. My 1st experience was a great experience! I have already referred 3 friends. I would highly recommend this eye Dr. to everyone in search of great customer service and warm personalities. Kirby H

Outstanding customer service! They graciously fixed my eyeglasses that were expensive; even though…read morethe place where I purchased them could not. I am looking forward to going back, as great customer service is hard to find these days.

Popped into My Eyelab because my nephew was in search of red frames. I went in just to see their…read moreselection of frames. I was pleasantly surprised by the selection they have. They have so many nice looking frames. They also have a lot of deals. I asked several questions and the ladies working were very helpful. I can't wait to bring my nephew back so he can pick his new frames!! My Eyelab 14318 Rivergate Pkwy Ste 300 Charlotte, NC 28273 (Review 692 overall, 37 in 2022)

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I had a great experience with this practice yesterday. Very high tech, provided me with a lot of…read moreinformation about my aging eyes and vision care. Lovely country-feel, relaxed office, pleasant staff, no waiting. I am grateful for the care and information given for me to improve my vision and protect my eyes.

My mother and I have been patients here for several years and have always received excellent care…read morefrom Dr. Bailey. Unfortunately, our most recent experience with the office administration has changed our decision to continue as patients. At my last visit, my prescription changed significantly, and I am now transitioning into progressive lenses for the first time. Because I order my glasses independently, confirming my pupillary distance (PD) is essential. This has never been an issue in the past. After leaving a voicemail with no response, I called again and was eventually transferred to the office, where I spoke with Erin. I was informed that the practice no longer provides PD measurements due to "liability concerns," a policy that was apparently implemented about 1.5 years ago--without notifying patients. This policy effectively prevents patients from ordering glasses elsewhere. I expressed my disappointment and noted that had I known of this policy change, I would have chosen a different provider. Erin initially stated she would "share my concerns in a roundabout way" with management. When I mentioned I would also be completing a survey, she told me there was no need for her to pass along my concerns because management reviews surveys. I made it clear that I still expected my concerns to be communicated directly, as I was speaking with a staff member who had the ability to do so. If you are comfortable purchasing expensive, limited frame options in-office, this may not be an issue for you. However, if you prefer the flexibility to order your own frames and lenses, I recommend looking elsewhere. As a result of this experience, I advised my mother to cancel her upcoming appointment, and we will be transitioning our care to another provider.

Long time patient but reconsidering continuation of services. I was left in the room for over 30…read moremins while they started closing mid eye dilation. Left and went to the desk to get a vague sorry, then got another electronic bill after I paid in office. They lost their best 2 workers , now it's all inexperienced workers.

Great business that's been around for years in my hometown, I've come here for years since…read morehighschool. Even after moving all the way to rockhill to give them my business the ladies in the front are extremely professional and friendly and the doctors are always honest and give the most professionalism.

I had a fantastic experience with Waxhaw Family Vision Care! Brittany was absolutely caring and so…read morepatient doing all the testing machines with me explaining what was needed for each step! Lionel was wonderful and took his time helping me get glasses I really liked and that complimented my face shape! Dr. Cress was great at making sure I understood all the test results and plans moving forward. Wendy was extremely welcoming and very kind! I highly recommend this amazing practice for their outstanding staff!

They are amazing and have been every visit that I've ever had. It doesn't matter whether it's the…read moreexam looking at glasses for making an appointment... The staff are always so helpful. I was one this first patients. When my insurance changed he was not in network. After 2 years I went back. Hands down one of the best doctors I've ever had. They are ahead of the curve with technology and he always knows the newest multifocal contacts that are coming out, etc. I highly highly recommend Optique

Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

Continue to be happy with our care here. Recently I had a pair of glasses replaced after his eye…read moreexam. Costco made the lens for their frames. We did this on a Saturday at Costco, which is a very stupid thing to do. It was a mad house. The Costco lady did the centering of my eyes on the new frames but when I picked them up, the focus was bad. So back I went to Brinton. Another exam and a slight adjustment. Back to Costco and they replaced the lens gratis. However, it still was not working so I went back to Costco and had the ladies check whether my eyes were properly centered and...no, the measurement was off, so Costco replaced the lens again, at no cost. Brinton put me on to that and I am very appreciative that he did, and had taken the time do do all the eye checking to get it right. Very nice operation.

My whole family comes here! Have had great experiences each time! Looking forward to our yearly eye…read moreexam.

I have been a patient for over 2 years, and, although this place is very expensive, Dr Bergen is…read morefairly skilled at what she does; however, I went to them in an emergency because I was afraid that a piece of my contact ripped in my eye. The doctor wanted to bill me out of pocket $130 just to look at my eye for 5 minutes. Nothing more. When I asked if they could bill my vision insurance because I couldn't afford the fee, they said no. I understand charging for the doctor's time, but I begged to have my vision insurance billed for the 5 minutes it would have taken to look at my eye. The tech could have even just taken a quick look. But no! They let me walk out because they care more about money than their patients. Shame on them for not doing what they could to help a patient.

I visited this store to see what prices glasses would cost. The staff were rude, unhelpful and…read morecouldn't be bothered to serve me. I really don't see how they stay in business with the really high prices and staff attitude.