If you know you need glasses, then maybe this place is for you! 20/25 vision and yet I need…read moreglasses because I "can't see"? The technician was wonderful. She is excluded from the rest of these comments. The glasses specialist has a salesman personality, but seems kind. Dr. Daniel O'Dowd is rude, cocky, and does not even listen to his patients. He told me I needed glasses to see all the time, which is a flat lie (you are not required to wear glasses if you have 20/40 vision in one or both eyes in NC). Basically, they knew I did not have experience with eye care professionals and took advantage. I purchased glasses because I believed them. I called to cancel the next morning (I had a late morning appointment - so not even 24 hours later) and they refused to give me a full refund. Claimed there was a restocking fee. They also gave me a hard time getting my prescription. When I read the prescription, I found out that it was for no magnification at all. They will lie, scam you, and take advantage. They will not listen to you, and I am not even sure they did the exam properly. I went to another doctor (not affiliated with this franchise) and found out I have 20/40 vision (20/30 if I strain, but should not do that), but can read 20/20 when using both eyes together and that there is just not a prescription small enough to help me. Do yourself a favor, don't believe them like I did and suffer. Find you a better doctor that actually cares about their patients. Find people that will not lie and take advantage. Either the eyecarecenter TEAM does not care about their patients at all OR they are incompetent and should not be in their respective professions. The office manager will not help you. The glasses guy is just a salesman and this team is PUSHING the sale of glasses - no matter if you need them or not. DO NOT GO HERE, JUST FIND ACTUAL PROFESSIONALS THAT CAN HELP YOU SOMEWHERE ELSE.

The staff was friendly and knowledgeable. Morgan helped us tremendously with making a decision on…read morewhich glasses and deals to go with.

Incredibly friendly and helpful with a glasses repair on short notice. I'm very glad they are open…read moreon Saturdays!

Upchurch Optical Ctr in Sutton Sq. (adjoining Woodcroft subdiv.) truly practices their motto of…read more"providing ... the very best in customer service." For the 2nd time, I recently walked in with a pair of broken Rx. glasses that they quickly fixed... without ever charging me! And they did it with a smile & welcoming attitude. For me, it's a throwback to decades ago when customer service truly meant something.

Great experience and excellent customer service. Doctors and staff really go out of their way to…read moremake things right. Shanny L helped me the other day with my new glasses. She's relatively new there but you'd never know it. She's patient, knowledgeable and has the sweetest disposition! You can tell she enjoys her job. I'm so glad my husband and I found this practice. It's a little far from our house but worth the trip!

This is my new eye Dr. Caring staff, easy check in. A printed Rx was ready upon check out.read more

I hope can educate consumers. I got Insurance VSP . I seen they were very expensive and I had 170…read morefor my insurance to get frames . I ask if they can change out my lenses. if told me yes . they charge my insurance company 324 dollars wipe out my frame and lens coverage. I will have to wait 12 months to Day to be able to get dual lenses and frames. I paid them additional $20 to order my lenses then the next day I cancel because I went to Walmart and got Rayban's for $55. they charged me 90 bucks . I would not recommend nobody to go there and get ripped off and honesty goes along way when you're dealing with the public.

I had multi deaths in my family around the time of my eye exam which unfortunately was near the end…read moreof the year. Being I couldn't make my eye exam appointment by the end of the year (2024) and didn't want to lose my $300 insurance allowance on new glasses, I called the Smithfield office and explained my situation and asked if I could get a copy of my last eye prescription from 2023 so I could at least go get a new set of glasses and not lose my $300 allowance and I explained that my vision was good and hadn't changed over the past year. I had also explained that I had called another Eye Care Center to ask if they allowed this and the lady at the other office explained that they had done that before and it was usually up to the eye doctor. The lady at the Smithfield office rudely said "sir I don't think we do that at which I explained that I had contacted another office who said they they had issued a prescription in the past bu it would be up to the eye doctor! Again in a rude vo she said I don't think we do it at which I asked that she ask the eye doctor to see because of my situation. At this point I knew it wasn't going to happen based on her attitude and when she said that he was busy and that she would have to call me back. After a day and a half I hadn't heard back so I called back and asked if she had talked with the doctor and she said he said no he wouldn't, I would need to come in for an eye exam which I ex again it wasn't possibly! Over the past 3 months they have called and worried the mess out of me once a week trying to schedule my eye exam and this is even with me blocking their number but they can still leave a message. So with times already being tough due to the economy they caused me to lose $300 to get a much needed new pair of glasses. Never will I use Eye Care Center or recommend them to anyone. The eye doctor could have shown some compassion and written me a prescription but was selfish and chose not to. One day he will be in a situation where he will need some assistance and help and I hope it doesn't happen!!

Staff and the doctor are knowledgeable and helpful. My first time getting glasses went smooth and…read moreI'm enjoying my new glasses!

If I could give less then one star I would…read more Extremely disappointing and disrespectful experience with Dr. Michael Hanes. We brought our daughter to Haines Vision Care, and the way Dr. Michael Hanes treated our family was completely unacceptable. Our daughter has been through chemotherapy, a kidney transplant, and a stem cell transplant, and because of her treatment she currently has short hair. Dr. Hanes repeatedly referred to our daughter as "he." My wife corrected him and made it clear that she is a girl, but he continued to refer to her incorrectly afterward. Considering everything our daughter has already been through medically, this was extremely upsetting, insensitive, and disrespectful. Dr. Hanes also walked into the room speaking Spanish to us even though we were speaking English and do not speak Spanish. He then very rudely told us in Spanish that my son and I could not remain in the room with my wife and daughter. There was no polite introduction or respectful explanation. His overall attitude toward our family came across as dismissive, rude, and unprofessional. A doctor caring for children, especially children who have been through serious medical treatment, should show compassion, patience, and basic respect. Unfortunately, that was not our experience with Dr. Michael Hanes. We left feeling extremely uncomfortable and disrespected, and based on our experience, I would not recommend this office. I guess this is why the office only has 2.8 stars on yelp due to his unprofessional Practice.

I can't say enough good things about Dr. Jason Moyer, OD at Clarity Vision in Smithfield. He saw me…read moreduring an eye emergency and truly listened to my concerns. He immediately recognized that the medication I had previously been prescribed by my regular doctor was making my condition worse and prescribed the correct treatment instead. That alone meant a lot, and it made a huge difference in my recovery. I later returned for my annual exam and updated prescription, and once again had an excellent experience. Dr. Moyer is professional, knowledgeable, and efficient, yet never makes you feel rushed. You can tell he genuinely cares about his patients. The staff was just as wonderful--friendly, welcoming, and helpful from the moment I walked in. I left feeling confident, cared for, and grateful. I highly recommend Dr. Moyer and the entire Clarity Vision team.

Very professional and friendly staff! Very attentive doctors who make you feel comfortable, heard…read moreand care for! Glasses options are somewhat limited compared to other vision centers.

I went for a routine visit and they charged me for an eye scan that I never asked for. Even tho I…read morehave insurance they still charged me out of pocket to scan the back of my eyeballs. I think the practice's business tactics are very deceptive l!! But the actual procedure and process was ok.

I don't know where to start. The Clayton store is not handicap friendly. nor are they very friendly…read moretowards the handicap. I bought my grandmother to get her eye exam. We were 12 minutes late getting in there She has such a hard time getting in and out of the car we thought we had time to get out since we were right in front of the store. They could see us getting out of the car struggling just to tell us you can't be seen today once we finally made it in. Then they were not friendly everyone except for two of the ladies that work there were looking as though they didn't wanna be at work. I would us to go back to the day where we treated everyone so good they told friend to tell a friend how great service was. SMH

Dr. Wick and his son Mason are a great team. Dr. Wick knows how to build a lens. Not cheap but…read moreafter spending a fortune elsewhere and having lens that were off, The Spectacle is well worth it. Thanks!

I won't go anywhere else for glasses. My husband, son, and I have all been beyond impressed by the…read morelevel of service at The Spectacle. Their ability to quickly match you with perfect frames seems almost supernatural. I love my glasses so much I've virtually stopped wearing my contacts.

My rating is for the quality of the eye exam I received here (not the selection of frames). There…read morearen't many luxury brand frames available here if that is your thing, but you will get exceptional eye care from a friendly doctor who is an excellent communicator.

This office is great but I think it's great because the Dr's care. The exam is thorough, questions…read moreanswered and over the top professional.

Renee Taylor has assisted me twice. She is an absolute…read moreprofessional and a sweetheart. She took care of my glasses and made sure to adjust them properly before I left the store. She is efficient and quick, I will be back. T

I am so excited! I was able to learn to use contacts at 60yrs old and now I don't need my glasses…read moreunless I am reading. April talked with me at length without making me feel rushed, she made sure I got the perfect contact lenses, she let me call the payment in over the phone and they were shipped to my house in just a few days. Thanks April for helping me feel like a new person. Your patience and expertise really made the process easy and painless. I feel like a new person!