I believe Dr Dornic is stretched too thin and doesn't care for his patients as he should. He…read moredoesn't seem to be concerned with the problems patients state and brushes them off to be something less important. Appointments ALWAYS run 2 hours PAST the scheduled time. The office and exam rooms are very outdated and cramped, dirty and uncomfortable. The office staff is also lack luster. The office manager is very rude, doesn't do her job and blames the patient for any issues (even though she is the one who is supposed to file insurance and get the pre approval). After my mom's cataract surgery (performed by Dr Dornic) she had other concerns and after a year and a half they were still not addressed. She is no longer a patient.

Overbooks, after three visits no change and no forward path. Staff very rude at the Smithfield…read moreoffice. Office not clean. I even showed up for an appointment and they wondered why I was there - said the Dr. was not in - I even showed her my appointment card - . It's more of a come in and wait assembly line to enrich his pockets.

I was sent to Dr. Dornic because I had an emergency eye situation. At the time I was referred, the…read moreoffice was told I didn't have any insurance and they said to come and be seen and not worry about it. I faithfully paid the amount they determined for each visit. They finally, after many visits, determined that I needed an expensive surgery and the whole situation changed. The office manager never sent me a statement for the surgery and when I went in for one of my follow up appointments from the procedure she denied me access to the doctor and my appointments until I paid in full. She was rude and embarrassed me in front of the entire waiting room which was very unprofessional. I had to sell my personal heirlooms to come up with the cash to pay for the surgery because she would not entertain the idea of me paying payments. After all that, my eye sight is no better and I have gained an astronomical hospital bill to boot.

Was told only 1 person could go back with my 11 yr old child meaning I would have to leave my 8yr…read moreold child in lobby unattended! Both children have a form of Autism. I walked to room where my 11 yr old was to check on him and was told to return to lobby for Hippa violations for me to be in hallway to check on my child. I don't believe parent should have to choose between their kids of who will be watched at a doctor's office! How bout if my child was an infant would I be expected to leave that child in its sit on floor in lobby! Totally a fair treatment for single parents!

Staff is very polite, friendly, and helpful. They always have smiles on their faces. Dr. Haines is…read more"down to earth", will answer questions and explain various options for your needs. You are offered options of exams based on your insurance coverage. Woo-hoo to our Smithfield, NC office and staff.

I hope can educate consumers. I got Insurance VSP . I seen they were very expensive and I had 170…read morefor my insurance to get frames . I ask if they can change out my lenses. if told me yes . they charge my insurance company 324 dollars wipe out my frame and lens coverage. I will have to wait 12 months to Day to be able to get dual lenses and frames. I paid them additional $20 to order my lenses then the next day I cancel because I went to Walmart and got Rayban's for $55. they charged me 90 bucks . I would not recommend nobody to go there and get ripped off and honesty goes along way when you're dealing with the public.

I had multi deaths in my family around the time of my eye exam which unfortunately was near the end…read moreof the year. Being I couldn't make my eye exam appointment by the end of the year (2024) and didn't want to lose my $300 insurance allowance on new glasses, I called the Smithfield office and explained my situation and asked if I could get a copy of my last eye prescription from 2023 so I could at least go get a new set of glasses and not lose my $300 allowance and I explained that my vision was good and hadn't changed over the past year. I had also explained that I had called another Eye Care Center to ask if they allowed this and the lady at the other office explained that they had done that before and it was usually up to the eye doctor. The lady at the Smithfield office rudely said "sir I don't think we do that at which I explained that I had contacted another office who said they they had issued a prescription in the past bu it would be up to the eye doctor! Again in a rude vo she said I don't think we do it at which I asked that she ask the eye doctor to see because of my situation. At this point I knew it wasn't going to happen based on her attitude and when she said that he was busy and that she would have to call me back. After a day and a half I hadn't heard back so I called back and asked if she had talked with the doctor and she said he said no he wouldn't, I would need to come in for an eye exam which I ex again it wasn't possibly! Over the past 3 months they have called and worried the mess out of me once a week trying to schedule my eye exam and this is even with me blocking their number but they can still leave a message. So with times already being tough due to the economy they caused me to lose $300 to get a much needed new pair of glasses. Never will I use Eye Care Center or recommend them to anyone. The eye doctor could have shown some compassion and written me a prescription but was selfish and chose not to. One day he will be in a situation where he will need some assistance and help and I hope it doesn't happen!!

Doctor offered no instructions no teaching no sunglasses after pupils dilated no prevention seemed…read moreto me to be setting me up for unnecessary surgery.