Great experience and excellent customer service. Doctors and staff really go out of their way to…read moremake things right. Shanny L helped me the other day with my new glasses. She's relatively new there but you'd never know it. She's patient, knowledgeable and has the sweetest disposition! You can tell she enjoys her job. I'm so glad my husband and I found this practice. It's a little far from our house but worth the trip!

This is my new eye Dr. Caring staff, easy check in. A printed Rx was ready upon check out.read more

Great place for routine eye care. I've been seeing Dr. Martin for about 3 years now. The building…read moreis a little dated and the wait time is long. Nonetheless, the employees are professional and helpful. Dr. Martin is kind, patient, and knowledgable. He takes the time to answer questions, offer options, and hear your preferences. I continue to return annually for check-ups. They are clear regarding the pricing and don't do additional tests unless needed or requested. For instance they don't dilate your eyes if unneeded unless you request it. Side note: the online registration is convenient albeit long. The uploaded photos of your insurance card and license don't go through so they need to scan them when you arrive. Parking is available in spaces surrounding the building.

My husband and I have been patients at Johnston Optimetrics for several years. They have gone…read morethrough some personnel changes (retirement, etc) since we have been going there, but the very pleasing atmosphere has not changed. Everyone is so friendly and always ready to help. We both are currently seeing Dr May. He is awesome!! He shows he cares about his patients by listening and making sure he answers any questions in a way you will understand. He willingly explains everything that may be going on with your eyes and makes sure he follows up at your next visit. Even if there are no eye problems, he still shows care and friendliness while being professional. It is a pleasure to visit Johnston Optimetrics. And, by the way, if you have an appointment, you're not sitting and waiting at any point. You are Mom I've through the process very effectively and efficiently with no rushing and nothing left out. THANK YOU Johnson Optimetrics Associates!

Bowers Optometry did not honor their one-year warranty on the glasses I purchased from them. Just…read moreknow this before you decide to purchase here.

Dr. Bowers is #one in my opinion and her staff is as well. I will never consider going any where…read moreelse. All was friendly, considerate and very helpful and I got my glasses in about a week and they are perfect. Thank you Dr. Bowers for your excellent service! I'm very happy I found you. Jo L.

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

I usually don't leave bad reviews; however, in this case, a performance review is warranted. I…read morewent to this eye doctor for the very first time for an annual eye exam. I had no previous eye complications or concerns. Day 1: * Dr. Adam Bryan came into the room and greeted me as follows, "So what's up, what's up, what's new, what's good?" etc. I am not sure if this was because I am black or some other insecurity he was projecting, but the lack of professionalism in his tone and attitude were disrespectful and put me on edge. * As he reviewed the digital retinal imaging, he noticed something strange in the right eye. In his words, "We will rescan this eye to make sure there is no monster there." The rescan never happened; instead, he had me follow him out and wait for a lady to help me purchase glasses. I explained to the young lady that I would just take the eyeglass prescription elsewhere. From that point, I left the eye exam still processing rudeness and completely forgot about the rescan. * As the day went on, my right eye ("the one that may have indicated a monster") continued to feel discomfort, straining, irritation, and sensitivity to light. In the evening, I happened to notice there was an excessive amount of blood in the sclera portion in that same eye. Now, it is important to mention that I did NOT do anything strenuous after the appointment. * I called the office to speak to the on-call doctor since it was now after hours, but I left a message and never received a call back. NO RESPONSE. Day 2: * First thing in the morning, I went back to the same eye doctor to explain what occurred. The original retinal imaging device had some issues getting an image the prior day, so I asked to be rescanned with a different retinal imaging machine to make sure everything was done as advertised. It is also important to note this exam is NOT covered by insurance but at this office it is mandated. I also did not add on day 1, the technician had difficulty getting the picture of the right eye and when she did, I immediately felt a burning sensation and sharp pain on this particular side. I explained to her this was different discomfort compared to the left eye which was scanned. * Upon my revisit on day 2, I overheard this same technician tell the new technician who was now helping me, that the machine was going through updates during the time we had issues getting an image of the "monstrous eye." This is concerning if you are putting a patient on a machine that is NOT working to its full capacity. * IMHO, Dr. Bryan's approach was arrogant, accusatory and aggressive. He asked me, if I did not see the blood in my eye, "Would I be concerned?" I have said something like this before as well, but it was to my child...not a patient. This physician went on to explain that he did not see any increased pressure or inflammation but that he would treat my "symptoms" with a prescription eye drop for inflammation (interesting). * Preparing to leave, I overheard him greeting another patient with professionalism, dignity, and respect. No, this patient did not look like me. Personal Note: What Dr. Bryant didn't know is that I have 15 years of experience in the medical field, I am fully aware and familiar with processes and procedures. I was not there to be treated for anxiety or paranoia; my eye was hurting, and the eye was obviously under stress with visual evidence to support this. This physician never addressed why the reimaging was skipped during the previous day when he noticed something questionable, but instead he rushed me out to purchase glasses from his company (as he is the owner) and then had me out the door. Putting his lack of care on me as the patient is what I would consider, unethical. In addition, he charged my insurance for another visit to follow up on this issue the very next morning. A good doctor would listen, assess and evaluate. No patient feels comfortable being greeted in a degrading manner, regardless of color. DO BETTER.

Quick summary: This was my first time to this provider and they will have my business from now on…read more (unless something dramatic were to occur.) Full Review: I was in a pinch (my last pair of glasses broke and my prescription was 2.5 yrs old). I walked in and asked if I could just wait and see if they could fit me in. The staff said I was welcome to wait (in fact they were super friendly) but they were completely booked so it wasn't likely I would be seen. I lucked out and a person did not show up. They fit me in after about 20min. My experience was excellent. Honestly it was one of the best trips to an eye doctor I've have in many many years. (I've worn contacts/glasses for nearly 30yrs). While I was there, I went ahead and ordered my new glasses (one of the new Nike frames). This was on a Friday. For some reason, I didn't get the transition lenses this time ( I almost always do). As the weekend progressed I started having sever buyers remorse. I went in to their office Saturday afternoon and asked if I could change my order to add the transition to the glasses. I really thought the answer would be no. They were happy to help me make the change and let me know that it would probably delay my order. I kind of assumed it would but I felt better about the purchase now so no big deal. Imagine my surprise when they called me Monday afternoon to let me know I could come in and pick up my glasses! Awesome experience!

Booked an appointment online for next available Saturday, which was some weeks out. As the week of…read morethe appointment approached I received recorded messages notifying me of the appointment. Instructing if I couldn't make it to call them. I went in the day of my appointment, a 45 min drive, and was told they filled my time slot because I didn't confirm the appointment, what!!! The customer service lady hardly made an effort to correct the issue or to get me in quicker. Now I have to wait another month to see them. All I wanted to do was to replace a pair of glasses I lost. I will not be back to this location and I am looking at options to use a different company!

Dr. Eggleston carries on a long tradition of excellent optometrists trained at the University of…read moreHouston, TX. An excellent doctor.

I have had nothing but a great experience with Dr Darren hilburn. I see him as my regular eye…read moredoctor and over the last two years have had eye problems 3 times and he has been able to prescribe the right eye drop meds in order to bring relief in a few days. he also addressed an eye lash issue. I trust him to take care of my eyes. the office people have all been really helpful and the technicians are great too

They took care of me right away when I had an issue and were thorough. I've been seeing them for…read moreyears and will remain their customer.

Dr Jaffrey and his staff are simply amazing! They are so caring and provide outstanding service…read moreeach and every time. And the entire staff is very knowledgeable in all their expertise!!! We have been patients of My Eye Dr for over 8 years now and would not go anywhere else!

This is my first experience using MyEyeDr. They were highly recommended by my wife and oldest…read moredaughter. My visit was excellent in all regards starting with a friendly greeting and comprehensive pre-exam check. My exam by Ali Jaffry, OD was the most thorough and best explained examination that I've received since retiring from the US Navy as a 20-year Naval Flight Officer. He took the time to thoroughly explain everything that he checked, the condition of my eyes, and how my prescription had not changed much since my last eye exam in 2019. Selecting frames and lenses for two (2) sets of glasses was also an excellent process. The person helping me ensured that I understood what options were available and best for my eyes. The price of the first set of glasses was very low and the overall cost for both pairs was very resonable. I highly recommend the MyEyeDr in Garner, NC and will check my eyes annually in the future.

I've been seeing MyEyes Optometry in Garner for about 6 years. Whether for eye issues, injuries or…read morescheduled wellness checks (and wow, I was there about 8 times a year one year with several various issues), they have always treated me with respect and kindness. More importantly, they are very knowledgeable, knowing just what to do no matter the situation brought to them. Just FYI, I say "MyEyes" because I've never met or seen Dr. Alan L. Byrd. It doesn't matter to me in the least, as Dr. Troy Swanson, whom I always see, is excellent. So, not sure if the Byrd name is simply the old business name that was never changed or perhaps Dr. Byrd works out of another MyEyes location.

I was satisfied with my Rx fir glasses for 7 years. But we won't be returning. I missed an…read moreappointment last year. I tried repeatedly to call to let them know I had the flu and would not be in for my scheduled appointment. So this year when I tried to schedule appointments for my husband and myself, I was told I had missed an appointment last year. I could not get an appointment the same day as my spouse. We live 18 miles 1 way from their location. Every question I had fir her was met with the missed appointment. Repeatedly, I could not choose an appointment time. I could not get an appointment for 3 months. Again because of the missed appointment. So finally I just told h er to forget it. We would go someplace else. I rescheduled with a doctor in Fayetteville, NC with in 2 weeks. Not an issue. Im happy to say I dont have to disappoint their entire office staff ever again. Please consider a ph9ne number for messages or emergency calls. Please keep this in mind. Even my vet for my dog isn't this strict. But then I never missed an appointment with them. Be careful who you do business with.

Saturday morning I walk in, no appointment. The girls up front were super friendly. I was seen…read morealmost immediately! The doctor and lady helping her were also extremely friendly and informative and seemed to genuinely care about my needs. Lastly the lady who helps during check out was an absolute doll. So helpful and sweet. They have assembled an incredible staff here.

Zero stars - extremely disappointing experience. I waited 45 minutes after my appointment time to…read morebe seen, finally someone noticed me waiting and asked another staff member to get me started. While going over charges at the end, I had a $145 contact fitting fee. I've been wearing contacts for years so no one helped me "fit" anything. After stating they should really be more transparent around pricing I was informed that I was supposed to be told upfront. I asked for one pair of contact lens samples to take with me to use during the two week wait time and was told no. $718 and 3 hours later (no exaggeration ) I was finally on my way out. I did ask if that time frame was typical and was told that it was normal now that they've switched to virtual. I now know after reading other reviews that it's actually not typical. I feel deceived on pricing and my time and patronage were not respected or appreciated. I'll be picking up my glasses (cheapest pair available) and contacts and will never visit again. I'll add that the virtual visit with the doctor and technician was fine and both were professional. Unfortunately this doesn't make up for the rest of the visit but it's at least one good caveat to this.