Great experience and excellent customer service. Doctors and staff really go out of their way to…read moremake things right. Shanny L helped me the other day with my new glasses. She's relatively new there but you'd never know it. She's patient, knowledgeable and has the sweetest disposition! You can tell she enjoys her job. I'm so glad my husband and I found this practice. It's a little far from our house but worth the trip!

This is my new eye Dr. Caring staff, easy check in. A printed Rx was ready upon check out.read more

This place is an absolute rip off. From the office staff to the doctor to the optical team…read more The appointment process was ridiculous, had booked 6 months in advanced and there was no availability for around 3 months from the day we wanted... So our appointment was 9 months apart from the booking date.. The doctor visit was so rushed. Poirier clearly wanted easy cash, started trying to hook us into their in-house specialist sector while ridiculing the doctor we currently went to. He also did not explain things clearly and was very difficult to work with. Tried to ask questions and he was already halfway to the door. The optical team were uninformative with the lens options, automatically ordering us the premium lenses instead of giving us all the options so we could choose. Said it was "their automatic choice as they wanted the best for their patients". We demanded a refund, after consulting with our insurance, which took forever to process as they had a "no returns" policy. Additionally, the frames on display contained no price tags, so every one that we liked we had to ask them to search it up on their computer to know if it was in our budget. The front desk team was polite, but their work ethic was very questionable. When we were all done, they checked us out and simply handed us a paper with the next appointment date. Did not ask if we wanted to schedule in advanced. Did not ask if there was a day that worked best for us. Just a "here you go, and if it doesnt work call us back"... Overall, horrible office. We were given little to no choices on anything and everything. They try to force our hands into doing things for us without our consent just so they can gain the most money out of it. DO NOT RECOMMEND AND PLEASE STEER CLEAR!!

They always stand by their products and the staff is just amazing!!! The front desk people are…read morelovely and Rob and Sam are just the best!

Dr Luu is professional, friendly and knowledgable. She was able to see me on same day appt on my…read moreconcern over a large bloodshot eye.

Among the best and the worst under the same roof…read more A friend recommend Dr Luu and from my experience, yes Dr Luu is top shelf; also been examined by Dr Yoakum, both are among the best optometrists - very thorough and professional. However the eyeglass side of the business managed by Tracy Charrette is the worst I have experienced - definitely the most unprofessional managment staff of a supposedly professional profession experience in my lifetime. Both my wife and I purchased eye glasses and after three return visits by me and four for my wife, the eyeglasses are not useable, both of us are using our previous prescription eyeglasses purchased prior to our move to Raleigh. She has no respect for our time or expectations for a usable pair of eyeglasses. Spent just south of $1,000 (plus insurance contribution) for two pair of glasses, for myself and my wife. The office declined to offer a refund after our 3 & 4 return visits. As an owner of a professional business myself I cannot imagine treating a client as such. Hindsight, I wish I would have read reviews of this office as I see many others have had similar experiences. Shameful - simply cannot not support such On the bright side - wife's eyeglasses were Maui Jims and manufacture offered assistance.

My husband got a new prescription, but we didn't have the time to wait for glasses at Costco. Went…read moreinto Eyemart Express and worked w Angela. Gotta say I was bit skeptical about the one hour script. We got them in 26 minutes after leaving her station, with no adjustments needed! Yah!! Angela was very friendly and professional! I will spread the positive word about Eyemart Express to everyone on every platform! Thanks Angela!

This review is for Jimmy Saba, the Optician at Eyemart Express in Raleigh, NC. I have a pair of…read morevintage limited edition platinum Cartier rimless glasses that needed new, updated lenses. However no one would touch them because they were rimless, platinum and extremely expensive. However, Mr. Saba had no problem personally taking on the challenge and made me new lenses at their usual affordable price and I'm so thankful. I took the time to personally call and thanked him because he just became my new Optician......but he doesn't know this yet, Lol !! Please visit and give Mr. Saba a chance, I promise that you will not be disappointed. Thank you again Mr. Saba!!! Keith Ragland

I've been a patient of Dr. McPherson for many years and followed him to the new office from the…read moreprevious office. The practice has grown over the years. The office is on the first floor of a larger medical building and that building has plenty of parking. The office has extended operating hours on certain days if you need an appointment outside of normal business hours. I've always been welcomed when I enter the office and fill out any information needed. Then the techs that do the initial tests are very friendly as well. Dr. McPherson has always been thorough and friendly during the exam. I like that there is a new option to avoid the dilation of the eyes. I will gladly pay the additional fee to avoid that.

Great visit with Dr. Dziedzic. Very thorough eye examination as well as in depth discussion of Dry…read moreAMD condition and offering of a chart to help track any changes in vision. One year supply of contacts are on their way to me and six month check up is scheduled. Well run practice with excellent physicians, technicians and support staff.

Dr Peters is excellent and I would recommend him to anybody looking for a experienced eye doctor.read more

After making a reservation a year in advance, receiving my post card with appointment time and…read moredate, calling to confirm my appointment and submitting my time to be away from work; I was none pleased to listen to a voice mail stating the due to my none compliance my appointment had been canceled. I returned the call and was routed to their call center to which I was told that I was noncompliant and was canceled, and my Time was not 11:15am as I stated, though I was looking at my appointment card and standing beside the wall calendar which I wrote when I verified my appointment (both matched). I have rescheduled via online. I have no problems with Dr Peters. But the customer service will definitely prevent my returning to this company. COMPLETELY FRUSTRATED

Quick summary: This was my first time to this provider and they will have my business from now on…read more (unless something dramatic were to occur.) Full Review: I was in a pinch (my last pair of glasses broke and my prescription was 2.5 yrs old). I walked in and asked if I could just wait and see if they could fit me in. The staff said I was welcome to wait (in fact they were super friendly) but they were completely booked so it wasn't likely I would be seen. I lucked out and a person did not show up. They fit me in after about 20min. My experience was excellent. Honestly it was one of the best trips to an eye doctor I've have in many many years. (I've worn contacts/glasses for nearly 30yrs). While I was there, I went ahead and ordered my new glasses (one of the new Nike frames). This was on a Friday. For some reason, I didn't get the transition lenses this time ( I almost always do). As the weekend progressed I started having sever buyers remorse. I went in to their office Saturday afternoon and asked if I could change my order to add the transition to the glasses. I really thought the answer would be no. They were happy to help me make the change and let me know that it would probably delay my order. I kind of assumed it would but I felt better about the purchase now so no big deal. Imagine my surprise when they called me Monday afternoon to let me know I could come in and pick up my glasses! Awesome experience!

Booked an appointment online for next available Saturday, which was some weeks out. As the week of…read morethe appointment approached I received recorded messages notifying me of the appointment. Instructing if I couldn't make it to call them. I went in the day of my appointment, a 45 min drive, and was told they filled my time slot because I didn't confirm the appointment, what!!! The customer service lady hardly made an effort to correct the issue or to get me in quicker. Now I have to wait another month to see them. All I wanted to do was to replace a pair of glasses I lost. I will not be back to this location and I am looking at options to use a different company!

Horrible experience here. My daughter went in for an exam and glasses which are covered 100% by her…read moreinsurance. After signing forms warning her of blindness and death if she didn't pay extra for their new cutting edge scan technologies, she was tricked into getting a new contact prescription and surprised with a $99 bill at checkout which of course she had no choice but to pay. Do not recommend. McPherson Family Eye Care is fabulous, we're going back there for our entire family. Recommend them 10000%.

Dr. Merckle and crew are awesome! They're knowledgeable, helpful, caring, accommodating, and…read morecost-effective. Highly recommend!

Dr Dickman runs sort of an old school practice, medical aspects of eye health come first, contact…read morepreferences are by phone calls and personal contact. When you book your exam, it is first and foremost for the medical health evaluations - this has been my preference as I've aged. My first choice when relocating is finding a specialist in ophthalmology. Optometrists main concern is vision and may include some health tests. Opticians basically are eyewear/contacts providers mostly concerned with selling glasses/contacts. If you do not have a family history of eye health issues or personally have no medical eye needs, then an ophthalmologist such as Dr Dickman may be overkill for you. My family has a history of glaucoma, macular degeneration and many of us will face cataracts as we age. Since my 40s I've sought out experienced professionals with MD/DO degrees. I've been extremely happy with Dr Dickman. He is very professional, no nonsense, down to earth, offering facts about options without pushing the latest, greatest treatments - simply discusses the range of options and personal choices we face. Now, if your need is simply a vision exam, they do those as well, as a separate exam - possibly due to the complexity of insurance coverages these days. But optometrists will only do the vision exam with some basic checks for eye health issues. Entering the Universal practice, you'll find more info about eye health than designer frames covering the walls. The frame section is clearly a secondary addon service with a limited selection on display. Not a big issue for me personally, I use my same frames and just get lens replacement when the change is significant enough, I'm not into changing frames just to keep up with the latest fashion trend. My old silhouette frameless glasses are timeless! Anyway, if eye health is your primary concern, then I highly recommend Dr Dickman.

Universal Eye Center is the worst place to go to, I do not suggest anybody to go to that facility…read more They do not send medical records when you sign a release of medical records they overcharge you they do not check your insurance to see if the medication's are covered underneath your insurance Christina or Kristen is a very horrible woman. She is very rude and you were always on the phone on hold for over 10 minutes. I had to call from one eye doctor to get the medication that Dr. Dickinson had prescribe me at my eye doctors appointment since they did not send over my medical records, I had to wait on the phone for 15 minutes for them to just tell me over the phone what my medication's were. They are a horrible practice to go to. I do not recommend once again for anybody to go there!