Absolutley amazing staff and care. Very polite and professional highly recommend! The office it self is very fancy and customer service is over the top. The doctor is very gentle and very polite ! Even though going to the eye doctor isn't normally an easy experience! I did not feel any discomfort. He is a professional! read more

Great place, much better than the chain stores. But they charge to use a credit card now and they don't take Venmo or anything else similar! I'll remain a patient, but take my grandma checkbook with. read more

I went in for an eye exam and left with a new prescription, but my right eye still didn't feel right. When I mentioned it, the doctor just shrugged and said, "That's what the machine said," so I grinned and bore it for six months. Finally, I got re-examined, bumped up the strength a bit, and now my vision is actually crisp. Apparently, some doctors trust their machines more than the person wearing the glasses, so trust your own eyes read more

Lately I noticed my night vision was really not as clear as it should be. I contacted the VA who referred me to Fusion Eye which is located close to me. Its a really nice practice that has multiple options in eyewear. After a short wait I had my vision exam, where I was told one eye can see distance and the other eye is fine. In the past during pregnancy I needed lenses for asigmatism so I knew that it was issue years ago so now at 53 its glasses and to top it off my dentist says I need braces..BTW Fusion also has a Dental practice at this location. I will be spending quite a bit of time here. read more

Went for a routine eye exam. First time using them. I have UHC health insurance. Once again, my appointment was for a routine eye exam. I do not have a copay!! They charged me a $30 copay. I questioned it. They said well you had a medical eye exam. I said no it was a routine. They asked me if the Dr. discussed anything medical. He asked me at the end of the appointment if I had dry eyes. I said yes, my primary gave me drops . That was it Savanna said, ( from the office)that's medical so the dr changed it to a comprehensive so he can now collect a $30 copay!!!. And insult to injury , my appointment was 40 minutes late and the appointment was rushed. I contacted the BBB and my health insurance who is reimbursing me the amount. FYI. My career was in the billing department in a hospital. I recognize shady business practices very quickly. This is one!! read more

This place got my progressive lenses prescription correct whereas my last place did not. They also gave me the option to have less blur on the sides. My previous dr told me that with my (slight) astigmatism I could no longer wear contacts anymore. This dr told me of course I can. He knows his stuff but I found him to be a bit condescending and could be friendlier. I mean, I'm spending a lot of money here. The guy who assisted me in the waiting area to fit me was great, very friendly and explained everything well. Scheduling got me messed up as they misunderstood me and thought I wanted just a consultation that day but were able to fit me in anyway. Will definitely return. read more

I've been coming to Fusion for about 5 years maybe more and they are the best. Unfortunately my insurance changed and I can't go there anymore. The one star review about the doctor being drunk and the 5 star views being fake is false. I left a 5 star review on google myself a few years ago and it certainly was not fake as she said. I put mine up because this place was so professional and go over and above for their clients. They are a breath of fresh air. It is actually her comment that is most likely fake. What a shame people go after good and innocent people these days. read more

My husband and I had a pleasant visit at Fusion eye care today I was very pleased with staff who were so friendly and helpful. Dr Basiri was very knowledgeable and professional he took care of us with examining our eyes to make sure everything is fine. Aria was amazing helping us with his suggestions for choosing glasses and best lenses and plans. Strongly recommend this practice to anyone who is looking for a good eye care clinic. read more

I would recommend Fusion Eye Care wholeheartedly. Wonderful staff, thorough eye exam. I didn't think there was anything wrong with the service at lenscrafters, myeyedr before this but it truly is different. The prices are higher for sure so be wary of that if you need anything more than standard lenses. But I doubt they could compete with luxottica-owned offices or big chains. I'll probably update when I get my glasses if the quality is better than lenscrafters (who has really dropped the ball recently). read more

0 star if there is the choice. the doctor is unprofessional and really rude, he got wrong of the my prescription at least 3 times and i really doubt the 5 star is the fake 5 star, is what the India use some IT cheating tools to make it fake five star. please don't go there. $200+ wasted. do not trust this drunk and inpatient unprofessional doctor. read more

What a scam. I initially gave this location 5 stars but I am greatly disappointed about the integrity of their pricing and policies. I do not have insurance and spent nearly $500 out of pocket to get glasses. I was NOT informed I would need to come back in 30 days if I wanted contacts lenses. They insisted I have to pay another $200 to get my eyes checked again even though I was just in 3 months the ago! I understand a contact appointment is required but I am not okay with paying for the same service twice. They would not offer the contact appointment only and will NOT be getting my business again. Using a "office policy" to rip people off. It has nothing to do with eye health $$$ read more

**This is my first and only negative Yelp review ** Unfortunately, my experience with Fusion Eye Care was so unpleasant, I feel I should provide some feedback for those of you looking for a new provider. Honestly, if I could give a zero star rating, I would. There were many red flags here but the main issue was the customer service provided by Dr. Bassiri and his receptionist, Jessica. For starters, I was a new patient looking for long term eye care in the area and was excited to have finally made an eye appointment. I decided to go with Fusion because the ratings here were great my first visit was fine. I even ordered prescription eye glasses and Dr. Bassiri referred me to Duke immediately, as a cyst was found in my eye exam. When I asked Dr. Bassiri to send me the images of the exam (for a second opinion), he made it very difficult but finally sent to me via text. I ended up going to Duke and luckily, my cyst was benign. A few months later Fusion called me nonstop to schedule a follow up appointment. I called back and Jessica scheduled me for the following week. I had to take off work to come to the appointment. When I showed up, she had no record of a scheduled appointment for that day or the near future... she did not attempt to help resolve the issue. She basically allowed me to walk out when I explained I was a fairly new patient and it would be best to call Dr. Bassiri because I figured he wouldn't want a new patient to walk out that easily... I kindly told Jessica that I wanted to continue my eye care at Fusion and I had taken time off work to come to the appointment, I really didn't make a fuss. I finally reached out to Dr. Bassiri directly and he convinced me to come back. I only agreed because I was in need of contact lenses and didn't want to go through the new client process elsewhere. Jessica rescheduled me for that upcoming Saturday. Something came up the day before so I kindly asked to reschedule the appointment for the following Saturday.... Keep in mind, the reason , I had to make this separate appointment was because they cancelled on ME in the first place... Long story short, instead of working with me, Dr. Bassiri had Jessica email me a letter stating that due to my non-emergency cancellation, I had been dismissed from the practice!!! read more

I absolutely love this office! They did my very first eye exam and were wonderful. They were all so pleasant and answered all of my questions throughout the appointment. Dr. Bassiri is a delight and is exceptional at his job. I even had to go back to get an adjustment on my glasses and they were just as helpful and pleasant at that visit. I cannot say enough about how wonderful the staff are at this office. I have now been seen by both Dr. Bassiri's and they are absolutely phenomenal. Thank you again! read more

Absolutely the best eye care facility I've ever been to. I woke up a month ago with swollen, nasty, goopy eyes. It was a Sunday so I left a message on the emergency after hours line. The doctor called me back within an hour and set up an appointment that same afternoon. He determined I had seasonal allergies - brand new to me as a 24-year-old - and sent me on my way with a perscription. A few days later he squeezed me in on my lunch break for a quick check up and efficiently had me on my way with some new preventative allergy drops. Over the weekend, I woke up to a similar but less severe situation. I began reusing the old drops I had been prescribed a month ago but was instructed by one of the eye care assistants not to use them in this instance (via returned phone call). I went back to see the Dr. yesterday to make sure the drops didn't have any adverse side effects. I was in and out in 15 minutes and Dr. Vasiri (sp?) didn't even charge me for the visit. Exceptional service and care. Now, th read more

Mama says yes!! My daughter and I both get our eyes taken care of here. They are efficient, friendly, professional, and conscientious about your wallet. The office is modern and clean. The staff is friendly, and not that fake friendly stuff, they are really friendly people. And if nothing else, you should go see Dr. Bassiri's outfits... that man dresses like he's on the cover of GQ magazine! Nothing like a well dressed man. My glasses have my vision just as sharp as my contact lenses. In all my years, no one has been able to get my prescription so perfect... and I have astigmatism too. If you love your eyes, go here. read more

I give it a 2 because it is clean, modern, and everyone there is nice...... but no designer frames, except for a couple. The handsome doctor has the assistant put all the product In Your eyes and checks your eyes, then he basically goes over what she just did. He didn't want to shake hands (he stated because of the corona virus) but you can take my suspect corona money? I also give them a two because my insurance recovers EVERYThING but they find something to have done to add a charge. They didn't give me a hassle transferring my prescription so that was good. But not what I expected for a eyeglass store that looks the part but looks can be deceiving. They also sent me out driving with all the product in my eyes making my vision blurry-which they insisted was ok. Yeah ok read more

DON"T GO HERE his reviews are fake, Dr. is rude and if you ask a question he will tell you to use google/youtube. Staff is friendly they overbill so talk with your insurance first. read more

I've been going to see Dr. Bassiri since the beginning of the year and in my humble opinion I feel that he's the best eye doctor in Raleigh NC. Every time I come in to his optometry practice, he gives me as much of his time as I need. He's also been very attentive to my concerns and answers all of my questions thoughtfully and with great care. For these things and more, Fusion Eye Care gets a coveted 5 star review from me. read more

Oh, by the way, I went to America's Best in Pleasant Valley Promenade, saw Dr. Chin & William Skeen. They were so much more knowledgable than Bassari at Fusion, only charged me $79 for the eye exam RGP, and got my prescription right the 1st time! Imagine that! I wasn't use to that with Bassari at Fusion, that's for sure!!! I upgraded $20 to the their eye care club which allows me 2 free exams per year for 3 years....total price? $99. Bassari was trying to financially rape me at more than FOUR AND A HALF TIMES THAT!!!! For a crappy prescription and going through yet another year of messed up vision, I would recommend America's Best to anybody who doesn't want to work with an arrogant jerk like Bassari at Fusion. read more

Sadly I agreed with a older post I have come here in the past and the eye doctor has consistently ripped me of. One office visit cost not being enough, having to return for a separate visit - another charge; having to purchase my contacts thru his facility totally robbery - hijacked prices, doesn't work with you if you have a minimal budget. Truly a 'smoke and mirrors' business person. Thank goodness there are honest people out there that listen to these factors during appointment. I had to get contacts in an emergency and he would not give me enough to tide me over - instead he charged me another 300+ before an emergency international journey. Save your time and energy go to My Eye Doctor instead - honest, genuine and not stressed to sell staff available. read more

Ordered a par of Oakley prescription glasses (not graphite) that were too painful for my nose and, not as I expected, they allowed me to get another frame that I would be happy with and reorder the appropriate lenses and I only had to pay the difference I. The cost of the frame. I originally gave a 3 star review in google but nothing but 5 stars from me. So glad that initial impressions of this place and service have been exceeded. read more

I absolutely love coming here. Getting my eyes check and can't wait for my dental appointment in a few weeks. The staff is wonderful and extremely helpful. read more

Wow, not only did Dr. Bassiri work hard to get me the best prescription for my disappointing results from multifocal lens inserts but his staff is just the best. My puppy just gnawed through the earpieces of my glasses! Because they were still under warranty, Margaret did all she could to get the frames replaced. But, they were no longer available. So today I am picking up my brand new glasses, both frames and lenses, free of charge. That's just above and beyond! Thanks to all the staff at Fusion Eyecare! read more

Dr. Bassiri has been my optometrist for several years now. He is the consummate professional, and is always pleasant to see. He is very knowledgeable and takes time to get to know you as well as answer any questions that you may have. I am very glad to have found this practice, and I hope that they never leave the area. I highly recommend making Dr. Bassiri your optometrist too! read more