Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.

Dr. Chung is an amazing doctor, I have been going here for many years now. Unfortunately I will…read morehave to say that the staff hasn't been the most helpful or supportive, especially in the most recent years, but I hate to give this office a bad review because the doctors have been great once you get to actually see them . I'm sure the staff is overwhelmed with all the things. But nothing a little give and take of Jesus grace can't fix.

The new private investment version of RaleighOp appears more interested in profits than people…read more The check-in was quite stressful with the associate insisting that I pay the copay even though my insurance and my account credit would cover it. I had to speak to the head check-in associate to get it resolved. Then I had to read, print my name, sign, and date 8 or 9 forms which I understand I will have to do each year. Then the associates who prepared me for the doctor did not seem to be as qualified as the previous ones. I did see the doctor but only an hour late. Fortunately, the doctors are still outstanding. The associate who stayed past 5 o'clock to help me at checkout and schedule my next appointment was a bright spot. She called me back the next day with the appointment information. Even the information sheet that I was given on how to access my account on the new system was bogus. And the software for submitting a review does not work. Previously RaleighOp was a 5 star plus.

I went in and they took a million pictures of my eyes and I waited to see a Doctor in this room for…read morelike 25 minutes. He walked in and did a 50 yard dash. He Sid there was nothing wrong with my golden flashes and stayed 5 minutes and left. I think he could've had a better bedside manner and spent time explaining why I was having flashes. The employees were all very nice but I felt like I was in an eye factory. I guess I'm spoiled because I receive such excellent care at Wake Med and my doctor spends a great deal of time with me.

SUPER EFFICIENT My…read morevisit to NC Retina Associates was THE MOST organized and professional medical appointment of my life! Everything ran smoothly and every staff person with whom I interacted was personable and informative. I was able to have a laser procedure the same day; without having to make a separate appointment months out as is usually the case with other providers. I HIGHLY recommend this practice and especially Dr. Thordsen. Para mis amigos latinos, el médico habla español!

Upon entering I was greeted by a friendly receptionist who took my name and I filled out necessary…read morepaperwork. I then was called back with Rachel the technician was extremely nice, friendly, helpful, personable and knowledgeable. After my exam I seen Doctor Shiau- He is the best! Ask him anything and he will explain it all to you so you can understand. He friendly, kind, personable and makes time to answer all your questions. (Easy to understand answers) Then he led me out to talk to Raz she looked up a price for some sun glasses then made sure the price was correct with my discount.

Try having kind professional competent front desk clerks available to assist potential clients…read morecorrectly. I previously made an appointment to come in and shared my info to get an eye exam. Came in today to be told by their front desk lady (upper middle aged chubby lady with very short hair) they didn't take my insurance after all. All with in 3-4 minutes and being told the appointment had to be paid for in full at $143.00...she then tells me I need to come back at 1:30 pm with a nasty sarcastic grin and undertone. The place was disorganized and needs to address not having their act together. Don't know which was worse... being told afterall...they don't take my insurance to...within a couple of minutes i now needed to pay their cash rate of $143.00 plus come back at 1:30pm. My time is very valuable to me. Get your act together lady! I will not go back. Don't trust their incompetence.

Providing excellent eye care to a family member. Spacious outer area lobby - adequate seating in…read morethe clinic area. Very detailed assessment of the eyes - using various equipment to see the eyes and the entire orbit. Pleasant & professional team members. There are different rooms with different machines to assess the eyes and a smaller waiting area to wait for med to work for dilation of the eyes and waiting for the Dr. The Dr is always considerate caring and professional.

The Durant Rd office seems very disorganized. I waited 45 minutes and would still be waiting had I…read morenot gone to the desk and asked about how much longer was the wait. They still were uncertain as to when I would go back. They offered to make me another appointment that was said to be in 3 months. I left the office without waiting any longer. I don't know about their medical ability but, won't go back.

Dr Kelly is a very nice and experienced surgeon. However the office mgr is difficult to connect…read morewith and gives confusing information. My father's had a very difficult time getting direct and consistent answers, making him nervous to proceed with his cataract surgery, which he really needs.

I would like to say that I had an amazing experience at Kelly Eye Center Brier Creek! Everyone…read morethat I encountered from checking in to the young man who examined my eyes, as well as the Opthamologist; were absolutely great!! I really appreciate the warm and welcoming atmosphere and people. Also, I cannot forget that Doug went out of his way to assist in scheduling me in at the last minute. Thank you all for all you do and being so kind, courteous, as well as professional. God Bless you all , you are appreciated. Mika Walker

Front desk employee was extremely rude & unprofessional, when we arrived for our appointment she…read moreresponds with "IM STILL ON LUNCH" and proceeds to roll her eyes like what? It's our first time visiting this clinic and the impression is unprofessional. Also the facilities smell and are dirty

I have been going to see Dr Friedland for 25 years. I love her attention to detail and the amount…read moreof time she is willing to spend with me.