Great experience and excellent customer service. Doctors and staff really go out of their way to…read moremake things right. Shanny L helped me the other day with my new glasses. She's relatively new there but you'd never know it. She's patient, knowledgeable and has the sweetest disposition! You can tell she enjoys her job. I'm so glad my husband and I found this practice. It's a little far from our house but worth the trip!

This is my new eye Dr. Caring staff, easy check in. A printed Rx was ready upon check out.read more

I have been going to Clarity vision for 11 years now and they are terrific. All the staff is…read moreexcellent!

I have had nothing but a great experience with Dr Darren hilburn. I see him as my regular eye…read moredoctor and over the last two years have had eye problems 3 times and he has been able to prescribe the right eye drop meds in order to bring relief in a few days. he also addressed an eye lash issue. I trust him to take care of my eyes. the office people have all been really helpful and the technicians are great too

Zero stars - extremely disappointing experience. I waited 45 minutes after my appointment time to…read morebe seen, finally someone noticed me waiting and asked another staff member to get me started. While going over charges at the end, I had a $145 contact fitting fee. I've been wearing contacts for years so no one helped me "fit" anything. After stating they should really be more transparent around pricing I was informed that I was supposed to be told upfront. I asked for one pair of contact lens samples to take with me to use during the two week wait time and was told no. $718 and 3 hours later (no exaggeration ) I was finally on my way out. I did ask if that time frame was typical and was told that it was normal now that they've switched to virtual. I now know after reading other reviews that it's actually not typical. I feel deceived on pricing and my time and patronage were not respected or appreciated. I'll be picking up my glasses (cheapest pair available) and contacts and will never visit again. I'll add that the virtual visit with the doctor and technician was fine and both were professional. Unfortunately this doesn't make up for the rest of the visit but it's at least one good caveat to this.

Now that they've added the option to come in, get tested and then meet with the doc via video, it…read morehas really opened up so many more appointments. Since I prefer this store, it's a huge help. Lara has all the newest equipment and gets the eye check done very quickly. Angel has the glasses/contact ordering down. It's a very well managed office.

I wanted to update my glasses, and my son suggested that I go to Carolina Family vision in Holly…read moreSprings. I went and needed to make an appointment- a week later 4/21/27 i was examined and I was impressed with all the updated machines. I had to wait a few weeks for glasses to be made, which is not unusual. I then went in and tried them on, these were $900 bifocals with all the bells and whistles, but the long-distance view was blurry. I immediately told this to the woman helping me, but she said take them home and get used to them and if they don't get better, bring them back. After a week, I went back and they gave me another exam, and the results were different from the first. After waiting another week or so, I went back again. the new glasses were fine. However, upon leaving, they handed me the old prescription and did not give me the accurate prescription. All was fine until I wanted to get a pair of prescription sunglasses from Costco. I gave them the script from Carolina Vision and waited a week. These sunglasses were for a vacation planned for the beginning of September to see Ireland. Well, when I tried the new sunglasses on , they were blurry. The optometrist at Costco tested my regular glasses and discovered the the script the I was given was the wrong script. so now i have to go on my vacation without the benefit of great sunglasses . Bottom line - Carilina Family vision looks pretty on the outside, the salespeople are professional, but behind the scenes it is a clown show .

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

Bowers Optometry did not honor their one-year warranty on the glasses I purchased from them. Just…read moreknow this before you decide to purchase here.

Dr. Bowers is #one in my opinion and her staff is as well. I will never consider going any where…read moreelse. All was friendly, considerate and very helpful and I got my glasses in about a week and they are perfect. Thank you Dr. Bowers for your excellent service! I'm very happy I found you. Jo L.

Dr. Strickland was amazing, unfortunately he was taken over by my eye doctor and they're the pits…read more Husband had something stuck in his eye and it was burning, after long wait on phone, finally get a guy from who knows where saying they can "fit him in" with Dr Strickland in 2 weeks. After some hell raising he said he could get him in 6 days. Then called day before appointment to say it wouldn't be Dr Strickland after all. You can no longer contact Dr Stricklands office just a generic appointment scheduler IF you're willing to wait long enough. Dr Strickland was our eye doctor for 30 years. We will be shopping for a new place that has not been taken over by a corporate don't care outfit. I wish there was an option below 1 star.

1st time visit for eye infection. They were kind enough to fit me in 2 hours later. The…read morereceptionist and assistant were very very nice and humorous which is unlike most offices. We held nice conversations before I was able to see the doctor which put me at ease & made me feel comfortable & welcome. Dr. Strickland was also really nice and explained the situation,called in my script after thorough instructions and advisements. The office gained my business & is now my local eye Dr.! Kudos.. I do rely on Yelp for helping me in choosing the right place & was surprised there were no previous reviews. I gambled because it was close to home & pharmacy and glad I did.....

My wife and I have been using Doctors Vision Center for the past eight years or so and are fairly…read morehappy. I've been examined by two different Optometrists and was pleased by their thoroughness and professionalism. An added bonus is that they were both pleasant and friendly. My vision insurance covers most of the cost of a visit. Like any other Optometrist's office their frames and lenses are a bit pricey. I recently had a problem with a pair of glasses I purchased from them and they fixed them quickly with no questions asked. One minor annoyance is that the receptionist has you sign in for your appointment. Come on, I stopped doing that when I retired from the Marines and stopped visiting sick call.

My husband, my son and myself have all three been patients at Doctors Vision Center (Now Clarity…read moreVision) for many years. All three of us have had nothing but good experiences when we have been seen in the office. Just this week, I had my check-up with Dr. James Salter. He has always been and continues to be very thorough and professional. He never seems hurried and provides his undivided attention during visits. There have been a few times when I have had to wait longer than I would have liked, but these visits were during busy times. My visit this week was during the morning hours and I was in and out! As a previous patient stated, their frames and lenses are a bit more pricey but they do not pressure you to purchase from them. I will say that the frames I have purchased from them, I am able to use again instead of purchasing a new pair. I would highly recommend Clarity Vision!

The manager of the Wilson location was rude. There isn't any need to be rude to people. I decided…read moreto take my business elsewhere.

Doctor and assistants were great as well as the front desk!…read moreHowever, the manager at the Wilson site was rude, condescending, hostile, and hung up on me. She did not have the competence or patience to be a manager imo. After leaving messages to her 4 times over a week, I finally got to talk to her after a 5th call.. She said they weren't running a free clinic. I never ever said they were. If she knew how to file medicare for me (I have diabetes), she would have known that medicare covers the full amount of my eye exam ($215) because of my diabetes. Instead she filed with medicare and no diabetes so of course medicare charged a copay and deductible. So instead of getting my $215 back, i will receive $54 (who knows when), and I assume they pocket the rest. I am elderly and on a fixed income and really needed the money. To my knowledge, they didn't do a diabetic eye exam, where they should have specifically focused on the health of my retinas and integrity of the blood vessels in my eyes.

I went for a routine visit and they charged me for an eye scan that I never asked for. Even tho I…read morehave insurance they still charged me out of pocket to scan the back of my eyeballs. I think the practice's business tactics are very deceptive l!! But the actual procedure and process was ok.

I don't know where to start. The Clayton store is not handicap friendly. nor are they very friendly…read moretowards the handicap. I bought my grandmother to get her eye exam. We were 12 minutes late getting in there She has such a hard time getting in and out of the car we thought we had time to get out since we were right in front of the store. They could see us getting out of the car struggling just to tell us you can't be seen today once we finally made it in. Then they were not friendly everyone except for two of the ladies that work there were looking as though they didn't wanna be at work. I would us to go back to the day where we treated everyone so good they told friend to tell a friend how great service was. SMH