First let me start by saying I frequent this store every year, and I have stellar customer service when I am dealing with Imani. Yesterday, I was working with Kelsie, and she was a GEM, we were trying to enter my payment information she reached out to Jen for help. Jen was very nonchalant as per usual. Every interaction I have with her, she makes me feel as if she does not appreciate my business. For her to be a store manager she lacks people skills, I usually do not like to leave negative comments because sometimes you have bad days, but every interaction. read more

All of the staff were friendly and immediately let me know that I would have about a 10 minute wait (I did not schedule an appointment ahead of time and they were obviously very busy). I met with Mr. J.R. Moreno (sp?) who provided phenomenal professional service. He answered all of my questions and went above and beyond in trying to gain answers on the phone from my Humana Insurance. Humana stated on the phone that they did pay for my eye glasses and confirmed that Lenscrafters was one of their providers, but were unable to provide either Mr. Moreno or I the process to obtain the codes needed to bill Humana. Mr. Moreno and I were on the phone for a considerable amount of time with Humana trying to resolve the matter. Even though I was losing patience with Humana, Mr. Moreno continued to maintain his patience and professionalism. I cannot thank Mr. Moreno enough for all he did to try to help me with Humana, and for the care he showed me. I highly recommend Lenscrafters at Crabtree based on their high quality customer service. THANK YOU AGAIN MR. J.R. Moreno! read more

Jen is great! Quick, easy and precise. Was recommended great frames and my prescription was fulfilled accurately. 10/10 recommend this LensCrafters read more

I have nothing negative to say about this place, customer service was top notch, and my wife and I were most impressed with their staff's product knowledge, spent more than an hour with us educating about that is best for us. If you go there, look for Larry, he would make you keep you feel like he is your personal eye doctor. read more

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I went to Lenscrafters after doing an eye exam at the facility next door. I was attended to after a small wait (all employees were busy). I know because of C-19 some businesses have had to change certain policies, but I don't want to feel like a leper spreading the disease if I touch anything. I was welcome to try on any frames, but I was provided a box to put them in afterward for them to be disinfected. It's a logical process, but the employee didn't present this in a way that made me feel comfortable. I did try on a few pairs and found one I liked. The employee did the fitting in a professional manner and quoted a time that the glasses would be ready. The glasses were ready at the time quoted. Overall pleased with the experience. Just need to work on making the customer more comfortable with the "anti C-19" procedures. read more

Had an issue with the new glasses. Took them back and Jr resolved every issue quickly and helpfully. I will do business with LensCrafters at Crabtree Valley Mall again. Great service. read more

Thanks for a great customer service experience you shared with me "Jen" . Very accommodating, know the needs of the customer, attentive and knowledgeable. read more

I have an old (35+ years) pair of Ray Ban Aviators that were kind of bent up. The nice young lady ('Imani?') was cheerful and helpful and took a lot of time getting them adjusted properly, while the other person in the store was spending a lot of time with an older gentleman. I would visit the store again. read more

The worst experience ever and I have been wearing glasses for 30 years! The store manager is so rude and didn't even know policy. The assistant manager was so kind and helpful. The whole experience ended up with me spending a extra 100 dollars. read more

Manager had an attitude when I called and asked about their procedure if I took the glasses home and unable to see up close. She sounded like she didn't have time for me. What a fussy woman. That is after it took 1+ hour to put in my prescription. The guy didn't know what he was doing and had to ask for help multiple time. What a complete pricy disaster. read more

They have a huge collection of choices. Pretty much 85% being the same garbage. Plus, don't expect any of the associates there to assist you. They practically know nothing and can't even suggest anything. Terrible place overall. read more

Purchased Versace glasses and lens w/ Standard AR (anti-reflective and glare) coating from Lenscrafter in Jan 2017. Only 11 months later, there are tiny air bubbles in lens or coating. I contacted store and was told that since I did not purchase a warranty, I would have to purchase new lens for a price of $300. Wow, Seriously?!?!? I was then told I should have purchased the premium AR coating. Excuse me? Perhaps someone should have mentioned this issue 11 months ago, and suggested Premium! Very disappointed in the response. I willl NEVER purchase here again. Sure 1 hr sounds nice in theory, but if the compromise is poor craftsmanship...NO THANK YOU! I will try to find a small business next time. Eye glasses are a very expensive investment, and its terrible that Lenscrafters will not take responsibility for selling poorly constructed products purchased less than 1 year ago. read more

I had the best experience at LensCrafters! Ronda was amazing and spent time to find me the perfect frames. I appreciate all the time they spent with me! Would definitely recommend this location! read more

Whew...this was an experience! I started it next door at the physicians office. I truly enjoyed my visit. Sounds odd right? I enjoyed a physicians visit. Once my eyes were checked they brought me next door to see about glasses. I really only needed new sun glasses as mine were broken. The young lady that helped me, April, seemed unsure of what she was doing. I learned that my favorite brand, Carolee, had been discontinued. When I asked she just shrugged her shoulders. Like they couldn't be bothered by knowing what happened to the only affordable name they carried. All they had were names like Dolce, Coach, Tiffany, Ray ban etc. Sadly my insurance won't let me go to an affordable eyewear place so they are it for me. Sigh. I found a set of Ralph Lauren that weren't hideously expensive but after all of their add ons I still had about $100 to pay. April wasn't sure how to put the order in and asked for an assist..but got it all sorted in the end. Thankfully I didn't have to wait days for my glasses..just an hour. If you have the option to go elsewhere...say America's Best...go. Even though every pair if frames is made by the same company, Luxotica, Lenscrafters only carries the high end names. Who knew Tiffany, home of sterling and diamonds and blue boxes also has its own frames...ugly frames at that!! read more

Scheduled an eye exam and was told they would be able to provide trial contacts for me since I would be running out before my exam date. When I went in, I was told they couldn't do that and I would have to buy a month supply. Not good customer service. read more

Wanted to order replacement lenses for Rayban sunglasses. The quote I received from the sales person was $330.00!!!!! This was just for normal sunglass lenses. Went to Sunglasshut and they gave me a price of $88.00. What a rip off by Lenscrafters. read more

I had made an appointment for an exam at 1 I didnt get back to see the doctor till almost 3. One patient said she had been there since 11:40. What the point of having an appointment if it's basic not going to be honored? I don't mean any harm but the doctor needs to realize that our time is precious and shouldnt be taking for granted. They said the doctor was being thorough, more like SLOW!!! read more

The service was nice. Jason helped me pick out some frames, and got me set up with lenses. I'd rate him 5/5 stars. However, it took quite a long time for them to make the lenses. I was told "20 more minutes" several times. The store was packed and they only had two staff members. Unfortunately Jason wasn't there when I went back, the rest of the staff wasn't as nice. So if you are hoping to pick up your lenses same day, you should expect to wait well over two hours. I've removed stars for this reason. read more

The selection is Ok- nothing great. People are just Ok, too. Sometimes there is a wait to get someone to help you and I have never had anyone spend any time with me to help me pick something out. It is like self service. They are helpful but because it is so busy in there (at least it is on the weekends every time I go) they try to get you in and out. The prices are much better than my eye Dr. and they explain everything but you can tell they try to upsell you a bit. I appreciate getting my glasses in an hour. It is in and out and no frills or warm and fuzzy customer service. If you need adjustments they are nice about doing them when you go back. read more

LensCrafters - Eyewear & Opticians Near Me - Raleigh, North Carolina

I visited Lenscrafters for the first time with my boyfriend, who needed to get new frames. The service was great. The man who helped us was amazing. He greeted us right away, was friendly, and very helpful. He showed us a variety of different lenses, and worked very hard to try to make us happy and find the right one. Once we decided on a pair he had us checked out quickly, and made sure we got all the discounts we could. He also adjusted my glasses for me even though I had not purchased them at a Lenscrafters. When I lived in Buffalo I had an optician that was only in Buffalo, so once I need an eye exam again I will definitely be going to Lenscrafters. They have a great selection of frames and great service. My boyfriend also said that his appointment went well and the doctor was great. If you need contacts or glasses, head to Lenscrafters!! read more

I hate going to any type of Doctor. My glass prescription is pretty minimal, but necessary for school. I really like how you can make an online appointment and fill out all insurance information prior to your arrival. When I arrived, because everything was filled out, I just had to sign an agreement. They took me right back. The doctor took her time with me and really made sure I was satisfied with my new prescription. Unlike other doctors in the past she did not push contact lenses on me and actually said that I didn't need them. After I was handed my slightly changed prescription I went to the lens-fitting side. The sales associate helping me was generally friendly, but tried to push buying new frames on me--"really man, all I want are new lenses." While you don't get the intimate feel of a local doctor, this LensCrafters is quick and located in the mall; two major perks for me. read more

Worse experience ever.... I generally have a lot of patience when dealing with people but this horrible experience was worth mentioning. I went in because one of my lenses was the wrong prescription and much thicker on the right eye and I couldn't see out of it. Kim tried to tell me it wasn't the wrong prescription. It was a spare pair of Chanel sunglasses that I brought in when I bought 2 pairs of Prada glasses. I tried to tell her I couldn't see out of it and she kept saying I could. She said I could run and get my others ones at home and she could compare and I told her I wasn't running home that this experience has cost me a ton of time and money as it was. She was rude and she threw her hands up when I told her I needed her to find another solution. I asked her what her name was and she refused to give it and said she didn't have to give it to me. Then finally blurred out, Kim. I finally asked for a refund because she refused to find a solution and when she saw I was writing a review she got more of an attitude. It took her another 10 minutes to try and give me a refund and then she couldn't figure out how to do it and said she would have to send me a check rather than put it back on my credit card. Lastly, I was given old cases for new glasses and no cleaner when I bought them and said nothing but I thought that wasn't very professional. Any time I bought glasses before at other places I was given a new case and they were always happy to help if anything that was wrong. This whole ordeal took 45 minutes and no solution. I don't send in many reviews but this was worth mentioning. read more

Yesterday, I received an eye exam (my first ever). Every person I encountered was super sweet and helpful. The associates who gave me the exams, the lovely doctor and the girls who helped me pick out my new glasses...all wonderful! I highly recommend coming here for all your eye wear needs. read more

I had to interact with three different employees and two of them were absolutely HORRID. I've bought glasses from LensCrafters twice before and have never had this problem so I honestly think it's just this location, but regardless I'm no longer going to use their services. They were condescending, rude, and unhelpful. Happy holidays to you too LenCrafters. read more

I've never had worse customer service. First of all, when they tell you what you're paying for at the initial check-in and examination room, you can expect about $100 more tacked onto it. I understand that I pay for my insurance's copay plus the eye tests, but the assistant should tell you everything you're about to pay for instead of bringing out their fighting dogs to force you to pay without question, which is what happened at my appointment. First of all, I understand that each practice is different. I know that each practice has different policies, and while it may seem obvious to the people working there, it will not always be that way to customers who don't spend all their time there. So, being new to this location, I was confused as to where the extra $99 was from, since I hadn't been told about it up to the end of the appointment. So when I asked a simple question regarding what I was being charged for, a woman came out of the back who I assume is some sort of manager, or maybe some sort of loan collector. She was both belittling and bullying to me, mocking what I was saying and generally just being totally out of line with how she addressed my concerns. I asked about the charge because I want to make sure I understand, not to wiggle out of a payment, so I'd appreciate not being treated like a criminal, or a child. I've been going to other LensCrafters locations for years and now, this company has lost my business. If that is how you run an office - by employing people to twist your arm and bully you into paying something - then you can be sure I will be speaking to the Better Business Bureau. It's not the money, it's how you treat the people giving it to you, and if you can't deliver basic customer service by asking questions, then don't get a job that deals with the public. And I say this as someone who has worked in customer service for years. read more

They basically lied about vision insurance covering part of the cost. The sales rep assured that the insurance we had with Blue Cross was a preferred provider, and that we were covered. She told us to file it with the provider after our purchase. Turns out they are out of network and the provider refused. When we approached Lens Crafters, they refused to help because they didn't know who was our sales rep. As if we would remember after a month. I am disgusted by their lack of professionalism. read more

I have my prescription for my contact lenses from another LensCrafters in a different state. I travel a lot with my job and i run out of contacts so I decided to buy a 30days pack. I've done it before in Miami,FL without any problem. For some reason they have no access to LensCrafters database. No problem..I have a pdf file of my prescription on my phone. It was not enough for them they needed the actual paper copy of the prescription. Ok... The only way they could sell me contacts is that they receive a fax of my prescription from the LensCrafters where I had my eye exam. 30 min later still no fax. They finally agreed that the pdf prescription on my phone was ok only if I was able to print it. Guess what happen then...? They have no contacts in the store and I need to order them. I told them at the very beginning I was here for work and I was leaving the next day. They offered a week trial for $30 (the price of the month package is $30) What a waste of time. This place is a joke. read more

Great team here! Very patient and helpful. This is my first time getting contacts and they have been extremely helpful getting me the right fit and showing me how to take the contacts in and out. Thanks so much! I highly recommend. read more

Probably a bit understaffed as I've been here 3 times and always waited. Folks are nice but this store has the longest wait time I've experienced with any lenscrafer store read more

Takes a long time to see the doctors even if you have an appointment. Actually 1 hour over the scheduled appointment but Dr. Gordon is terrific. She really took time for me and also took time with my daughter making sure the prescription was correct. Lenscrafters is expensive but my opinion worth it. read more

I have been going to this Lens Crafters for years and the service there is always great. However, when I really needed them in a pinch they did everything they could to make sure I didn't need to spend more money (my dog ate my glasses). Larry in particular has always gone above and beyond with helping me pick out my glasses, telling me about the warranty, and then helping me use it 9 months later when I needed it. read more

I had the pleasure of walking in and being greeted by a Ms. Ronda O. I was not a consumer of the establishment, however she adjusted my glasses free of charge and explained the whole process and better ways to protect my frames from future ailments. Her level of customer service was spectacular. read more

After not being able to be seen for a week at an eye car associates in the area, I came into LensCrafters hoping they could see me sooner. They had me in and out in about an hour. I was indecisive about frames but with help from Ronda was able to find some I loved. Glasses are never cheap and she helped a lot in figuring out which option between my insurance and their discounts would save me the most money. Not to mention she never acted like I was somehow bothering her- which is an experience I've had in the past with other eye care centers. Her customer service skills were out of this world with me and with others that she helped in the meantime. I plan to return to this LensCrafters from now on when needed. read more

I made an appointment in advance, they got "too busy" to verify my insurance info all week. When I got to my appointment the system was down so they wanted me to pay out of pocket for eye exam and glasses and file my own insurance all because they were " too busy and short staffed" Tuesday, Wednesday, Thursday, Friday, and Saturday to take less than 3 minutes to verify my insurance. BTW there were 3 people at the front desk, doing nothing, shouldn't they have been doing work to catch up from a week of being "too busy and short staffed"? read more

Appointment was fine. BUT they ordered me a year's supply of the slightly-wrong prescription contact lens (with astigmatism, so quite expensive). I didn't realize it was the wrong prescription for a couple of months, while I finished up my previous lenses and went through the trials they gave me at my appointment. When I called, I was told it was 'too late for them to do anything about it.' So my choices are to either have to suck it up with the wrong prescription for a year or watch several hundred dollars go down the drain while I get a new prescription from somewhere else. I won't be going back to Lenscrafters, esp not this one. read more

My daughter just began wearing glasses last year while she was 8 years old. She was absolutely wedded to the Guess frames that we purchased at Visionworks in July 2016. She was so completely enamored that she absolutely refused to try on or even peruse the frame collection at LensCrafters. Given that premise she insisted upon simply having her new prescription installed within her existing frame. The frame itself developed a defect over time as it was poorly constructed and lightweight. It subsequently caused the frames to snap when the technician removed the old lenses from the existing frame. Amrita explained to me that I assumed the risk of breakage as the customer in bringing an outside frame. Notwithstanding she went above the call of duty to ensure that my daughter maintained a smile on her face throughout our entire experience. Amrita did this by contacting VisionWorks where we originally purchased the frame to see if there was any way that they could do a warranty exchange. VisionWorks explained to her that they could not because the frames were a clearance item that were since out of warranty. Amrita then took personal action to notify her manager of the issue at hand. She did so as to gain permission to do a warranty exchange on their end since VisionWorks was of no assistance. She returned to me in saying that we could choose a frame from their (LensCrafters) selection that was valued at less than $139.00. Not only did she do that, but she also took the time to locate and set aside several frames that were similar in design concept to my daughters existing (defective) frames prior to us returning. What's more, I expected that we'd have to wait a 2-7 days to receive my daughters glasses only to find that LensCrafters only needed 30 minutes to get my daughter in her new glasses. Amrita also took the time to resolve the issues that existed with my insurance file not being properly pulled over for confirmation of benefits. Had she not done so I would've owed LensCrafters at least double what I paid. With all of that I am more than pleased with my experience at LensCrafters. They have subsequently gained my daughter and I as customers for life given our personal experience with Amrita. Please stop in and see Amrita for all of your eyewear needs and tell her that D.Moone sent you. You'll be well pleased that you did. read more