Thought twice about writing this review However customer…read moreservice after you pay for your goods hasn't been the best The undercharged me and kept calling about paying, fair enough Went back and paid.. Waited for my son's glasses for a month and didn't hear from them so I went over to check on progress, they had them in store, no one called me to inform me of that, then they said I still owed them what they had originally undercharged me, they hadn't updated that I had already paid Fair to say I wasn't happy, service wasn't the best And it's the second time that I had to wait a long time for a pair glasses, the other time my son was without his only pair for a while too Will be shopping elsewhere from now on

What a great experience. Very attentive, and professional. The entire family visit was handled…read moreefficiently. This location will be my eye care provider from here on out. Thanks

Had glasses fixed due to a loose screw. Decided to upgrade my drugstore cheaters. Excellent…read moreresults!

If you are in need of an Optometrist this is the place to go! My family and I have been going here…read morefor at least 3 years. This office staff and especially Dr. Cynthia Ward are always the most kind, caring, and helpful out of ANY other office I have ever been too. THANK YOU EVERYONE at Lake Nona Eye Care

Great staff, professional yet friendly providers. I was 100% completely satisfied and happy with…read moremy visit, start to finish.

This is an established business but this is a new location. I mean so new you can't find it in…read moregoogle or Waze. It has that new construction smell. The staff are all friendly and helpful. I asked questions and they were more than happy to assist. I talked to at least 3 people (and the optometrist) and had a wonderful experience. I shamefully have never actually had an eye exam (still haven't) but I'll be making an appt here so I can check on my eyeballs. I think old age is catching up and I might need glasses and this is the place to get it done.

Had an amazing experience, they take their time with you and talk you through the whole process…read more 10/10 recommend .

I have been seeing Dr. Michelle Hanley since September to get the correct prescription for both…read moreglasses and contact lenses, and unfortunately the experience has been very frustrating. Over the past several months, I have had to return multiple times because the prescriptions provided were not correct. Each time I was asked to come back to try new lenses to see if they worked better. I trusted the process and continued returning as requested by the office. During one of my visits, I was informed that the fee I had already paid for both the glasses and contact lens prescriptions had an expiration date. This was surprising and disappointing, especially since the repeated visits were due to the office not being able to determine the correct prescription in the first place. At my most recent visit, I was told that the new lenses I needed to try would no longer be covered because too much time had passed since the initial appointment and payment. This does not seem fair, considering the delay was caused by the inability to get my prescription right, not by anything on my part. To make matters more confusing, I am now being referred to a specialist. After months of appointments and additional inconvenience, I feel that the situation has been poorly handled and that patients should not be penalized for extended timelines when the issue originates with the prescription process itself. I hope the office reviews how situations like this are managed so future patients do not experience the same frustration.

Dr. Salinas is the best eye doctor I've been to. He's very knowledgeable about symptoms of eye pain…read moreand why they occur. He answered all my questions and concerns and didn't make me feel rushed at all. He's very personable and easy to get along with! The office staff is super helpful, they were able to get my husband and I appointments right next to each other, so we could come at the same time. They also explained our insurance coverage to us really well, in regard to getting eye glasses. They have a fairly large selection of eye glasses to choose from if you end up needing them. I took a picture of one panel of glasses, but they have 4 or 5 more outside of the picture I took. There's lots of parking available! I highly recommend Dr. Salinas and his office team and will continue to go to them every year that I'm living in Orlando.

I took my 15-year-old daughter to the doctor so she could start wearing contact lenses, as she's…read morebeen wearing regular glasses for two years and doesn't like them. After an hour-long lecture from Dr. Salina's, he decided NOT to give us a prescription for her contact lenses because, according to him, she should wear regular glasses for three months and then come back for the contact lenses. Where does this make sense if she's been wearing glasses for two years? Obviously, they charge for regular glasses and then we have to come back for the contact lenses and guess what? Pay again If I want my daughter to wear contact lenses, it's NOT the doctor's decision, because I didn't go to a doctor's appointment to have a kidney removed or to get for her a breast augmentation. It's hard not to feel as though them selling the glasses only to have me buy the contacts as well in three months was more important than what the patient actually needed.

Other than the doctor everyone else is just rude. First Martha, everyone that lives or drives in…read morethe Narcoossee knows how traffic can get, I texted the office letting them know that I was running late and that I was already on my way (mind you I was specific that I was 10min away) and they just told me that the "grace period" is only 5min. Which I understand however I am telling you that I almost there and they still canceled my appointment , I still showed up and she greeted me with oh you are here only 5 min. Yes ma'am that's what I said. Second I asked for my PD (pupillary distance) to a Spanish lady and to Johana and their answer was that if I wasn't going to buy with them they could not give me that, first of if I knew that I would've asked the doctor for it second how you're going g to tell me you can not give me MY PD when is part of my prescription and in most places is asked for. Is the first time an eye doctors office tells me that. Overall very upsetting experience and not a good customer service experience

the retail staff are great as far as the doctor's office, the older spanish accent receptionist in…read morethe eye exam area was disgustingly stuck up and rude. Fake hospitality and mannerisms. I do not recommend visiting Dr. Patel's office. Use the eye exam office in Vista Lakes plaza instead.

I was so disappointed by the staff. I can't recommend this place. My glasses were supposed to be…read morea tint they made it a sunglass which I didn't want. During the evening it is hard to see. Secondly my contacts it split in my eye. I took them back they wouldn't give me documentation that I returned them it became a 15 minute ordeal until the doctor came out and ask them to write it out. They called me on June 26, 2025 and said I had to pay more money for the contacts that I need ordered and here it is July 16, and I still don't have my contacts. They said they would call and update and they haven't. I had to get glasses some where else, not fair to me. Maybe they will mail them or maybe they gave them to someone else. Very frustrated at this point with the office staff. The doctor was ok. Won't be returning

Could not center my wife's prescription and their solution was to offer rubber stick on nose pads…read moreand fought her until they finally acquiesced to getting them remade with new measurements. Refused to wave a $25 late cancellation fee for an apt when my child had a high fever. Do NOT recommend.

I arrived a little before my appointment time as there are usually forms for new patients. When it…read morewas past my appointment time I was called to the desk to pay and fill out online forms. Then waited another 30 minutes to be seen by a staff member and then back to the waiting room until the dr. was ready. The small waiting room was quite crowded. Though everyone was nice, it seemed like long waits are typical there.

Poor customer service, they over book patients every day. Plan to wait several hours when you come…read morefor an appt. I would rate a zero of I could. I switched from the Mills Ave office to Lake Nona office because the Mills Ave office is over crowed and triple over booked. I waited 2 hrs for my appt. And at the 2 hr time they told me the doctor had to leave. There was still 8 patients waiting with me. So, I switched to Lake Nona office witch is just as bad!!! I need to find a better eye care specialist who cares about there patients not the money they try to cram in every day.

Anna L What a wonderful experience I had. I recently had…read morebilateral refractive eye surgery and it is the best investment I have made . After a long research I choose Lake Nona ophthalmology, and I booked consultation with DR Patel , upon my arrival I was greeted with a pleasant and courteous staff , the office was bright, nice ,and clean. I first came in contact with Beatrice the clinical manger who is extremely kind and very welcoming. She made me feel at ease as if I know her my whole life and she did all the scanning . Then I met with Dr Patel who recommended the refractive surgery instead of EVO ICL which is why I booked the consultation in the first place. Dr Patel took the time to explain the reasons behind his recommendation , answered all my questions , and educated me on what to expect during and after the procedure. Furthermore; he called me personally to check on me a day later after surgery. All I can say is that Dr Patel give me another chance to perfect vision. I would highly recommend Dr Patel and his stuff especially Beatrice and Dr Ahmed Thank you

Dr. Patel and Dr. Ahmed are the best around. I drive from New Smyrna Beach to see them because they…read moreare excellent doctors. Spotless office and very professional always.

If you are looking for the best eye doctor I have ever encountered look no further. Before I met…read moreDr. Mehul Patel I was very unsure about getting eye surgery. Once I met him I no longer felt like a number or a means to an end. I decided to move forward with the surgery and could have not been more reassured prior to the procedures or happier with the results after. The care he took was short of unheard of, down to the drop schedule he provided me. He is surely one of the best. I asked if I could be the president of his fan club but I'm sure there are others vying for the same spot. Thank you for your time, kindness and expertise. You are very special and I hope your students learn everything for you.

The best ophthalmologist by far in Orlando. I have never experienced the type of service from any…read moreDr as I did with Dr. Mehul Patel. I had my cataracts surgery in both eyes and I will say it has been the best investment I have done overall. Going from 2.5 prescription for reading and also needing glasses to see far away, now I can see 20/20. Best experience ever, always receiving the best care from Dr. Patel. He personally called me to see how I was doing before and after the surgery of each eye. He was always willing to answer every question. When I went for surgery I was sure of what I wanted and what to expect. The results were outstanding and far better than I expected. The staff was awesome! A+++