Thought twice about writing this review However customer…read moreservice after you pay for your goods hasn't been the best The undercharged me and kept calling about paying, fair enough Went back and paid.. Waited for my son's glasses for a month and didn't hear from them so I went over to check on progress, they had them in store, no one called me to inform me of that, then they said I still owed them what they had originally undercharged me, they hadn't updated that I had already paid Fair to say I wasn't happy, service wasn't the best And it's the second time that I had to wait a long time for a pair glasses, the other time my son was without his only pair for a while too Will be shopping elsewhere from now on

What a great experience. Very attentive, and professional. The entire family visit was handled…read moreefficiently. This location will be my eye care provider from here on out. Thanks

If you are in need of an Optometrist this is the place to go! My family and I have been going here…read morefor at least 3 years. This office staff and especially Dr. Cynthia Ward are always the most kind, caring, and helpful out of ANY other office I have ever been too. THANK YOU EVERYONE at Lake Nona Eye Care

Had glasses fixed due to a loose screw. Decided to upgrade my drugstore cheaters. Excellent…read moreresults!

No problem making an appointment. The staff is really super…read morenice, and accommodating. Once I arrived, the wait was very short - a few minutes. Dr. Tu was very thorough, and provided explanations for all my questions. They could beef up the frame selection a little...

Great staff, professional yet friendly providers. I was 100% completely satisfied and happy with…read moremy visit, start to finish.

I am so thrilled that I found Innovation Eye Care and Dr. Hanley! We met at a local event and she…read morehad a great down to earth vibe. I have had a hard time finding the right office for me, and this is it! The office is fun, quirky, unique and clean. The glasses offerings are small producers and artists - like nothing you can get elsewhere. I was so tired of paying obscene amounts of money way for something like everyone else has. Now, I can show my personality and receive lots of compliments! Dr. Hanley took ample time with me, and I even came in for further adjustments to perfect my prescription. We solved the mystery of why I was having such a hard time with lights (even with an astigmatism correction). She is so kind, calm and patient. This is the personalized and concierge experience I was looking for. Everything is personalized - from the time to walk in the door to when you leave. From the music to little special perks when you pick up your glasses and everything in between, including a relaxation room! They have thought of everything. You are their priority and never rushed out the door. You feel like a family friend. It's truly a gem of a place! Note - there is road construction right now, so it's a bit challenging to get out onto Boggy Creek. Try to avoid busy times or you may not be able to get back onto Boggy Creek towards Narcoossee very easily.

I have been seeing Dr. Michelle Hanley since September to get the correct prescription for both…read moreglasses and contact lenses, and unfortunately the experience has been very frustrating. Over the past several months, I have had to return multiple times because the prescriptions provided were not correct. Each time I was asked to come back to try new lenses to see if they worked better. I trusted the process and continued returning as requested by the office. During one of my visits, I was informed that the fee I had already paid for both the glasses and contact lens prescriptions had an expiration date. This was surprising and disappointing, especially since the repeated visits were due to the office not being able to determine the correct prescription in the first place. At my most recent visit, I was told that the new lenses I needed to try would no longer be covered because too much time had passed since the initial appointment and payment. This does not seem fair, considering the delay was caused by the inability to get my prescription right, not by anything on my part. To make matters more confusing, I am now being referred to a specialist. After months of appointments and additional inconvenience, I feel that the situation has been poorly handled and that patients should not be penalized for extended timelines when the issue originates with the prescription process itself. I hope the office reviews how situations like this are managed so future patients do not experience the same frustration.

Great service,great Dr.who explained everything so that I can understand and amazing crew.read more

Dr. Salinas is the best eye doctor I've been to. He's very knowledgeable about symptoms of eye pain…read moreand why they occur. He answered all my questions and concerns and didn't make me feel rushed at all. He's very personable and easy to get along with! The office staff is super helpful, they were able to get my husband and I appointments right next to each other, so we could come at the same time. They also explained our insurance coverage to us really well, in regard to getting eye glasses. They have a fairly large selection of eye glasses to choose from if you end up needing them. I took a picture of one panel of glasses, but they have 4 or 5 more outside of the picture I took. There's lots of parking available! I highly recommend Dr. Salinas and his office team and will continue to go to them every year that I'm living in Orlando.

The people there are very helpful and take the time to make you comfortable. The prices are very…read morereasonable, which is a good thing for the pocketbook

Other than the doctor everyone else is just rude. First Martha, everyone that lives or drives in…read morethe Narcoossee knows how traffic can get, I texted the office letting them know that I was running late and that I was already on my way (mind you I was specific that I was 10min away) and they just told me that the "grace period" is only 5min. Which I understand however I am telling you that I almost there and they still canceled my appointment , I still showed up and she greeted me with oh you are here only 5 min. Yes ma'am that's what I said. Second I asked for my PD (pupillary distance) to a Spanish lady and to Johana and their answer was that if I wasn't going to buy with them they could not give me that, first of if I knew that I would've asked the doctor for it second how you're going g to tell me you can not give me MY PD when is part of my prescription and in most places is asked for. Is the first time an eye doctors office tells me that. Overall very upsetting experience and not a good customer service experience

I had a fantastic experience with Dr. McCann and his team at Uptown Eyecare! Dr. McCann provided an…read moreincredibly thorough eye exam, taking his time to ensure everything was accurate and explaining things clearly along the way. I felt completely confident in the care I received. A huge shout-out especially to Dahiana! She went above and beyond, gathering up a whole bunch of frames for me to try on. She was incredibly patient and gave fantastic advice, helping me pick out the perfect frame that fits my personality best. On top of her great styling eye, she took the time to clearly explain all the costs and how my insurance worked so there were no surprises. The entire staff is friendly and professional. I highly recommend Dr. McCann and his wonderful team for anyone looking for top-notch eye care!

I was so disappointed by the staff. I can't recommend this place. My glasses were supposed to be…read morea tint they made it a sunglass which I didn't want. During the evening it is hard to see. Secondly my contacts it split in my eye. I took them back they wouldn't give me documentation that I returned them it became a 15 minute ordeal until the doctor came out and ask them to write it out. They called me on June 26, 2025 and said I had to pay more money for the contacts that I need ordered and here it is July 16, and I still don't have my contacts. They said they would call and update and they haven't. I had to get glasses some where else, not fair to me. Maybe they will mail them or maybe they gave them to someone else. Very frustrated at this point with the office staff. The doctor was ok. Won't be returning

I arrived a little before my appointment time as there are usually forms for new patients. When it…read morewas past my appointment time I was called to the desk to pay and fill out online forms. Then waited another 30 minutes to be seen by a staff member and then back to the waiting room until the dr. was ready. The small waiting room was quite crowded. Though everyone was nice, it seemed like long waits are typical there.

Poor customer service, they over book patients every day. Plan to wait several hours when you come…read morefor an appt. I would rate a zero of I could. I switched from the Mills Ave office to Lake Nona office because the Mills Ave office is over crowed and triple over booked. I waited 2 hrs for my appt. And at the 2 hr time they told me the doctor had to leave. There was still 8 patients waiting with me. So, I switched to Lake Nona office witch is just as bad!!! I need to find a better eye care specialist who cares about there patients not the money they try to cram in every day.

Anna L What a wonderful experience I had. I recently had…read morebilateral refractive eye surgery and it is the best investment I have made . After a long research I choose Lake Nona ophthalmology, and I booked consultation with DR Patel , upon my arrival I was greeted with a pleasant and courteous staff , the office was bright, nice ,and clean. I first came in contact with Beatrice the clinical manger who is extremely kind and very welcoming. She made me feel at ease as if I know her my whole life and she did all the scanning . Then I met with Dr Patel who recommended the refractive surgery instead of EVO ICL which is why I booked the consultation in the first place. Dr Patel took the time to explain the reasons behind his recommendation , answered all my questions , and educated me on what to expect during and after the procedure. Furthermore; he called me personally to check on me a day later after surgery. All I can say is that Dr Patel give me another chance to perfect vision. I would highly recommend Dr Patel and his stuff especially Beatrice and Dr Ahmed Thank you

Dr. Patel and Dr. Ahmed are the best around. I drive from New Smyrna Beach to see them because they…read moreare excellent doctors. Spotless office and very professional always.

I am an 88 year old male, who had cataracts on both eyes. Dr. Patel explained that cataract surgery…read moreat my age has risks that are higher than when done at a younger age. In spite of this challenge, he agreed to take me on, and I am happy that he did. He explained fully the surgery options, he actually recommended laser surgery. The surgeries were done two weeks apart at the Orlando Ophthalmology Surgery Center. The procedures included the removal of cataracts and inserting the appropriate lens implants. Both eye surgeries were completed flawlessly, with great precision and care. There were no complications during, or after the surgeries. My eye sight is near perfect, as of about four months past the surgeries. I still need reading glasses for small print, which is normal, and was the expected outcome. I can highly recommend Dr. Patel for his surgical skills. His friendly personality makes any contact with him a real pleasure for patients and others. He truly cares for his patients. I have received several follow up phone calls from him just to check on me. What went well? Just about everything. Including but not limited to Appointment scheduling Office environment Staff friendliness Wait times Appointments were never rushed Listened & answered questions Explained conditions well What could be improved? Cannot think of anything.

If you are looking for the best eye doctor I have ever encountered look no further. Before I met…read moreDr. Mehul Patel I was very unsure about getting eye surgery. Once I met him I no longer felt like a number or a means to an end. I decided to move forward with the surgery and could have not been more reassured prior to the procedures or happier with the results after. The care he took was short of unheard of, down to the drop schedule he provided me. He is surely one of the best. I asked if I could be the president of his fan club but I'm sure there are others vying for the same spot. Thank you for your time, kindness and expertise. You are very special and I hope your students learn everything for you.