Had an amazing experience, they take their time with you and talk you through the whole process. 10/10 recommend .

I have been seeing Dr. Michelle Hanley since September to get the correct prescription for both glasses and contact lenses, and unfortunately the experience has been very frustrating. Over the past several months, I have had to return multiple times because the prescriptions provided were not correct. Each time I was asked to come back to try new lenses to see if they worked better. I trusted the process and continued returning as requested by the office. During one of my visits, I was informed that the fee I had already paid for both the glasses and contact lens prescriptions had an expiration date. This was surprising and disappointing, especially since the repeated visits were due to the office not being able to determine the correct prescription in the first place. At my most recent visit, I was told that the new lenses I needed to try would no longer be covered because too much time had passed since the initial appointment and payment. This does not seem fair, considering the delay was caused by the inability to get my prescription right, not by anything on my part. To make matters more confusing, I am now being referred to a specialist. After months of appointments and additional inconvenience, I feel that the situation has been poorly handled and that patients should not be penalized for extended timelines when the issue originates with the prescription process itself. I hope the office reviews how situations like this are managed so future patients do not experience the same frustration. read more

I am so thrilled that I found Innovation Eye Care and Dr. Hanley! We met at a local event and she had a great down to earth vibe. I have had a hard time finding the right office for me, and this is it! The office is fun, quirky, unique and clean. The glasses offerings are small producers and artists - like nothing you can get elsewhere. I was so tired of paying obscene amounts of money way for something like everyone else has. Now, I can show my personality and receive lots of compliments! Dr. Hanley took ample time with me, and I even came in for further adjustments to perfect my prescription. We solved the mystery of why I was having such a hard time with lights (even with an astigmatism correction). She is so kind, calm and patient. This is the personalized and concierge experience I was looking for. Everything is personalized - from the time to walk in the door to when you leave. From the music to little special perks when you pick up your glasses and everything in between, including a relaxation room! They have thought of everything. You are their priority and never rushed out the door. You feel like a family friend. It's truly a gem of a place! Note - there is road construction right now, so it's a bit challenging to get out onto Boggy Creek. Try to avoid busy times or you may not be able to get back onto Boggy Creek towards Narcoossee very easily. read more

I've visited Innovation Eye Care several times over the past few years with my wife. We found Innovation Eye Care through the Tom Davies website, as Innovation Eye Care will work with Tom Davies to create bespoke frames. My wife has been consistently thrilled with the personal and friendly service at Innovation Eye Care and she always loves her Tom Davies frames. Each visit to Innovation Eye Care has been tailored to my wife's objectives. When she is choosing frames, she is never rushed. When she is picking up her frames, she is never delayed. We will be back next year and I expect for many years to come! read more

I don't usually do reviews. But I had to do this one. The place is clean and cozy, the music is nice. They try to help the customer with everything you need. They have glasses that you can custom make for you. They have an interactive table with games for children. They offer a complimentary drink to the customer. My son is autistic and they treated my son very well. I highly recommend it, don't think twice, come and visit the place with your family. read more

Innovation Eye Care - Interactive games for kids. - Optometrists Near Me - Orlando, Florida

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This was not my 1st visit with Dr. Hanley as my wife and I have been using her for 3-4 years. It was my 1st visit to the Doctor in her very own office. I still received the same thorough exam by Dr Hanley who not only works to get my vision perfect but also takes a deep interest in my eye's health. My prescription changed so I decided to buy a new pair of regular glasses and a new pair of prescription sun glasses. The choices were quite extensive and I made two good choices. The staff was very helpful and pleasant in helping me pick out the glasses. read more

Innovation Eye Care - Cool glasses - Optometrists Near Me - Orlando, Florida

My parents got their eye exams done here. The space is so beautiful, and is decorated with whimsy and great detail. There are a lot of detailed touches that make this practice more interesting and dynamic than the typical stale clinic setting. It is a joy to both kids and adults alike. They have a dry eye spa room and authentic, unique frames. The optometrist is amazing as well. She has high-tech equipment to manage glaucoma, diabetes, dry eye syndrome, and many other common eye conditions. I would highly recommend coming to this place for eye exams. read more

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I was very happy with the service. A very beautiful and clean clinic. Staff polite and competent. Super modern equipment. I highly recommend Innovation Eye Care, with the certainty that you will be well taken care of. read more

This practice features a thorough exam and caring Optometrist, great Optician for fit and frame selection. They feature a large selection of stylish frames you won't find at a chain or online and contact fitting which allows you to try samples. Dr Hanley was extraordinary. She took time in the exam but also in discussing my vision concerns, contact use and wear. Innovation includes a vision health check which was optional at my previous office with a $25 charge. I suffer from eye allergies but due to other conditions I can't take antihistamines. She discussed options on drops, eye packs and basic contact hygiene to prevent symptoms. Yes I confess I sleep with my contacts. Rather than just saying don't do that she explained the eye health implications. The frame selection here is wonderful, so much so that I bought glasses. At my previous doctor I would find a few I liked but the Innovation selection made me feel like a kid in a candy store. Rather than just a few name brands they have very stylish selections. If you want light frames, a fashion statement or something you can afford. Pro tip: They sell frames you can't buy online. Jenn the optician who assists with frame selection, lens choices and measurements is a pleasure to work with as she is knowledgeable and has a great personality. The staff is professional and the office is clean modern. I must confess after I purchased my glasses I switched from contacts full time to my new favorite glasses. Unfortunately about a month and a half later I got tangled up in my dogs leashes and face planted. I was more worried about my glasses than my scraped up nose. I had bought a special coating that covered scratches so my lens were replaced under warranty. Innovation Eye Care saves the day! read more

1 year later and this office still rocks. The staff are amazing and doctor Hanley is truly the best optometrist I've ever had the pleasure of getting an eye exam from. read more

The entire staff at innovation was kind warm and very accommodating. Dr. Hanley's examination was thorough and provided a great briefing of needed procedures or recommendations. I felt very well cared for in their office. read more

Last time I went to Innovation Eye Care to see if I needed glasses as recently i had some trouble with my sight. They helped very well and they gave the best customer service i could wish for. Thank you for all your help. read more

Impressive staff. They are friendly, professional and extremely accommodating. The office is beautiful and exudes a tranquil atmosphere. There is also a great selection of eyeglass frames to choose from. Dr. Hanley is awesome. She is thorough, knowledgeable and takes the time to explain each step during the exam. She really focused on getting to the root cause of my eye issues and offered resolutions for me to consider in the future regarding those issues. Thank you Dr. Hanley and staff, for the five star service I received during my office visits. I had a wonderful experience. I will definitely be a returning customer and will highly recommend your business to my family and friends. I am thankful to have found you. read more

I went to Innovation Eye Care to get a second opinion from Dr. Hanley. She discussed the diagnosis, prognosis and treatment for my eye condition extensively. I'm very impressed with Dr. Hanley's professional knowledge! Thank you so much for taking the time to answer all my questions. Dr. Hanley is now my favorite eye specialist and I will be coming back again! This clinic also has a super cute selfie wall. I love the creativity! read more

Innovation Eye Care - This is the coolest selfie wall I've ever seen at a clinic with the best doctor in Orlando...Dr. Hanley! - Optometrists Near Me - Orlando, Florida

Last week I went to Innovation Eye Care to see if I needed glasses as recently i had some trouble with my sight. They helped very well and they gave the best customer service i could wish for. Thank you for all your help. read more

My wife and I had our first excellent visit this weekend. The staff is fantastic and the Doctor was great and really made us feel comfortable. We have been to several eye clinics over the years but this practice is absolutely great. It is clean and in a nice rural area of Orlando. We highly recommend this place. read more

Doctor Hanley lived up to everything that was promised. She spent time, listened and cared about the results. She was thorough and patient. Both my adult son and I went and we were both impressed. I have moved around the country a lot over the years and have had two outstanding optometrists in my past. I thought it would be impossible to find someone of the same caliber in Orlando, let alone in Lake Nona. I was clearly wrong, Dr. Hanley is one of the best. I should also mention that her team and the atmosphere of her office are also outstanding. read more

Dr. Hanley is a wonderfully caring doctor and very gentle. I don't like having my eyes touched so the pressure measuring process is always a bit harrowing for me but she was very kind and helped me get through it. The lobby is beautiful and I love all of the frames on offer, including some very fun and funky options! read more

Great experience in a clean new office. Friendly staff and an awesome selection of glasses.

Very kind. New equipment. Knowledgeable. Not only checked eyes looked at eye lids and eye dryness

Great doctor! Very thorough eye exam! Her office is conveniently located and very clean. They also offer the convenience of submitting your insurance claims for you, even when out of network. read more

I am a service connected veteran and was involved in an operation that included a tramatic blast durring a training mission. This has caused a few issues since then and the VA sent me here. First impression is the cleanliness and quiet of the office. Scott was an absolute delight as you are comforted in him taking you through each step with clarity and care. After the initial pre testing is complete (painless) you then are brought (not told) but brought to the area that you meet the Doctor. At first glance you notice that Nothing is more important that you the patient. Complete transparency and explanation as you are about to enter each phase of your examination is detailed by Dr. Hanley. She, a combat war veteran, takes special interest in making sure you understand what she is doing, why and expected results. Yea, not like going to your regular doctor where they shove you through the turnstile and go on to the next victim. If I could sum up my experience in a few words I must include Personal concern for your issues, Ways and suggestions on what foods can actually help you in preventing further damage or decline of not just your vision but your Eye Health. Thank you both for the Amazing and In Depth testing and care you have this 56 year old vet. Appointment was at 10:45. Testing began in only the time it took me to walk from the sign in to the room. So, within the same minute. Finished at 11:38-ish. Sincerely, thank you in helping me see and care for my eyes so that I can enjoy my grandchildren for a Long time. Erik J. M. Visit on 03/22/2023 read more

Been wearing glasses and contacts for over 25 years, and this was by far the best experience I have ever had with an optometrist. Dr Hanley and the entire staff at Innovation are fantastic. Easily the most extensive eye exam I have ever received, and Dr.Hanley took the time to explain each result and what it meant in regards to my vision and health. She not only helped me with contacts but is helping manage my operation for lasik surgery. Never thought I would go out of my way to leave a recommendation for an eye center but they definitely deserve it. read more

Dr. Hanley and her staff are astoundingly amazing. I received an outstanding customer service since I entered the office to the end. Dr. Hanley is very knowledgeable, caring, professional, courteous, and friendly, a great doctor. I am extremely satisfied with the service and throughout exam I received. The doctor answered all my questions and explained to me in detail the results of my exam. They have a great and beautiful selection of frames on display to choose from including sunglasses in addition to other optional aids they offer. The office is inviting, clean, spacious and well organized. I highly recommend Innovation Eye Care to any one in need of vision care. read more

Great service. Great selection. Dr. Hanley was very professional. Staff very helpful. Will definitely return!

This place was great! The staff was super friendly and knowledgeable. I loved the glasses I got and so did my wife! We will be coming back for sure! read more

Overall great experience. Dr. Hanley was patient and took her time fitting scleral lenses for me. Nice office. Friendly staff.

Innovation Eye Care provided outstanding service. It goes from setting up and an appointment for a new patient and especially during the initial test and evaluation process. The staff is very professional and the atmosphere is very suitable for conducting dental procedures. read more

As a critical care registered nurse I rely on having exceptional vision while caring for my patients. The friendly and professional staff innovation eye care provided me with an excellent comprehensive eye exam that I know I can rely on. I would highly recommend innovation eyecare to anyone who wants A thorough and professional exam. read more