after years of treatment with my dermatologist, I was referred to Dr. Naveed Sami, I couldn't be…read morehappier. Dr Sami is ,knowledgeable, kind, and shows utmost concern. After years of suffering with this crazy skin condition. Dr Sami put me on medicine that within three months I am having tremendous relief. The staff is wonderful and I suggest you do yourself a favor and set up an appointment with Dr Sami.

I have mixed feelings about this practice. My initial experience with two providers was positive,…read morebut it soon became complicated and lost the patient-focused care that initially impressed me. During a recent visit, the PA/Nurse was curt when I raised and expressed the need for review of other related issues. She mentioned it was a follow-up appointment and that those issues were not part of the visit, and she would need to consult the doctor for further review. The point is that the issues were directly related to the follow-up need. Despite needing only 30 minutes, I received pushback, and the doctor seemed annoyed when I asked questions and expressed concerns. This made me feel as if I were being talked down to and treated like a child ultimately the visit was rushed when there was no reason to do so. I was on time and their was no fault on my part and when I scheduled I noted exactly what the need was. I understand that being a practitioner is challenging, especially in a teaching institution, but it is never acceptable for a provider to show the disdain that this provider showed. I will seek healthcare elsewhere and caution others that the care provided by UCF lacks quality, compassion, and care.

Exceptional service; the receptionist was very professional and accommodating; Dr Goyal was very…read moregood, very experienced and compassionate. Explained my situation and provided a treatment that worked. Highly recommend. I read past reviews and none of the negative comments were observed by me.

Be extremely careful with This office staff they are non transparent at the time that you are…read moremaking an appointment I came to this location for my annual check up and they charge my insurance plus also I had to pay a copay for my test and when they finalize the test they want me to pay again for the prescription as well, and when I called my insurance they told me that they shouldn't ask for extra money for a prescription they are non trustworthy people

Thought twice about writing this review However customer…read moreservice after you pay for your goods hasn't been the best The undercharged me and kept calling about paying, fair enough Went back and paid.. Waited for my son's glasses for a month and didn't hear from them so I went over to check on progress, they had them in store, no one called me to inform me of that, then they said I still owed them what they had originally undercharged me, they hadn't updated that I had already paid Fair to say I wasn't happy, service wasn't the best And it's the second time that I had to wait a long time for a pair glasses, the other time my son was without his only pair for a while too Will be shopping elsewhere from now on

What a great experience. Very attentive, and professional. The entire family visit was handled…read moreefficiently. This location will be my eye care provider from here on out. Thanks

Great staff, professional yet friendly providers. I was 100% completely satisfied and happy with…read moremy visit, start to finish.

This is an established business but this is a new location. I mean so new you can't find it in…read moregoogle or Waze. It has that new construction smell. The staff are all friendly and helpful. I asked questions and they were more than happy to assist. I talked to at least 3 people (and the optometrist) and had a wonderful experience. I shamefully have never actually had an eye exam (still haven't) but I'll be making an appt here so I can check on my eyeballs. I think old age is catching up and I might need glasses and this is the place to get it done.

Had glasses fixed due to a loose screw. Decided to upgrade my drugstore cheaters. Excellent…read moreresults!

If you are in need of an Optometrist this is the place to go! My family and I have been going here…read morefor at least 3 years. This office staff and especially Dr. Cynthia Ward are always the most kind, caring, and helpful out of ANY other office I have ever been too. THANK YOU EVERYONE at Lake Nona Eye Care

I was so disappointed by the staff. I can't recommend this place. My glasses were supposed to be…read morea tint they made it a sunglass which I didn't want. During the evening it is hard to see. Secondly my contacts it split in my eye. I took them back they wouldn't give me documentation that I returned them it became a 15 minute ordeal until the doctor came out and ask them to write it out. They called me on June 26, 2025 and said I had to pay more money for the contacts that I need ordered and here it is July 16, and I still don't have my contacts. They said they would call and update and they haven't. I had to get glasses some where else, not fair to me. Maybe they will mail them or maybe they gave them to someone else. Very frustrated at this point with the office staff. The doctor was ok. Won't be returning

Could not center my wife's prescription and their solution was to offer rubber stick on nose pads…read moreand fought her until they finally acquiesced to getting them remade with new measurements. Refused to wave a $25 late cancellation fee for an apt when my child had a high fever. Do NOT recommend.

Had an amazing experience, they take their time with you and talk you through the whole process…read more 10/10 recommend .

I have been seeing Dr. Michelle Hanley since September to get the correct prescription for both…read moreglasses and contact lenses, and unfortunately the experience has been very frustrating. Over the past several months, I have had to return multiple times because the prescriptions provided were not correct. Each time I was asked to come back to try new lenses to see if they worked better. I trusted the process and continued returning as requested by the office. During one of my visits, I was informed that the fee I had already paid for both the glasses and contact lens prescriptions had an expiration date. This was surprising and disappointing, especially since the repeated visits were due to the office not being able to determine the correct prescription in the first place. At my most recent visit, I was told that the new lenses I needed to try would no longer be covered because too much time had passed since the initial appointment and payment. This does not seem fair, considering the delay was caused by the inability to get my prescription right, not by anything on my part. To make matters more confusing, I am now being referred to a specialist. After months of appointments and additional inconvenience, I feel that the situation has been poorly handled and that patients should not be penalized for extended timelines when the issue originates with the prescription process itself. I hope the office reviews how situations like this are managed so future patients do not experience the same frustration.

I arrived a little before my appointment time as there are usually forms for new patients. When it…read morewas past my appointment time I was called to the desk to pay and fill out online forms. Then waited another 30 minutes to be seen by a staff member and then back to the waiting room until the dr. was ready. The small waiting room was quite crowded. Though everyone was nice, it seemed like long waits are typical there.

Poor customer service, they over book patients every day. Plan to wait several hours when you come…read morefor an appt. I would rate a zero of I could. I switched from the Mills Ave office to Lake Nona office because the Mills Ave office is over crowed and triple over booked. I waited 2 hrs for my appt. And at the 2 hr time they told me the doctor had to leave. There was still 8 patients waiting with me. So, I switched to Lake Nona office witch is just as bad!!! I need to find a better eye care specialist who cares about there patients not the money they try to cram in every day.

Really like this location. They're really fast and efficient when you have an appointment. For…read morebloodwork you don't need an appointment. Maria is amazing and really takes her time and listens to her patients. I love coming to this location because you can do everything in one stop. Family doctor, blood work and imaging.

I used to love the service here. It used to be reliable. But now it feels like it's running a…read morescam. I went there for my Yearly Physical, like I have been doing for the past 10 years, and they made me sign a paper stating that if I have concerns outside of the ones the physician was going to check for me, I was going to get charged. I wasn't able to discuss the back pain I've had or my sleeping problems because I was afraid I wouldn't be able to afford my yearly check up! Then when the check up was over (the physical didn't even ask if I had any questions, I'm guessing because if I did I would get charged) I was sent on my way and they still charged my insurance for things we didn't even talk about. This is very suspicious and in bad faith. I wish we talked about the things they said they did but she didn't even mention some of them, she just wanted me out of there asap. I told her a medicine I was taking and she charged me for ADHD???? We didn't even discuss anything related to that. I will be calling my insurance to see if they can fight some of the charges. Or I'll call their billing department to check as well. This is so sneaky of them. Please be ware, the care and service seems to be declining. They will provide minimum service and charge you for whatever they can. They only care about money.