UPDATE 7/25: They took my advice and now sanitized, and had available cleaning wipes for the…read moreequipment, or wiped them down before use. Now I have to worry less about pink eye, or some other eye sickness being transferred. From there to five stars! Good job!

I went to get glasses and they took forever to see the doctor. I made an appointment too. Then the…read moreguy tells me to sit tight while he gets everything set up. I sit there for 30 mins until the assistaint ask me why I'm sitting there and that I can leave. Pisspoor pathetic

Doctor rushed the process and told me I'll get used to the glasses when they were giving me trouble…read more. The customer service was amazing but the doctor is by far the worst I've been to in my almost 20 years wearing glasses

I have been going to Dr. Edlund and the FWB LensCrafters for years. This past Christmas I tried…read moreout the Destin Store as we were out there and needed new exams and glasses. Huge mistake. The staff were all nice, but the teleexam prescription was never right and one of the pairs of glasses that were supposedly in never showed up for weeks. Went back to FWB and Dr. Edlund. The first prescription was wrong but the experience was great and the process thorough. Won't go anywhere else. Highly recommended!

Do not go here. You will need to be in contact with your medical coverage the entire time for…read moreexams, lenses, glasses payment and even then many many mistakes very difficult to stay on top of this, and worse, trying to explain to them that's something is incorrect.

The gaslighting by this company is absurd. Over 2 weeks ago, I had my exam, picked out frames,…read moreglasses, ordered and paid for them. I was told they would call in about 2 weeks to pick up my glasses once they were ready. Well today, after the 2 week deadline, I receive a phone call thinking my glasses are ready for pickup. No. They were calling to ask if I still wanted to order my glasses and frames. What?! I did all that and was under the impression they were ordered and I was just waiting for pickup. When I asked what happened because you told me you were ordering them 2 weeks ago during my visit and I paid your company. Then she explained her system had a glitch and nothing was ordered for anyone during that time frame. So you might want to lead with that and take responsibility for your fault. Not call and ask if I still want the glasses. That was assumed by the conversation we had 2 weeks ago. "We will go ahead and order these for you and call you in 2 weeks once they are ready for pickup". To try to put the blame on the customer who assumed based on that sentence that you would call me once ready, implies I ordered them from you and since I paid you that also implies that. You had a mess up with your workers or system and you should have lead with that instead of gas light the customer into thinking we did something wrong. I now see the only thing I did wrong was pick the incorrect vision center who clearly has unqualified workers. Also the prices are outrageous even with Tricare Prime insurance.

They went above and beyond to Help me pick out the right pair of eyeglasses with my prescription…read morelenses. I Recommend them to Everyone Kind Regards, Alicia Shepard

I'm very pleased with the staff at Eagle Eyes. I got my first pair of progressives and was treated…read morelike a king. Wonderful customer service and Dr. Brobeck is an absolute gem. You guys have a lifelong client here!

I got a new pair of glasses, I bring them in to get them adjusted keep in mind i have had these for…read moreless than 24 hours. The old lady tech went in the back to adjust and damages one of the lens. I noticed a spec on them when I put them on and left i thought it was dust come to find out it was a chip right in my line of vision on the inside glass. I go back that same day she claims it was there already i know for a fact that it wasn't. I set another appointment with the doctor to get the script lowered and she fixed the lens and gave a little extra 5 stars to her. Now the tech will not help adjust my glasses now all she will do is tighten the screws and say they are good now when they still lean to the left. When I ask to speak to someone over her she always tells me there is nobody els. Completely unprofessional ill be going somewhere els from now on

Gave the wrong prescription for my contacts even though I was clear in the appointment that I…read morecouldn't see clearly. I came back to retest and waited over an hour for her to write my old prescription. She also doesn't talk in the appointment so you don't know what's going on, and then she says ok you're done when you think you're still in the middle of the appointment.

Samantha went above and beyond for over an hour of me asking persistent knit-picking-detailed…read morequestions. Seriously can't see myself shopping anywhere else after dealing with a place like this.

I highly recommend LensCrafters. Alexandra was just terrific. Helpful, professional and…read moreinterested in you being comfortable and happy with your eye glass choices. I bought 2 pairs of glasses, ready in less than a week, fit perfectly ang my vision was so improved. Best of all I bought them during a 40% ;off sale. Who doesn't want to save significant money? If you need new glasses give LensCrafters a try. I did and I'm a satisfied customer.

I needed a flexible case for my sunglasses and the very nice lady quickly hooked me up with one of…read moretheir business cases at no charge! I was out within a couple of minutes. AWESOME!

Picked up glasses and young lady got angry and ask another person to adjust and properly fit my…read moreglasses and have noticed one arm sits on side of my head causing headaches and metal at top of frame sticking out... new frames damaged by your employee that was in a big rush to get me out of their store after getting over 600 dollars for 2 pair of glasses...

This is a wonderful business! Very kind, attentive service to my children. Helped us find exactly…read morewhat we needed and also helped me understand what and why it was needed. Gave my son pointers on how to wear the eyewear correctly. We also had broken frames for my other son. They were able to help us cut cost and get new frames only by keeping the lens. I truly felt like family.