What went well? Everything! I'm not great about keeping up with prescription and haven't replaced…read moremy glasses in some time. I was an early morning walk in - wait time was just long enough for me to fill out my paperwork. Everyone was extremely friendly and it was so smooth. If you're older: the machine that helps determine your prescription is waaaay easier than it used to be - I felt like I went to a wizard! And when it came time to select some glasses (frames and options) the young woman working the counter asked a few questions and literally walked me to the pair I ended up getting - first try, I don't even need to see any others. These guys are legit. For as long as I live in Pensacola I will be exclusively using them. Can't recommend enough for my old folks who haven't enjoyed previous optometrist appointments. 10/10 will be back

Thank you opti-club for one figuring out I had two VSP insurances that I wasn't aware of…read more And thanks for your patience with my teens that don't want to wear glasses! Also picked up my new glasses today and l love them

(Review copied from my facebook review- )…read more I'm currently looking at my computer with the best vision I've ever had. For the last ten years or so, every time I shopped for a new pair of glasses (usually about once a year since my prescription is still changing), it takes a company at least three weeks to get my lenses in. Even then I have to pray that they're right the first time (more often than not, they're way off). I didn't expect anything different when I walked in (Mark, the pink is kinda sketchy, just sayin...) but BOY WAS I WRONG!!!! Three days. They had my glasses in in THREE DAYS. I think I was in fourth grade (I'm out of college now) the last time I had glasses in under a week. Not only were they in (and my 'script correct) but he even took the time to tint the edges to blend in more with the frame, after they were supposed to be closed for the evening! The digital lenses they offer are AWESOME!!!! I'm still working on getting used to them, but the fact that my lenses are about half as thin as my previous pair of "micro-thin" lenses already makes them more manageable. My vision is SUPER CLEAR. I'll probably write a second review once they get my sunglasses in. The lenses came in at the same time as my others, but Mark told me that he didn't like how they turned out. I convinced him to let me try them on just to see, and he was right. They weren't quite right. But the fact that he wasn't even going to show me until they met HIS approval says volumes about the service he provides. He's not going to let anyone leave his store unless they're fully satisfied that their vision is right, or that he's going to do something to make it right. Thank you Mark, and the other staff that helped me. Your turnaround time is beyond amazing, the product (the digital lenses) are better than anything I've had, and I've had glasses my entire life. And you didn't let me walk out the door with glasses that didn't work. Five stars aren't enough. Two thumbs up aren't enough. I hope you guys aren't allergic to chocolate because when you call me to tell me my sunglasses are in you may have an influx of cookies.

Disappointed and Misled -- Never Again…read more I recently visited Eye and Coffee Guy (formerly "$50 Eye Guy") for an eye exam because my insurance covers the exam with just a $10 copay. To my surprise, I was charged an outrageous $143 for the exam, with insurance. My insurance also includes a $250 allowance toward any frames, but I was told by the sales associate that this didn't apply to frames in the glass case (such as Oakley, Tom Ford, Coach, etc.). That is completely false. I ended up using my own frames and was charged $568 for just the lenses. After insurance, I still had to pay $170 out of pocket -- just for lenses with anti-glare. I needed the glasses urgently, so I paid it, but I absolutely regret it. On August 1st, I placed my order and gave them my $500 Tom Ford frames to have the lenses fitted. Instead of handling them carefully, they broke my frames during the process. Not only did they fail to apologize, but I was told over the phone that I would need to purchase another set of frames because they were not liable for frame damage per the paperwork I signed. When I asked about a credit or refund since they broke my frames, they refused. I then asked for a refund on the lenses so I could take my business elsewhere, but they told me the lenses were already cut and nonrefundable. To make matters worse, if I bought new frames, the lenses would need to be remade anyway. At that point, I ordered new frames from another store, choosing not to give Eye and Coffee Guy another dime. Twenty-five days later, my glasses finally arrived -- far too long for something so basic. Horrible and slow service from start to finish. For comparison, I later went to another local optometrist who immediately told me that my $250 insurance frame allowance was still valid since I hadn't used it. I was able to use it toward a pair of Dolce & Gabbana frames with no problem. The competitor quoted me $125 out of pocket for lenses with anti-glare, anti-scratch, and UV protection -- all made in-house and ready the same day. Meanwhile, Eye and Coffee Guy quoted $399 for the same lens features and still had to send them off. Even with insurance, I paid more here than I would have paid in full elsewhere without insurance. I feel completely misled, taken advantage of, and frankly, ripped off. The lack of transparency, the misinformation, the refusal to take accountability, and the careless handling of my expensive frames is unacceptable. I will never return for optical services again. To top it off, I've been a loyal coffee customer here 4 times a week. But after this experience, I will no longer be giving this business a single dollar for coffee or anything else. The only thing close to $50 here is the coffee and muffins. Do better.

The store is beautiful with a multitude of frames to choose from…read more Dr. Joe did my eye exam. Patient, friendly and answered all my questions. Nicole Owens saw me first and helped me pick out a beautiful pair of glasses. She is friendly, patient and listens to the customer. Definitely will return.

Best exam i ever had. Spent plenty of time with me to make sure diagnosis was correct. Then the…read morestaff was very good in helping with letting me know what insurance covered and we were able to get great pair of frames that were in price point. Service was so good , i paid the extra to get second pair.

Great family owned local business!!!! It's a quality shop from Traci at the front desk to the techs…read morein the back. Solid work. I had a driver's side window regulator replaced. I scheduled an appointment; they were ready on time and took care of it within an hour. Also, and very important to me, the final costs was actually what they quoted... again, I am very satisfied and would do business with them again... Thank you Avalon Glass :-)

Avalon Glass did a great job on a shower door in our master bath. Majors Construction referred them…read morefor our renovation and we were happy they did! Would recommend highly.

While I preferred it when Dr. Major had her own practice, I still prefer to go here even though it…read moreis now a Clarkson. That's not to say that Clarkson is bad, but I don't believe the doctor's have as much say over the staff since they are Clarkson employees (at least that is my impression). The main lobby looks nice and is well lit to help with seeing how glasses would look on you. Generally, staff are helpful and friendly. While waiting for a family member's appointment, I noticed at least 2 employees had parked right in front of the main lobby doors. It seems like it might be best to leave those for customers. Appointments are about 3 months out, so certainly nothing last minute if it is important. Still, Dr. Major takes time to talk and answer questions. Nice to still have in this era of assembly-line medicine.

Amazing!!! Daniel was absolutely perfect and awesome in helping me pick out a new pair of glasses!…read moreSuch a warm and personable experience. Could not recommend more!

I had the best experience at Opti Club. The service was swift and amazing as well as the options!…read moreGo here for all your glasses needs!

I got a coupon book in the mail: Opti Club, 2 pair of glasses and exam for $138. I knew it would…read morebe more expensive than that, but I decided to try them anyway. The exam was okay although I've had more thorough exams at other places. I asked the associate to explain the $138 deal to me, but she just went on about asking me if I wanted photo gray or brown lenses, etc. my two pair of glasses cost $600+ They said they'd be ready in a week, okay I got the call 9 days later, no problem. I go to the office in Pace where I got my exam and ordered my glasses. They can't find them and after about 15 minutes, tell me one pair is at the store in Pensacola. The traffic was horrible, so I decided to go the next day. When I get home I call the store in Pensacola to make sure they are there. They are. I get a phone call from the store in Pace, not more than 30 minutes after I left there, saying my glasses are there! So I'm thinking maybe one pair at one location, one pair at the other? Saturday morning I go to the Pace office, 10:15, shop is not open. Hours clearly displayed on the door "Saturday 10-3" So I head to the Pensacola office. Both pair of glasses are there. I try one, they seem pretty good. The second pair had to be redone, the bifocals were not right. Driving home with the pair I thought was okay I find they are not correct either. There's a small area I can see clearly if I look straight ahead, but if I look sideways they blur my vision. What a fiasco. I'll be glad to go back to the optical office at the Naval Hospital when all this virus stuff is gone, or even Walmart is more organized and professional than these folks.

UPDATE 7/25: They took my advice and now sanitized, and had available cleaning wipes for the…read moreequipment, or wiped them down before use. Now I have to worry less about pink eye, or some other eye sickness being transferred. From there to five stars! Good job!

I went to get glasses and they took forever to see the doctor. I made an appointment too. Then the…read moreguy tells me to sit tight while he gets everything set up. I sit there for 30 mins until the assistaint ask me why I'm sitting there and that I can leave. Pisspoor pathetic

Dr. Porch is the bomb. He is personable and all of his staff are angels. After my nightmare at the…read moreHwy. 29 location, I had to post a review of how good he is. Even though I moved, I will drive back to see him. He took care of my husband and I and treated us very well. Great doctor and staff. They have a great variety of eyeglasses and huge selection of contacts. I never leave without a ton of free samples and a good experience.

I have never been more disrespected in my LIFE. As I was…read morerunning late I called told her exactly when I'd be there ,fine no problem under 10 minutes. It was 6 minutes late. They took the next appointment in front of me . Except it wasn't 1 person it was a couple, when they finally got done they put another COUPLE in that room and dr went in . She said no but I not only saw it but you could hear them . I had to take time off my job loose money. Trust neither of those couples has to do that. If she'd told me on the phone I would have made other arrangements, but I wasn't afforded that option. My time literally is my money so to be treated in this fashion was not only disgusting but also lost revenue. Also I'm telling everyone I know how I was treated there. BTW I did a walk in at another place I was in & out in 25 minutes that's what service looks like. AND I WAS TREATED WITH RESPECT

Amazing business! Went in for the first time with crooked sunglasses, Lori repaired them in less…read morethan 5 minutes. I'll be back for all my eyeglass needs!

I have never written a review for any business I am so grateful for Dr. Hassan's patience, and…read morecommitment to my care. D.Hassan was more then accommodating and even more comforting towards me and my care.. I was there transitioning from glasses to contacts for the first time and beyond scared. Dr.Hassan's support and encouragement really pulled me through this overwhelming process. I just want to say thanks again for taking the time. I highly recommend!! 5 stars!

From the person at the front desk to the person who checked me out at the end of my visit, the…read moreentire staff was professional & friendly...Dr Hassan worked very hard to improve my site (trust me my eyes are a difficult case!). He had me seeing better by the time I walked out the door. He has a great "bedside manner" it didn't feel like he was just doing a job, he genuinely wants you to see better! I would highly recommend Dr Hassan & the staff at the Pensacola, FL location!