The Doctors (Dr Sanborn) is great. Unfortunately, the practice manager is not. They failed to…read moreaccurately submit to the insurance for the 100% covered yearly preventative exam, thus causing a co payment to be needed. Called the insurance company and they said that the office didn't submit the correct coding, called the practice manager back and she said that is 'how they do it'. The practice also has a cool digital retinal mapping instead of dilation, but...the price increases every 2 years - same machine, so unclear of why the price is going up. In the end, the front end of this business has inept staff (their original office manager retired and she was great and I had no issues at all with my insurance being coded correctly). The new staff are arrogant, needless to say, I will be not continuing with care here.

Just had an eye exam done today and the staff was so nice! I had Dr.laumorax give me the exam and…read moreshe was so friendly. They have a nice selection of glasses and overall it is a nice business :)

I've never been to an eye doctor before, and even with COVID regulations they made it such a smooth…read moreexperience! Everyone there was so friendly, they talked me through every step and the doctor was extremely personable and answered all of my questions! Highly recommend.

I recently had the pleasure of experiencing the most enjoyable and informative eye exam that I have…read moreever had; moreover, their professionalism, attention to detail, and genuine sincere concern for their patients only epitomizes there High Level of Expertise in the area of Optometrists. I would recommend anyone who is pro active with the health of their vision and eyes to allow this staff to take care of you and allow to see as clearly as posdible.

Received a referral to this business and tried to call for an appointment, recording said I was…read morecalling outside of business hours, but I was calling at around 0930 on a Thursday. Saw that others on Yelp made comments about the business' phone system and the answer from the Office Manager always seems to be they are switching systems. The reviews are over many years, so not sure what the problem is. Left a message and have not gotten a callback. Tried calling again later in the morning and got the same recording, but when I went to try and leave another message, the system would not let me. It just kept repeating their after hours greeting. They should really look at upgrading their phone system for better customer service contact. No email was listed on the website so cannot do any form of contact unless you go to the business.

i had a eye infection earlier in the week. i went here to get my eyes checked. the doctor…read moreprescribed some ointment. it began working almost immediately. it is three days later, and my eye is much better.

The manager and staff have always been pleasant and helpful to me. All it takes is politely asking…read morefor what you need or what your vision issues are and they will look into it. This year or so alone they have helped me out twice even! Now my vision issues are finally more or less handled, something I've had trouble with for years. Sure I need what are called Prism lenses which are ridiculously thick but beats not having my distance vision be correct! Decent prices and hours and the new location is absolutely lovely.

Always a pleasant experience. Never have I felt rushed. My problems are always solved along with an…read moreexplanation of how to avoid it happening again. Kirk has the patience of a saint!

The best selection and staff anywhere!! I've been going to them for years. The quality of the…read morecraftsmanship of the lenses is unmatched. I never thought that the quality of the lens makers differed from place to place but, it does. And the tip that Richard at the Waterford location gave me saved me $500.00 on two pairs of glasses through my insurance that I would have otherwise never would have known about. Thank You, Thank You! I will be a lifetime customer

The staff here are amazing! I went in today with my friend for him to get new frames, she offered…read moreto adjust both of our current glasses. i was under the assumption that mine couldn't be adjusted, but she knew exactly what she was doing. very smart and kind people here. :)

THE most outstanding optical office I've ever been to. I had to bring my 2 year old because we…read moredon't really know a lot of people around here and had no one to watch my daughter on such short notice so I could go alone. I figured I could just hold her in my lap or bribe her to sit still with fruit snacks or something. I didn't even have to do that at all! They have a basket of toys in the waiting area and an amazing woman named Mary led my little girl over to it and played with her while I had my eye exam. My daughter is usually pretty shy when she first meets someone but when it came time to leave, she didn't want to go. The exam was quick and thorough and all my questions were answered. Dr. Kish was awesome and made me feel so comfortable. I highly recommend Dr. Kish and Optics Unlimited to anyone who has any need for an eye doctor.

Dr. Kerry O Neal has been my eye doctor for over 15 years, and has been absolutely outstanding…read moresince my first day in her old office when I was 8 years old. She is so friendly and easy to talk to, and always tries to make sure you are comfortable with any adjustments she may make. I highly recommend you give her a shot if you are looking for a new eye doctor- you will never turn back!

Great eye doctors office. Easy scheduling appt. Up front on cost and clearly discussed everything…read more Dr. Meghan Lamoureux was amazing and explained everything very well!

Ive been to visit Proffesional Eye care several times now and as a result they have won me over as…read morea lifetime client! He has impeccable attention to detail and went above and beyond to make sure that my questions were properly addressed in a thoughtful way! James and his team take Proffesionalism to a whole new level and have made my experience of getting an Eye exam from boring to enjoyable as he was so efficient!

From the owner: Dr. Sanborn was born and raised in New Hampshire. He received his bachelor's degree from Roger…read moreWilliams University in Rhode Island, and later received his doctorate in optometry from the New England College of Optometry in Boston. Following graduation, he was received into a residency program in advanced ocular disease at the Department of Veterans Affairs Medical Center in Manchester, NH. Dr. Sanborn is a fellow of the American Academy of Optometry and has presented research posters at annual meetings and lectured at a state organization meeting. His areas of specialty include ocular disease, contact lens fitting, dry eye management, and providing low vision services for those individuals with reduced vision. Dr. Sanborn moved to Connecticut in 2013 with his wife, Dr. Meghan Lamoureux. Since then, they have enjoyed exploring the seacoast and hiking. His hobbies include playing guitar and piano, as well as more adventurous activities such as skiing, mountain biking, surfing and paragliding. Professional Eyecare is committed to providing patients with state-of-the-art comprehensive eye examinations. With an emphasis on utilizing the latest technologies, Professional Eyecare offers many advanced services including providing optimal visual acuity, diagnosing and treating eye diseases, and fitting custom contact lenses. Our doctors also understand the importance of quality time with their patients as a crucial part of the examination experience.

Poor, aggressive service. Mandatory sign in process to browse for clip on sunglasses. They harass…read moreyou for your contact information until you want to leave. They must be deparate for business so they can contact you after. Look elswmewhere. It is similar to The Groton Dental Group - both try to scam you!

Absolutely the worst. after two hours of exams my wife finally received her prescription for…read moreglasses, finding the glasses there way to expensive. We went to another provider of frames and discovered the prescription did not make sense. After 3 phone calls they finally admitted that the prescription was wrong and they would fax the correct prescription to our new provider. Again, it took another 3 calls over the course of 3 hours to receive the fax. During that process, the staff actually hung up on us, while we were asking for the fax. If you go there and don't buy their glasses.........BEWARE!!! Tom D.