Interesting that all the reviews are 5 star except for one written by someone who has only written…read more1 review (I've commented previously about how much weight to give to anyone who has only written a handful of reviews). I was frankly skeptical of going to a chain optical store. I had always gone to private (read: expensive) opticians, but - especially after looking at how much lower online prices were - I couldn't stomach forking over that much money again. Then there was the reinforcing influence of my wife, who had been to the Old Saybrook Lenscrafters store and had a great experience. Like the other 5 star reviewers, I had an exceptional experience at this store. I'm in my 60's and have been wearing glasses since I was 5 or so and I've had lots of experience with opticians. I currently wear progressive lenses and, because I'm so nearsighted, have a special pair of glasses just to wear at my desk. Most of my interaction was with Alicia, but other professionals at the store also helped me during my two visits (one to drop off my glasses and Rx's and the second to pick them up). Everyone was friendly and helpful and - most important to me - thorough and professional. In the past, I've had opticians who provided me with lenses that hit my Rx right on, but with progressive lenses it's also important to get your eyes properly centered (horizontally and vertically). Otherwise, like me with my last few pairs of glasses, you're tilting your head up or down to get something in focus that you should be able to look directly at. Alicia took her time and had some technology that I hadn't seen before to really nail down where my eyes should be centered in the lenses. Bottom line: My lenses were still more expensive than I had hoped, but I can see perfectly for the first time in years and I had an enjoyable experience. Oh, and my new lenses came in in less than half the time that I was told to expect. Thank you, Lenscrafters. I'll be back!

I've been standing at the front desk for over 9 minutes and several staff have walked by and one is…read morein front of me now on the register. Not ONE person has even acknowledged me...I saw bad reviews before I came but really had no other choice. Never again.

These people have the widest range of glasses frames I have ever seen in two big rooms. Sunglasses…read moretoo. Nice range of prices. They are really helpful and knowledgeable and friendly.

I needed to replace the lenses in my eyeglasses and was delighted to discover that Cartier Optical…read moremakes their own lenses in house. The friendly customer service I received from Ernie, Rod, and the office staff was excellent. My lenses were ready in just a few days. I highly recommend Cartier Optical for those needing glasses or just new lenses.

I've been a patient of Dr. King's for over 5 years. He's professional, kind, and takes time to…read moreexplain everything so you can understand. His staff is equally courteous and professional. I would recommend anyone in need of quality eye care to make an appointment with Dr. King.

They charge for $94 for free contact lens for a fitting? The prescription given to us was wrong. No…read morereturn calls from Manager. Please skip this place. They earn their 2 out of 5 star rating.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

First class in Eye exams. Very thorough. From a routine exam they found a tiny leak in my retina…read morewhich was taken care of by a Retina specialist. Officers very professional, personable, friendly - Dr Haim is awesome

From the owner: Please Contact Us For More Information.read more

Stopped by for a pair of sunglasses and there was a large selection available! Even though this…read morestore is located in an outlet mall it is not an outlet store so you can make returns at your local store but this means you should expect the usual prices! They do give you a one year warranty which offers you 50% off a new pair if your glasses break.

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Westbrook Sunglass Hut at 314 Flat Rock Pl to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.