Got my eye exam and prescriptions on Sept. 18, 2025. I preferred to use my favorite frames and all…read moreSerrins had to do was the lenses. Three weeks later when I received my glasses, they didn't fit my vision and Serrins had to re-do. Another three weeks passed and when I tried my eyeglasses, they still didn't fit my vision, in fact, the lenses got worse! Another 3 weeks went by and I finally called Serrins about my eyeglasses, to which the staff said that it was delivered to the wrong lab and that they're going to send it back to the correct lab. Frustrated, I decided to retrieve my frame back and go somewhere else where they know what they're doing! Overall, there were 2.5 months without my glasses! Unacceptable! (Granted, Serrins have some friendly staff in the office, I would NOT recommend them based on my personal experience.)

You can NEVER reach a live person. When you call you get an answering machine followed by an…read moreautomated text message. They do not return phone calls. Very disappointing since we just switched to the optometrist recently based on a recommendation. We will be looking for another optometrist.

I have been going to this office for about 4-5 years, and I absolutely love the staff and Dr…read more Ratty. However, I had a disappointing experience today. I went in hoping to shop for glasses and arrived at 4:04 pm. The office closes at 4:45 pm. When I walked in, I wasn't greeted as usual and instead felt dismissed. When I was finally helped, the receptionist, immediately told me that I could no longer place an order and that I should have arrived by 4:00 pm to do so. I work until 4:00 pm and came as quickly as I could. I had never been informed of this policy before, and the way it was communicated felt very rude. I would have been much more understanding if the situation had been explained politely and if I had at least been invited to browse frames for a future purchase. Instead, I had to ask if I could at least look around, and I was told that no one could help me but that I could look if I wanted. The interaction made me feel like I was inconveniencing her, so I ultimately chose to leave. This experience was very upsetting because I have always had positive experiences at this office. This review does not reflect the rest of the staff or Dr. Ratty, but rather the way this situation and policy were communicated to me.

I started going to Dr. Ratty since I was a child. Continued going under my own insurance and also…read morebrought my 2 children there. About 2 years ago I tried making an appointment for me and my 2 children to all be seen "same day" as I live out of town, im a single mom and work full time. They refused and i asked management if they could make an exception and they said no that was their policy. At that time I let them know I was going to try and look for another place to accommodate my current needs. Fast forward to this year I called just to make an appointment for myself and was told I was put on a do not service customer list Reason Being: we can not accommodate you and your 2 children during an appointment. I let them know I didn't need to schedule 2 other appointments, they continued to deny service for reasons completely unknown to me. I've always purchased glasses/ contacts from this business for my family, and also drive family out here for their appointments. I love dr. Ratty his service has always been great. It's unfortunate that a business I've been apart of for many many years doesn't seem to care for the customer if it's inconvenient for them and you don't know it until it happens to you.

I needed an eye exam and it's been years since my last one. I was referred to come here by a…read morecoworker I walked in with no appointment first time patient. They did a few test and then sat in the chair and to check my eyesight with a few test. You get to pick out what type of glass frames you like you can even get some sunglasses that you like but of course gotta pay whatever the price is for everything. Great customer service and the guy upfront is very friendly would recommend going here for new lenses or glasses.

Unparalleled excellence from start to finish. Love my glasses!!! NOT made in CHINA!…read more Woooohoooo!!!!! Way to go Stanton Optical!!! Hope Corporate responds positively to my letter recommending upgrade of facilities!

The worst sevice. The sales person had no interest in helping us. I asked for help finding a pair…read morethat would support my daughter's prescription. All she said was "Well the type of glasses that will suit her prescription all over the place so I can't help her pick out a pair." Turns out she was waiting on relief for her lunch break. I guess since he wasn't going to get a commission she wasn't interested in helping. The sales person who relieved her was kind and helpful. He understood our concerns. The other person was rude and makes this establishment look bad.

On vacation and have broken glasses. Needed a screw and some ending on the arm. Premier opens early…read moreand fixed it fast.

My timing was just right to snag a walk-in appointment. The workers could maybe smile more, but…read moredoing the same bland eye tests a hundred times a day would wear on anyone's soul. Dr. Gill didn't seem extraordinarily happy either, but she was especially pregnant when I saw her so maybe baby and the hot weather were getting to her. I panicked when I couldn't find my insurance card, but the front desk girl said I didn't even need it. Apparently she was able to look me up in the system? My HSA card worked easily and I was pleased with the overall experience. Healthy eyeballs they tell me. No pressure to buy more tests or frames or weird things. Would go back :)

Her office is located in Costco. Front desk was very polite and respectful. Although my appointment…read morewas scheduled later on in the week, I called a couple of days earlier to see if they can fit me in that day and they did. Did not have to wait long for Dr Gill to see me. Eye exam was very thorough but didn't take too long. She gave me tips on how to take care of eyes when I wear my contacts. She was very easy going and really nice. $99 dollars for a contacts and glasses eye exam.

I have been going to Dr. Waggoner for my glasses for about 35 years. He is a great person, and a…read moregreat optometrist. His staff is very friendly, and knowledgeable. I will continue to get my glasses and checkups there for as long as I can.

Wow, Dr Waggoner is excellent. Just visited for a kind of emergency situation with something blown…read moreinto my eye. He could not have been more professional or more kind, his manner and style are really excellent. He resolved my issue and showed a lot of concern and plans to personally call me the next day. His staff were also very friendly and helpful. Very grateful to have this wonderful resource right here in the area without having to drive all the way to Bakersfield.

Dr. Fagan conducted an eye exam during which I mentioned that my left eye had been tearing…read moreexcessively for about a year. I asked if there might be something in the eye causing the issue. At the end of the exam, he simply stated that we were finished, without offering a prognosis or explanation. I had to ask specifically what was causing the tearing and whether anything was wrong. He then told me there was nothing in the eye except some calcium buildup. His response felt dismissive, and he appeared slightly irritated by my continued concern, which I found surprising given the duration and persistence of the issue. Unsatisfied with this prognosis, I sought a second opinion from another doctor in Bakersfield. That doctor performed a simple test and quickly identified a blockage in the tear drainage from my left eye to my sinuses--something that had been causing the excessive tearing. I am now scheduled for a procedure to correct the issue. Based on this experience, I would not recommend Dr. Fagan for those seeking comprehensive or attentive eye care.

Our family still goes to this office. It's clean and usually all the front office staff is nice…read more But the real reason we love this place is Hunter! He helps you order your glasses and when you pick them up he makes sure they fit right. He is funny, he remembers you when you come in. I think he looks just like Ashton Kutcher. But I have also heard he looks like Clark Kent. Lol whichever it is it's good! The place wouldn't be the same without him.

I have been doing business with Ken's optical for over 20 years now. They do an excellent job! I've…read morealways had great service from them. I live over 400 miles away from them now and I still do business there so, I highly recommend them. Scott B

Love love love this place. Very honest. Helped me fix a few pairs just for being a customer. Great…read moreselection. Now I have my mom going there too. Don't let the location scare you away. It is very nice inside.

A big shout out to my good friend Mario Fajardo who is finalizing the grand opening of his very own…read morelocation in northeast bakersfield. Great service, excellent prices and he's board certified. Weather your looking for a new pair of brand name shades or prescription eyewear you must call Mario !!!! My son walked out with his first pair of prescription transitional lenses today and he was very happy with the ability to see clearly now. Currently it's Appointment Only so just call direct! Let him know I sent you