Got my eye exam and prescriptions on Sept. 18, 2025. I preferred to use my favorite frames and all…read moreSerrins had to do was the lenses. Three weeks later when I received my glasses, they didn't fit my vision and Serrins had to re-do. Another three weeks passed and when I tried my eyeglasses, they still didn't fit my vision, in fact, the lenses got worse! Another 3 weeks went by and I finally called Serrins about my eyeglasses, to which the staff said that it was delivered to the wrong lab and that they're going to send it back to the correct lab. Frustrated, I decided to retrieve my frame back and go somewhere else where they know what they're doing! Overall, there were 2.5 months without my glasses! Unacceptable! (Granted, Serrins have some friendly staff in the office, I would NOT recommend them based on my personal experience.)

You can NEVER reach a live person. When you call you get an answering machine followed by an…read moreautomated text message. They do not return phone calls. Very disappointing since we just switched to the optometrist recently based on a recommendation. We will be looking for another optometrist.

I've been going to Dr, Ratty since I was 8 years old!! He's the sweetest guy! All of the employees…read morefrom the front desk, to the eyewear/repair area, to the contacts and the consultants side are amazing! I had to get a prescription before my insurance expired and they got me in right away! I've seen the other doctors as well and they were so inviting! I'm sad to say that my new insurance isn't accepted by your office so I'm a bit sad to change over Thank you for giving me the best experiences and making me confident in my eyewear! I hope to go back to you guys soon!

Dr Ratty was quick and efficient however, I found the office and parked on the side in the shade. A…read moreworker got out of her car and told me I was parked in the employee section and I needed to move. I apologized and told her I didn't see a sign. She said there wasn't one but the employees were arriving and I needed to move. I told her I parked there because I wanted to park in the shade. She said that I could stay there but I moved into the parking lot in the sun. If I didn't have an appointment, I'd leave. I won't be back.

My service here at Stanton was great start to finish, everyone was friendly and welcoming…read more This site was clean,organized and comfortable. Jessica had outstanding customer service . The whole team was attentive and made this visit an ease. I would recommend everyone but specifically those who want same day service . I was able to book my appointment around 10 am over the phone and was seen by 2pm . I was out the door with a pair of prescribed glasses by 3:30pm. Perfect for those with a busy schedule or for anyone who wants to been seen promptly.

I needed an eye exam and it's been years since my last one. I was referred to come here by a…read morecoworker I walked in with no appointment first time patient. They did a few test and then sat in the chair and to check my eyesight with a few test. You get to pick out what type of glass frames you like you can even get some sunglasses that you like but of course gotta pay whatever the price is for everything. Great customer service and the guy upfront is very friendly would recommend going here for new lenses or glasses.

Great optometrist office. Feels very classy inside…read more Only gripe is that they push you to buy their glasses versus giving you your prescription right away. You would have to ask for your prescription and decline to look at their glasses.

I am extremely disappointed with my experience at this establishment. I visited on three separate…read moreoccasions, and each time I felt that I was treated poorly and unfairly, particularly during my interactions with the front-office staff. As a Black woman, these repeated experiences left me feeling unwelcome and discriminated against. In addition to the customer service issues, I experienced problems with my prescription not being handled correctly, and I later developed an eye infection, which was extremely concerning and frightening. What made the situation even more frustrating was my attempt to contact the office for assistance. My calls were repeatedly forwarded or went unanswered. However, when I called from a different phone number, my call was answered. This only added to my concerns about how I was being treated. Based on my personal experiences, I felt that I was treated differently because of my race. I have submitted a complaint regarding my concerns because I believe this situation deserves to be taken seriously. I would strongly encourage people of color to carefully consider my experience before choosing this establishment. No patient should ever leave a healthcare facility feeling ignored, disrespected, or discriminated against--especially when they are seeking help with their health.

My timing was just right to snag a walk-in appointment. The workers could maybe smile more, but…read moredoing the same bland eye tests a hundred times a day would wear on anyone's soul. Dr. Gill didn't seem extraordinarily happy either, but she was especially pregnant when I saw her so maybe baby and the hot weather were getting to her. I panicked when I couldn't find my insurance card, but the front desk girl said I didn't even need it. Apparently she was able to look me up in the system? My HSA card worked easily and I was pleased with the overall experience. Healthy eyeballs they tell me. No pressure to buy more tests or frames or weird things. Would go back :)

Her office is located in Costco. Front desk was very polite and respectful. Although my appointment…read morewas scheduled later on in the week, I called a couple of days earlier to see if they can fit me in that day and they did. Did not have to wait long for Dr Gill to see me. Eye exam was very thorough but didn't take too long. She gave me tips on how to take care of eyes when I wear my contacts. She was very easy going and really nice. $99 dollars for a contacts and glasses eye exam.

I have been going to Dr. Waggoner for my glasses for about 35 years. He is a great person, and a…read moregreat optometrist. His staff is very friendly, and knowledgeable. I will continue to get my glasses and checkups there for as long as I can.

Wow, Dr Waggoner is excellent. Just visited for a kind of emergency situation with something blown…read moreinto my eye. He could not have been more professional or more kind, his manner and style are really excellent. He resolved my issue and showed a lot of concern and plans to personally call me the next day. His staff were also very friendly and helpful. Very grateful to have this wonderful resource right here in the area without having to drive all the way to Bakersfield.

Dr. Fagan conducted an eye exam during which I mentioned that my left eye had been tearing…read moreexcessively for about a year. I asked if there might be something in the eye causing the issue. At the end of the exam, he simply stated that we were finished, without offering a prognosis or explanation. I had to ask specifically what was causing the tearing and whether anything was wrong. He then told me there was nothing in the eye except some calcium buildup. His response felt dismissive, and he appeared slightly irritated by my continued concern, which I found surprising given the duration and persistence of the issue. Unsatisfied with this prognosis, I sought a second opinion from another doctor in Bakersfield. That doctor performed a simple test and quickly identified a blockage in the tear drainage from my left eye to my sinuses--something that had been causing the excessive tearing. I am now scheduled for a procedure to correct the issue. Based on this experience, I would not recommend Dr. Fagan for those seeking comprehensive or attentive eye care.

Our family still goes to this office. It's clean and usually all the front office staff is nice…read more But the real reason we love this place is Hunter! He helps you order your glasses and when you pick them up he makes sure they fit right. He is funny, he remembers you when you come in. I think he looks just like Ashton Kutcher. But I have also heard he looks like Clark Kent. Lol whichever it is it's good! The place wouldn't be the same without him.

My glasses unexpectedly broke this morning and they were able to help me! Panicked all day because…read moremy babyshower is tomorrow and I truly can't see without them. Skip the DIY glue repair and head over to Ken's to see if they can help you out. I totally recommend! Great service/communication. We appreciate the last minute help!

I have been doing business with Ken's optical for over 20 years now. They do an excellent job! I've…read morealways had great service from them. I live over 400 miles away from them now and I still do business there so, I highly recommend them. Scott B

A big shout out to my good friend Mario Fajardo who is finalizing the grand opening of his very own…read morelocation in northeast bakersfield. Great service, excellent prices and he's board certified. Weather your looking for a new pair of brand name shades or prescription eyewear you must call Mario !!!! My son walked out with his first pair of prescription transitional lenses today and he was very happy with the ability to see clearly now. Currently it's Appointment Only so just call direct! Let him know I sent you