Dr. Fagan conducted an eye exam during which I mentioned that my left eye had been tearing…read moreexcessively for about a year. I asked if there might be something in the eye causing the issue. At the end of the exam, he simply stated that we were finished, without offering a prognosis or explanation. I had to ask specifically what was causing the tearing and whether anything was wrong. He then told me there was nothing in the eye except some calcium buildup. His response felt dismissive, and he appeared slightly irritated by my continued concern, which I found surprising given the duration and persistence of the issue. Unsatisfied with this prognosis, I sought a second opinion from another doctor in Bakersfield. That doctor performed a simple test and quickly identified a blockage in the tear drainage from my left eye to my sinuses--something that had been causing the excessive tearing. I am now scheduled for a procedure to correct the issue. Based on this experience, I would not recommend Dr. Fagan for those seeking comprehensive or attentive eye care.

Our family still goes to this office. It's clean and usually all the front office staff is nice…read more But the real reason we love this place is Hunter! He helps you order your glasses and when you pick them up he makes sure they fit right. He is funny, he remembers you when you come in. I think he looks just like Ashton Kutcher. But I have also heard he looks like Clark Kent. Lol whichever it is it's good! The place wouldn't be the same without him.

I have been going to this office for about 4-5 years, and I absolutely love the staff and Dr…read more Ratty. However, I had a disappointing experience today. I went in hoping to shop for glasses and arrived at 4:04 pm. The office closes at 4:45 pm. When I walked in, I wasn't greeted as usual and instead felt dismissed. When I was finally helped, the receptionist, immediately told me that I could no longer place an order and that I should have arrived by 4:00 pm to do so. I work until 4:00 pm and came as quickly as I could. I had never been informed of this policy before, and the way it was communicated felt very rude. I would have been much more understanding if the situation had been explained politely and if I had at least been invited to browse frames for a future purchase. Instead, I had to ask if I could at least look around, and I was told that no one could help me but that I could look if I wanted. The interaction made me feel like I was inconveniencing her, so I ultimately chose to leave. This experience was very upsetting because I have always had positive experiences at this office. This review does not reflect the rest of the staff or Dr. Ratty, but rather the way this situation and policy were communicated to me.

I started going to Dr. Ratty since I was a child. Continued going under my own insurance and also…read morebrought my 2 children there. About 2 years ago I tried making an appointment for me and my 2 children to all be seen "same day" as I live out of town, im a single mom and work full time. They refused and i asked management if they could make an exception and they said no that was their policy. At that time I let them know I was going to try and look for another place to accommodate my current needs. Fast forward to this year I called just to make an appointment for myself and was told I was put on a do not service customer list Reason Being: we can not accommodate you and your 2 children during an appointment. I let them know I didn't need to schedule 2 other appointments, they continued to deny service for reasons completely unknown to me. I've always purchased glasses/ contacts from this business for my family, and also drive family out here for their appointments. I love dr. Ratty his service has always been great. It's unfortunate that a business I've been apart of for many many years doesn't seem to care for the customer if it's inconvenient for them and you don't know it until it happens to you.

Extremely professional staff, always caring and helpful. They took amazing care of my mother when…read moreshe needed cataract surgery in both eyes and ended up restoring her vision to nearly 20/20. Recommend them to everyone.

Came with my dad for his appointment and the lady that handles the insurance was very…read moreunprofessional with the lady in reception. She was talking to her very rude in front of me. not nice!! her name is Briggitte. not sure why they have people working there!!

I would and do highly recommend Dr. Caroline to all of my friends and family. She is super patient,…read moredoes not rush and has great communication skills. She is by far the best optometrist I have ever worked with. Pricing seems more than fair, I was even able to purchase my glasses from her (which also seemed to be as reasonable as any of the large eyeglass suppliers).

Dr. Caroline is very thorough and takes her time with each patient. She doesn't rush the…read moreappointment, and is very knowledgeable. If you don't see a frame you like just let her know what style you want and she will order at least 4 examples for you to choose from. I worked in ophthalmology and this level of service is unheard of. Dr. Caroline make use of texting to stay in touch with her patients. I like this in a doctor. Prices are extremely reasonable. I have found my eye care specialist for the rest of my life.

The doctor was excellent. But the people you have to deal with, setting up appointments and…read moreordering glasses, treat you like you are second-class citizens. All of them are very insulting. I will never go there again.

This place is just as bad as Walmart optometry. Impossible to get anything ordered if you have a jobread more

Got my eye exam and prescriptions on Sept. 18, 2025. I preferred to use my favorite frames and all…read moreSerrins had to do was the lenses. Three weeks later when I received my glasses, they didn't fit my vision and Serrins had to re-do. Another three weeks passed and when I tried my eyeglasses, they still didn't fit my vision, in fact, the lenses got worse! Another 3 weeks went by and I finally called Serrins about my eyeglasses, to which the staff said that it was delivered to the wrong lab and that they're going to send it back to the correct lab. Frustrated, I decided to retrieve my frame back and go somewhere else where they know what they're doing! Overall, there were 2.5 months without my glasses! Unacceptable! (Granted, Serrins have some friendly staff in the office, I would NOT recommend them based on my personal experience.)

You can NEVER reach a live person. When you call you get an answering machine followed by an…read moreautomated text message. They do not return phone calls. Very disappointing since we just switched to the optometrist recently based on a recommendation. We will be looking for another optometrist.

A big shout out to my good friend Mario Fajardo who is finalizing the grand opening of his very own…read morelocation in northeast bakersfield. Great service, excellent prices and he's board certified. Weather your looking for a new pair of brand name shades or prescription eyewear you must call Mario !!!! My son walked out with his first pair of prescription transitional lenses today and he was very happy with the ability to see clearly now. Currently it's Appointment Only so just call direct! Let him know I sent you

My timing was just right to snag a walk-in appointment. The workers could maybe smile more, but…read moredoing the same bland eye tests a hundred times a day would wear on anyone's soul. Dr. Gill didn't seem extraordinarily happy either, but she was especially pregnant when I saw her so maybe baby and the hot weather were getting to her. I panicked when I couldn't find my insurance card, but the front desk girl said I didn't even need it. Apparently she was able to look me up in the system? My HSA card worked easily and I was pleased with the overall experience. Healthy eyeballs they tell me. No pressure to buy more tests or frames or weird things. Would go back :)

Her office is located in Costco. Front desk was very polite and respectful. Although my appointment…read morewas scheduled later on in the week, I called a couple of days earlier to see if they can fit me in that day and they did. Did not have to wait long for Dr Gill to see me. Eye exam was very thorough but didn't take too long. She gave me tips on how to take care of eyes when I wear my contacts. She was very easy going and really nice. $99 dollars for a contacts and glasses eye exam.

Dr. Caroline takes the time and interest to do an excellent job both professionally and personally…read more Very reasonably priced and convenient location for me. Having only one eye, I take my vision seriously, so does Dr. Caroline Robison. As Arnold said, "I will be back."

Jackie at the front desk is the kindest person. You always feel so special. Dr. Robinson is so…read morekind. She explained everything. But really Jackie is the reason to go!!!